RX 580 4GB, Intermittent screen tearing when gaming and erratic/gliding mouse movement at times.

[CharlieBronson]

I don't have the most ideal setup, but it has worked alright for the two games I mostly play, Phasmophobia and Overwatch 2. Recently I started having issues with FPS drops and screen tearing when playing Overwatch 2. Below are the steps I've taken so far, nothing has worked. My mouse also sporadically moves in a weird gliding/jumping fashion, even when not playing a game. Also, strange occasional hiccups when typing.

1. Complete Win10 64-bit Reset.
2. Re-apply thermal paste to CPU/GPU (followed guides online)
3. Uninstalled Drivers for RX 580 w/ DDU and reinstall latest Adrenalin Drivers
4. Uninstall Adrenalin drivers and tried 3rd party "Amernime" drivers, still no luck.
5. Tried enabling VSYNC (issues continue)
6. Disabled "Enhanced pointer precision" in mouse settings.
7. Ensure refresh rate of monitor is set correctly (60hz TV display)
8. Set Page File to ideal settings (have tried windows auto manage page file), no difference.
9. Updated motherboard and all system files/chipsets with appropriate manufacturer software
10. Have not tried to reset to original BIOS, I did buy this card used, have had issues figuring out which BIOS would be the correct one for this card.

I haven't tried to change or update the BIOS on the card because regardless of how much I researched, certain things aren't adding up in terms of the GPU model (potentially Chinese mining card with diff bios? I did not purchase new)

I've attached images of CPU and GPU information as well as pictures of the card. I'm pretty close to just building a new rig, although if I can fix this, I'd save the money and be content with just playing my two games if they could run more stable. Appreciate any help, thank you.

 

[VuurVOS]

H5GC4H24AJR is normally clocked at 1750MHz

Can you try to flash the following bios?

MAXSUN RX 580 VBIOS

4 GB GDDR5, 1340 MHz GPU, 1750 MHz Memory

www.techpowerup.com

 

[eidairaman1]

Full system specs are required

H5GC4H24AJR is normally clocked at 1750MHz

Can you try to flash the following bios?

MAXSUN RX 580 VBIOS

4 GB GDDR5, 1340 MHz GPU, 1750 MHz Memory

www.techpowerup.com

He has a 2048sp card, and its showing a mining bios on the card of 1168/2000, it should be 1284/1750 at least

 

[CharlieBronson]

H5GC4H24AJR is normally clocked at 1750MHz

Can you try to flash the following bios?

MAXSUN RX 580 VBIOS

4 GB GDDR5, 1340 MHz GPU, 1750 MHz Memory

www.techpowerup.com

Thank you, I had a feeling it was this Bios, but didn't want to flash because I wasn't 100% sure. I will give this a shot.

Full system specs are required


He has a 2048sp card, and its showing a mining bios on the card of 1168/2000, it should be 1284/1750 at least

I appreciate it, sorry I thought the screenshots showed my full system specs. I'll add a system spec screenshot and the DxDiag system spec document.

Full system specs are required


He has a 2048sp card, and its showing a mining bios on the card of 1168/2000, it should be 1284/1750 at least

H5GC4H24AJR is normally clocked at 1750MHz

Can you try to flash the following bios?

MAXSUN RX 580 VBIOS

4 GB GDDR5, 1340 MHz GPU, 1750 MHz Memory

www.techpowerup.com

Do you think it would be alright to flash to this bios, then manually change 1340Hz to 1284 Hz after bios update?

 

[eidairaman1]

Thank you, I had a feeling it was this Bios, but didn't want to flash because I wasn't 100% sure. I will give this a shot.


I appreciate it, sorry I thought the screenshots showed my full system specs. I'll add a system spec screenshot and the DxDiag system spec document.




Do you think it would be alright to flash to this bios, then manually change 1340Hz to 1284 Hz after bios update?

That doesnt tell me what model power supply you have

 

[CharlieBronson]

That doesnt tell me what model power supply you have

Ah, it's a Corsair CX 430

https://www.corsair.com/us/en/p/psu/cp-9020046-na/cx430-80-plus-bronze-certified-power-supply-cp-9020046-na#tech-specs

Thanks for taking the time to help. I did end up flashing the GPU BIOS back to it's original BIOS, still having the same problem unfortunately.

 

[eidairaman1]

Ah, it's a Corsair CX 430

https://www.corsair.com/us/en/p/psu/cp-9020046-na/cx430-80-plus-bronze-certified-power-supply-cp-9020046-na#tech-specs

Thanks for taking the time to help. I did end up flashing the GPU BIOS back to it's original BIOS, still having the same problem unfortunately.

That cpu/mobo/ram is extremely long in the tooth and that psu is horrible, if you are going to do anything start saving up for a complete system upgrade. You can keep your case, your storage drive and just get a modern cpu, motherboard, ram and gpu. Get a 550-650 Watt Gold Power Supply that uses Seasonic or Superflower Guts.

And 4GB Cards are under spec today...

Have you thought about using a dedicated monitor vs a TV?

 

[CharlieBronson]

That cpu/mobo/ram is extremely long in the tooth and that psu is horrible, if you are going to do anything start saving up for a complete system upgrade. You can keep your case, your storage drive and just get a modern cpu, motherboard, ram and gpu. Get a 550-650 Watt Gold Power Supply that uses Seasonic or Superflower Guts.

And 4GB Cards are under spec today...

Have you thought about using a dedicated monitor vs a TV?

Yeah, I've been planning on building a new pc soon and getting a new monitor as well. Since I only game here and there, I guess I was holding out on spending the money. But this seems like the right time for an upgrade, or it probably was a good time three years ago, lol. I just noticed even when browsing Bios settings, the screen tearing is still there, along with vertical green/red lines on the display that go away once it boots into Windows. Thanks for the help, I know I'll be much happier w/ a new rig!

 

[VuurVOS]

He has a 2048sp card, and its showing a mining bios on the card of 1168/2000, it should be 1284/1750 at least

I read it worked "normally" before. I noticed the memory is running too fast. GDDR5 errors will occur and will cause bad performance since it is constantly correcting those memory errors. Power connection on the PCB is 8 pins and not the RX580 2048SP (6 pins). The part number of the gpu doesn't belong to the RX570/RX580 2048SP

For the RX 580, the real one, aka "Polaris 20 XTX," the code etched is "215-0910038."

Source: https://www.techpowerup.com/250218/...ecific-rx-580-2048sp-based-on-exact-same-chip

Do you think it would be alright to flash to this bios, then manually change 1340Hz to 1284 Hz after bios update?

You can also try to underclock the memory with MSI Afterburner/Radeon Adrenalin to 1750MHz first to see if it is more stable.
If it is more stable, flash the bios I have suggested earlier but keep in mind it is an unverified bios which is uploaded by a GPU-Z user.

 

[eidairaman1]

The RX 570 and 2048 are die cut RX580s, so 1284/1750 are the standard clock speeds, 1168 is causing lag issues on the die, so 1340 is a moddest clock boost but the games he are playing are from 2020 and 2022. The cpu is 9-11 yo for both games and is a 4 core, the gpu is 6 years newer than the platform, and is 3-5 years old already when compared to the games and wasn't the top end gpu for the time, and is ram choked. So with that the whole system is a bottleneck and needs an upgrade bad.

 

[CharlieBronson]

The RX 570 and 2048 are die cut RX580s, so 1284/1750 are the standard clock speeds, 1168 is causing lag issues on the die, so 1340 is a moddest clock boost but the games he are playing are from 2020 and 2022. The cpu is 9-11 yo for both games and is a 4 core, the gpu is 6 years newer than the platform, and is 3-5 years old already when compared to the games and wasn't the top end gpu for the time, and is ram choked. So with that the whole system is a bottleneck and needs an upgrade bad.

Most definitely, I'm glad it lasted as long as it did. I was able to get rid of the screen tearing and fps issues, so things are working better which is nice. There were several changes I made and was so irritated I honestly don't know what fixed it. I'll be building my new rig next weekend, woohoo.

Incase anyone else runs into a similar issue, here's what worked for me.

1. Uninstall & Reinstall Generic PNP Monitor Drivers
2. Restored BIOS to original version (Mining Bios was installed prior)
3. Bios Settings -

1. Disabled CPU Enhanced Halt
2. Disabled c3/c6 State Support
3. Disabled CPU EIST Function

Appreciate all the tips and help from everyone!

 

[VuurVOS]

2. Restored BIOS to original version (Mining Bios was installed prior)

Which bios did you try? The one I suggested before or a different one?

 

[CharlieBronson]

Which bios did you try? The one I suggested before or a different one?

I tried the first one you recommended, the MAXSUN RX 580 VBIOS. Then changed clock speeds to 1350/1750. After changing the bios there was a slight improvement. Then adjusting some CPU core power settings in Bios did the trick. It's running very well, no stutter, screen tearing, mouse movement is smooth, temps are good and steady FPS.

 

[eidairaman1]

I tried the first one you recommended, the MAXSUN RX 580 VBIOS. Then changed clock speeds to 1350/1750. After changing the bios there was a slight improvement. Then adjusting some CPU core power settings in Bios did the trick. It's running very well, no stutter, screen tearing, mouse movement is smooth, temps are good and steady FPS.

I would recommend changing compound/pads if not done already.