PC won't recover from sleep, but mainboard powers on

[More Sly]

Hey folks,

I was debating whether this belonged in the storage or motherboard section and ultimately decided on here since it's about mainboard compatibility, so please forgive me if I've decided incorrectly.

I recently switched over to an AMD CPU and so installed an Aorus B550 Elite V2 (rev. 1) and a Ryzen 7 5800x and a clean version of Windows 11. The mobo is on it's lasted BIOS (15c) because I was behind a vulnerability update. I've been troubleshooting a strange problem where my PC won't properly wake up once in sleep mode. On prompt (peripherals or power button), the mainboard will power on, lights come on, and fans spin but peripherals won't respond at all. Monitor receives no input and neither the mouse or keyboard backlighting turns on. When I manually power off by holding the power button and turn the PC back on, it will turn on as if hybrid sleep was in effect - all my windows as I left them.

While troubleshooting I confirmed that my memory is compatible, tried toggling fast boot, hybrid sleep, and ErP based on other accounts of this issue to no luck. XMP is currently disabled as I've had instability when it was turned on.

Now I've noticed that my NVMe SSD, WD SN570, isn't on Gigabyte's M.2 compatibility list. I've had no issues with this build other than the sleep and instability when XMP is enabled. No detection issues for the SSD or anything. Could this be the source of my problems? Since I'd prefer not to wipe my other drives, I'm going to order a compatible alternative and test but thought I'd ask what the hive mind thinks.

 

[Shihab]

QVLs shouldn't be read into further than "list of things we had in stock and used for testing," imo, unless you're going for some very obscure brands for your parts.

Can't really tell whether the drive is the issue or not without isolating it in troubleshoot run, although I doubt it's the issue here. State transitions are part of the specs (NVMe/ACPI), afaik, not vendor-specific.
If XMP instability is related, you're looking at a memory/motherboard issue. Start with the usual -soft- suspects, BIOS version, drivers (especially chipset), etc. Might be helpful to check Windows' event viewer to see if it had logged anything too, driver issues usually pop up there.

 

[More Sly]

Thanks! I figured it should be taken with a grain of salt, but seemed the only thing that wasn't listed as compatible somehow. I was planning to upgrade my memory come November anyways, so maybe I'll order that to test now.

 

[Shihab]

Do the soft checks in the edit first.
I've had my share with suspend issues caused by faulty drivers. If you're lucky, yours may be the same case.

 

[More Sly]

Start with the usual -soft- suspects, BIOS version, drivers (especially chipset), etc. Might be helpful to check Windows' event viewer to see if it had logged anything too, driver issues usually pop up there.

BIOS version is the most recent, but I see reports of this issue back as far as F13 (which was the default BIOS). I have tried reinstalling drivers, including chipset and purging AMD drivers with its utility. No luck.

It looks like I'm getting "Kernal-EventTracing" and "CertificateServicesClient-CertEnroll" errors when the problem occurs.

 

[HD64G]

In my case the problem is the Intel nvme drive. There is something preventing the recovery of the system from sleep mode when this drive is connected.

 

[More Sly]

In my case the problem is the Intel nvme drive. There is something preventing the recovery of the system from sleep mode when this drive is connected.

Frustrating! Have you tested it with other motherboards? I previously had this NVMe in a B360 Gaming Pro Carbon and didn't have this issue. Thus the compatibility question.

Maybe I'll try wiping it again in case a dirty driver is lingering or something.

 

[HD64G]

Frustrating! Have you tested it with other motherboards? I previously had this NVMe in a B360 Gaming Pro Carbon and didn't have this issue. Thus the compatibility question.

Maybe I'll try wiping it again in case a dirty driver is lingering or something.

Indeed. That's happening with both my MSI B450 and B550 boards.

 

[More Sly]

Indeed. That's happening with both my MSI B450 and B550 boards.

Have you tested whether other NVMe drives have this issue in those mainboards?

 

[HD64G]

Have you tested whether other NVMe drives have this issue in those mainboards?

For sure. A Kingston one works perfectly fine.

 

[phanbuey]

Check the event viewer when it fails to come back on -- windows is probably complaining about whatever it is. It's probably a driver.

 

[maxfly]

Try installing windows on an old ssd you have lying around. If you can't replicate the issue you have your answer. If it follows the new install you have more work to do meaning chipset drivers etc are causing the problem.

 

[More Sly]

Here's Gigabyte's response to my support request. Worth a try? Worth a return?

Has anyone had this problem fixed by RMAing their board?

 

[mechtech]

I disable sleep and hybrid and hibernation under power settings.
I use stock ms driver for nvme
Sometimes erp can cause weirdness
I have even heard old PSU built to old atx spec cause cause wake issues/weirdness

I have had monitor not waking up. People say that’s a feature of display port lol