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Very annoying HIGH Ping/Latency spikes, All games and devices

Discussion in 'General Hardware' started by Valonus1992, May 3, 2014.

  1. Valonus1992

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    Hello everyone. Thank you for taking a look at my problem here first off, Im really at the end of my line here. I know very little of advanced computer knowledge, ( I know enough not to break things) And Ive been having this issue for more than a week now.

    Basically, Ive run Diablo 3, Elder scrolls Online, and another first person shooter, obviously, same results. I'll play, then all of a sudden, BOOM, High spikes. From 100ms, to 1000? 500? It doesnt matter, point is, I lagg and rubberband everywhere, or just delays. Annoying.

    Im going to call my ISP and have them send someone out, but Id still like your opinions and help to maybe pin point this damn cancer I have.

    So, just tell me what to do, and I'll try and provide you guys with information to help pin point this.
  2. Mussels

    Mussels Moderprator Staff Member

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    is someone uploading on your network?
  3. Valonus1992

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    No one is on my network no. I am using Wifi as well, not connected with a wire. Though Ive seen high ping on my phone (Tested a ping test on my android) I really cannot think what this problem could be, Ive even tested another router, same issue.
  4. Mussels

    Mussels Moderprator Staff Member

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    you're sure about nothing uploading? no smartphones syncing data/pics? no one using facebook?

    wifi could be the cause alone if theres intereference, so try wired, and if thats the issue change wifi channels.
  5. Valonus1992

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    Postive, its late, so no one is using it but me. Also, my parents dont use the net at all barely ever, and I even disabled my wifi off phone to see if that would help, still the same. Also, the router and modem are downstairs, while this big pc is upstairs, I could try tomorrow to plug it downstairs and test to see if wired would do anything, (If wired is fine, what does this mean?)
  6. Valonus1992

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    Also, any other information I could give to you that would help?
  7. Mussels

    Mussels Moderprator Staff Member

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    theres hundreds of possible causes, so its waiting to see what you figure out, really. most common causes for ping spikes are a choked upload (user side), or packet loss (faulty hardware, could be your side or ISP)
  8. Valonus1992

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    So I should definitely get a tech from my comcast ISP and have them take a look at things then?
  9. Valonus1992

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    Any tests I should run and save to show them when they get here? (It happens in games but is there a certain IP I can ping test to show results instead of just logging into a game to show him/her?)
  10. Mussels

    Mussels Moderprator Staff Member

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    from a command prompt you can run

    ping google.com -t

    and it will loop the ping test over and over until you close it.
    DaedalusHelios and Aquinus say thanks.
  11. Aquinus

    Aquinus Resident Wat-man

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    Also when it does start to ping high, using this will tell you where the slowdown is.
    Code:
    tracert google.com
    Being Comcast that means the OP has cable. So if the OP has a Motorola cable modem, going to http://192.168.100.1 should bring the user to the status page for your modem which may have errors or can tell you if your signal is out of whack.
    DaedalusHelios says thanks.
  12. remixedcat

    remixedcat

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    Also, please ensure you have your router communicating on a non congested wireless channel. You can go to the Google Play store and search for the Amped Wireless Wifi Analytics tool>download it>it will tell you the least congested channels to use as well as other tools.

    You may also download the program called InSSIDer if you have a windows based laptop and it will also scan networks and provide the congestion data as well.

    From there you would go to the following Router Control Panel area:
    More Settings>2.4Ghz Settings>Basic Settings>Select the channel that is the least congested>Apply
    Do the same for the 5Ghz band as well.
    DaedalusHelios and Aquinus say thanks.
  13. Aquinus

    Aquinus Resident Wat-man

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    Additionally, on 5Ghz if there is no congestion at all, higher channels tend to favor higher bandwidths. So if 161 is free from interference, I would use it. In fact I do use it. :p
    remixedcat says thanks.
  14. Valonus1992

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    I really do appreciate the help guys. :) I'll try all these, also, the laptop is downstairs next to the router/modem (My pc is upstairs) Any tests I can downstairs to confirm anything? Someone said, if you ping test google, and ping test your IP, but google is spikey while IP isnt, certain things can be confirmed? I dont know. Any help on this as well?
  15. Valonus1992

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    One more thing to note. Yesterday, I played Diablo 3 with my buddies for hours, (Like from 1:00 to 6:00, NO spikes whatsoever, that I could see, and playing Diablo 3 you'd notice them) Yet later when I logged on, the spikes happened, it was random really. And stayed with me all night. Any thoughts on that as well, I dont know if that helps identify anything.
  16. Aquinus

    Aquinus Resident Wat-man

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    You need to rule out the wi-fi otherwise everything else is speculation.
    DaedalusHelios says thanks.
  17. Valonus1992

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    Alright, how do I rule out the wifi? Any step by step instructions to follow first? Im a bit of a noob case on this
  18. Valonus1992

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    Im a little confused, mind explaining? :(
  19. Aquinus

    Aquinus Resident Wat-man

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    The easiest way would be to see if you have the same problem when you're connected with an Ethernet cable.
  20. Valonus1992

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    Okay, so plug the cable FROM the modem, directly INTO the laptop? And run a google ping test for like an hour? And see the results? If I see HIGH spikes, then that rules out wifi right?
  21. Valonus1992

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    Also, if it turns up nothing, THEN what I should do?
  22. Valonus1992

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    So I JUST did the modem test STILL spikes, let me show you the results, it was for 5 minutes but you tell me if this is normal? I dont think it is.
  23. Valonus1992

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    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Users\Joey>ping google.com -t

    Pinging google.com [2607:f8b0:4004:803::1000] with 32 bytes of data:
    Request timed out.
    Request timed out.
    Reply from 2607:f8b0:4004:803::1000: time=14ms
    Reply from 2607:f8b0:4004:803::1000: time=15ms
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    Request timed out.
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    Ping statistics for 2607:f8b0:4004:803::1000:
    Packets: Sent = 169, Received = 166, Lost = 3 (1% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 12ms, Maximum = 1537ms, Average = 25ms
    Control-C
    ^C
    C:\Users\Joey>
    Last edited: May 4, 2014
  24. Aquinus

    Aquinus Resident Wat-man

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    You don't need to continuously add replies, there is an edit button.

    I would check the signal on the modem which varies depending on the modem.

    What you could do is find the second IP that shows up from a tracert to something on the interweb. This is the first router that is outside your network. If the ping spikes still occur. If they don't, it's Comcast's network. If they do, it's increasingly likely that it may be the signal on your modem to the node your on.
    Code:
    tracert google.com
    It might be worth while to disable ipv6, just to rule it out.
  25. Valonus1992

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    Mind giving me a step by step on how to do that? Little noobish on this stuff my friend. :)

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