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5870 going to black screen and fan on full

Discussion in 'AMD / ATI' started by tuck, Apr 17, 2010.

  1. tuck New Member

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    after playing games for a little (20 mins) my screen goes black and the fan on my graphics card goes to maximum (at least it sounds maximum) and only way to get it back is to turn the pc off at the wall. does anybody know how to fix this? ive got all the latest drivers and bios installed on my asus p5n-d motherboard. ive included an image of gpuz showing the max temp my card gets to as i dont think its a heat issue even though its on stock cooling inside a coolermaster haf 922 case.
     

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    Last edited: Apr 17, 2010
  2. Corduroy_Jr

    Corduroy_Jr New Member

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    first off fill out your system specs to help u better, second that pic is way to small
     
  3. tuck New Member

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    yea sorry about that ive added a closer pic and specs are

    asus p5n-d
    q9550 stock
    4gb corsair xms2
    vtx 5870 stock
    coolermaster haf 922
    850watt psu
     
  4. erocker

    erocker Super Moderator Staff Member

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    Strange issue! Are you using the latest drivers from AMD? You may want to look into Windows power management settings to make sure nothing is being shut down after 20 minutes.

    I got some pics coming...
     
    Last edited: Apr 17, 2010
  5. tuck New Member

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    power management is on performance and im using cat 10.3 ive had the pc (running windows 7 x64) for 1 month and this only started happening 2 days ago. any help would be greatly appreciated.
     
  6. Corduroy_Jr

    Corduroy_Jr New Member

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    yup happen to me with win7, went into power settings made some changes been good ever since
     
  7. Corduroy_Jr

    Corduroy_Jr New Member

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    could be a dud motherboard, is this a clean install, hows your system temps
     
  8. erocker

    erocker Super Moderator Staff Member

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    Here you go.

    1.
    [​IMG]

    2.
    [​IMG]



    Turn all of these off.
    3.
    [​IMG]
     
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  9. Kreij

    Kreij Senior Monkey Moderator Staff Member

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    Welcome to TPU, Tuck :toast:

    If you go into the UserCP and enter your system specs you will not have to type them into the thread if you need help in the future.
     
  10. tuck New Member

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    only installed windows 7 1 week ago as it had vista x64 previously its a full clean install not upgrade and my temps are 40 degrees cpu idle and 56 degrees full load using realtemp
    and graphics card is 34 degrees idle 60 under full load with fan speed set at 45%
     
  11. tuck New Member

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    yup power settings already at that erocker
     
  12. Corduroy_Jr

    Corduroy_Jr New Member

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    is the system overclocked, if so clear cmos, set bios to factory settings, my guess your motherboard is acting up
     
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  13. tuck New Member

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    it was overclocked to 15% using the motherboards a.i. feature as 20% dont boot lol but after 3 times of crashing i reset the board back to factory settings but it still did it while playing band of brothers hells highway.
     
  14. Corduroy_Jr

    Corduroy_Jr New Member

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    best bet is start from basic's just one stick of memory, cpu video card
     
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  15. Sh00t1st

    Sh00t1st New Member

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    faulty video card or power settings, set it to default. restart then change it to all power settings off like they said, hell mine would do that and Ive got a 5770, it was power settings that fixed it.
    if that doesn't work then start pulling parts and testing them in other computers.
     
  16. tuck New Member

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    well tried card in another machine a dell dimension 5150 no sign of it crashing so far after 1 day of use just a shame the pentium d processor is a major bottleneck :(
     
  17. jagd

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    Any idea about cpu temperature when screen goes black ?
     
  18. tuck New Member

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    it never gets past 60 under full load but when the screen goes black i have no way of checking but i can still hear games in the background so its as if the card stopped sending out a signal
     
  19. cadaveca

    cadaveca My name is Dave

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    Sounds like a bad card, or driver error.

    You are experiencing a failed driver recovery, but what's causing the crash in the first place is what you should be looking at. Check error logs...
     
  20. tuck New Member

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    how will i get the error logs?
     
  21. cadaveca

    cadaveca My name is Dave

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    go to control panel, then administrative tools, then event viewer.



    Click the plus sign next to "Windows Logs" and select "application".

    Scroll through the list and look for "yellow bang" warning, and "red cross" errors.

    Also look under "system" instead of "application", for other errors. driver errors will show under "system".
     
  22. tuck New Member

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    - System

    - Provider

    [ Name] Microsoft-Windows-Kernel-Power
    [ Guid] {331C3B3A-2005-44C2-AC5E-77220C37D6B4}

    EventID 41

    Version 2

    Level 1

    Task 63

    Opcode 0

    Keywords 0x8000000000000002

    - TimeCreated

    [ SystemTime] 2010-04-16T08:21:22.522800000Z

    EventRecordID 2246

    Correlation

    - Execution

    [ ProcessID] 4
    [ ThreadID] 8

    Channel System

    Computer tuck-PC

    - Security

    [ UserID] S-1-5-18


    - EventData

    BugcheckCode 0
    BugcheckParameter1 0x0
    BugcheckParameter2 0x0
    BugcheckParameter3 0x0
    BugcheckParameter4 0x0
    SleepInProgress false
    PowerButtonTimestamp 0



    no error before the card did what it did but it clearly shows that i had to turn power off from the wall as the power button and reset did not respond yet my game was clearly still in the background.

    there is however a few yellow triangle errors saying

    - System

    - Provider

    [ Name] Microsoft-Windows-Kernel-PnP
    [ Guid] {9C205A39-1250-487D-ABD7-E831C6290539}

    EventID 219

    Version 0

    Level 3

    Task 212

    Opcode 0

    Keywords 0x8000000000000000

    - TimeCreated

    [ SystemTime] 2010-04-16T00:35:45.449600000Z

    EventRecordID 2107

    Correlation

    - Execution

    [ ProcessID] 4
    [ ThreadID] 64

    Channel System

    Computer tuck-PC

    - Security

    [ UserID] S-1-5-18


    - EventData

    DriverNameLength 18
    DriverName Root\SIDESHOW\0001
    Status 3221226341
    FailureNameLength 14
    FailureName \Driver\WUDFRd
    Version 0

    dunno if thats saying my drivers broke or not so gonna try an older driver
     
  23. tuck New Member

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    just did it again (its back in my p5n-d) while playing WoW and i just clicked on that it never did this before i updated the asus p5n-d bios could that be the problem?


    tried to flash older bios but wont let me :(
     
    Last edited: Apr 20, 2010
  24. ZenEffect New Member

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    you can flash the bios back.

    try the pbnc switches in afudos.
     
  25. tuck New Member

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    ive taken the card back to the shop i got it from and explained the problem and its been sent back to the manufacturers so im stuck with my gtx 260 till then :(
     

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