I will say this about the situation:
1. Customer service reps likely know they could be fired instantly for telling the clients the number of calls they've taken in regard to an issue, and saying things like "We've taken way too many calls about this product". Such proclamations are released after management and legal departments have reviewed a statement.
I think anyone who has worked for a corporation will agree with me on this- customer service people are trained to help individual clients with their issues, not make sweeping negative statements about the products of the company they work for.
2. BFG themselves has told NVIDIA they are not having abnormal returns on this product. I have no reason to doubt that management at NVIDIA lied to me about this, it's their livelihood on the line.
So I guess readers here are left with the decision:
Do we believe a customer service rep risked his job by bashing his company's products to the customers, and then the company lied to NVIDIA, and I in turn lied for them?
Or does this story just not add up?
If you're working, and don't own the company, think about what would happen to you if you were caught telling customers "Our new products are all defective".
I think that alone pretty much makes this story dubious.