Crashing when gaming

[Chippyz]

So my previous RX 590 GPU was getting me crashes I did an RMA and I got a refund.
Got a 5700 XT now a month later with the same issue. Literally, I was just playing minecraft with a friend since his laptop can't do anything better, my screen went black, got a loud noise and my pc restarted.
I doubt I got two bad gpus in a row with the same issue from a completely different manufacturer.
I have no idea what to do now, I'm just sick of this....
And don't tell me reinstall this or that because I did many, many times already including drivers, windows...
I also checked all temperatures while gaming (cpu,mobo,gpu) and they were more than acceptable.

Crashed in Tomb Raider(2013), Devil may cry V and now even minecraft.
CPU: R7 2700X
GPU: 5700 XT PowerColor Red Dragon
MOBO: B450 Tomahawk Max
PSU: SeaSonic Focus Plus Platinum 750W

Should I try updating BIOS? Resseting CMOS? Another PCIE slot? Removing ram sticks?

 

[toname]

You should update to the latest BIOS for starters. How long did your 5700 XT work before you started getting crashes again? I'm suspecting a recent windows update might be the cause. Check GPU-Z and verify that it's showing your actual GPU's specs. If it only shows a generic name. There might be an issue with driver not reporting to OS what is installed. A system restore might help go back to a time where your system was stable and running good. Then from this point, you can troubleshoot. What is causing the crash. I know this process is tedious, annoying. But, I have the same issues with AMD 5000 series GPU's not running well with current drivers.

 

[Chippyz]

You should update to the latest BIOS for starters. How long did your 5700 XT work before you started getting crashes again? I'm suspecting a recent windows update might be the cause. Check GPU-Z and verify that it's showing your actual GPU's specs. If it only shows a generic name. There might be an issue with driver not reporting to OS what is installed. A system restore might help go back to a time where your system was stable and running good. Then from this point, you can troubleshoot. What is causing the crash. I know this process is tedious, annoying. But, I have the same issues with AMD 5000 series GPU's not running well with current drivers.

It all looks good in GPU Z, crashes started like a week after I got it.
I have reinstalled windows since then so no point in doing a restore point.
I will update to the latest MOBO bios and I will see if anything changes.

Also It doesn't crash as bad as my previous gpu, and it doesn't get artifacts.

 

[Selaya]

Win+R -> 'eventvwr.msc' (launches the Event Viewer), does it show you anything (Event Type Critical) about the crashes?

 

[ThrashZone]

Hi,
Look at event viewer for errors on that day of the crash.

 

[toname]

Cool. Make sure that OS does NOT automatically install "optional Drivers". We both have similar system. Although you system is much better.
Mine
CPU: R7 2700X
GPU: XFX R290X, Water cooled
MOBO: ASUS B450, Prime, with latest BIOS
MEM: 16GB, DDR-4, 3000mhz
Radeon Adrenaline: 20.9.2 installed

 

[Chippyz]

Win+R -> 'eventvwr.msc' (launches the Event Viewer), does it show you anything (Event Type Critical) about the crashes?
View attachment 172137
View attachment 172138

Yes, just Kernel-Power.
"The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly."

 

[Selaya]

Just realised that sometimes GPU-related issues are considered Errors, not Critical so you may want to check that too
However if there's Kernel-Power related Criticals it all points to some kind of a power delivery issue (system drawing more power than the PSU can handle, for instance) so you may want to debug that first (replace your PSU, shit like that).

 

[Chippyz]

Just realised that sometimes GPU-related issues are considered Errors, not Critical so you may want to check that too
However if there's Kernel-Power related Criticals it all points to some kind of a power delivery issue (system drawing more power than the PSU can handle, for instance) so you may want to debug that first (replace your PSU, shit like that).

In errors I found "Session "PerfDiag Logger" failed to start, The previous system shutdown was unexpected., Audit events have been dropped by the transport. 0,
The Audiosrv service failed to start due to the following error: The service did not start due to a logon failure.,
The SbieSvc service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion. "

Well, unfortunately I'm not in a position rn where I'm able to just change my psu especially since this one was't cheap in the first place. I will see what I can do.
Also since I built it and it's my first time It's possible I did something wrong. I will take it to a pc shop to clean it from dust and everything and if possible make them update the bios since I don't want to mess up and brick it.
And also thank you for the advice. I will update the situation.

 

[Selaya]

Just remembered this:

Seasonic FOCUS PLUS PSUs Encounter GPU Compatibility Issues

It has been confirmed by Seasonic that their FOCUS PLUS power supplies are experiencing potential conflict with a select number of graphics cards. In regards to NVIDIA, the compatibility issue is currently limited to the ASUS GeForce GTX 970 STRIX. In limited instances, this particular graphics...

www.techpowerup.com

Seasonic warns of Focus Plus PSU compatibility issues | bit-tech.net

Bad news for Vega 56, 64 owners.

www.bit-tech.net

That's probably your problem - you will in all likeliness need a new PSU.

 

[Chippyz]

Just remembered this:

Seasonic FOCUS PLUS PSUs Encounter GPU Compatibility Issues

It has been confirmed by Seasonic that their FOCUS PLUS power supplies are experiencing potential conflict with a select number of graphics cards. In regards to NVIDIA, the compatibility issue is currently limited to the ASUS GeForce GTX 970 STRIX. In limited instances, this particular graphics...

www.techpowerup.com

Seasonic warns of Focus Plus PSU compatibility issues | bit-tech.net

Bad news for Vega 56, 64 owners.

www.bit-tech.net

That's probably your problem - you will in all likeliness need a new PSU.

Well then it should happen during any heavy load on the gpu, but it seems to do it only in games.
I moved it to another PCIE slot. But I will put on furmark or something for a couple hours then..

 

[Selaya]

You may be able to RMA your PSU:

A few users have reported possible compatibility issues between pre-January 2018 FOCUS PLUS (v1) power supplies and certain brands of GPU models during heavy gaming / GPU utilization. This may result in a black screen or random reboot of the system. If you experience such occurrences, please contact support@seasonic.com and we will test your power supply and take necessary action to rectify any possible issues.

Seasonic Knowledge Base

Common questions and support documentation

knowledge.seasonic.com

 

[Chippyz]

You may be able to RMA your PSU:

Seasonic Knowledge Base

Common questions and support documentation

knowledge.seasonic.com

I put the card in the other PCIE slot and so far no crashes. I also replugged some cables just in case.
Got to play a decent amount of Death Stranding and CSGO.
However the second PCIE slot does bottleneck the gpu by like 20-40%
And also ran unigine heaven and a bunch of stress test on the cpu and gpu for a couple hours at the same time so I think that eliminates the PSU.
Maybe the cables and the gpu just needed reseating, I will have to test more and update the situation.

 

[shilka]

The problem with the Focus was with the FX version aka the Focus V1 which was later fixed and the FX version itself was replaced by the GX/PX aka V2 version which did not have the problem either
The OP has a PX so its not that problem

The PSU can still be broken but its not the compatibility problem
its been almost 3 years now and people are still going on about a problem that was fixed long ago you cant even buy a Focus FX/V1 in most places anymore its long been EOL

 

[Selaya]

I put the card in the other PCIE slot and so far no crashes. I also replugged some cables just in case.
Got to play a decent amount of Death Stranding and CSGO.
However the second PCIE slot does bottleneck the gpu by like 20-40%
And also ran unigine heaven and a bunch of stress test on the cpu and gpu for a couple hours at the same time so I think that eliminates the PSU.
Maybe the cables and the gpu just needed reseating, I will have to test more and update the situation.

Reduction in performance usually leads to a reduction in power draw which in turn may lead to the GPU remain in the safe areas of power draw and improve stability.
I mean, if you're willing to live with up to 40% reduction in performance be my guest.

 

[Chippyz]

Reduction in performance usually leads to a reduction in power draw which in turn may lead to the GPU remain in the safe areas of power draw and improve stability.
I mean, if you're willing to live with up to 40% reduction in performance be my guest.

But I crashed even in minecraft which for sure doesn't draw 190W from the GPU like other games.
I'm just testing it in this slot, of course I will put it back in the X16 slot.
This is a hard issue to troubleshoot because it's not like it crashes easly, It's very random I have to try everything I can.
Might crash after 30 minutes, or might crash once in a week.

 

[Chomiq]

Give us exact specs of your memory kit. DDR 4 3000 MHz isn't enough.
Random restarts when gaming might be result of memory settings not being stable, especially if you're using xmp on AMD platform. It doesn't have to be psu. Get Memtest64 and run it for few hours. Make sure you close all the programs running in the background so it will use as much memory as possible.

 

[Chippyz]

Give us exact specs of your memory kit. DDR 4 3000 MHz isn't enough.
Random restarts when gaming might be result of memory settings not being stable, especially if you're using xmp on AMD platform. It doesn't have to be psu. Get Memtest64 and run it for few hours. Make sure you close all the programs running in the background so it will use as much memory as possible.

HyperX Predator 2x8 3200MHz DDR4 CL16
HX432C16PB3K2/16

Alright.

Give us exact specs of your memory kit. DDR 4 3000 MHz isn't enough.
Random restarts when gaming might be result of memory settings not being stable, especially if you're using xmp on AMD platform. It doesn't have to be psu. Get Memtest64 and run it for few hours. Make sure you close all the programs running in the background so it will use as much memory as possible.

No errors in memtest.

 

[Selaya]

Have you measured/tracked your power consumption when playing Minecraft (Something like Afterburner's probably enough - or w/e you'd use for AMD)? You'd be surprised at how much even something like Minecraft can load your GPU (esp if you disable vsync) ...

In any case, a known issue exists with this specific model of Focus, so imo it'd be fairly safe to assume that this is the problem especially given that all the data points to a power-delivery issue (memory-related issues usually BSOD and would thus generate something in the event log).
Also, the issue here is the Focus' overzealous transient overvoltage or -current (don't really remember which, forgot all my EE shit lmao) protection that shuts it down on some higher-performance GPUs (GPU load is rarely, if ever constant during gaming - you may switch from a very light to a very intensive game at a moment's notice, and back again which in turn leads to different load levels and power draw and thus transients).
Admittedly this would still happen even on a PCIe-bottlenecked scenario so there's that too.

However, I would still suggest you to contact Seasonic support as they may be able to help you. I would also recommend you to test your system (unchanged) with a known good PSU, but that may not be something available to you. (Try visiting/asking a repair shop, maybe?)

 

[Chippyz]

Have you measured/tracked your power consumption when playing Minecraft (Something like Afterburner's probably enough - or w/e you'd use for AMD)? You'd be surprised at how much even something like Minecraft can load your GPU (esp if you disable vsync) ...

In any case, a known issue exists with this specific model of Focus, so imo it'd be fairly safe to assume that this is the problem especially given that all the data points to a power-delivery issue (memory-related issues usually BSOD and would thus generate something in the event log).
Also, the issue here is the Focus' overzealous transient overvoltage or -current (don't really remember which, forgot all my EE shit lmao) protection that shuts it down on some higher-performance GPUs (GPU load is rarely, if ever constant during gaming - you may switch from a very light to a very intensive game at a moment's notice, and back again which in turn leads to different load levels and power draw and thus transients).
Admittedly this would still happen even on a PCIe-bottlenecked scenario so there's that too.

However, I would still suggest you to contact Seasonic support as they may be able to help you. I would also recommend you to test your system (unchanged) with a known good PSU, but that may not be something available to you. (Try visiting/asking a repair shop, maybe?)

In modded minecraft(around 150 mods) and 300+ fps.
Whole 50-60W in game, in pause screen 100-150W, but it didn't crash in the pause screen.
But alright I will contact SeaSonic.
For the past few days I played Death Stranding and finished Tomb Raider, games which did draw around 160-170W and no crashes.
I put it back in the first X16 slot, I will test more.

Reply from seasonic: "Your serial number is from new revision and shouldn't encounter any issue. Any chance to try your PSU and its cables in another computer? It may be possible that PSU got issue (not related to high transient load) and that will trigger safety. Maybe make some more tests and if needed, RMA it either with your seller, our distributor... "

 

[Selaya]

Interesting. Good to have ruled that out tho.
Could be an issue with the PCIe slot then (damaged, or just badly/wrongly plugged in).

 

[Chippyz]

Well, It seems to run well in games now except.
I'm having complete system restarts when working in blender. Not rendering but just modelling something or anything really, my screen goes black and then it restarts.
I figured out it isn't RAM. I will test another PSU. Also updated the bios.

EDIT, couple hours later:
Well, as I assumed. It's not the PSU.
Which leaves the GPU, CPU and motherboard.

 

[Chippyz]

So, I just tested my GPU in another PC and it doesn't even go past boot/bios screen.(Keep in mind this system used only an APU until this) Like it shows MSI's pro series logo and it starts loading windows and later just no signal. But I can go into the BIOS settings fine.
Why is this happening? It works (almost fine, some issues) on my pc and not booting in another pc.
It could also be due to the motherboard?

 

[Chippyz]

Also happened yesterday, in photoshop(yeah, blackscreen full system crash, restart)
And for the first time I got these errors:

A fatal hardware error has occurred.

Reported by component: Processor Core
Error Source: Machine Check Exception
Error Type: Cache Hierarchy Error
Processor APIC ID: 0

The details view of this entry contains further information.
---------------------------------------------
A fatal hardware error has occurred.

Reported by component: Processor Core
Error Source: Machine Check Exception
Error Type: Bus/Interconnect Error
Processor APIC ID: 0

The details view of this entry contains further information.
----------------------------------------------
A fatal hardware error has occurred.

Reported by component: Processor Core
Error Source: Machine Check Exception
Error Type: Cache Hierarchy Error
Processor APIC ID: 8

The details view of this entry contains further information.

All three at the same time, after the crash.

 

[Chaba422]

my friend who has 5700xt and ryzen 1700x fixes hes PC from hard crashing by installing these

Latest Visual C++ Redistributable Runtimes All-in-One Mar 2025 Download

This archive contains the latest version (Mar 2025) of all VCRedist Visual Studio C++ runtimes, installable with a single click by running the includ

www.techpowerup.com

try it