- Joined
- Apr 19, 2012
- Messages
- 12,062 (2.74/day)
- Location
- Gypsyland, UK
System Name | HP Omen 17 |
---|---|
Processor | i7 7700HQ |
Memory | 16GB 2400Mhz DDR4 |
Video Card(s) | GTX 1060 |
Storage | Samsung SM961 256GB + HGST 1TB |
Display(s) | 1080p IPS G-SYNC 75Hz |
Audio Device(s) | Bang & Olufsen |
Power Supply | 230W |
Mouse | Roccat Kone XTD+ |
Software | Win 10 Pro |
My problem is not that their prices are high, but the fact that they have switched to using Parcelforce.
Not only did parcelforce lose part of my order for an entire day when it should have arrived at my doorstep that very morning, the delivery guy was totally unapologetic when my order was found and delivered a few days later, No apologies were given when i pointed out that the goods i ordered were for next day delivery.
Prior to that I had already contacted ebuyer telling them I was shipping their goods back for a refund as I had already sourced the remaining parts I needed elsewhere to meet the deadline I had to stick to for the build I was doing.
a pick up was booked via parcel force, driver never turned up that day or the next. Called Ebuyer up to complain about the situation. they told me no pick up was booked - However I was already emailed the booking details and I had the tracking details for the pick up and the tracking number worked on the parceforce website but no pickup was made.
another pickup was booked. driver was a no show again. Called ebuyer for the 3rd time and demanded an explanation or at least a refund of the bill If i was to send the goods back to them via DHL as Parcelforce are being so unreliable.
I Know the problem is not ebuyer themselves but they bare some of the responsibility for hiring parcelforce to do their deliveries. Ebuyer apologised and said they would find out whats going on with P.F, was put on hold for about 3mins, guy comes back and tells me that a driver should definitely be on route for pickup.
I Politely told him that I understood that ebuyer wasnt at fault for wasting my time. but they were partly to blame and since this is the 2nd, 3rd or 4th issue ive had with P.F in the same week and that if they continue to use P.F for their deliveries then I will take my business elsewhere.
the service that parcelforce are running actually makes HDNL who are like the worst of the worst when it comes to couriers look damn good.
Reminds me of the time i took the day off work to wait for a delivery from Parcel Force, the driver pulled up, and just stuck a Not At Home slip through the letterbox without knocking. So i ran out the door and asked him what the F*** he was doing. He got out his van and rummaged for my actual parcel...
I also got banned from the Overclockers.co.uk forums for asking why their prices were higher and if i could price match. Over the phone they didnt seem to mind me asking that question!