My PC reboots after opening the browser

[JonathanX]

My PC is AMD Phenom II X4 945 with 8 GB RAM, Sapphire HD 7790, a Western Digital 500 GB SATA 3 HDD and a Kingston 240 GB SSD. I am still on Windows XP Professional x64 Service Pack 2 and thus I use the 360 Chrome Browser 13.0.2310.0, Chromium version 86 for navigating the internet. Naturally, I installed the Windows on the SSD. Everything worked out perfectly like this until I recently bought a new DVD writer ASUS DRW-24D5MT because my previous one was not reading the discs anymore. That previous one was an LG on IDE and this new one is on SATA. After installing it, about 1 times out of 5, when I double-click the 360 Chrome Browser my PC freezes for about 1 second, then it shows me a blue screen saying all sorts of stuff, like "a newly installed hardware of software might have caused this" and I have to reset/restart my PC, otherwise it doesn't answer any commands. I am not 100% sure if the newly-installed ASUS DVD has caused this, it would have been quite abnormal for this to b ethe explanation, but I see no other explanation because I NEVER had this problem before! And I bought the Kingston SSD approx 1 year ago, and so far it worked perfectly.

Another weird issue which also occured lately was the fact that yesterday I noticed all my programs running slower than usual, for example it took about 3 or 4 seconds for Total Commander to start after double-clicking it, normally it responds immediately, in less than a second, and after opening the Task Manager (Alt+Ctrl+Del) I saw that only 3 cores were present instead of 4! My AMD is Quad Core, it ALWAYS showed all the 4 cores. So I opened CPU-Z and it also showed me only 3 cores and 3 threads. I got worried, went into the BIOS, messed around with the CPU settings, and now everything seems OK, I mean both the task Manager and CPU-Z show me all 4 cores, same says AIDA64, and the speed of my PC responding to my commands is back to normal.

What is wrong with the browser? What causes it to show me that blue screen? I have been using this browser for more than a year (if I remember correctly) and it NEVER did anything like this! Neither before, nor after buying the SSD. This problem started happening only after removing the old and malfunctioning LG DVD writer (which was on IDE) and replacing it with this new ASUS DVD on SATA. Is that the problem? If yes, what can be done? If not, then what can I do?

 

[DaemonForce]

I am still on Windows XP Professional x64 Service Pack 2

This was my first question upon seeing the title

and thus I use the 360 Chrome Browser 13.0.2310.0, Chromium version 86 for navigating the internet.

Do you run any .NET packages whatsoever?
Any combination of this software with Symantec or similar AV?

ASUS DRW-24D5MT

A sata DVD writer could have driver or address issues on XP, especially a build that old. In that quad core era I defaulted between Server 2003 and 2008 just trying to get software to agree with the OS. You might want to do something similar.

 

[ShrimpBrime]

It sounds like the new DVD reader could be the culprit, because the issue happened after you installed it.

Hopefully you created a restore point. Unplug the new DVD reader and restore windows to a state before the installation to confirm if the DVD drive actually caused the issue.

I've seen old DVD readers and writers do strange things to a pc. So worth the investigation.

 

[eidairaman1]

It sounds like the new DVD reader could be the culprit, because the issue happened after you installed it.

Hopefully you created a restore point. Unplug the new DVD reader and restore windows to a state before the installation to confirm if the DVD drive actually caused the issue.

I've seen old DVD readers and writers do strange things to a pc. So worth the investigation.

I had a sony CDRW on my AXP build cause a Slow bootup, it took me time to figure out what was causing it via removing ide cables etc.

Probably a defective sata drive or cable, possible psu at worst case.

 

[ShrimpBrime]

I had a sony CDRW on my AXP build cause a Slow bootup, it took me time to figure out what was causing it via removing ide cables etc.

Probably a defective sata drive or cable, possible psu at worst case.

Yep. I've seen that before. Blue screens, no posts, hang in bios.... like wtf is going on man!

Had my challenges with ribbon cables and sata cables too.

 

[JonathanX]

I'll try to reply in order, without quoting.

1) I don't know what .NET packages are. Are you referring to NET Framework?

2) I don't know what "Symantec or similar AV" are. If you're talking about an antivirus, I am using ESET NOD32 version 7.

3) Device Manager shows me there are absolutely no conflicts with this DVD writer. It says "This device is working properly." But I have to say that when I burned some DVDs with Nero 7, it did not have the 4x speed, the lowest speed was only 8x, I don't know why.

4) I did not create a System Restore point, although I didn't turn off System Restore either. And I never did that before, I don't know exactly what it means and what it implies. Do I really need to do it? I reinstalled XP about 9 days ago, hoping it would solve the problem, but it didn't.

5) My SATA cables look fine, they don't seem damaged, they were brand new last year, I think I bought them together with the SSD. So they shouldn't be damaged. But if this is the case, how bad/serious is it?

Have a look here, guys, please. I took a photo with my phone of what the blue screen says and copied it (almost) identically in a text document, so I paste it here:



to your computer.

disk.sys

PAGE_DEFAULT_IN_NONPAGED_AREA

If this is the first time you've seen this Stop error screen, restart your computer. If this screen appears again, follow these steps:

Check to make sure any new hardware or software is properly installed. If this is a new installation, ask your hardware or software manufacturer for any windows updates you might need.

If problems continue, disable or remove any newly installed hardware or software. Disable BIOS memory options such as caching or shadowing. If you need to use Safe Mode to remove or disable components, restart your computer, press F8 to select Advanced Startup options, and the select Safe Mode.

Technical information:

*** STOP: 0x000000000050 (lots of numbers here, cannot copy them all)

*** disk.sys - Address (lots of numbers and letters) base at (lots of numbers and letters again)


Beginning dump of physical memory

Physical memory dump complete.
Contact your system administrator or technical support group for futher assistance.



And after I reset/restart my PC because of the blue screen, on desktop it always says "The system has recovered from a serious error."

 

[eidairaman1]

Well remove the drive and see if the problem stops. Also you might consider Firefox instead of chromium.

 

[JonathanX]

Since I also use MyPal browser and it NEVER caused me any problems like this one, I am thinking it could be the 360 Chrome Browser's fault. Why else would MyPal work perfectly? So I googled "PAGE_DEFAULT_IN_NONPAGED_AREA" and results said there could be a problem with the memory allocation. I quote, it said: "A BSOD error like this usually appears when hardware or software incorrectly accesses memory that is normally reserved for the operating system."

So have a look at how I manage the page file on my SSD, isn't it enough memory there for the page file?

Total paging file size for all drives = 8189 MB.

 

[eidairaman1]

8192 is fine, chrome is like internet explorer now...

 

[JonathanX]

I pulled the SATA cable from the DVD (I left the other one in though) and now it stopped causing problems. Of course, I didn't have time to restart the browser too many times, maybe 20 times only until now, but yes, it stopped. So what now? I'm gonna stay like this with the cable unplugged from the DVD and plug it only when I need to use the DVD?

 

[MxPhenom 216]

I pulled the SATA cable from the DVD (I left the other one in though) and now it stopped causing problems. Of course, I didn't have time to restart the browser too many times, maybe 20 times only until now, but yes, it stopped. So what now? I'm gonna stay like this with the cable unplugged from the DVD and plug it only when I need to use the DVD?

Or just dont use an internal DVD drive. Return it and just use an external over USB

Or figure why the drive would be causing the problems and fix that so you can keep using it

Or just get a new computer that isnt a damn dinosaur -> Very least put Windows 7 on that thing or something if you can find an ISO

 

[JonathanX]

Or just dont use an external DVD drive. Return it and just use an external over USB

Or figure why the drive would be causing the problems and fix that so you can keep using it

Or just get a new computer that isnt a damn dinosaur -> Very least put Windows 7 on that thing or something if you can find an ISO

It's not external, I never said that. It's a normal one, an internal one, look:

How can I figure that? That's exactly why I came here and started this thread: because I cannot figure it out on my own and I need help with this problem.

 

[MxPhenom 216]

It's not external, I never said that. It's a normal one, an internal one, look:
View attachment 385220


How can I figure that? That's exactly why I came here and started this thread: because I cannot figure it out on my own and I need help with this problem.

I know. thats what i meant to say. Check edited.

What has stopped you over the last, 2 decades (assuming youve had the system that long or longer) from dumping that system for something more current? You could get 5 year old used system (laptop or desktop) for next to nothing to replace that thing.

 

[_roman_]

I pulled the SATA cable from the DVD

Is the hardware in working order? Mainboard? 100%.

As you mentioned you have sata SSD. swap the ports from your 2.5" sata ssd with your optical drive. Use new quality cables.

 

[eidairaman1]

Since I also use MyPal browser and it NEVER caused me any problems like this one, I am thinking it could be the 360 Chrome Browser's fault. Why else would MyPal work perfectly? So I googled "PAGE_DEFAULT_IN_NONPAGED_AREA" and results said there could be a problem with the memory allocation. I quote, it said: "A BSOD error like this usually appears when hardware or software incorrectly accesses memory that is normally reserved for the operating system."

So have a look at how I manage the page file on my SSD, isn't it enough memory there for the page file?

Total paging file size for all drives = 8189 MB.

Fresh cable, if that doesnt resolve the issue get a different dvd drive

 

[DaemonForce]

1) I don't know what .NET packages are. Are you referring to NET Framework?

It's been about 20 years but I remember something goes very wrong when certain software packages are installed out of order.
The .NET Framework was one of these troublesome components that were part of the mission critical order, if you had it.
Otherwise it's the usual trauma: Sata driver sucks, Sata compatibility mode in BIOS (PCI/AHCI) doesn't agree with something, etc.
You might need to mess with that or use a different sata cable. It's hard to believe but some cables are just straight up garbage.
My eMachines nForce sata controller caps speeds at 3gb but so do the cables. Figured that one out by trying them in the rack.

2) I don't know what "Symantec or similar AV" are. If you're talking about an antivirus, I am using ESET NOD32 version 7.

That could contribute to the problem.

3) Device Manager shows me there are absolutely no conflicts with this DVD writer. It says "This device is working properly."

You're not going to find this kind of issue from the device manager.
It is an issue between the Windows kernel, a piece of management software like the driver and the sata bus itself.
You could get lucky with a better driver or using a compatible driver if you have something similar to my nForce situation.

Or just get a new computer that isnt a damn dinosaur -> Very least put Windows 7 on that thing or something if you can find an ISO

Wrong answer. That system is like the iteration of my rack that ran a Phenom II X4 955 which still needs a home.
Just because it's 2009-2010 era chip doesn't doom it. If it were more like the Athlon 2650e next to me, he might have a problem.

 

[MxPhenom 216]

It's been about 20 years but I remember something goes very wrong when certain software packages are installed out of order.
The .NET Framework was one of these troublesome components that were part of the mission critical order, if you had it.
Otherwise it's the usual trauma: Sata driver sucks, Sata compatibility mode in BIOS (PCI/AHCI) doesn't agree with something, etc.
You might need to mess with that or use a different sata cable. It's hard to believe but some cables are just straight up garbage.
My eMachines nForce sata controller caps speeds at 3gb but so do the cables. Figured that one out by trying them in the rack.

That could contribute to the problem.

You're not going to find this kind of issue from the device manager.
It is an issue between the Windows kernel, a piece of management software like the driver and the sata bus itself.
You could get lucky with a better driver or using a compatible driver if you have something similar to my nForce situation.

Wrong answer. That system is like the iteration of my rack that ran a Phenom II X4 955 which still needs a home.
Just because it's 2009-2010 era chip doesn't doom it. If it were more like the Athlon 2650e next to me, he might have a problem.

WrOnG aNsWeR

 

[JonathanX]

I removed the SATA cable from the DVD, although I left the power cable still in, and now I don't have any problems like blue screen, reboot, etc. This means it wasn't a problem with the NOD32 antivirus, but some form of incompatibility between the DVD and the 360 Browser. But why such an incompatibility occurs, I have no idea.

It could be possible that Sata compatibility mode in BIOS (PCI/AHCI) doesn't agree with something, but I already tried switching from IDE to AHCI in BIOS and the result was that the desktop refused to appear, it just rebooted constantly. So I had to switch it back to IDE, or else I couldn't post this right now.

Maybe that particular SATA cable is indeed garbage, who knows? Considering they are very cheap, it's possible I stumbled upon a faulty one.

Or maybe it's indeed an issue between the Windows kernel, a piece of management software like the driver and the SATA bus itself. But if that's the case, then how can I fix it?

 

[DirtyDingusMcgee]

Dude...it is a bad drive or bad cable. You are over-thinking it.

 

[MxPhenom 216]

And usually older OS do not like when you change SATA modes. It'll cause problems every time. You'd probably have to reinstall Windows on AHCI mode to not have problems

And id imagine XP may not even support AHCI

 

[DaemonForce]

Dude...it is a bad drive or bad cable. You are over-thinking it.

That entire XP-7 era had good hardware plagued with bad drivers and software.
Removing one cable and everything is stable again is an omen, not a fix.
XP x64 was never on the upper echelon of priority support lists either, so mostly WoW filtered.
Outside of cables, he will be lucky to find anything that makes the drive usable without changing OS or destabilizing the computer again.

You'd probably have to reinstall Windows on AHCI mode to not have problems

A fix that comes with another problem. Can be tested on WinPE.

 

[eidairaman1]

I removed the SATA cable from the DVD, although I left the power cable still in, and now I don't have any problems like blue screen, reboot, etc. This means it wasn't a problem with the NOD32 antivirus, but some form of incompatibility between the DVD and the 360 Browser. But why such an incompatibility occurs, I have no idea.

It could be possible that Sata compatibility mode in BIOS (PCI/AHCI) doesn't agree with something, but I already tried switching from IDE to AHCI in BIOS and the result was that the desktop refused to appear, it just rebooted constantly. So I had to switch it back to IDE, or else I couldn't post this right now.

Maybe that particular SATA cable is indeed garbage, who knows? Considering they are very cheap, it's possible I stumbled upon a faulty one.

Or maybe it's indeed an issue between the Windows kernel, a piece of management software like the driver and the SATA bus itself. But if that's the case, then how can I fix it?

Ok so when are you going to swap the cable?

Do something to move forward and stop hamhawing. If it doesn't fix the issue the dvd drive is defective.

/Thread