Microsoft Surface Laptop Studio Product Line Could be in Jeopardy

[lexluthermiester]

ALL lenovo laptops are plastic chassis, including their T series. Guess what happens after 3-4 years of being carted around and opened and closed repeatedly?

I have not seen this to any serious degree. Every once in a while, sure, but that happens with ALL laptops, not just Lenovo.

Dell and HP use magnesium chassis for a reason.

In some models, not all of them.

That is not a valid explanation answer for the "Lenovo is trash." statement.

 

[Shihab]

ALL lenovo laptops are plastic chassis, including their T series. Guess what happens after 3-4 years of being carted around and opened and closed repeatedly?

The T series (like most Lenovo premiums, I believe) uses a mix of carbon fibre and metals. Not "plastic."

Even their low ends don't fully use plastics. My own, low end, ideapad is only half ABS plastic, the other half is aluminium. Ironically, the part that broke first (after 7 years) was on the aluminium side. And it happened when I was servicing it, not from daily use.

Mishandling that causes plastic case to yield early would most likely damage the other, much more sensitive components first. The screen, the battery, the fragile electronics, etc, etc.
Given that, one may actually argue that plastics are a better choice. Low Young modulus = more shock absorption, which is what a "case" is supposed to do in the first place. Much as you'd really really want to drive the car that easily crumbles in an accident.

Plastic frills that (used to?) come with laptops do break easily tho. I wouldn't argue that. One thing that metalic bodies have for them is the "minimalist" Apple thing everyone tries to mimic.

 

[Easo]

Since when? Daft nonsense..

Half of the comments here read as from people who have never used business class laptop before.

 

[lexluthermiester]

Half of the comments here read as from people who have never used business class laptop before.

Or serviced same. It's a bit crazy.

 

[Athlonite]

It's not that the Surface is bad on the specs, it's very good in that area. It's that it comes with the default Windows 11 config, with the ms account requirements, all the bloat and the user activity spying. As much as I dislike Apple, I have to give them credit for not doing any of that. Users of iPads just don't have to deal with any of those problems and the general public knows it. People are voting with their wallets and they're not voting microsoft surface.

iPads require you sign into an apple account/ iCloud account do they not try running one without it see how far you get and if you think apple aren't spying on you then you're delusional
as for the user spying activity of windows all of that can be stopped simply by setting those things to either off in the Privacy/security section in the settings app or you can simply uninstall copilot and other such flotsam
that try bleeding off data for MS with a little bit effort and little bit of time you'd be surprised at what you can turn off or uninstall and if you use the pro version of windows you get GPedit which will allow you to further lock it down

 

[Darmok N Jalad]

ALL lenovo laptops are plastic chassis, including their T series. Guess what happens after 3-4 years of being carted around and opened and closed repeatedly?

Plastic cracks, it stresses and fails. Dell and HP use magnesium chassis for a reason.

My business class metal-chassis Hp Z book is currently having its finish flake off. Plastic done right is highly durable, and I’ve seen it perform well when dropped. “Done right” is the key.

iPads require you sign into an apple account/ iCloud account do they not try running one without it see how far you get and if you think apple aren't spying on you then you're delusional
as for the user spying activity of windows all of that can be stopped simply by setting those things to either off in the Privacy/security section in the settings app or you can simply uninstall copilot and other such flotsam
that try bleeding off data for MS with a little bit effort and little bit of time you'd be surprised at what you can turn off or uninstall and if you use the pro version of windows you get GPedit which will allow you to further lock it down

What evidence do you have of Apple “spying” on you? And I’ve used an iPad with a local account. That means no AppStore or Apple services, but if you just need a browsing and email tablet, it works just fine.

 

[ToTTenTranz]

These would've been great devices for a Strix Halo, but Microsoft gonna Microsoft.

 

[lexluthermiester]

iPads require you sign into an apple account

Last time I had one, you could boot it up and use it without and account with all the preinstalled apps. Granted to update or get new apps you need an account, but you don't have to have an "Apple" account. Users have the option to simply use an email address for their store stuff. Same with Android, no Google account required.

The account requirement with microsoft tries to require a full microsoft account with very tight integration. It's way too much intrusion to our digital lives.

 

[Shihab]

as for the user spying activity of windows all of that can be stopped simply by setting those things to either off in the Privacy/security section in the settings app or you can simply uninstall copilot and other such flotsam
that try bleeding off data for MS with a little bit effort and little bit of time you'd be surprised at what you can turn off or uninstall and if you use the pro version of windows you get GPedit which will allow you to further lock it down

All modern operating systems have permission systems. Windows trails smartphone OS's in this regard (for better or worse). iOS (and I assume ipadOS, by extension) do also provide means to disable sharing of "diagnostics" data. iOS also does allow for the removal of nearly all the apps it comes with, with exceptions being much similar to Windows.

That said, you should apply the same paranoia everywhere. If believing Apple is not "spying" on you is delusional, then so is believing that flipping some toggles in some Windows UI would also stop said "spying."

 

[bobsled]

Since when? Daft nonsense..

I’ve been in a role handling warranty claims, which included hundreds of Lenovo Thinkpads. After processing a huge quantity of them under warranty for failures, you get a pretty good idea of how professional their business support really is. Hint: it’s trash.

To their credit, the old desktops were built like Russian tanks.

The chestnut of pre-installing rootkits on machines though? Bloody awesome.

 

[Athlonite]

Last time I had one, you could boot it up and use it without and account will all the preinstalled apps. Granted to update or get new apps you need an account, but you don't have to have an "Apple" account. Users have the option to simply use an email address for their store stuff. Same with Android, no Google account required.

Ok so they've changed things since I last used a iMac then I wasn't aware you could use any old email account the one I used wanted nothing less than an username and password for the apple ID account.
But at the end of the day you can still use a local account for windows too either at install or by using the accounts manager app and delete the microsoft account sign in

 

[lexluthermiester]

I’ve been in a role handling warranty claims, which included hundreds of Lenovo Thinkpads. After processing a huge quantity of them under warranty for failures, you get a pretty good idea of how professional their business support really is. Hint: it’s trash.

To their credit, the old desktops were built like Russian tanks.

The chestnut of pre-installing rootkits on machines though? Bloody awesome.

While I won't contest your experience, mine is of general laptop serviceability across all brands. In my experience, Lenovo doesn't stand out in any way from anyone else. How long things last depends on how well and carefully they're handled/treated. Whether it's a Surface or a cheap plastic shell budget laptop, taking care of something goes a long way to making it last longer. Some people are just harder things than others.

 

[_roman_]

What’s the alternative in laptop land?

I wanted to write lenovo, but ...

I had two defective refurbished lenovo laptops. These devices were out of the 3 or 4 year lenovo warranty period from the refurbish company.

The alternative for myself was to get

• refurbish laptop with 1 year warranty. Still a high money gamble because it's the 4th lenovo refurbish laptop in around 2.5 years I think.
• to move to a desktop computer instead as everything was soldered to the mainboard, low quality laptops from ASUS and MSI and APPLE. I used laptops for many years and did not even had a desktop computer.
• use an android tablet
• use an android smartphone

I have a L15 lenovo laptop now. The fresh windows 11 pro installation is broken after less than ~8 weeks. This device is around 4.5 years old and has issues with several windows updates and it's drivers.

edit: massive battery drain on another lenovo laptop which I luckily got rid of.

-- It was annoying to install a company windows version with all teh stuff when the microsoft laptop does not even have standardized uefi. And is slow and makes problem. The internal Human input devices were also dead with windows 11 with the microsoft laptop. Trash hardware. I think a reboot fixed that issue. To need an external keygboard to initialise a reboot on a microsoft laptop speaks volume with microsoft operating system.

 

[CrAsHnBuRnXp]

Lenovo is trash.

What about HP laptops?

Lol youre serious?

 

[tpa-pr]

We use Surfaces internally at the office and they're a bit hit and miss. I do know a couple of seniors who love their SLSes though, pity they're going away. I've always had issues with their UEFI especially in regard to PXE booting, also the fact that Win11 doesn't include basic Surface drivers (like for the keyboard/touchpad) in the default ISO is very silly, considering it is the flagship OS for flagship hardware!

We primarily sell HP to clients because the price is reasonable and the warranty handling is a LOT easier than Lenovo, at least in Australia. With HP its pretty rare that their support will push back on a warranty claim. One 20-30min phone call later and a part with a tech is booked with the ETA usually being a couple of days (depending on stock).

With Lenovo, making a warranty claim is getting blood from a stone. They will find anything and everything they can to refuse your claim and they will drag out the process for days or even weeks. We have a director who swears by Lenovo build quality over HP but the decision was made that it is just not worth the wasted time making Lenovo warranty claims, so HP it is.

 

[Darmok N Jalad]

We use Surfaces internally at the office and they're a bit hit and miss. I do know a couple of seniors who love their SLSes though, pity they're going away. I've always had issues with their UEFI especially in regard to PXE booting, also the fact that Win11 doesn't include basic Surface drivers (like for the keyboard/touchpad) in the default ISO is very silly, considering it is the flagship OS for flagship hardware!

We primarily sell HP to clients because the price is reasonable and the warranty handling is a LOT easier than Lenovo, at least in Australia. With HP its pretty rare that their support will push back on a warranty claim. One 20-30min phone call later and a part with a tech is booked with the ETA usually being a couple of days (depending on stock).

With Lenovo, making a warranty claim is getting blood from a stone. They will find anything and everything they can to refuse your claim and they will drag out the process for days or even weeks. We have a director who swears by Lenovo build quality over HP but the decision was made that it is just not worth the wasted time making Lenovo warranty claims, so HP it is.

Might be why my company went from Lenovo to HP. There are already enough battles to fight to make warranty claims one of them.