a chinese technician shares his thoughts on cracked pcb

[asdkj1740]

1. he has been handling hundreds of repair cases about cracked pcb.
2. he thinks the reason behind relates to shipping plus gpu having bad support / protection during shipping, namely "external force / shock"
3. every brands' cards would be broken because of severe external force constantly shaking the card installed in case during shipping.
4. due to different mounting design, gigabyte cards seem to have much better protection to gpu die and memory die, so it is an easy fix for him when handling gigabyte cracked pcb.
5. according to his experiences, other brands' cards are much more difficult to fix because PCB is kind of too strong so PCB is not taking the external force mainly, but the crucial ic like gpu die and memory dies, resulting in massive soldering joints ripped off under these expensive chips.
6. in short, yes gigabyte cards seem to have more cracked pcb cases, but also much easier to fix thanks to the cracked pcb=pcb taking the force already=better protection of value chips because of better cooler mounting design.

技嘉顯示卡 PCB 斷裂疑雲，第三方專業維修業者釋疑

近日關於顯示卡 PCB 金手指附近出現明

unikoshardware.com

google translate:

UH Q: What do you think of Gigabyte being accused of refusing warranty recently because of a broken golden finger of the graphics card?

Zhiqiang Graphics Studio replied: It is very common (in China) that the gold finger of the display card is broken and the warranty is rejected. It is caused by the display card inserted in the case and I have repaired hundreds of similar cases.

UH Q: In the cases you have handled, what is the approximate proportion of each brand? Does Gigabyte account for the most?

Zhiqiang Graphics Studio replied: All brands are the same, the graphics card will be damaged by external force (vibration), Gigabyte is considered good, external force (vibration) is not easy to damage the core of the Gigabyte graphics card.

UH Q: Then why do you think it seems that Gigabyte has the most cases/Gigabyte graphics cards are most prone to broken gold fingers?

Zhiqiang Graphics Studio replied (quoted in the original text): Like ASUS MSI, the external force will drop points below the core, because the screw fixing method is different from Gigabyte, resulting in different force points. Gigabyte’s fixed core is stronger, and the force will be shared by the pcb. Many, pcb failure is much more repairable than ASUS MSI core failure. It is reasonable and reasonable for the (original factory) to refuse the warranty when the main unit is dropped. (I) also repaired an Asus today.

one of the best repairs from that technician
he re-wired 52 wires to fix one of the gigabyte cracked gpu.

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[Lei]

6. in short, yes gigabyte cards seem to have more cracked pcb cases, but also much easier to fix thanks to the cracked pcb=pcb taking the force already=better protection of value chips because of better cooler mounting design

Makes sense. It's better having your charging cable broken than your phone.
A sturdy strong charger eventually wins to break your phone charging port...

more difficult to fix because PCB is kind of too strong so PCB is not taking the external force mainly, but the crucial ic like gpu die and memory dies, resulting in massive soldering joints ripped off under these expensive chips.

 

[TheoneandonlyMrK]

Makes sense. It's better having your charging cable broken than your phone.
A sturdy strong charger eventually wins to break your phone charging port...

No, while I get you and your analogy, and I would agree, this isn't a two part piece of hardware that unplugs often, it's fit n fu#@ it, sorry fit and forget.

It shouldn't f£#@£# break

If it's not broken no one needs to fix it.

Let's not apologise for shoddy part sourcing, sort your Shit Gigabyte or I'm never buying again and no one I advise will be either.

Obviously this issue pays this guy so his ideology is sound, TO HIM.

 

[eidairaman1]

Good for him, really don't care as gigabyte are scammers anyway. Chyna, go figure

 

[asdkj1740]

i would like to add one thing:
gigabyte due to some political issue, has been widely "banned" in mainland china, 90% of users / kol / media in china would keep discrediting gigabyte just to be politically right in china.
so, saying gigabyte is not bad in china is actually risky.

 

[Bomby569]

Rossman in the video that created all this mentioned it was mostly prebuild. The rest of the ambulance chasers/clickbait master were the ones that run with this out of context

Anyway i think the biggest issue for Rossman was the bad RMA, he is a big fighter agains that sort of abuse from companies, not exactly that they break or not. Something that anyone that deals with Gigabyte should be painfully aware by now, and isn't really news. They are like this since, forever i guess. It mostly affect the Americans that have no consumer protections, and have to deal with them.

 

[TheoneandonlyMrK]

Rossman in the video that created all this mentioned it was mostly prebuild. The rest of the ambulance chasers/clickbait master were the ones that run with this out of context

Anyway i think the biggest issue for Rossman was the bad RMA, he is a big fighter agains that sort of abuse from companies, not exactly that they break or not. Something that anyone that deals with Gigabyte should be painfully aware by now, and isn't really news. They are like this since, forever i guess. It mostly affect the Americans that have no consumer protections, and have to deal with them.

Rossman wasn't the first to do a video about it, the first and second I saw had actual people doing the repair complaining about the singular brand and increased occurrence.


If it's OEM then the OEM should be paying out on warranty, they built the shit then shipped it poorly.

 

[AsRock]

5. according to his experiences, other brands' cards are much more difficult to fix because PCB is kind of too strong so PCB is not taking the external force mainly, but the crucial ic like gpu die and memory dies, resulting in massive soldering joints ripped off under these expensive chips.

What that says to me is that Gigabyte uses inferior PCB's, stronger the better i say and don't want a PCB that is weaker so it can be repaired easier.

I want one that most likely wont break in the first place.

 

[Bomby569]

Rossman wasn't the first to do a video about it, the first and second I saw had actual people doing the repair complaining about the singular brand and increased occurrence.


If it's OEM then the OEM should be paying out on warranty, they built the shit then shipped it poorly.

Giga subreddit had complaints about this old, very old, but it was Rossman's video that brought this now to the "front page"

In prebuilds it's the wild west, maybe it was the OEM (they forget to connect cables, how can we trust they properly slot in the gpu), maybe it was the shipping company and the customer accepted it/didn't complaint from the state of the shipping, maybe it was the user, they are not very trustworthy, that's why OEM's ship PC's with the GPU already in the case in the 1st place when we all know it's not the best idea, especially with the size of current gpu's

 

[asdkj1740]

What that says to me is that Gigabyte uses inferior PCB's, stronger the better i say and don't want a PCB that is weaker so it can be repaired easier.

I want one that most likely wont break in the first place.

i think what he meant is after experiencing external force during shipping, the cards installed in cases are likely to be broken no matter what brand it is.
brands other than gigabyte might not have as much pcb cracked as gigabyte cards do, but they are probably still broken and have large soldering joints broken resulting in no boot/artifiacts etc

 

[TheoneandonlyMrK]

i think what he meant is after experiencing external force during shipping, the cards installed in cases are likely to be broken no matter what brand it is.
brands other than gigabyte might not have as much pcb cracked as gigabyte cards do, but they are probably still broken and have large soldering joints broken resulting in no boot/artifiacts etc

Who are they buying off. Just stop.

I would expect a better build.

Packed adequately for the shipment it will face.

IE brace the f£#@##@ GPU it's not rocket science.


Oh and I don't do Reddit I said I watched videos before rossmans about Gigabytes card breaking the PCB wtaf anything I said there or before has to do with Reddit is beyond me.


You, might have seen Rossman do the first video but I saw two other Actual repair men Doing repairs in earlier videos putting out a PSA.


I'm in work but I'll post said video later should you require more YouTube proof of what I said.

 

[asdkj1740]

Who are they buying off. Just stop.

I would expect a better build.

Packed adequately for the shipment it will face.

IE brace the f£#@##@ GPU it's not rocket science.

yes you got the point.
vendors like gigabyte sell gpu, not build. so why the hack should gpu vendors be responsible for shipping problem?

 

[TheoneandonlyMrK]

yes you got the point.
vendors like gigabyte sell gpu, not build. so why the hack should gpu vendors be responsible for shipping problem?

Yeah and no, other brands were not affected, but yes IF shipped shit.

 

[Bomby569]

if it was in Europe you'd never go complain to Gigabyte, you'd go directly to the vendor, the OEM builder, the shop that sold it.
Like i said this is mostly an American thing, i see this all the time in the Giga subreddit. Americans complain about Giga RMA, and Europeans have nothing to say, they just go the store and they solve it, 30 days or money back.

I think Australia is the same as in europe, not sure about South America.

 

[asdkj1740]

Yeah and no, other brands were not affected, but yes IF shipped shit.

you dont know about other brands' cards....just because they have no PCB cracked...it does not mean they are good.
and...there are still some pcb cracked cases from asus and msi as well...

 

[eidairaman1]

Who are they buying off. Just stop.

I would expect a better build.

Packed adequately for the shipment it will face.

IE brace the f£#@##@ GPU it's not rocket science.


Oh and I don't do Reddit I said I watched videos before rossmans about Gigabytes card breaking the PCB wtaf anything I said there or before has to do with Reddit is beyond me.


You, might have seen Rossman do the first video but I saw two other Actual repair men Doing repairs in earlier videos putting out a PSA.


I'm in work but I'll post said video later should you require more YouTube proof of what I said.

you dont know about other brands' cards....just because they have no PCB cracked...it does not mean they are good.
and...there are still some pcb cracked cases from asus and msi as well...

Oh yet i hear no complaints about them, gigabyte is the problem.

/Thread

 

[wNotyarD]

I think Australia is the same as in europe, not sure about South America.

In Brazil there's something called Consumer Protection Code, which at least grants you the right to repent and get a refund within 7 days of delivery if you do not open/use whatever you just bought online and send it back.
On warranties and RMAs, theoretically everything has a month with the seller (legal warranty) and then generally the rest of a period with the manufacturer/representative (extended warranty), but when you contact one of them, they try to and pass the hot potato to the other side. Also, it's quite frequent to get RMA requests denied due to "misuse".

 

[eidairaman1]

In Brazil there's something called Consumer Protection Code, which at least grants you the right to repent and get a refund within 7 days of delivery if you do not open/use whatever you just bought online and send it back.
On warranties and RMAs, theoretically everything has a month with the seller (legal warranty) and then generally the rest of a period with the manufacturer/representative (extended warranty), but when you contact one of them, they try to and pass the hot potato to the other side. Also, it's quite frequent to get RMA requests denied due to "misuse".

Practically the same in the US unless otherwise specified.

 

[Bomby569]

In Brazil there's something called Consumer Protection Code, which at least grants you the right to repent and get a refund within 7 days of delivery if you do not open/use whatever you just bought online and send it back.
On warranties and RMAs, theoretically everything has a month with the seller (legal warranty) and then generally the rest of a period with the manufacturer/representative (extended warranty), but when you contact one of them, they try to and pass the hot potato to the other side. Also, it's quite frequent to get RMA requests denied due to "misuse".

so if the manufacturer doesn't offer any warranty, it could legally be just on month? that is harsh.

 

[delshay]

I have to agree Chinese technician. Graphic card regardless of brand if subjected to shock, it will weaken & eventually crack the PCB, but i can only see this happening in prebuilt situation where the card is in a PC case. This why when I move my PC, it's a very gentle touchdown.

As for swapping changing cards I tend to put my PC on it's side & after putting in card & securing the card at the PC bracket, then I will tilt it back to it's normal upright position.

In a court of law I think gigabyte will win, because gigabyte will say it was never shipped in that condition. You have to take photos how the card was received & later when card stopped working. One party then have to prove that area was built weaker than normal, but I think gigbyte has all the numbers though pre-rigorous testing.

I do believe the more traces you have near that area, the weaker it is, & there's a lot of copper traces in that area. I'm very surprise technician have the time to grind away at PCB layers trying to repair it,

 

[eidairaman1]

I have to agree Chinese technician. Graphic card regardless of brand if subjected to shock, it will weaken & eventually crack the PCB, but i can only see this happening in prebuilt situation where the card is in a PC case. This why when I move my PC, it's a very gentle touchdown.

As for swapping changing cards I tend to put my PC on it's side & after putting in card & securing the card at the PC bracket, then I will tilt it back to it's normal upright position.

In a court of law I think gigabyte will win, because gigabyte will say it was never shipped in that condition. You have to take photos how the card was received & later when card stopped working. One party then have to prove that area was built weaker than normal, but I think gigbyte has all the numbers though pre-rigorous testing.

I do believe the more traces you have near that area, the weaker it is, & there's a lot of copper traces in that area. I'm very surprise technician have the time to grind away at PCB layers trying to repair it,

With my case as big as it is I lay it on it's side when transporting so the gpu isnt able to be jolted in anyway. It is attached using 2 pcie backplates and the mobo is in true alignment with the case.