- Joined
- Jan 19, 2009
- Messages
- 201 (0.04/day)
- Location
- Pittsburgh, Pa
System Name | Asus g751jy |
---|---|
Processor | Intel Core i7 |
Memory | 24gb ddr 3 |
Video Card(s) | Nvidia GTX 980 |
Storage | 2x msata2 160, 2x 500 gb 7200 |
Display(s) | Seiko Epson 14" Monitor |
Case | Laptop |
So I need some help with fixing a friends computer. The computer is an hp envy running windows 10. It shuts down shortly after booting normally stating windows has encountered an error and needs to shut down. I cant really access any windows programs or control panel options, internet isn't functioning, and I cant seem to install programs. Windows services also seem to be inactive/stopped. I attempted to install mbam, but received a runtime error (46:120) could not call proc error, but I was able to run mbar, which found 6 Trojans/windows hijacks. I'm at a loss, even tried running Kaspersky rescue cd but it found nothing. Last thing I tried was hirens boot cd, ran a mbam scan from that (highly outdated), found 1 item, but the issues are still persisting. Any advice or ideas would be appreciated