Gigabyte graphic cards - TIM gel SLIPPAGE problem

[BoggledBeagle]

It is funny but at least they tried to stuff the gel back to where it came from. The Canadian techs just wiped out the "excess", which is even worse.

If this was some international competition Worst GPU repair of the year, Canada still leads. But Poland can overtake them in the next repair attempt. They still have a chance to win...

 

[remekra]

It is funny but at least they tried to stuff the gel back to where it came from. The Canadian techs just wiped out the "excess", which is even worse.

If this was some international competition Worst GPU repair of the year, Canada still leads. But Poland can overtake them in the next repair attempt. They still have a chance to win...

Yeah I installed the card for now, going to deeply stress test it. So my guess is 1-2 months and Poland service will have another shot to take the lead.

EDIT

Just launched MS FS2024 and did a quick mission and somehow they managed to make the core temps worse. It's reaching 70C and fans are trying to compensate so they spin at 2100RPM...
Before they only spun up to about 1600-1700RPM to keep it at that temp, so nice.

EDIT2

This service is just a gift that keeps on giving. I focused so much on their "thermal gel repair" that I didn't notice that the backplate is bent...

Only noticed it during install. That card has seen things. At first I didn't remember if it is intented but checked the pics from TPU review and it straight there.

Additional pictures:

So I think Poland service has taken the lead. Reported that to retailer as well. It's getting ridiculous.

 

[BoggledBeagle]

This is easy to bend by accident and easy to bend back just with your fingers, using no tools. They may have not noticed it the same way as you have not. This is many times less serious than their travelling gel non-repair.

 

[remekra]

Yeah, fortunately I managed to bend it back straight.
Also retailer wrote me a message that they received from Gigabyte service and they claim they replaced both thermal paste on core and thermal gel, so they are lying.

EDIT

Just sent them two pics below, Gigabyte service must be really masters at their profession if they managed to replace the gel on memory module while at the same time not touching it on VRM, since they look exactly the same before and after service work.

 

[BoggledBeagle]

The proper repair must be quite time consuming and expensive - you need to disassemble the card, thoroughly clean both PCB and cooler from the old gel and GPU chip paste (possibly using some special cleaning fluids, ultrasound bath, etc), then reapply the GPU paste and gel by hand - that probably means using quite a lot of it (the material may not be cheap) and reassemble the card.

The more I think about that the more I believe that performing such repairs is financially not viable for GB. And that is why they are trying to pretend that the problem does not exist and leting repair facilities somehow cobble the repairs together the improper way.

 

[remekra]

Card is going to be sent again on Monday. We will see how it goes, I'm not letting this go.

Also one more curiosity from today's 5050 review:

5050:

5080 launch review:

So it seems like they have really changed the putty. Or maybe it's just because it's 5050, but it looks different.

 

[Nathaaab]

So it seems like they have really changed the putty. Or maybe it's just because it's 5050, but it looks different.

It definitely looks different, 'smoother' and seems to be more 'sticky' to the surfaces it's applied on.

 

[Knight47]

Card is going to be sent again on Monday. We will see how it goes, I'm not letting this go.

Also one more curiosity from today's 5050 review:

5050:

View attachment 406544

5080 launch review:

View attachment 406545

So it seems like they have really changed the putty. Or maybe it's just because it's 5050, but it looks different.

I wonder if they did something with the paste too, that wasn't great either.

 

[BoggledBeagle]

It definitely looks different, 'smoother' and seems to be more 'sticky' to the surfaces it's applied on.

Yeah, the old gel does not seem to stick to the surface well, esp. here:



BTW a few days ago I mounted my Windforce 5070 Ti vertically and I plan to look at it at the end of July.

 

[remekra]

It would be helpful to find a pic of a 5080 teardown or 5070 Ti that was done not further than 1 month ago but I cannot find anything.
My card was sent again yesterday, delivered to retailer today. Informed them about the bent backplate and that I fixed it back, sent them pic with temps and comparison pictures to prove that the gel was not replaced as service claims and we will see.

 

[remekra]

So after they received the card again, their inhouse service checked the card and confirmed the issue, but then it changed status that it was sent to Gigabyte service again. So after another round of messages with retailer I finally managed to convince them to make me go away and they agreed to replace the card with a one from a different vendor. So Asus TUF 5080 it's on it's way to me now.
I hope it will be good this time and to not have any issues (I'm looking at you 12VHPWR).

 

[BoggledBeagle]

... I finally managed to convince them to make me go away and they agreed to replace the card with a one from a different vendor. So Asus TUF 5080 it's on it's way to me now.

I think it is a good choice. IMO beside using normal thermal pads it is much better built, it uses thermal pads under the backplate too, unlike the Gigabyte cards...

I tried to add photo from the 5080 TUF review but I am getting a black image for some reason. Now made the image smaller and when I uploaded it here I saw again just a black image.

 

[remekra]

Yeach I checked TUF reviews on launch and now. Seems to be better made than the Gigabyte one. It was either TUF or MSI Vanguard as it needed to be close to value to what I paid on launch for Gigabyte model.

 

[Bomby569]

I wonder why this doesn't get more coverage from the usual drama queens, ambulance chaser, influencers and click bait media. Very sus if you ask me.

 

[Knight47]

Yeach I checked TUF reviews on launch and now. Seems to be better made than the Gigabyte one. It was either TUF or MSI Vanguard as it needed to be close to value to what I paid on launch for Gigabyte model.

Unfortunately, Asus and MSI are the worst this gen when it comes to coil whine.

I wonder why this doesn't get more coverage from the usual drama queens, ambulance chaser, influencers and click bait media. Very sus if you ask me.

They probably shut everyone down, just like how we don't hear from Igor anymore after Gigabyte TW contacted him.

 

[remekra]

Unfortunately, Asus and MSI are the worst this gen when it comes to coil whine.

They probably shut everyone down, just like how we don't hear from Igor anymore after Gigabyte TW contacted him.

Just looked it up after you mentioned it and yeah:

Update from igorslab.de:

https://www.igorslab.de/community/t...weigen-als-strategie.11273/page-2#post-307763

Translation (deepl):

"So, a little update. Gigabyte TW has just contacted me - so the old connection is alive again. Tomorrow we're having a team meeting with everyone involved up to R&D and the respective PMs, but without PR and marketing. Putty and paste. Let's see... This is logically and fairly confidential, so there won't be anything more about it for the time being, but I'm sure that the result will fit. The manufacturer itself is responsible for official statements, that's none of my business and yes, the article arrived at the right address quite quickly. So much for the drama media, because it doesn't change anything and it is still underestimated that you can get a lot further with technical statements to the respective felt days. Only PR reacts to social media anyway and they usually don't know anything for sure

Translated with DeepL.com (free version)"

The route taken by Gigabyte it seems is to keep everyone quiet about it, change the putty on later batches and hope it never caught mainstream attention.
As for me I did not get a response from Gamers Nexus. Either it's not that big of a deal to them or they are too busy, the email I sent had quite a lot of info, with all the pictures I've had, time stamps and everything.

As for the coil whine, I've had many GPUs, and everytime coil whine intensity seemed to be pretty random. I always play with headphones so it doesn't affect me much, maybe if it will be a really bad case of it, but still I'll take the coil whine, instead of thermal gel vacating out from memory modules everyday.

 

[BoggledBeagle]

Just looked it up after you mentioned it and yeah:

Update from igorslab.de:

https://www.igorslab.de/community/threads/update-zum-thermal-putty-auf-gigabyte-grafikkarten-nach-weiterer-lagerung-Ölabscheidung-in-bedenklichem-ausmaß-und-schweigen-als-strategie.11273/page-2#post-307763

Translation (deepl):

"So, a little update. Gigabyte TW has just contacted me - so the old connection is alive again. Tomorrow we're having a team meeting with everyone involved up to R&D and the respective PMs, but without PR and marketing. Putty and paste. Let's see... This is logically and fairly confidential, so there won't be anything more about it for the time being, but I'm sure that the result will fit. The manufacturer itself is responsible for official statements, that's none of my business and yes, the article arrived at the right address quite quickly. So much for the drama media, because it doesn't change anything and it is still underestimated that you can get a lot further with technical statements to the respective felt days. Only PR reacts to social media anyway and they usually don't know anything for sure

Translated with DeepL.com (free version)"

The route taken by Gigabyte it seems is to keep everyone quiet about it, change the putty on later batches and hope it never caught mainstream attention.
As for me I did not get a response from Gamers Nexus. Either it's not that big of a deal to them or they are too busy, the email I sent had quite a lot of info, with all the pictures I've had, time stamps and everything.

As for the coil whine, I've had many GPUs, and everytime coil whine intensity seemed to be pretty random. I always play with headphones so it doesn't affect me much, maybe if it will be a really bad case of it, but still I'll take the coil whine, instead of thermal gel vacating out from memory modules everyday.

Some information from the article the discussion belongs to:

Update zum Thermal-Putty auf Gigabyte-Grafikkarten nach weiterer Lagerung: Ölabscheidung in bedenklichem Ausmaß und Schweigen als Strategie | igor´sLAB

Die folgende Aufnahme dokumentiert den Zustand des bereits bekannten Gigabyte-Dispenser-Putties nach nunmehr insgesamt sechs Wochen Lagerung auf einfachem Kopierpapier, flach ausgelegt und in…

www.igorslab.de

The oil stain grew quite a bit in 16 days:



The post from the forum you quoted is nearly a month and half old, yet in all that time we heard nothing from GB. Only the silence, while the millions of gel blobs slowly sweat oil and are slipping out the GB graphic cards all over the world.

 

[remekra]

Some infrormation from the article the discussion belongs to:

Update zum Thermal-Putty auf Gigabyte-Grafikkarten nach weiterer Lagerung: Ölabscheidung in bedenklichem Ausmaß und Schweigen als Strategie | igor´sLAB

Die folgende Aufnahme dokumentiert den Zustand des bereits bekannten Gigabyte-Dispenser-Putties nach nunmehr insgesamt sechs Wochen Lagerung auf einfachem Kopierpapier, flach ausgelegt und in…

www.igorslab.de

The oil stain grew quite a bit in 16 days:

View attachment 407402

The post from the forum you quoted is nearly a month and half old, yet in all that time we heard nothing from GB. Only the silence, while the millions of gel blobs slowly sweat oil and are slipping out the GB graphic cards all over the world.

With Gigabyte technicians desperately trying to shove them back in and marking them as repaired.

 

[BoggledBeagle]

I wonder if Igor was/is some sort of consultant on solving the problem and that is why he was silenced / voluntarilly silenced himself, but what about all the others?

 

[Bomby569]

I wonder if Igor was/is some sort of consultant on solving the problem and that is why he was silenced / voluntarilly silenced himself, but what about all the others?

This is like the Epstein case, it isn't a conspiracy theory, but at the same time the facts and actions are very suspicious.

 

[EarthDog]

I wonder why this doesn't get more coverage from the usual drama queens, ambulance chaser, influencers and click bait media. Very sus if you ask me.

Perhaps the forum noise is bigger than it really is? They already said their piece? You best believe if it was still a story the usual suspects would still be harping on it. Look at all the coverage for the what, 10 burned 5090s, over those same YTers. Each of them had multiple vids and it all boiled down to 'yes it's a poor design.... but use the right connectors and seat them properly' deal.

I have a Day 0 5090 Aorus Master (meaning before they got wind and 'applied less') and the amount of gel was indeed shocking to see. That said, it was mounted in a SUP01 vertically (I/O facing DOWN) for a little over a month with no apprent seepage (plenty of 4k gaming). For then until now its been in a more traditional vertical mount (pcie on the bottom) and also haven't noticed any issues with seepage or temps. That doesn't mean it won't, but for the past few months and 80C temps mine has held up.

 

[Bomby569]

Perhaps the forum noise is bigger than it really is? They already said their piece? You best believe if it was still a story the usual suspects would still be harping on it. Look at all the coverage for the what, 10 burned 5090s, over those same YTers. Each of them had multiple vids and it all boiled down to 'yes it's a poor design.... but use the right connectors and seat them properly' deal.

I have a Day 0 5090 Aorus Master (meaning before they got wind and 'applied less') and the amount of gel was indeed shocking to see. That said, it was mounted in a SUP01 vertically (I/O facing DOWN) for a little over a month with no apprent seepage (plenty of 4k gaming). For then until now its been in a more traditional vertical mount (pcie on the bottom) and also haven't noticed any issues with seepage or temps. That doesn't mean it won't, but for the past few months and 80C temps mine has held up.

gigabyte cards are not only the cheapest ones but there are an insane amount of them sold as refurbished, returns, at least here in the EU where consumer protection is stronger. This is not a forum thing.

 

[remekra]

Perhaps the forum noise is bigger than it really is? They already said their piece? You best believe if it was still a story the usual suspects would still be harping on it. Look at all the coverage for the what, 10 burned 5090s, over those same YTers. Each of them had multiple vids and it all boiled down to 'yes it's a poor design.... but use the right connectors and seat them properly' deal.

I have a Day 0 5090 Aorus Master (meaning before they got wind and 'applied less') and the amount of gel was indeed shocking to see. That said, it was mounted in a SUP01 vertically (I/O facing DOWN) for a little over a month with no apprent seepage (plenty of 4k gaming). For then until now its been in a more traditional vertical mount (pcie on the bottom) and also haven't noticed any issues with seepage or temps. That doesn't mean it won't, but for the past few months and 80C temps mine has held up.

That's my 5080 after 5 months in SUP01 back when the whole thing started:

So it's not a matter of applying less. Because then you would still have thermal "gel" under the memory module and only stuff that is around it would slip. They clearly must have changed the compound, but still second card that was batch from May started to slip even faster:

So my guess is they maybe got the compound right in June. That's 5-6 months of cards sold that have this problem. Who knows how it will behave in 1 year.
For me that should be a recall or a free service to replace the faulty gel.

On the other hand it's not only the thermal "gel". Core temps on both cards I've had got worse overtime. Maybe not temps because the fan curve on performance mode is set to keep the card under 68-70. But the fans needed to make up for the temp more and more. And while the cards were new they would spin at around 1500-1600 depending on the load. After some time both cards needed to ramp up to 2000-2100. So I would say the thermal paste they use for core is also subpar.

gigabyte cards are not only the cheapest ones but there are an insane amount of them sold as refurbished, returns, at least here in the EU where consumer protection is stronger. This is not a forum thing.

Yeah, Gaming OC cards from Gigabyte are in the same price range as PNYs, Palit's and Gainwards and also MSIs Gaming Trios. But Gigabyte has a lot more market presence than all of them except MSI. Gigabyte also is most often in stock. So it seems that a lot of cards from them are sold here.

EDIT

I would also mention that it's not my first time with Gigabyte and issues with them. Had 7900XTX Gaming OC as well. And the temps on hotspot started to shoot up to 110C after 6 months. But back then I attributed that to the fact that they maybe do not care about Radeon's so much. But now I will never buy a card from them.

 

[BoggledBeagle]

I just quicly looked what is my card doing after 8 DAYS of being mounted vertically:



From above:

Before:


AFTER 8 DAYS of vertical mount:


The gel looks quite a bit more tired than before - the crack opened up significantly. That prompted me to remove the card and look how is it looking down there.

Before:


AFTER 8 DAYS of vertical mount:


I am shocked to see that the blob travelled approx 1 mm in one week. You can clearly see the original line where it was touching the edge of the heatsing on the blob.

 

[remekra]

I just quicly looked what is my card doing after 8 DAYS of being mounted vertically:

View attachment 407540

From above:

Before:
View attachment 407543

AFTER 8 DAYS of vertical mount:
View attachment 407541

The gel look quite a bit more tired than before. That prompted me to revove the card and look how is it looking down there.

Before:
View attachment 407542

AFTER 8 DAYS of vertical mount:
View attachment 407544

I am shocked to see that the blob travelled approx 1 mm in one week. You can clearly see the original line where it was touching the edge of the heatsing on the blob.

Yeah, it will slip more and more. I would wait a bit so that it really looks bad and then RMA it, depends on the laws and retailer as well and how they treat warranty, but as I have shown if you are nagging them enough, they should do the correct thing. No point in giving Gigabyte a free pass.