Computer keeps restarting

[Kristjan]

I made an account on this website just to ask for a bit of help. Pretty much only know the basics about a computer.

For a few weeks my computers been restarting randomly. Started off with once or twice a day and currently restarts every few minutes. I've noticed however that sometimes it's able to go for up to an hour before restarting, very rarely tho. It only restarts when windows is running. While I was reinstalling it, it ran without a problem. Same thing when updating the bios.
I've tried to find a way to fix it myself, but can't find the correct solution.

I've tried getting a new psu and switched the power as some forum posts lead me to believe it might be that, but it didn't work. I've also tried to completely reinstall windows as well as update all my drivers along with the bios. I've also tried taking apart my computer and cleaning the parts separately in case it might help.

The only things I can think of now are ram processor or motherboard, but I don't know how I'd go about checking which one is the problem if even any. Been trying to find a solution for a good while now and I'd appreciate any suggestions.

Also here are the event logs. I can't make sense of them was hoping someone could tho. Karnel eror appeared everytime the computer rebooted.

 

[DeathtoGnomes]

I was hoping that wouldn't be the case. Machines don't really get tossed aside all that much here so that's a bit difficult to come by. I'm thinking of buying an identical motherboard tho and seeing if anything changes.
First time hearing that term, I'll look into it.

Thanks for all the help man

Dont buy anything until you are absolutely sure of the problem.

On those error postings, yea go thru them all, mainly application and system. Applications with poor coding and/or memory leaks will BSOD too.

 

[xorstl]

What kind of cooler? That’s some dam high cpu temperatures at idle. Maybe it’s rebooting to keep the cpu safe.

For a reference, my 6700K with stock cooler runs at 28ºC with 22ºC ambient on an open rig. Not in the BIOS, windows idle. This is absolutely not normal.

We can stop suggesting looking for problems with windows, this is not a software problem if the cpu is hitting 90ºs C while in BIOS.

 

[Tatty_Two]

Sounds to me looking over the thread that the CPU may not seated correctly, when I installed my 10600k I had similar symptoms and I like many here have installed many CPU's.

 

[Shrek]

While idle in the bios mine was pretty stable at a good 94 Celsius.

That is scary.

 

[Kristjan]

No this is not normal at all and 99.9% the problem. Your CPU does little to no effort while you're in the BIOS. That generation doesn't even pull the power to justify 100ºC under extreme load in Africa.

Your cooler is most likely not correctly mounted and not making any contact with the CPU. Fix that and you'll fix your PC. You need to see idle temps of 30ºs C, not 90ºs (Ok, 40ºs if you're actually in Africa or a comparable hot place). If you're still using the thermal paste from 2014, please change it and make sure to stay way from metalic thermal pastes as you'll just damage your PC further.

Had you mentioned the temps in your first post you'd probably have the answer within 5 minutes

PS: if you're 100% sure the heatsink is correctly assembled and the thermal paste properly applied, the only other thing I can think of that justifies those temps is a short. I would assume your mb has short protection where needed and would shutdown immediately, or your PSU, that's out of my field of expertise, but some of the guys here can help with electronics! Nonetheless, it wouldn't run for 5-10min at 90ºC and THEN shutdown. This really sounds like improper heatsink assembly.

The ventilator did seem a bit wobbly while cleaning it and I just noticed the pins aren't going into the motherboard all the way, might be because it's old bit it seems like it's barely stuck to the board.
Yea I never reapplied the thermal paste it should still be the same old one from the day I got it
I'll try to get my hands on a different ventilator and see if that changes anything.

Edit: it's possible that I caused the ventilator to fall out a bit while cleaning it so it may not have been this way for a while.

What kind of cooler? That’s some dam high cpu temperatures at idle. Maybe it’s rebooting to keep the cpu safe.

It's the one that comes with intel processors

Dont buy anything until you are absolutely sure of the problem.

On those error postings, yea go thru them all, mainly application and system. Applications with poor coding and/or memory leaks will BSOD too.

The event errors? The only ones that come up are the two i posted along with some warnings

 

[Shrek]

did seem a bit wobbly while cleaning it and I just noticed the pins aren't going into the motherboard all the way, might be because it's old bit it seems like it's barely stuck to the board.

The fan or the whole heatsink?

 

[Kristjan]

For a reference, my 6700K with stock cooler runs at 28ºC with 22ºC ambient on an open rig. Not in the BIOS, windows idle. This is absolutely not normal.

We can stop suggesting looking for problems with windows, this is not a software problem if the cpu is hitting 90ºs C while in BIOS.

This should most likely be a cooler problem then right? Not a mb/cpu one?

 

[outpt]

The ventilator did seem a bit wobbly while cleaning it and I just noticed the pins aren't going into the motherboard all the way, might be because it's old bit it seems like it's barely stuck to the board.
Yea I never reapplied the thermal paste it should still be the same old one from the day I got it
I'll try to get my hands on a different ventilator and see if that changes anything.

Edit: it's possible that I caused the ventilator to fall out a bit while cleaning it so it may not have been this way for a while.


It's the one that comes with intel processors


The event errors? The only ones that come up are the two i posted along with some warnings

This should most likely be a cooler problem then right? Not a mb/cpu one?

Most definitely if the cooler isn’t mounted properly.

 

[Kristjan]

The fan or the whole heatsink?

The whole cooler actually just noticed I can take one of the four legs or whatever you might call it completely off the motherboard and if I tried hard enough could probably do the same to a second one

Sounds to me looking over the thread that the CPU may not seated correctly, when I installed my 10600k I had similar symptoms and I like many here have installed many CPU's.

It's not my first time looking into a computer by far, I've put together a few computers, the cooler in my computer feels really hard to manage, I can't properly pop it into the holes no matter what I try pretty much. I might be doing something wrong but it just feels off.

 

[Shrek]

THAT'S IT!

Reattach it, and test again.

 

[xorstl]

The whole cooler actually just noticed I can take one of the four legs or whatever you might call it completely off the motherboard and if I tried hard enough could probably do the same to a second one


It's not my first time looking into a computer by far, I've put together a few computers, the cooler in my computer feels really hard to manage, I can't properly pop it into the holes no matter what I try pretty much. I might be doing something wrong but it just feels off.

Those are bitchy to insert. You need to rotate the pins in the arrow direction while in the Up position, then pin them down in position through the wholes. Don't be afraid of applying force, that's how they work. You need to hear a clicking sound and you need to be able to lift the whole mb while holding the heatsink only, that's how tight it should be.

PS: if they are not rotated in the correct direction, they won't go all the way down and therefor won't lock.

 

[Kristjan]

THAT'S IT!

Reattach it, and test again.

Wouldn't go in correctly and I found that one of the four sides is slightly broken

THAT'S IT!

Reattach it, and test again.

Ok so I managed to get it in one of the pins didn't look like it fully went through tho. The temperature situation didn't change either, first bootup it's still in the high 70s

 

[Deleted member 24505]

You need a new cooler by the sounds of it.

 

[Kristjan]

You need a new cooler by the sounds of it.

Yeah I retract what I said previously it went down to the low 60s high 50s which didn't happen earlier at all. Still not the 30 that the previous user described tho. I should still be in the market for a cooler right?

Edit: the computer hasn't shut down yet, still waiting to be sure tho
Edit: temperature spikes up to the 90s sometimes

Those are bitchy to insert. You need to rotate the pins in the arrow direction while in the Up position, then pin them down in position through the wholes. Don't be afraid of applying force, that's how they work. You need to hear a clicking sound and you need to be able to lift the whole mb while holding the heatsink only, that's how tight it should be.

PS: if they are not rotated in the correct direction, they won't go all the way down and therefor won't lock.

I feel stupid for not thinking about the rotation of the pins. I went a good 15 minutes trying to figure it out thanks man

 

[RJARRRPCGP]

Overheat=TJMax=It will shut down. It won't reboot. The event log that I saw, indicated an improper shutdown. (not via the Start menu)

 

[Kristjan]

Overheat=TJMax=It will shut down. It won't reboot. The event log that I saw, indicated an improper shutdown. (not via the Start menu)

So you mean if it overheats it just shuts down without a reboot? Because it's rebooted everytime for me

 

[RJARRRPCGP]

So you mean if it overheats it just shuts down without a reboot? Because it's rebooted everytime for me

If you see it come back on by itself, it makes the PSU suspect.

 

[xorstl]

If you see it come back on by itself, it makes the PSU suspect.

It can reboot, depends on other things (i.e. maybe its not cpu TJMax triggering it, but heat on the MB itself due to spread since it can't spread to the heatsink which crashes drivers and reboots - seen this happening). I can't explain the fact his CPU goes to 90-95°C in BIOS using the PSU as a reason. Yes, it's a bad PSU, but it doesn't explain the situation that clearly improved by reseating the cpu cooler.

@Kristiyan please get new thermal paste too. No matter how tight you make your cooler, if you're using old and dry thermal paste that is almost 10 yo and stock, you will not get proper heat transfer from the cpu to the heatsink.

If you cant attach all 4 legs you should get a new cooler. I'm sure you can find a matching used one good as new, I still have 2 or 3 stock coolers laying around that fit yours. You can also buy a decent custom cooler but I dont expect you need anything more than the stock one for that particular cpu.

Please stop using that cpu until properly assembled, it's not healthy to be hitting TJMax constantly. Or worse if you're actually managing to spread that heat to places that dont have temp sensors and can't handle it, you might fry the MB too. Coupled with the fact your PSU is terrible and OVP/OPP/OTP will probably fail to do their jobs and you clearly lack the troubleshooting experience, you have a potential fire hazard if you keep pushing it in the current conditions.

PS: Make sure to remove the old thermal paste too (when you get the new one). Easy enough with 99% alcohol and a piece of paper / cotton tip, if you can only get your hands on 96%, that will work too but be careful and make sure it's well dry before you plug power back in (and before you apply the thermal paste). And remember, no electrically conductive thermal paste, with no experience you'll just fry a bunch of chips or caps. Easier if you watch a few videos on replacing thermal paste on a CPU and follow it nice and slowly, there's so many really nice and complete guides out there that will also teach you a thing or two along the way!