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Asus USB charger Plus not working anymore

P4-630

P4-630

Joined
Jan 5, 2006
Messages
18,584 (2.63/day)
System Specs
System Name AlderLake
Processor Intel i7 12700K P-Cores @ 5Ghz
Motherboard Gigabyte Z690 Aorus Master
Cooling Noctua NH-U12A 2 fans + Thermal Grizzly Kryonaut Extreme + 5 case fans
Memory 32GB DDR5 Corsair Dominator Platinum RGB 6000MT/s CL36
Video Card(s) MSI RTX 2070 Super Gaming X Trio
Storage Samsung 980 Pro 1TB + 970 Evo 500GB + 850 Pro 512GB + 860 Evo 1TB x2
Display(s) 23.8" Dell S2417DG 165Hz G-Sync 1440p
Case Be quiet! Silent Base 600 - Window
Audio Device(s) Panasonic SA-PMX94 / Realtek onboard + B&O speaker system / Harman Kardon Go + Play / Logitech G533
Power Supply Seasonic Focus Plus Gold 750W
Mouse Logitech MX Anywhere 2 Laser wireless
Keyboard RAPOO E9270P Black 5GHz wireless
Software Windows 11
Benchmark Scores Cinebench R23 (Single Core) 1936 @ stock Cinebench R23 (Multi Core) 23006 @ stock
When I just had my laptop a few days USB charger Plus worked just fine, I could charge my phone on my laptop while my laptop was off. After a few days I turned off my laptop and then my phone stopped charging, so it did not work anymore. The next day I downloaded the latest version of USB charger Plus from the Asus site , installed and it worked again, the next day again nothing... It stopped working again.
So when I turn off my laptop now it just stops charging. I don't know how to solve this.
 
Before you turn of your laptop, is the phone already plugged and charging?
1) there may be "sensors" that detect presence of a device when de pc is running, not after closing it down.
2) all these "value" softwares, ops, sorry, "apps" are highly prone to fail
3) energy settings are also often autochanging to default schemes.

The above is based on my experience with a series of Asrock and Asus mobos, your milage may vary.
 
erixx said:
Before you turn of your laptop, is the phone already plugged and charging?
1) there may be "sensors" that detect presence of a device when de pc is running, not after closing it down.
2) all these "value" softwares, ops, sorry, "apps" are highly prone to fail
3) energy settings are also often autochanging to default schemes.

The above is based on my experience with a series of Asrock and Asus mobos, your milage may vary.
Click to expand...

Yes I connect my phone when it's still on, I can't use the USB port for charging when I connect my phone when it's off already, that does not work.
Now I think it might have to do with hibernate, I never turn off my laptop completely.
 
Did you checked Bios if feature is enabled ?

usually there is an option for it
 
n0tiert said:
Did you checked Bios if feature is enabled ?

usually there is an option for it
Click to expand...

Yes I think so because it works fine for a day if I reinstall the software again.
 
4) if you have multiple USB ports, the charging one usually is only one specific one! On my Asus laptop it is indicated by a lightning symbol.
 
erixx said:
4) if you have multiple USB ports, the charging one usually is only one specific one! On my Asus laptop it is indicated by a lightning symbol.
Click to expand...

Yes thats correct! I'm using the USB port with lightning symbol.
 
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