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Windows 8 - three problems

Discussion in 'General Software' started by chumpington, Feb 18, 2014.

  1. chumpington New Member

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    Hi guys

    I wonder if anyone can help me out with any or all of the following issues I'm having with Windows 8.1:

    1) For some unfathomable reason the controls to modify touchpad scroll speed and scroll inversion are greyed out under Control Panel > Mouse > ELAN. I know where ELAN lives in the registry but can't figure out which entries need editing to enable this functionality. Actually I guessed at quite a few, changing their values (#registryvandal) but no change.

    I'm minded just to disable ELAN completely, but I don't know whether Windows will fall back to a simpler, default touchpad driver or whether it will be disabled altogether.

    Lastly, I've reinstalled the ELAN drivers... no change.

    2) I cannot, for love nor money, get my GMail contacts integrated. I've been through the steps on MS's help page on this, removed my GMail account, reconnected it, etc etc. In both People and Mail the GMail symbol appears, confirming the accounts are connected, but the contacts fail to come in. EDIT - actually - and this is even worse - just ONE of my GMail contacts comes in! How to even begin to guess why one comes in and not the others?

    3) Staying with the People app, I appear to have a weird bug whereby any letter I click simply shows me all contacts, not just contacts under that letter. Someone said to restart the app but this made no difference. (Incidentally, none of the letters are highlighted to show which do and don't have contacts under them, which would be the expected convention. Not sure if this is related...)

    Thanks in advance TPU!
     
  2. 95Viper

    95Viper

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    Problem 1:

    I am assuming this is a laptop/nettop/convertible you are referring to.

    It might help if you let the people know the brand and model.

    Is it possible your touchpad is not turned on... maybe try turning off & on whilst in windows. Using the Fn+F# keys.

    Could it be an ALPS touchpad instead of an ELAN?

    Have you gone into the PC settings to be sure your touchpad is enabled?

    Problem 2:

    I don't know what to tell you on this one... it may be a permissions or sync problem.
    Maybe the article below may help...

    Problem 3:

    I believe the app is built, as, to function like that... it does the same for me and I found no other info to the contrary (yet).

    The steps below in the quote do work, although, I wonder why they would not just add that functionality to the home screen of the People app.

    Here is a quote from a PC World article that contains some info: Windows 8 deep-dive: Get to know the People app

     
    Last edited: Feb 18, 2014
  3. chumpington New Member

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    Thanks for the reply.

    If the touchpad were not enabled, I wouldn't have discerened that the scroll speed and direction were not as required :) So yes, of course it works, and it's definitely an ELAN; an ELAN tab appears under control panel > mouse settings.

    It's an Acer V5 552.

    Weird re: the people app; designed in such a way that, when you click a letter, you get all contacts regardless, rather than just those under that letter? If so, what's the point of the letters? Seems bizarre.

    Thanks again.
     
  4. eidairaman1

    eidairaman1

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    Report this to acer. Or get windows 7
     
  5. FX-GMC

    FX-GMC

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    People App:
    Clicking a letter for me just jumps to that letter in the All People list.

    Touchpad:
    http://community.acer.com/t5/Ultra-Thin/Windows-8-1-issues-with-S3-391-trackpad/td-p/135525

    There are a couple things in that thread you could try that some people have said worked for them:


     
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  6. 95Viper

    95Viper

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    Humor me... I am just curious.

    • Open the Device Manager.
    • Locate your Touchpad entry. It will be under Mice and other pointing devices.
    • Right click on the entry and select Properties.
    • Under the Driver tab, note the driver provider, date and version.
    • Under the Details tab, select Hardware ID's from the pulldown menu.
    And, post the results for the Driver info and the Hardware id info.
     
  7. chumpington New Member

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    @FX-GMC - thank you! That fixed the problem. God alone knows why ELAN chose to grey these options out in the first place. Thanks again.

    @95Viper:

    Driver:
    ELAN
    22/04/2013
    11.6.23.203

    Details:
    ACPI\VEN_ETD&DEV_0508
    ACPI\ETD0508
    *ETD0508
     
    Last edited: Feb 19, 2014
    95Viper says thanks.

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