[TH] MSI China is so confident in its power supplies, its warranties now cover all your PC's components

[Space Lynx]

MSI China is so confident in its power supplies, its warranties now cover all your PC's components

80+ Gold and above PSUs receive wild warranty in mainland China

www.tomshardware.com

If an MSI 80+ Gold, Platinum, or Titanium power supply fails in mainland China and harms other PC components, MSI will now cover up to 100% of the replacement price of matching hardware.

Interesting, I praise the policy, I despise the regional attitude. I will keep buying Corsair PSU's.

 

[ir_cow]

This won't go well. Tired of your GPU? Have a meltdown and get a new one

 

[Event Horizon]

If a malfunctioning MSI power supply results in damage to itself or other components in a client PC, MSI will provide a complete third-party inspection. On the receipt of all proof of purchase for each damaged component and the sign-off of the third-party inspection team, MSI will offer compensation to customers.

Pretty easy to say "we conducted our inspection and found that the damage was no fault of the PSU".

 

[_roman_]

I will keep buying Corsair PSU's.

My sample of two Corsair PSU purchased in a few weeks in the same year had one faulty Corsair RM750 PSU after 18 months. Both were bought with my own money and tax.
Enermax had loose ATX24 - or 20 pin - whatever connector and loose 8 pin cpu connector. I asked for replacement, now the enermax psu is fine

The Corsair Flash tool which i tried ~2 years ago shcwed me nearly no support for a CORSAIR MP 600 pro - M2 2280mm NVME pcie 4.0. Well my first and last Corsair products as they lack quality and lack quality in firmware updates and proper firmware tools. In my limited sample size

Fractal Design Ion 550 something was destroyed in less than 20 Minutes with a custom build computer years ago.

-- I like what MSI does for the power supply unit. I expect the same from mainboard makers, especially ASUS who destroy graphic card PCBs. I expect teh same from ASROCK mainboards which fry or semi damage the processor.

-- I'm not fond of the current value of the to be replaced item. Some hardware can not be purchased anymore. Bad execution from MSI.

 

[mclaren85]

That's why I love MSI.
But I really wish that they worked with seasonic rather than channel well.

 

[Space Lynx]

Pretty easy to say "we conducted our inspection and found that the damage was no fault of the PSU".

true, warranties are largely meaningless, it matters more which company you are dealing with, like Noctua helped one time with an issue and I was not even in warranty anymore.

another example is XFX, who treated me very well and was way quicker than any other RMA I have ever dealt with before. but I also have horror stories, for example, my MSI AM4 motherboard took forever, and even when I did get it back it had from their RMA it had a red something in one of the cpu pin sockets i couldn't get out, heh

 

[Bill_Bright]

I see this as pure marketing hype. A clever marketing campaign, but one of hype, nevertheless.

Why?

Pretty easy to say "we conducted our inspection and found that the damage was no fault of the PSU".

And the truth is, the above most likely is true!

Component failure most likely is NOT the fault of the PSU. That is one HUGE advantage for using low voltage DC to power today's modern electronics.

Over the decades I've been in this business, I have had plenty of PSUs fail - some catastrophically, as in smoke and flames. But it almost always is the input (high-voltage AC) side of the PSU that fails. Note even generic, budget PSUs have basic protection circuits to kill output when a fault on the input side is detected just to prevent damage to connected devices.

Note these protection circuits are required virtually in every country in the world by UL, CE and other safety regulatory agencies around the world. If not certified, they cannot be sold in these countries.

Yes, I have seen connected devices die along with a PSU, but these events typically are the result of an extreme input anomaly (nearby lightning strike, for example). And frankly, in those events, the PSU typically fails, kills output and actually protects the connected equipment - most of the time.

Of course there are [probably] exceptions, but I personally have never seen a case where it was obvious (or that I could prove) damage to connected equipment was caused by the PSU, and only the PSU.

If you buy a MIS, Corsare, Seesonic, EVAG, or Colormaster power supply from some guy in a dark ally, then you may risk damage to your connected components if (or should I say, "when") the PSU fails. But if you stick with known (properly spelled) brand names, and you buy them from reputable vendors, I say, don't worry about the connected devices being damaged by the PSU.

And of course, you already have your computer protected by a "good" UPS with AVR anyway, right? RIGHT?

 

[Deleted member 234478]

companies today pulling anything out of their asez all the time. all marketing nonsense. I dont believe this for a millisecond and it wouldnt persuade me to buy. their psu are not cheap and if it comes time to buy vs veteran companies like seasonic or corsair, ill be like "msi who?"

>If an MSI 80+ Gold, Platinum, or Titanium power supply fails in mainland China

haha lmao. what a irrelevant flex

 

[Bill_Bright]

if it comes time to buy vs veteran companies like seasonic or corsair, ill be like "msi who?"

Ummm, MSI (Micro-Star International) was founded in 1986, long before many companies, including Corsair. So it is just as much a "veteran", as the other big names in the computer component industry. And just as importantly, MSI is reputable company too, known for producing quality and reliable products.

When it comes time for me to buy a new PSU, MSI will definitely be among my list of possible contenders when doing my research.

If I were to avoid a company due to its marketing weenies and their marketing hype, there probably is not a single company or product I would ever buy.

 

[Frick]

I see this as pure marketing hype. A clever marketing campaign, but one of hype, nevertheless.

Why?

And the truth is, the above most likely is true!

Component failure most likely is NOT the fault of the PSU. That is one HUGE advantage for using low voltage DC to power today's modern electronics.

Over the decades I've been in this business, I have had plenty of PSUs fail - some catastrophically, as in smoke and flames. But it almost always is the input (high-voltage AC) side of the PSU that fails. Note even generic, budget PSUs have basic protection circuits to kill output when a fault on the input side is detected just to prevent damage to connected devices.

Note these protection circuits are required virtually in every country in the world by UL, CE and other safety regulatory agencies around the world. If not certified, they cannot be sold in these countries.

Yes, I have seen connected devices die along with a PSU, but these events typically are the result of an extreme input anomaly (nearby lightning strike, for example). And frankly, in those events, the PSU typically fails, kills output and actually protects the connected equipment - most of the time.

Of course there are [probably] exceptions, but I personally have never seen a case where it was obvious (or that I could prove) damage to connected equipment was caused by the PSU, and only the PSU.

If you buy a MIS, Corsare, Seesonic, EVAG, or Colormaster power supply from some guy in a dark ally, then you may risk damage to your connected components if (or should I say, "when") the PSU fails. But if you stick with known (properly spelled) brand names, and you buy them from reputable vendors, I say, don't worry about the connected devices being damaged by the PSU.

And of course, you already have your computer protected by a "good" UPS with AVR anyway, right? RIGHT?

FWIW I knew a guy whose harddrives died (catastrophically so) due to PSU malfunction, and the PSU manufacturer replaced the drives. This was quite a while ago though, and I do not remember the brand. Also FWIW those regualtory agencies are NOT checking everything crossing the borders to say the EU, which is partly the reason why certain kinds of fires have increased when people started buying those electric scooters and electric cars.

warranties are largely meaningless, it matters more which company you are dealing with

This is probably the reason warranties are handled by the stores where I live, and not the manufacturers, and also why it's important to buy from reputable stores.

 

[phanbuey]

If anyone has ever dealt with MSI Support knows this is kind of a dead end, since they are useless. MSI makes great products, though, so I still buy them and I never have to use their support .

 

[Bill_Bright]

FWIW

And FWIW, I didn't claim it hasn't or couldn't happen. Just unlikely - especially with modern PSUs.

Also FWIW those regualtory agencies are NOT checking everything crossing the borders to say the EU

Well of course, they can't check everything. That's silly. Not sure your point there.

In fact, they probably don't check anything coming across. That is up to the various customs agencies for each country to check "samples" to make sure they are legit and not counterfeit.

The point is, these PSU makers MUST submit samples to those various regulatory agencies for testing. "IF" and only if the samples pass certification can the manufacturer then put the UL, CE, etc. logo on the packaging.

If later samples indicate some change in the design or making of the product no longer warrants the logo, significant fines, and/or banning sales in that country can ensue. Same if makers put those logos on the packaging of products that were never submitted for testing.

So it behooves those companies to be behave - and they typically do. Are there exceptions, probably. But they are not the norm. The bigger issue is counterfeits, pretending to be legit.

Of course, enforcement is inconsistent and often non-existent. So we are back to buying from legitimate retailers.

which is partly the reason why certain kinds of fires have increased when people started buying those electric scooters and electric cars.

But that's an entirely different scenario than straight electronics. Scooters, hoverboards, laptops, EV, etc. fires are due to almost, if not entirely, faulty batteries - many of which have been counterfeit.

This is probably the reason warranties are handled by the stores where I live, and not the manufacturers

Maybe but I suspect the primary reason stores handle it is because most electronics either live forever, or die within the first year of their life - when stores still support return policies. But I agree that's a good reason to buy from reputable stores - they want our return business.

If anyone has ever dealt with MSI Support knows this is kind of a dead end

Maybe so but pick a brand and there will be folks who can relate similar horror stories.

 

[Frick]

The point is, these PSU makers MUST submit samples to those various regulatory agencies for testing. "IF" and only if the samples pass certification can the manufacturer then put the UL, CE, etc. logo on the packaging.

Those tests are not done live, as it were. Meaning I can go to a huge electrnoics store right now and buy a charger and in two years I MIGHT learn that charger does not in fact qualify for those logos. Not to mention drop shipping, meaning I can right now go to web shops pretending to ship from Sweden but in reality they ship straight from the bargain bin basement of China.

But that's an entirely different scenario than straight electronics. Scooters, hoverboards, laptops, EV, etc. fires are due to almost, if not entirely, faulty batteries - many of which have been counterfeit.

Charging circuits, and in the case of EVs, outlets, is part of that.

But sure, that is why we buy from reputable brands, but honestly? I don't really look at those logos and stuff. The lower end of electronic quality available over here is a lot higher than it used to be, as long as you buy from reputable sellers. If for no other reason they'll at least make a sort of effort to keep decent stock (because of that reputation). And if something truly bad slips across those lines, well that is what insurance is for (personal electronics, for some cases, is usually covered by home insurance here).

 

[Bill_Bright]

Those tests are not done live, as it were. Meaning I can go to a huge electrnoics store right now and buy a charger and in two years I MIGHT learn that charger does not in fact qualify for those logos. Not to mention drop shipping, meaning I can right now go to web shops pretending to ship from Sweden but in reality they ship straight from the bargain bin basement of China.

This makes no sense for this discussion. Once again, I don't see your point - except to argue.

Is the certification process perfect? No. 100% foolproof? No.

Are there bad guys out there actively seeking out and exploiting holes in the system or ways to circumvent the system? Yes.

Did I ever suggest otherwise? No.

Moving on.

 

[Frick]

This makes no sense for this discussion. Once again, I don't see your point - except to argue.

Is the certification process perfect? No. 100% foolproof? No.

Are there bad guys out there actively seeking out and exploiting holes in the system or ways to circumvent the system? Yes.

Did I ever suggest otherwise? No.

Moving on.

If not certified, they cannot be sold in these countries.

is what you said. It has happened MANY TIMES that omnipresent electronics chains in Sweden/EU has sold stuff with fake logos (and I'm betting this has happened MANY TIMES in the US as well). You are a fan of accuracy and you also do not like assumptions and generalizations. I know this because you come down like a hammer on anyone you catch doing that. I'm not disagreeing, just adding ... flavour, or modulation, or whatever you want to call it.

(and to be fair I do like arguing with you)

 

[DirtyDingusMcgee]

That key marketing phrase "up to" tells you that there is a lot of fine print behind this guarantee. That is not a fault of MSI, that is a fault of advertising and marketing strategy.

Every warranty department of every company in the world is tasked with denying as many claims as possible. This, again, is not a fault of MSI, but rather a fault of the way of the world.

I have dealt with MSI on rma and warranties many times over the years (as i have with pretty much all major brands) and i wouldn't rate it as any better or worse than most. No one likes faulty gear, and no one likes returning it, but it happens.

MSI is one of my preferred brands, and they have been for a long time. I buy many of their OEM computers and monitors rather than Lenovo, Dell, or HP these days (and MSI is killing it in the OEM world). I like their power supplies just fine, but don't use many of them ( there are often better options at the price point, but not always) outside of their oem systems.

I thank god that i do not live in China, no matter how good a warranty offer might be.

If I were to avoid a company due to its marketing weenies and their marketing hype, there probably is not a single company or product I would ever buy.

So true

 

[Blue4130]

I see this as pure marketing hype. A clever marketing campaign, but one of hype, nevertheless.

All marketing is hype. That is sort of the defenition of marketing. "the activity or business of promoting and selling products or services, including market research and advertising:" i.e. hype.

 

[Bill_Bright]

All marketing is hype.

I am okay with that as long as the hype is still true. Sadly, some stretch the true beyond reality.

As I suggested in my first reply above, if you don't get fooled and buy a counterfeit PSU from a shady seller, it would be a very rare event for a failed PSU to take out attached components. And even if that happened, it likely would be difficult, at best, to prove conclusively it was the PSU that did it.

Marketing hype, in my opinion still needs to be truthful and fair. Just this morning I saw on the news about the makers of Oreo cookies suing Aldi over unfair packaging. They have a point, IMO, as seen here. But that is different from counterfeit products and logos. A careful shopper can easily see tell those are not genuine Oreo cookies. Aldi is not pretending they are either.

But counterfeit PSUs with counterfeit (or unearned) logos are often much more difficult to spot. Even legitimate retailers can be fooled into buying them from a fake wholesaler. But of course, counterfeit products has nothing to do with this thread.

(and to be fair I do like arguing with you)

I enjoy a good debate over the technical facts, not arguing. And not over pointless minutia, anecdotal exceptions to the norm, or absolutes that aren't true. But this too has nothing to do with this thread.

I praise the policy, I despise the regional attitude.

Yeah, it does seem odd they limit this to China only. I wonder if China is being used as a test market to see how this policy goes, of if there is no intention of expanding the policy to the global market.

As Space Linx also noted, this new policy only applies to their more expensive (Read: more profitable) MSI 80+ Gold, Platinum, or Titanium power supplies. So this may just be a marketing ploy to get users to buy the more expensive models.

At least they include Gold - which where I tend to go.

 

[Hereticbar]

MSI China is so confident in its power supplies, its warranties now cover all your PC's components

80+ Gold and above PSUs receive wild warranty in mainland China

www.tomshardware.com

If an MSI 80+ Gold, Platinum, or Titanium power supply fails in mainland China and harms other PC components, MSI will now cover up to 100% of the replacement price of matching hardware.

Interesting, I praise the policy, I despise the regional attitude. I will keep buying Corsair PSU's.

MSI is generally known in Mainland China to not fully stand behind their warranty, they love nothing more than turn down warranty claims, so I am not sure this policy is worth much.

 

[Space Lynx]

companies today pulling anything out of their asez all the time. all marketing nonsense. I dont believe this for a millisecond and it wouldnt persuade me to buy. their psu are not cheap and if it comes time to buy vs veteran companies like seasonic or corsair, ill be like "msi who?"

>If an MSI 80+ Gold, Platinum, or Titanium power supply fails in mainland China

haha lmao. what a irrelevant flex

Does anyone know who post number 8 was of this thread? Long Service 20 badge and now a deleted member... wow...

 

[Dr. Dro]

That's why I love MSI.
But I really wish that they worked with seasonic rather than channel well.

Seasonic, Super Flower, CWT, Flextronics. Even HEC and Andyson. Doesn't matter as long as the platform is solid and the product is constructed well. Seasonic has more than a few less than passable power supplies on the market, yet people recommend them on blind faith for this company. For example, the S12II - ancient group regulated design that has no business being on a PC made since the late 2000s.

 

[DirtyDingusMcgee]

Does anyone know who post number 8 was of this thread? Long Service 20 badge and now a deleted member... wow...

View attachment 402061

Inquisitor1

He had been warned and/or put on time-out for another thread, and it looks as though he chose to delete.