Random PC shutdowns (Event ID 41)

[Rykane]

egads @W1zzard I forgot what a horrible format GPU-z logs looked like. even with 3 wide monitors I cant get NPP to stretch wide enough.

there was an event at 10:47?

Yeah, My pc randomly restarted at 10:47am. Then the log below it is my computer starting up. I'm making a separate log for each restart.

Did you by chance reuse the pci cables from the old PSU? They may look the same by they can vary from manufacturer to manufacturer.

I made sure not to use the older cables with the new PSU. I always use the cables that come with a PSU since I know they can be wired differently.

 

[W1zzard]

I forgot what a horrible format GPU-z logs looked like

I agree, but couldn't come up with anything better that you can open in notepad

 

[DeathtoGnomes]

Yeah, My pc randomly restarted at 10:47am. Then the log below it is my computer starting up. I'm making a separate log for each restart.

what, exactly, were you doing when that restarted?

 

[Rykane]

what, exactly, were you doing when that restarted?

I was playing a game called Rust. It's doesn't only happen on that game. I've had the random restarts when I've been watching twitch, youtube, browsing on chrome, playing Minecraft, Cyberpunk 2077 etc. I also wanted to try to narrow down if it was RAM related so after that random restart I took out my 4 DIMMs and put in only 2 in and the computer ran fine all day. I then put 4 back in and it still was fine so I'm kind of losing ideas at those point on what else to troubleshoot.

*EDIT*

Here is another log. I crashed at 14:43pm.

 

[Spoilsbury]

Having the same exact issues, tried upgrading PSU from 650W to 850W, still had the same problems, upgraded to 1000W still the same problem.

Only thing that has stopped the restarts is underclocking the GPU 50 mHz but I don't really want to do that either.

 

[bstieboydp]

In to say that I have the same exact issues (registered just to post here!). I am running two monitors one a Lenovo Legion 727q-20 at 165 hz, and one a Dell 24inch at 60hz. I did notice a drop in restarts/black screens when I plugged my Dell in to my MSI 3080 trio with an HDMI instead of another display port.

I did all of the troubleshooting steps you did and more. At a loss at this point, and I really don't feel like RMAing products left and right if it is just a driver issue. I am going to try to underclock my 3080 tonight and play some Cyberpunk and report back.

 

[Spoilsbury]

Ordered a 1200w to see if that will make a difference but still trying to troubleshoot other avenues but it seems gpu/power related.

 

[FireFox]

tried upgrading PSU from 650W to 850W, still had the same problems, upgraded to 1000W still the same problem, Ordered a 1200w to see if that will make a difference

That is insane, i hope that if the 1200W doesn't solve the issue you don't order a 1500W one.

 

[Spoilsbury]

That is insane, i hope that if the 1200W doesn't solve the issue you don't order a 1500W one

Thank you for your helpful insight.


What do you think I'm doing? Chucking them in the trash afterwards?

 

[FireFox]

Thank you for your helpful insight.


What do you think I'm doing? Chucking them in the trash afterwards?

Keep one and sell the rest.

 

[Spoilsbury]

Yea the other ones have been ordered from retailers that have good return policies thankfully.

 

[Rykane]

In to say that I have the same exact issues (registered just to post here!). I am running two monitors one a Lenovo Legion 727q-20 at 165 hz, and one a Dell 24inch at 60hz. I did notice a drop in restarts/black screens when I plugged my Dell in to my MSI 3080 trio with an HDMI instead of another display port.

I did all of the troubleshooting steps you did and more. At a loss at this point, and I really don't feel like RMAing products left and right if it is just a driver issue. I am going to try to underclock my 3080 tonight and play some Cyberpunk and report back.

Let me know how it goes, I might try the same also.

EDIT

I had another restart today at 17:06pm. I've attached the log.

I just had a second restart about just 10 minutes after the previous one at 17:17pm, That was after I downclocked my GPU by 50mhz. I'm attaching a second log. #

I'm getting at my wit's end trying to solve this.

 

[bstieboydp]

Update : Since lowering my core clock 50mhz, I have not crashed today at all, I have ran cyberpunk for 2+ hours, Destiny 2 briefly, and assorted browsing all day. Here's hoping that it's fixed. If you want to try, you can lower the Maximum Power about 10 percent if the 50mhz did not work for you I have heard that has worked for others.

 

[Spoilsbury]

I also tried attaching two separate 8 pin cables to the RTX3080 instead of using a single split connector and haven't had a crash since although would need to test further to see if that actually made the difference.

I also tried attaching two separate 8 pin cables to the RTX3080 instead of using a single split connector and haven't had a crash since although would need to test further to see if that actually made the difference.

This did not help, still got the same restart crash after about 45 minutes of playing. Will see if going from 1000 > 1200w helps next.

 

[Rykane]

Update : Since lowering my core clock 50mhz, I have not crashed today at all, I have ran cyberpunk for 2+ hours, Destiny 2 briefly, and assorted browsing all day. Here's hoping that it's fixed. If you want to try, you can lower the Maximum Power about 10 percent if the 50mhz did not work for you I have heard that has worked for others.

I tried lowering 50mhz but It still happened. I'll try lowering the power limit maybe.

I also have a HWINFO64 log if anyone wants to take a look.

EDIT
Restarted a second time today at 16:18pm, have another HWINFO64 log.

I also got a BSOD while watching a video on VLC. I've also attached it.

 

[SsXxX]

@Rykane

i have seen a lot complains about random restarts lately but never i have seen an in-depth troubleshooting process like what you are doing and most importantly detailed reporting of everything you do and the results you get back here, you have my thanks, respect, and sympathy, and above all my best wishes that you get this issue resolved ASAP!

i myself are having this random restart thing, granted to a lesser extent than what you are facing, its just so rarely happens with me that it has not yet affected my gaming or pc usage negatively (but still so annoying and unacceptable nevertheless), it happened about maybe 5-6 times in 1 month but only happened after my last upgrade which involved new RAM kits, an RTX 3090 and a Ryzen 7 5800x.

at first i though its an RTX 30 thing as seemingly people with RTX 30 are the ones complaining the most, but when my cousin whom have a 6800 XT are suffering having a lot more random restarts than i am then that might not be the case, i have tested my ram kits with memtest86, prime95, aida64 overnight and they are 100% stable ZERO errors so no i dont think its the rams.

i then thought maybe its my ryzen 7 5800X (as my cousin has a ryzen 5950x) specially since i have used the curve optimizer to overclock it so i thought maybe its not stable and its causing the restarts or maybe its a ryzen 5000 thing but hey you have an intel 9900k and having the same issue! beside my 5800X have been extensively tested with every possible stress test app possible including 15 hours of prime95 blend, 8 hours of asus realbench and 6 hours of aida64 and many other tests aside from the aforementioned ram tests as well (including some heavy AVX), it passed all of them with flying colors!

im really sick of this and almost outta ideas right now and the problem is that i can not reproduce the random restart to try to figure out whats causing it and specially in my case that it is very random and very very rare to happen!

nevertheless im having a guess which i will try and report back if it helps and i suggest you do specially that your random restarts are much more often, is your psu ocp (over current protection) single rail or multi rail? or maybe its switchable like mine is, i have heard (not sure its true but thats the idea that makes most sense at least atm) that the new RTX 30 and radeon 6800 XT/6900 XT have crazy power spikes that might trip the multi rail ocp of your psu (no matter how high wattage it is) and then the random restart happens, my guess is if we use a single rail ocp this might help with the random restarts? i do not know and im not sure its just a guess, i will switch my psu to single rail ocp and report back in a week or 2 if i do not get any random restarts, and of course will report immediately if i get one.

do us a favor @Rykane and keep reporting back your findings and every one else help us, lets work together on reaching the bottom of this hopefully soon.

good luck to all

 

[Rykane]

@Rykane

i have seen a lot complains about random restarts lately but never i have seen an in-depth troubleshooting process like what you are doing and most importantly detailed reporting of everything you do and the results you get back here, you have my thanks, respect, and sympathy, and above all my best wishes that you get this issue resolved ASAP!

i myself are having this random restart thing, granted to a lesser extent than what you are facing, its just so rarely happens with me that it has not yet affected my gaming or pc usage negatively (but still so annoying and unacceptable nevertheless), it happened about maybe 5-6 times in 1 month but only happened after my last upgrade which involved new RAM kits, an RTX 3090 and a Ryzen 7 5800x.

at first i though its an RTX 30 thing as seemingly people with RTX 30 are the ones complaining the most, but when my cousin whom have a 6800 XT are suffering having a lot more random restarts than i am then that might not be the case, i have tested my ram kits with memtest86, prime95, aida64 overnight and they are 100% stable ZERO errors so no i dont think its the rams.

i then thought maybe its my ryzen 7 5800X (as my cousin has a ryzen 5950x) specially since i have used the curve optimizer to overclock it so i thought maybe its not stable and its causing the restarts or maybe its a ryzen 5000 thing but hey you have an intel 9900k and having the same issue! beside my 5800X have been extensively tested with every possible stress test app possible including 15 hours of prime95 blend, 8 hours of asus realbench and 6 hours of aida64 and many other tests (including some heavy AVX), it passed all of them with flying colors!

im outta ideas right now and the problem is that i can not reproduce the random restart to try to figure out whats causing it and specially in my case that it is very rare to happen.

nevertheless im having a guess which i will try and report back if it helps and i suggest you do specially that your random restarts are much more often, is your psu ocp (over current protection) single rail or multi rail? or maybe its switchable like mine is, i have heard (not sure its true but thats the idea that makes most sense at least atm) that the new RTX 30 and radeon 6800 XT/6900 XT have crazy power spikes that might trip the multi rail ocp of your psu (no matter how high wattage it is) and then the random restart happens, my guess is if we use a single rail ocp this might help with the random restarts? i do not know and im not sure its just a guess, i will switch my psu to single rail ocp and report back in a week or 2 if i do not get any random restarts, and of course will report immediately if i get one.

do us a favor @Rykane and keep reporting back your findings and every one else help us, lets work together on reaching the bottom of this hopefully soon.

Thanks very much. Yeah, I've got a new motherboard in so I'm trying that out to see if it fixes the issue. I was talking on the /r/techsupport discord server from Reddit and we were trying to figure it out. Some guys were saying my total wattage was very high (in the 850-900w) which I found hard to believe but they mentioned that I was running a 9900k which is quite power-hungry and the 3080 is also quite power-hungry. So I not sure if the same issue is happening with your rig where the 3090 is just really power-hungry too and causing the same issue. I'm trying out this new motherboard anyway and so far so good but it's still early days.

 

[SsXxX]

dont thinks its a an under-powered PSU issue if you ask me, 850watts should be plenty to drive 9900k+3080, yes 9900k is power hungry but thats only when overclocked (even then 850watts should suffice), its very tame and efficient in its stock form, as for me its 100% not PSU as im rocking a corsair AX1600i so ....

keep us updated and let us know how things go after the new MB, wishing you the best of luck my friend, i know how annoying these things can be!

 

[Rykane]

I've got an update regarding the issue. I've tried my brother 8700k in my PC and I've not had a random restart since that. It's been about almost a week now. I gave him my 9900k to try out to see if it could be the CPU and yesterday he was playing a game and his computer randomly shut down. So it seems that my issue was specifically the CPU which was the last thing I was thinking it was. It's sucks but I'm going to talk to amazon and try to get a refund. I've decided to buy the AMD 5000 series and I've got a new motherboard for it too.

I'm not sure if this is going to be helpful to anyone else who has the issue but I highly recommend if you have a spare CPU or someone you know has a CPU you could try for a day or two then you should try it. It can help narrow things down if you don't find the solution from that anyway.

Thanks, everyone for the help I appreciate it. I might leave this thread open as some other people are having the same issues so instead of them making new threads I'll just keep it open if that's allowed.

 

[Darthy]

I've got an update regarding the issue. I've tried my brother 8700k in my PC and I've not had a random restart since that. It's been about almost a week now. I gave him my 9900k to try out to see if it could be the CPU and yesterday he was playing a game and his computer randomly shut down. So it seems that my issue was specifically the CPU which was the last thing I was thinking it was. It's sucks but I'm going to talk to amazon and try to get a refund. I've decided to buy the AMD 5000 series and I'm going to get a new motherboard for it too.

I'm not sure if this is going to be helpful to anyone else who has the issue but I highly recommend if you have a spare CPU or someone you know has a CPU you could try for a day or two then you should try it. It can help narrow things down if you don't find the solution from that anyway.

Thanks, everyone for the help I appreciate it. I might leave this thread open as some other people are having the same issues so instead of them making new threads I'll just keep it open if that's allowed.

Hi, I've been watching this thread with interest.

Your original setup is almost identical to mine and I've got the exact same issue. Just wondering but from a previous post it said you were going to try a new motherboard, did you experience the crashing with the new motherboard and was it also an Asus one?

Thanks

 

[Rykane]

Hi, I've been watching this thread with interest.

Your original setup is almost identical to mine and I've got the exact same issue. Just wondering but from a previous post it said you were going to try a new motherboard, did you experience the crashing with the new motherboard and was it also an Asus one?

Thanks

I didn't try a new motherboard but I do have an AMD 5800x and an ASUS TUF Gaming x570 now for the new CPU and I've had no issues so far. Also my brother had the exact same motherboard as me that I used with my 9900k. Now it could just be a coincidence and it could be something else but it's two completely separate motherboards. However, they are the same model. He also has a different power supply than me, It's a Corsair 860w, I'm not exactly sure of the exact model though. It could still be power related but the only component we swapped out was the CPU and he had the same random restart as myself.

 

[Spoilsbury]

Upgraded from a beQuiet Straight Power 1200w to a Dark Power 1000w which has beefier 12v rails and haven't had a crash since. It seems it may not be the overall wattage that was the issue.

 

[domchu]

Registered just to post on here, I'm experiencing the same problem as well and it's doing my head in.

I've lost count of how many times I've seen 'Kernal 41 Task 63', and I've noticed that it only occurs when the system is under light load - my system can handle heavy loads without a problem but it's still a great concern.

I have a Seasonic TX 1000W Titanium PSU which purchased all the way back in September 2020 to replace my 650W PSU. I only just received my 3080 in December and the crashes started occurring afterward so I doubt the PSU is the issue.

I've gone as far as to reset Windows 10 TWICE. It could be a hardware issue or a software/driver issue that is yet to be solved.

I haven't been able to find a solution so I'm just going to live with it unless someone offers a solution on this thread, which I will be keeping a close interest in.

 

[RJARRRPCGP]

Better prepare to test with another CPU.

 

[Spoilsbury]

Yea more information for those looking , still having the issues even with a different 3080 card, thinking it may be a cpu overheating issue seeing temps get pretty high. Replacing the cooling solution tomorrow and will report back.