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- Feb 9, 2009
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but see, i wouldnt be in walmart in the first place (do you not have a microcenter or frys? maybe bestbuy?), i avoid tech support since i have to be my own administrator & researcher (but i understand you're under pressure since you need the internet working to even research), they dont exactly 'make' you do anything per seLol @ "A grudge against comcast"..lol.. Really? Going there?
I can get what you mean in general but what I went through was ridiculous.. They earned the "dumbass" term..
I have spent like 20 hours on the phone with them, over the last three months. They made me buy three different modems and 2 different routers, totaling $700. 00.
That's terrible support if ever there was any.. Grudge nothing.. Legitimately pissed off.
Router "Shouldn't effect it" But it does.. So Idk what you're expecting there..
I plug it into the router, dead, into the modem directly, good to go.. This is a new router.
They have a warranty for replacement, through the retailer but replacing it with something that doesn't work, doesn't help..lol.. Walmart is a 90 policy.. I can still return one of the modems at least.. Get 100 bucks back but the others are just a little, past return date.. I got the run around for three months..lol That takes some kind of skill.. Bravo comcast tech support..lol
I asked them if the router was compatible before I bought it, they said yes, so I bought it.. On their advice..
I was literally buying it, with them on the phone, standing in walmart, looking at model numbers.
also i did imply level1 techs dont have a clue, but they dont need it pointed out in such ways, support is a horrible job & i'm already getting sick of dealing with my own systems or getting nagged by others to fix something
now since it escalated to this stage... maybe you can get them to make a discount over a few months that could cancel out that cost some more
so in the future, i'm saying to describe a story as a series of events & then end it with 'this is ridiculous' rather than 'lawsuit', it will be taken much more seriously (think of it like writing an identical bad news story in caps vs normally, yes i realize the irony of me using my trademark casual writing style, but the whole point of me even replying in this thread is to make you a better person for life, it might come in handy, it might rub off on others)
by the way, it looks like dslreports has a section where you can get higher level support directly from comcast employees https://www.dslreports.com/forum/comcastdirect (i would still post the story in the regular comcast forum there, get more information, etc)
oh & i'm not sure we ever learned what the problem was, which means it will happen again, but it sounds like it's likely the wiring... question is if your brother is in a similar building