New HDD, HD Tune shows warning in reallocated sectors but no error in scan

[z1tu]

Hey guys,

I got a new HDD yesterday, Seagate Barracuda ST2000DM001 2TB and partitioned and formatted it. Now, when I went into HD Tune, I got this warning

But after I did the error scan both with chckdisk and HD Tune Error Scan, I got nothing

I've searched for a possible answer to this but all I got to was "return it, it's going to die". Is this true, or is this just a reporting error?
I appreciate any help.

 

[Kursah]

Try another utility like Crystal Disk Info. Also, reseat your SATA cable. Every HDD has bad sectors, most you'll never know about until the drive's controller starts reporting them when it becomes too common. If it's reporting an error I'd consider a replacement. They can at least give one that's legit out of the chute...but make sure it's not something on your end if possible.

 

[z1tu]

Try another utility like Crystal Disk Info. Also, reseat your SATA cable. Every HDD has bad sectors, most you'll never know about until the drive's controller starts reporting them when it becomes too common. If it's reporting an error I'd consider a replacement. They can at least give one that's legit out of the chute...but make sure it's not something on your end if possible.

Thanks, I'll try that now.

 

[Jstn7477]

I think disk scanning utilities only show bad sectors on the full scan if the drive has run out of spare sectors to reallocate to. This would probably make sense as the drive has probably reallocated the sectors already and automatically jumps to the spare sectors when it reaches an area where one has been reallocated.

 

[z1tu]

I think disk scanning utilities only show bad sectors on the full scan if the drive has run out of spare sectors to reallocate to. This would probably make sense as the drive has probably reallocated the sectors already and automatically jumps to the spare sectors when it reaches an area where one has been reallocated.

That makes sense. Just reseated the SATA cable and changed ports on the mobo, still the same with Crystaldisk Info

 

[sttubs]

Time to return it.

 

[FordGT90Concept]

You could inquire about returning it to the retailer but I know Seagate won't touch it unless it fails SeaTools tests (generates a return code).

 

[z1tu]

You could inquire about returning it to the retailer but I know Seagate won't touch it unless it fails SeaTools tests (generates a return code).

Ok so it passes SMART check, short drive self test and short generic. I'm going to do a long generic now and leave it to run as I need to go to work. If it passes this test doesn't it just mean seagate is just "hiding" the fact that it has reallocated sectors? I'm asking because I read on different forums that manufacturers don't report errors until it's too late just to the hdd looks ok.

Edit : it has some clicking noises when reading/writing, is this normal for this hdd?

 

[FordGT90Concept]

Some sector reallocations is normal. Lots are not. So far, it is still inside of normal.

SMART failure means the drive is dead. It will report normal up until that point. HDD manufacturers replace defective drives, not drives that are on the brink of being defective.

It will likely pass the long test. Seagate won't take it back. It's up to you if you want to bother the retailer about it. If it were my drive, I wouldn't. If the drive is truly defective, it will fail SMART soon anyway. If it isn't, warranties exist for a reason.

 

[z1tu]

Some sector reallocations is normal. Lots are not. So far, it is still inside of normal.

SMART failure means the drive is dead. It will report normal up until that point. HDD manufacturers replace defective drives, not drives that are on the brink of being defective.

It will likely pass the long test. Seagate won't take it back. It's up to you if you want to bother the retailer about it. If it were my drive, I wouldn't. If the drive is truly defective, it will fail SMART soon anyway. If it isn't, warranties exist for a reason.

What a great way to start my day, I was really hoping for a "fresh" start with a new hdd since my current one is old and giving me some problems.

Thanks for the help everyone!

 

[The Von Matrices]

Some sector reallocations is normal. Lots are not. So far, it is still inside of normal.

I disagree with it being normal. It's not unusual, but its not normal either. The oft cited Google drive study reports that after experiencing one reallocated sector, a drive is 14x more likely to fail within 60 days and 3-6x more likely to fail prematurely over its lifetime than a drive with no reallocated sectors. If the drive is under warranty and has reallocated sectors, I always RMA it for this reason; I don't want to be stuck with data loss and having to pay for a new drive when I could have predicted its failure before the warranty was over.

You could inquire about returning it to the retailer but I know Seagate won't touch it unless it fails SeaTools tests (generates a return code).

It will likely pass the long test. Seagate won't take it back. It's up to you if you want to bother the retailer about it. If it were my drive, I wouldn't. If the drive is truly defective, it will fail SMART soon anyway. If it isn't, warranties exist for a reason.

While it's not directly related to the topic, that is a good thing to know about Seagate's return process. I'll have to see if Seagate requires a minimum number of reallocated sectors in order to issue a RMA; if so I may not consider buying Seagate drives in the future.

SMART failure means the drive is dead. It will report normal up until that point. HDD manufacturers replace defective drives, not drives that are on the brink of being defective.

In the past few years I have RMA'd at least three Western Digital RED drives for having reallocated sectors but no SMART failure, and when WD asks for the RMA reason, one of the choices on their site is reallocated sectors. There is no minimum number required, and they have replaced the drive every time. This policy must be exclusive to Seagate.

 

[FordGT90Concept]

RAID is the better way to protect data. Never expect a drive not to fail because they all do eventually.

 

[z1tu]

RAID is the better way to protect data. Never expect a drive not to fail because they all do eventually.

I always expect a drive to fail at one point, I don't expect it however to have reallocated sectors directly "out of the box".

 

[Frick]

I always expect a drive to fail at one point, I don't expect it however to have reallocated sectors directly "out of the box".

Agreeing 100%. And while the drive may work flawlessly for years to come, I would RMA if possible.

And there's no protection like backup Ford.

 

[z1tu]

Tried making an RMA request on their website but it says warranty status unknown, I guess because I bought it from a retailer?

I also stumbled upon this in their KB :
"Please remember that these third-party programs do not have proprietary access to Seagate hard disk information, and therefore often provide inconsistent and inaccurate results. SeaTools is more consistent and more accurate and is the standard Seagate uses to determine hard drive failure."

Edit : nevermind, I was adding some numbers that were showing up in the model number in seatools so I just removed them and it recognized it.

Edit 2 : "Please do not return a healthy drive. Seagate reserves the right to return a good drive back to its owner and to charge for all associated shipping costs.

Test with SeaTools to verify the drive is failing and save the SeaTools Test Code result number to validate the drive failed SeaTools testing."

So no test code, no return?

 

[FordGT90Concept]

So no test code, no return?

That's what I said; that's their policy. As I said, if you really want to do a return you have to do it with whomever you bought it from. You'll be returning it under the guise of consumer satisfaction, not a defect. Seagate goes by SeaTools and if SeaTools doesn't detect it is in failure condition, it is still a functional drive. Granted, SeaTools can generate a code even though the drive is perfectly healthy (e.g. bad cable, bad port, poor power supply, etc.) but, as you copied, the onus is on you to make sure the drive is the reason, not Seagate.

 

[z1tu]

That's what I said; that's their policy. As I said, if you really want to do a return you have to do it with whomever you bought it from. You'll be returning it under the guise of consumer satisfaction, not a defect. Seagate goes by SeaTools and if SeaTools doesn't detect it is in failure condition, it is still a functional drive.

So I just say, "I'm not satisfied with this product, I want another one just like it?"

 

[zsolt_93]

Cant't you talk with the store from where you bought it? If it is that fresh you likely have the ability to return it in the first 48 hours or 15 days depending on the shop policy. You don't need to deal with Seagate until your warranty from the shop expires, they might accept this in for a return. And have you bought it as a new product or with a discount with it being resealed/refurbished, many online shops around here use. It might have already been returned by someone else and then resold at a lower price because Seagate wouldnt replace, well in that case you are probably stuck with it.

 

[FordGT90Concept]

You can tell them why specifically. It's likely above their head/don't care though. If I wanted it replaced, I would tell them because they have a right to know. They'll have to deal with Seagate instead of you and if they forward that the reason for the return was reallocated sectors, Seagate will get the message that customers don't like that. It's win-win (except you losing by going out of your way to perform the exchange).

 

[z1tu]

Guess that's what I'm doing then. It wasn't refurbished and I'm sure they'll replace it, it's just that they'll probably be huge dicks about it since that's what retailers do in my country. I doesn't seem like they have an office here so I'll have to pay the postage for the return (YAY!).

Anyway, thanks for helping me out, you guys are great!

 

[zsolt_93]

I recently bought a Surface Pro 1 from the online store of one such company through my dads business. When it arrived it came with no warranty certificate from the shop. After a call they just said you have 2 years and if you want to get a paper get to the local store and they fill out one for you. Of course this did not work and i still dont have any evidence of warranty from the shop and these products aren't even sold by MS in the country. And it came in Spanish. Could have returned it but the price was a steal, many baytrail computers are more expensive than that.
It is worth a try, if its one of the retailers that care about customers then you will get it replaced. Otherwise, meh.. not sure and you just waste your time on them.

 

[z1tu]

make sure it's not something on your end if possible.

I tried everything that was suggested, don't know what else I could do :-/ I've already spoken with the store and I'm waiting for them to send me RMA form and all.

Edit : Long test passed BTW

 

[Sasqui]

I tried everything that was suggested, don't know what else I could do :-/ I've already spoken with the store and I'm waiting for them to send me RMA form and all.

Edit : Long test passed BTW

I've seen a disk with bad sectors slowely self-destruct with more and more bad sectors over time. If you can't RMA because of SeaFools, keep doing walking bit read-write tests. No doubt bad sectors are the reason it was refurbished.

 

[z1tu]

I've seen a disk with bad sectors slowely self-destruct with more and more bad sectors over time. If you can't RMA because of SeaFools, keep doing walking bit read-write tests. No doubt bad sectors are the reason it was refurbished.

It wasn't advertised as refurbished and the spin time is spot on (don't know if that can be reset). They seemed pretty ok with the return and giving another one in exchange, I'll wait for their response in the next days.

 

[Athlonite]

Tried making an RMA request on their website but it says warranty status unknown, I guess because I bought it from a retailer?

I also stumbled upon this in their KB :
"Please remember that these third-party programs do not have proprietary access to Seagate hard disk information, and therefore often provide inconsistent and inaccurate results. SeaTools is more consistent and more accurate and is the standard Seagate uses to determine hard drive failure."

Edit : nevermind, I was adding some numbers that were showing up in the model number in seatools so I just removed them and it recognized it.

Edit 2 : "Please do not return a healthy drive. Seagate reserves the right to return a good drive back to its owner and to charge for all associated shipping costs.

Test with SeaTools to verify the drive is failing and save the SeaTools Test Code result number to validate the drive failed SeaTools testing."

So no test code, no return?

You say you bought it retail then just take it back to them for exchange that who your contract for the warranty is with it's only after the obligatory 12 months warraty period that you should have to deal directly with seagate