- Joined
- Feb 19, 2007
- Messages
- 12,453 (1.98/day)
- Location
- Yankee lost in the Mountains of East TN
Processor | 5800x(2)/5700g/5600x/5600g/2700x/1700x/1700 |
---|---|
Motherboard | MSI B550 Carbon (2)/ MSI z490 Unify/Asus Strix B550-F/MSI B450 Tomahawk (3) |
Cooling | EK AIO 360 (2)/EK AIO 240, Arctic Cooling Freezer II 280/EVGA CLC 280/Noctua D15/Cryorig M9(2) |
Memory | 32 GB Ballistix Elite/32 GB TridentZ/16GB Mushkin Redline Black/16 GB Dominator |
Video Card(s) | Asus Strix RTX3060/EVGA 970(2)/Asus 750 ti/Old Quadros |
Storage | Samsung 970 EVO M.2 NVMe 500GB/WD Black M.2 NVMe 500GB/Adata 500gb NVMe |
Display(s) | Acer 1080p 22"/ (3) Samsung 22" 1080p |
Case | (2) Lian Li Lancool II Mesh/Corsair 4000D /Phanteks Eclipse 500a/Be Quiet Pure Base 500/Bones of HAF |
Power Supply | EVGA Supernova 850G(2)/EVGA Supernova GT 650w/Phantek Amps 750w/Seasonic Focus 750w |
Mouse | Generic Black wireless (5) |
Keyboard | Generic Black wireless (5) |
Software | Win 10/Ubuntu |
So, I broke down and bought a new laptop. an ASUS GL551. I bought it online from MicroCenter, as they had the best price. It's really a fantastic laptop for what I paid for it. However, the second day I had it, I noticed a rattling noise when I picked it up 2 days ago, that seemed to travel when I moved it side to side. I suspected that something had snapped off someplace. So, I removed the back hard drive cover. Sure enough, the little plastic tabs on the left hand side of this cover had snapped off. Not a huge deal, as the only result is that the cover is not really tight on that side, and you can see the inside through the seam. However, it is a new laptop, so I want it to be right.
So, I decide I'll call ASUS, like I had in years past on components. They had always been great with tech support, and RMA's on components. I figure that if I call, they will be happy to send me this little 50 cent cover to replace myself, right? Well, how wrong was I. I called, and explained to level 1 support no less than 3 times what I was calling about. Finally, once she seemed to understand what I was calling about, she told me that they could not send me a replacement cover. Instead, I would need to send in the laptop for inspection and repair. What? Before I blew a gasket, I asked to be transferred to a supervisor. After explaining to the supervisor why I was calling, and trying hard to calmly state my case on the lunacy of sending in my new laptop over a little plastic piece that I can replace myself. All this guy did was reiterate what I was told by level 1 support. Before I had a stroke, I hung up in disbelief.
Any suggestions on how to handle this, other than sending in the damn laptop? Any tricks to getting the right person someplace within tech support who may take care of this the right way? Any thoughts are greatly appreciated,
So, I decide I'll call ASUS, like I had in years past on components. They had always been great with tech support, and RMA's on components. I figure that if I call, they will be happy to send me this little 50 cent cover to replace myself, right? Well, how wrong was I. I called, and explained to level 1 support no less than 3 times what I was calling about. Finally, once she seemed to understand what I was calling about, she told me that they could not send me a replacement cover. Instead, I would need to send in the laptop for inspection and repair. What? Before I blew a gasket, I asked to be transferred to a supervisor. After explaining to the supervisor why I was calling, and trying hard to calmly state my case on the lunacy of sending in my new laptop over a little plastic piece that I can replace myself. All this guy did was reiterate what I was told by level 1 support. Before I had a stroke, I hung up in disbelief.
Any suggestions on how to handle this, other than sending in the damn laptop? Any tricks to getting the right person someplace within tech support who may take care of this the right way? Any thoughts are greatly appreciated,
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