Pc problem

Hyderz · Aug 9, 2020

Hello

Recently i have a problem with my main system, this is a problem that i do not know how to fix.
My system's usb would (restart) or should i say turns off and on. I am not sure if this is the correct way to say it.
The whole system would still be powered on in windows and you can see the mouse stops for a second, the keyboard LED turns on for a second and turns back on.
This happens randomly it could be from anywhere within an hour to 4 hours. Only happens with each power on.

Things i have done
- Formatted Windows and reinstall
- Have the latest drivers for all my hardware
- Updated to the latest Bios
- No other overclocking is done except XMP profile on the ram

Has any1 has this problem? I hope its not a hardware issue because dealing with gigabyte i heard can be a nightmare.

Bill_Bright · Aug 9, 2020

Formatting and reinstalling should always be a last resort option. Besides the fact it often does not fix the problem, potential evidence or clues to the problem are often destroyed so nothing is learned to prevent recurrence.

Note the G403 mouse comes in a wired and a wireless version. Which do you have?

I am confused when you say,

Hyderz said:
happens randomly it could be from anywhere within an hour to 4 hours.

But then in the very next sentence you said,

Only happens with each power on.

It is not random if it "only" happens with "each" power on. Please clarify.

Have you tried different USB ports? Have you tried a different mouse and a different keyboard.

Hyderz · Aug 9, 2020

Bill_Bright said:
Formatting and reinstalling should always be a last resort option. Besides the fact it often does not fix the problem, potential evidence or clues to the problem are often destroyed so nothing is learned to prevent recurrence.

Note the G403 mouse comes in a wired and a wireless version. Which do you have?

I am confused when you say,
But then in the very next sentence you said, It is not random if it "only" happens with "each" power on. Please clarify.

Have you tried different USB ports? Have you tried a different mouse and a different keyboard.

Wired version for G403

Okay sorry to confuse you. Here Goes
When i go turn on the computer and start playing games or general browing youtube/twitch shopping chatting on steam etc.
Within 1hour to 4 hours the (problem i.e usb restarts) it will occur. After the problem occurred i went and check device manager.
There is a usb port with ! indicator on it. So i restart the computer and the ! indicator in the device manager is gone.
So what i meant with each power on i meant restart and every time i turn on the computer.

I hope it clarify things a bit to you.

I am currently trying different usb ports now. No i have not tried with different keyboard/mouse, will do that next if the problem or so occurs.

ThrashZone · Aug 9, 2020

Hi,
Sounds like a mother board issue.

Bill_Bright · Aug 9, 2020

Yeah, it does sound like it could be a hub on the motherboard. If updating or refreshing the drivers for that hub does not correct it (if not the USB devices themselves), then sorry, it is the motherboard. However, most motherboards have several USB hubs - depending on the number of USB ports. For example, the front USB ports typically run through different USB hubs than the rear ports. And the USB 2.0 ports typically use different hubs than the USB 3.0 ports. So switching to different pairs of hubs may resolve you problem.

You can try uninstalling that hub, doing a "cold" restart, then booting again. By "cold", I mean to shutdown normally, then unplug the computer from the wall for about 15 - 30 seconds. Then plug it back in and boot. New hardware will hopefully be recognized and Windows will hopefully reinstall the drivers which will hopefully fix the problem. And yes, "hopefully" was used a lot there.

ThrashZone · Aug 9, 2020

HI,
Don't know what amd offers for usb driver options and chipset downloads I've only used intel.
Have you looked for downloads for this gigabyte board or just letting windows install drivers ?

Hyderz · Aug 9, 2020

ThrashZone said:
HI,
Don't know what amd offers for usb driver options and chipset downloads I've only used intel.
Have you looked for downloads for this gigabyte board or just letting windows install drivers ?

i have installed all the chipset drivers from the gigabyte website.

ThrashZone · Aug 9, 2020

Hyderz said:
i have installed all the chipset drivers from the gigabyte website.

Hi,
I'd open a ticket at gigabyte and see what they have to say, rma if necessary.
As said you can try a add on card to use internal usb connectors and see if they work better than the main usb connectors.

System Name	Custom
Processor	i9 9900k
Motherboard	Gigabyte Z390 arous master
Cooling	corsair h150i
Memory	4x8 3200mhz corsair
Video Card(s)	Galax RTX 3090 EX Gamer White OC
Storage	500gb Samsung 970 Evo PLus
Display(s)	MSi MAG341CQ
Case	Lian Li Pc-011 Dynamic
Audio Device(s)	Arctis Pro Wireless
Power Supply	850w Seasonic Focus Platinum
Mouse	Logitech G403
Keyboard	Logitech G110

System Name	Brightworks Systems BWS-6 E-IV
Processor	Intel Core i5-6600 @ 3.9GHz
Motherboard	Gigabyte GA-Z170-HD3 Rev 1.0
Cooling	Quality case, 2 x Fractal Design 140mm fans, stock CPU HSF
Memory	32GB (4 x 8GB) DDR4 3000 Corsair Vengeance
Video Card(s)	EVGA GEForce GTX 1050Ti 4Gb GDDR5
Storage	Samsung 850 Pro 256GB SSD, Samsung 860 Evo 500GB SSD
Display(s)	Samsung S24E650BW LED x 2
Case	Fractal Design Define R4
Power Supply	EVGA Supernova 550W G2 Gold
Mouse	Logitech M190
Keyboard	Microsoft Wireless Comfort 5050
Software	W10 Pro 64-bit

System Name	Custom
Processor	i9 9900k
Motherboard	Gigabyte Z390 arous master
Cooling	corsair h150i
Memory	4x8 3200mhz corsair
Video Card(s)	Galax RTX 3090 EX Gamer White OC
Storage	500gb Samsung 970 Evo PLus
Display(s)	MSi MAG341CQ
Case	Lian Li Pc-011 Dynamic
Audio Device(s)	Arctis Pro Wireless
Power Supply	850w Seasonic Focus Platinum
Mouse	Logitech G403
Keyboard	Logitech G110

System Name	Ghetto Rigs z490\|x99\|Acer 17 Nitro 7840hs/ 5600c40-2x16/ 4060/ 1tb acer stock m.2/ 4tb sn850x
Processor	10900k w/Optimus Foundation \| 5930k w/Black Noctua D15
Motherboard	z490 Maximus XII Apex \| x99 Sabertooth
Cooling	oCool D5 res-combo/280 GTX/ Optimus Foundation/ gpu water block \| Blk D15
Memory	Trident-Z Royal 4000c16 2x16gb \| Trident-Z 3200c14 4x8gb
Video Card(s)	Titan Xp-water \| evga 980ti gaming-w/ air
Storage	970evo+500gb & sn850x 4tb \| 860 pro 256gb \| Acer m.2 1tb/ sn850x 4tb\| Many2.5" sata's ssd 3.5hdd's
Display(s)	1-AOC G2460PG 24"G-Sync 144Hz/ 2nd 1-ASUS VG248QE 24"/ 3rd LG 43" series
Case	D450 \| Cherry Entertainment center on Test bench
Audio Device(s)	Built in Realtek x2 with 2-Insignia 2.0 sound bars & 1-LG sound bar
Power Supply	EVGA 1000P2 with APC AX1500 \| 850P2 with CyberPower-GX1325U
Mouse	Redragon 901 Perdition x3
Keyboard	G710+x3
Software	Win-7 pro x3 and win-10 & 11pro x3
Benchmark Scores	Are in the benchmark section

System Name	Brightworks Systems BWS-6 E-IV
Processor	Intel Core i5-6600 @ 3.9GHz
Motherboard	Gigabyte GA-Z170-HD3 Rev 1.0
Cooling	Quality case, 2 x Fractal Design 140mm fans, stock CPU HSF
Memory	32GB (4 x 8GB) DDR4 3000 Corsair Vengeance
Video Card(s)	EVGA GEForce GTX 1050Ti 4Gb GDDR5
Storage	Samsung 850 Pro 256GB SSD, Samsung 860 Evo 500GB SSD
Display(s)	Samsung S24E650BW LED x 2
Case	Fractal Design Define R4
Power Supply	EVGA Supernova 550W G2 Gold
Mouse	Logitech M190
Keyboard	Microsoft Wireless Comfort 5050
Software	W10 Pro 64-bit