Cannot Shutdown or Restart W8.1

Midnite8 · Oct 14, 2014

Hey guys, I am having this problem where I cannot Restart or Shutdown unless I just do a hard shutdown. I refreshed my computer and slowly installed updates while creating restore points before installing. After the second set of updates everything seemed ok but after a few, the problem showed up again. I tried to do a System Restore but it fails because I cannot Restart to complete the process.

eidairaman1 · Oct 14, 2014

might need a complete format using Killdisk and getting all the drivers necessary for the motherboard, graphics card, soundcard, possibly a motherboard bios update

de.das.dude · Oct 14, 2014

reset it.

Midnite8 · Oct 14, 2014

I already did a reset, refresh, and clean install of OS

eidairaman1 · Oct 14, 2014

i think a complete HDD wipe is in order, id also remove any bios adjustments for the time being, Also are there any updates that fail to install?

Final Solution, RUN WINDOWS 7!

Midnite8 · Oct 14, 2014

Nope, all updates installed successfully. Should I use Killdisk?

erocker · Oct 14, 2014

Is there any inclination of what program/process/service that isn't shutting down?

Midnite8 · Oct 14, 2014

I am running 2 Samsung 840 EVOs in a RAID 0 config, I will try zeroing both drives and re-installing. How will I be able to recover from the problem again if I cannot do a System Restore?

eidairaman1 · Oct 14, 2014

Midnite8 said:
I am running 2 Samsung 840 EVOs in a RAID 0 config, I will try zeroing both drives and re-installing. How will I be able to recover from the problem again if I cannot do a System Restore?

you need to update your system specs, i was reading what you had and it states only a Seagate Barracuda 500GB

Midnite8 · Oct 14, 2014

Oops, updated. I have just finished re-installing the OS. I am installing all the drivers now for the motherboard

eidairaman1 · Oct 14, 2014

do the 1st update pack only and do the individual updates after that, ensure you can restart/shutdown etc

Midnite8 · Oct 14, 2014

First update pack was successful and I can shutdown and restart normally.

Midnite8 · Oct 14, 2014

So after installing the second pack of updates, the problem came back. So it has to be one of the updates in this pack that is causing this problem.

de.das.dude · Oct 15, 2014

i too had that issue. which is why i stopped installing updates after the first pack!

i think what you mean is it restarts to install updates but gets stuck?

cadaveca · Oct 15, 2014

Something with the RAID or a USB device, if driver.

eidairaman1 · Oct 15, 2014

Anyway of doing individual updates? I agree with dave but perhaps its 1 update that just isnt compatible.

Steevo · Oct 15, 2014

The RAID driver may not be handing off the OK to terminate code back to the kernel.

Download and run autoruns from microsoft, as an administrator, and make a log file and post it here.

Midnite8 · Oct 15, 2014

de.das.dude said:
i think what you mean is it restarts to install updates but gets stuck?

Normally when you restart to install updates, it goes to 30%, then needs to Restart and completes to 100% before going into the desktop.

eidairaman1 said:
Anyway of doing individual updates? I agree with dave but perhaps its 1 update that just isnt compatible.

I can try, but that will take a long time but might be worth a try.

Steevo said:
Download and run autoruns from microsoft, as an administrator, and make a log file and post it here.

How do I make a log file from Autoruns?

RCoon · Oct 15, 2014

Go into your BIOS, and find the menu where Windows 8 features are located. There are options about booting. Look around for Fast Boot, and also look around for things that are named similarly to Fast Boot. Disable them, all of them. I had this exact issue, and it was the brand of the motherboard had taken it upon themselves to create their own "style" of fast boot. It boots without enabling various hardware until the last minute, this causes drivers to bug out slightly, stopping the machine from ever shutting down properly.

Once I disabled MSI's Ultra Fast Boot (tm) my system would then shut down properly without having to hard shutdown.

Also, follow this guide to turn off Fast Startup (aka Hybrid Shutdown (aka IT DOESNT TURN OFF GODDAMNIT))
http://winaero.com/blog/how-to-disable-or-enable-fast-startup-in-windows-8-1/

Midnite8 · Oct 15, 2014

I have already disabled Fast Boot in BIOS and Windows

RCoon · Oct 15, 2014

Midnite8 said:
I have already disabled Fast Boot in BIOS and Windows

Fast Boot yes, but is there any other strangely named booting option in the BIOS? Mine had one hidden away that only appeared when a certain option was enabled.

You can also enabled boot logging, then check the log file after the first boot to see which drivers have beef with you.

Midnite8 · Oct 15, 2014

Hmm, I will dig around and see if there is another booting option. I have an Asus Maximus VI Hero. Would be weird if something in the BIOS is really causing this because I haven't touched it since I got the board less than a year ago.

System Name	Sunkist
Processor	Intel 4770K
Motherboard	Asus Maximus VI Hero
Cooling	XSPC Raystorm
Memory	G. Skill X Series 8GB DDR3 2400
Video Card(s)	Crossfire 7970s
Storage	RAID 0 Samsung 840 EVO
Case	Corsiar 750D
Power Supply	EVGA Supernova G2 1000W

System Name	PCGOD
Processor	AMD FX 8350@ 5.0GHz
Motherboard	Asus TUF 990FX Sabertooth R2 2901 Bios
Cooling	Scythe Ashura, 2×BitFenix 230mm Spectre Pro LED (Blue,Green), 2x BitFenix 140mm Spectre Pro LED
Memory	16 GB Gskill Ripjaws X 2133 (2400 OC, 10-10-12-20-20, 1T, 1.65V)
Video Card(s)	AMD Radeon 290 Sapphire Vapor-X
Storage	Samsung 840 Pro 256GB, WD Velociraptor 1TB
Display(s)	NEC Multisync LCD 1700V (Display Port Adapter)
Case	AeroCool Xpredator Evil Blue Edition
Audio Device(s)	Creative Labs Sound Blaster ZxR
Power Supply	Seasonic 1250 XM2 Series (XP3)
Mouse	Roccat Kone XTD
Keyboard	Roccat Ryos MK Pro
Software	Windows 7 Pro 64

System Name	Monke \| Work Thinkpad\| J1nnx took Old Monke
Processor	Ryzen 5600X \| Ryzen 5500U \| FX8320
Motherboard	ASRock B550 Extreme4 \| ? \| Asrock 990FX Extreme 4
Cooling	240mm Rad \| Not needed \| hyper 212 EVO
Memory	2x16GB DDR4 3600 Corsair RGB \| 16 GB DDR4 3600 \| 16GB DDR3 1600
Video Card(s)	Sapphire Pulse RX6700XT 12GB \| Vega 8 \| Sapphire Pulse RX580 8GB
Storage	Samsung 980 nvme (Primary) \| some samsung SSD
Display(s)	Dell 2723DS \| Some 14" 1080p 98%sRGB IPS \| Dell 2240L
Case	Ant Esports Tempered case \| Thinkpad \| Antec
Audio Device(s)	Logitech Z333 \| Jabra corpo stuff
Power Supply	Corsair RM750e \| not needed \| Corsair GS 600
Mouse	Logitech G400 \| nipple
Keyboard	Logitech G213 \| stock kb is awesome \| Logitech K230
VR HMD	;_;
Software	Windows 10 Professional x3
Benchmark Scores	There are no marks on my bench

System Name	Sunkist
Processor	Intel 4770K
Motherboard	Asus Maximus VI Hero
Cooling	XSPC Raystorm
Memory	G. Skill X Series 8GB DDR3 2400
Video Card(s)	Crossfire 7970s
Storage	RAID 0 Samsung 840 EVO
Case	Corsiar 750D
Power Supply	EVGA Supernova G2 1000W

System Name	PCGOD
Processor	AMD FX 8350@ 5.0GHz
Motherboard	Asus TUF 990FX Sabertooth R2 2901 Bios
Cooling	Scythe Ashura, 2×BitFenix 230mm Spectre Pro LED (Blue,Green), 2x BitFenix 140mm Spectre Pro LED
Memory	16 GB Gskill Ripjaws X 2133 (2400 OC, 10-10-12-20-20, 1T, 1.65V)
Video Card(s)	AMD Radeon 290 Sapphire Vapor-X
Storage	Samsung 840 Pro 256GB, WD Velociraptor 1TB
Display(s)	NEC Multisync LCD 1700V (Display Port Adapter)
Case	AeroCool Xpredator Evil Blue Edition
Audio Device(s)	Creative Labs Sound Blaster ZxR
Power Supply	Seasonic 1250 XM2 Series (XP3)
Mouse	Roccat Kone XTD
Keyboard	Roccat Ryos MK Pro
Software	Windows 7 Pro 64

Cannot Shutdown or Restart W8.1

Midnite8

eidairaman1

The Exiled Airman

de.das.dude

Pro Indian Modder

Midnite8

eidairaman1

The Exiled Airman

Midnite8

erocker

*

Midnite8

eidairaman1

The Exiled Airman

Midnite8

eidairaman1

The Exiled Airman

Midnite8

Midnite8

de.das.dude

Pro Indian Modder

cadaveca

My name is Dave

eidairaman1

The Exiled Airman

Steevo

Midnite8

RCoon

Midnite8

RCoon

Midnite8

Processor	AMD Ryzen 7 7800X3D
Motherboard	ASUS TUF x670e
Cooling	EK AIO 360. Phantek T30 fans.
Memory	32GB G.Skill 6000Mhz
Video Card(s)	Asus RTX 4090
Storage	WD m.2
Display(s)	LG C2 Evo OLED 42"
Case	Lian Li PC 011 Dynamic Evo
Audio Device(s)	Topping E70 DAC, SMSL SP200 Headphone Amp.
Power Supply	FSP Hydro Ti PRO 1000W
Mouse	Razer Basilisk V3 Pro
Keyboard	Tester84
Software	Windows 11

System Name	Compy 386
Processor	7800X3D
Motherboard	Asus
Cooling	Air for now.....
Memory	64 GB DDR5 6400Mhz
Video Card(s)	7900XTX 310 Merc
Storage	Samsung 990 2TB, 2 SP 2TB SSDs, 24TB Enterprise drives
Display(s)	55" Samsung 4K HDR
Audio Device(s)	ATI HDMI
Mouse	Logitech MX518
Keyboard	Razer
Software	A lot.
Benchmark Scores	Its fast. Enough.

System Name	HP Omen 17
Processor	i7 7700HQ
Memory	16GB 2400Mhz DDR4
Video Card(s)	GTX 1060
Storage	Samsung SM961 256GB + HGST 1TB
Display(s)	1080p IPS G-SYNC 75Hz
Audio Device(s)	Bang & Olufsen
Power Supply	230W
Mouse	Roccat Kone XTD+
Software	Win 10 Pro