Gigabyte has fallen...

[LabRat 891]

I've bought import Radeon 9600s, have had a cap fall off a BFGtech 7950GT, and I was right in the bang-center w/ my XFX 4890 when XFX turned to crap.

Never, ever, in all my years of buying Video Cards has this ever happened...
My Brand New In Box GIGABYTE RX 7900 GRE, came w/ a screw completely fallen out, and several loose screws!



"GIGABYTE QUALIFIED" indeed.



More than just whining, moaning and groaning I have a few questions (atop/alongside the poll):
-Would you trust that card? (I haven't slotted it in yet)
-What would you do/request "to be made right"? (from either Newegg or GIGABYTE)
-Does TPU have a GIGABYTE representative, that can be made aware of this production and quality control issue?

OP Edit:
Returned - Advanced Refunded - Reordered - Resolved

Update 1:

Gigabyte has fallen...

Amazon sent me a 7970 replacing a 7950 that died when Sapphire wouldn't help me and blamed my power supply which was a XFX seasonic based 850w unit. Ironically the 7970 worked just fine with the same psu. Looks similar to mine locked at 340w which is the sweet spot for my card pwr/performance...

www.techpowerup.com

Update 2

Gigabyte has fallen...

Amazon sent me a 7970 replacing a 7950 that died when Sapphire wouldn't help me and blamed my power supply which was a XFX seasonic based 850w unit. Ironically the 7970 worked just fine with the same psu. Looks similar to mine locked at 340w which is the sweet spot for my card pwr/performance...

www.techpowerup.com

Lesson: Learned
Dont' buy from companies recently exhibiting signs of mis-management and/or QC problems.
Especially, when you've already had bad experiences w/ said company, in years-decades gone by.

​

 

[Kapone33]

Since the screws are already loose they might try to blame you for it. It does not hurt to call though. One of the things with Gigabyte cards is not enough TP on the GPU. I would tighten the screws and see if it works. You will know you have an issue if the temps run up. Gigabyte has an auto process to build their cards. maybe yours got checked for TP spread and was not screwed back properly.

 

[LabRat 891]

Since the screws are already loose they might try to blame you for it. It does not hurt to call though. One of the things with Gigabyte cards is not enough TP on the GPU. I would tighten the screws and see if it works. You will know you have an issue if the temps run up. Gigabyte has an auto process to build their cards. maybe yours got checked for TP spread and was not screwed back properly.

I didn't want GB, I wanted the ASR Steel Legend. However, it was more money, w/ much less features.
(Dual BIOS was a big selling point for me, Nitro+ matched OoB OC was the other.)

I've had a bad RMA experience w/ GB before but, it was so long ago and w/ GB's bad press the last couple years, I'd (poorly) figured GB would 'pull a Newegg' and get their s**t together.

Asus' model was OOS and insanely expensive. ASR doesn't have a dual-bios card. Sapphire was more expensive and OOS too.

 

[Dragam1337]

I've bought import Radeon 9600s, have had a cap fall off a BFGtech 7950GT, and I was right in the bang-center w/ my XFX 4890 when XFX turned to crap.

Never, ever, in all my years of buying Video Cards has this ever happened...
My Brand New In Box GIGABYTE RX 7900 GRE, came w/ a screw completely fallen out, and several loose screws!

View attachment 338069

"GIGABYTE QUALIFIED" indeed.
View attachment 338070


More than just whining, moaning and groaning I have a few questions (atop/alongside the poll):
-Would you trust that card? (I haven't slotted it in yet)
-What would you do/request "to be made right"? (from either Newegg or GIGABYTE)
-Does TPU have a GIGABYTE representative, that can be made aware of this production and quality control issue?

I see your experience with gigabyte was just as good as with the two gigabyte 4090s i bought.

Despite the card i kept reaching 100c out of the box (the one i didn't keep had squeeky fans), i just dealt with it - repasted, and made sure everything was properly put together. Way less of a bother than having to deal with gigabyte. And glad i did, cause now the card is actually very decent.

But regarding your card - If you can afford it, then order a different card, and return that one once you got the new card.

 

[68Olds]

If you just got the card from newegg they should honor any issues with it, unless you bought it from one of their shady 'partners'. I would start with contacting newegg asap.

 

[LabRat 891]

If you just got the card from newegg they should honor any issues with it, unless you bought it from one of their shady 'partners'. I would start with contacting newegg asap.

1st party Newegg. Just initiated contact with them.

Might try to exchange for the +$50 Nitro+, just for the 'warm and fuzzy' feels of (what is effectively) AMD's OEM/ODM AIB partner.

 

[Ruru]

Never had any problems with Gigabyte myself and still not going to stop buying their products. Though their quality has fallen, that's for sure, like those cracking PCBs, exploding PSUs etc.

 

[Macro Device]

Dual BIOS was a big selling point for me

I've never had a dual BIOS device that had this feature working as intended. Once you brick the main BIOS the device won't boot despite having a completely fine working secondary BIOS. Why dual if I needda flash it regardless?

Other than that, I'd file a case against them. Loose screws in a 6 hundred dollar device? They gotta be kidding us one very big time.

 

[oxrufiioxo]

I think part of AMDs perception of their gpus being shite or of lesser quality than Nvidia is due to the lack of qc board partners spend on thier cards to this day my only 2 gpus that have died were amd gpus powercolor/sapphire, Asus even f'ed the mounting on the 5000 series Tuf which really wasn't that long ago.

I would at a min get a replacement. Possibly go with a different brand but I wouldn't expect a anything worlds better from the other makers.

I see your experience with gigabyte was just as good as with the two gigabyte 4090s i bought.

Despite the card i kept reaching 100c out of the box, i just dealt with it - repasted, and made sure everything was properly put together. Way less of a bother than having to deal with gigabyte. And glad i did, cause now the card is actually very decent.

But regarding your card - If you can afford it, then order a different card, and return that one once you got the new card.

That's unfortunate the two I've worked with mine and a buddies don't break 80c even at max power limits and have good deltas with the hotspot and memory. 20-22c ambient and default fan profile though.

My fans don't even come on half the time though due to gaming at 4k120/1440p175 UW though.

 

[LabRat 891]

Never had any problems with Gigabyte myself and still not going to stop buying their products. Though their quality has fallen, that's for sure, like those cracking PCBs, exploding PSUs etc.

This purchase, was literally me 'giving them another chance' as just about every other 'industry player' kinda clenches their arse and knee-jerks back in line, when media attention reaches such a level.
Newegg mostly got their act together after the media attention, I was foolishly hoping GB had as well.

 

[Ruru]

I've never had a dual BIOS device that had this feature working as intended. Once you brick the main BIOS the device won't boot despite having a completely fine working secondary BIOS. Why dual if I needda flash it regardless?

Other than that, I'd file a case against them. Loose screws in a 6 hundred dollar device? They gotta be kidding us one very big time.

Aren't those these days mostly for basically two copies of the same VBIOS but with different fan profiles?

 

[LabRat 891]

I've never had a dual BIOS device that had this feature working as intended. Once you brick the main BIOS the device won't boot despite having a completely fine working secondary BIOS. Why dual if I needda flash it regardless?

Other than that, I'd file a case against them. Loose screws in a 6 hundred dollar device? They gotta be kidding us one very big time.

My Vega 64 worked exactly as intended. -those experiences is what 'sold me' on the feature.

 

[Ruru]

This purchase, was literally me 'giving them another chance' as just about every other 'industry player' kinda clenches their arse and knee-jerks back in line, when media attention reaches such a level.
Newegg mostly got their act together after the media attention, I was foolishly hoping GB had as well.

That sucks. My last Gbyte card was a 1080 Ti which I bought used, worked like a charm and sold it to my friend, haven't heard any complains from him either.

 

[Dragam1337]

I think part of AMDs perception of their gpus being shite or of lesser quality than Nvidia is due to the lack of qc board partners spend on thier cards to this day my only 2 gpus that have died were amd gpus powercolor/sapphire, Asus even f'ed the mounting on the 5000 series Tuf which really wasn't that long ago.

I would at a min get a replacement. Possibly go with a different brand but I wouldn't expect a anything worlds better from the other makers.



That's unfortunate the two I've worked with mine and a buddies don't break 80c even at max power limits and have good deltas with the hotspot and memory. 20-22c ambient and default fan profile though.

My fans don't even come on half the time though due to gaming at 4k120/1440p175 UW though.

Mine had a hotspot delta of 23c, which was hardly surprising, considering that a large part of the chip didn't have any TIM.

Without oc

Spoiler

With oc (but stock 1.050 voltage)

Spoiler

And notice that fans were screaming while getting those temps.

After repaste the hotspot delta is down to 10c, and i can run the gpu at 2700 mhz @ 925 mv with fans at 800 rpm and remain in the 60's celcius. Nice and quiet, just as i like it

 

[Macro Device]

I also have never had any issues with Giga GPUs but my experience is by no mean extensive. I mostly bought Sapphire and ASUS GPUs, with no Gigabyte GPU newer than an R9 290. My current GPU is my first XFX experience (flawless as well).

 

[mkppo]

Ahhhh Gigabyte support. I sent them a Aorus Xtreme 3090 WC (The one with a preinstalled waterblock) just to change the sticker. A darn sticker on the card which has the serial. Paid shipping to them, and thought they were pretty nice to grant me that RMA. When I received the card, the whole waterblock was full of scratches. It was such a head scratcher, the card looked like someone took sanding paper and rubbed it in random places.

Contacted Gigabyte, and they kept asking random questions and skirting around the actual issue. At one point I just gave up mostly because its not that noticeable in operation. Still use that card to this day in another rig.

Suffice to say, I'm not buying their GPU's in the near future.

 

[ThrashZone]

Hi,
Yeah get a different brand.
I always liked dual bios and vbios but giga no sell hehe

I'd rather pay a asus tax

 

[LabRat 891]

Update:
Newegg convinced me into a flat return. I am not happy w/ them either, now...
Got disconnected after the return was issued, and the 'bot' flat out ignores your questions.

 

[oxrufiioxo]

Mine had a hotspot delta of 23c, which was hardly surprising, considering that a large part of the chip didn't have any TIM.

Without oc

Spoiler

With oc (but stock 1.050 voltage)

Spoiler

And notice that fans were screaming while getting those temps.

After repaste the hotspot delta is down to 10c, and i can run the gpu at 2700 mhz @ 925 mv with fans at 800 rpm and remain in the 60's celcius. Nice and quiet, just as i like it

How is yours mounted? I've never really thought much about it but both the cards I've had hands on with were vertical mounted in an 011 XL with 3x fans blowing right into it from the bottom. I could see with it being so large horizontal/standard mounting being an issue and wouldn't put it past gigabyte to F that up although wiz testing of it was pretty decent but also likely vertical on a test bench.

 

[ThrashZone]

Clearly you need to shop at amazon.

 

[oxrufiioxo]

Update:
Newegg convinced me into a flat return. I am not happy w/ them either, now...
Got disconnected after the return was issued, and the 'bot' flat out ignores your questions.

Newegg has gotten better but still sucks... I pretty much go amazon even when they are more expensive for online purchases but prefer Microcenter/Bestbuy as much as possible.

 

[ThrashZone]

Hi,
Yeah you can't even post a clean hyperlink to newegg products without them adding some spam sludge to it.

 

[LabRat 891]

Clearly you need to shop at amazon.

I even brought that up.

Back in the HD 7970's day, Amazon had advanced RMA'd me on 1 of a crossfired 7970 set. (for a day, I got to try out *unstable* tri-fire. lol)

 

[Dragam1337]

How is yours mounted? I've never really thought much about it but both the cards I've had hands on with were vertical mounted in an 011 XL with 3x fans blowing right into it from the bottom. I could see with it being so large horizontal/standard mounting being an issue and wouldn't put it last gigabyte to F that up although wiz testing of it was pretty decent but also likely vertical on a test bench.

It is mounted the regular old way in a cosmos 2 case. But mounting deffo wasn't the issue, otherwise a plain repaste wouldn't have fixed it. And as said, it's running sweet now.

Spoiler

 

[oxrufiioxo]

I even brought that up.

Back in the HD 7970's day, Amazon had advanced RMA'd me on 1 of a crossfired 7970 set. (for a day, I got to try out *unstable* tri-fire. lol)

Amazon sent me a 7970 replacing a 7950 that died when Sapphire wouldn't help me and blamed my power supply which was a XFX seasonic based 850w unit. Ironically the 7970 worked just fine with the same psu.

It is mounted the regular old way in a cosmos 2 case. But mounting deffo wasn't the issue, otherwise a plain repaste wouldn't have fixed it. And as said, it's running sweet now.

Spoiler

Looks similar to mine locked at 340w which is the sweet spot for my card pwr/performance so pretty darn good.