FANS going nuts (GAINWARD GTX 770 Phantom 4GB) - SOLVED

[Deleted member 6693]

Suddenly the fans on my GPU is going crazy.....(see picture - Fan speed curve)

It goes from zero to 3000 rpm and then back to zero and to 3000 rpm again - on and on and on....
It drives me nuts.....

The fans are clean - just air-spayed them and temperatures are okay.
Gainward has an tool called EXPERTool - the only thing I can control with that is when I set the fans to full speed - but when setting it to Auto or manual to the lowest possible speed it still goes up and down and up and......

I have also tried with EVGA´s Precision X tool - same result....

Any ideas what i wrong ??

 

[EarthDog]

Uninstall that software completely and try MSI afterburner... ?

 

[Constantine Yevseyev]

I would personally just reset the motherboard's UEFI and then flash the GPU with original BIOS (
http://www.gainward.com/main/product/vga/pro/p00910/p00910_bios_109651b6c7348b736.zip).
If you haven't tried uninstalling NVIDIA software completely (as EarthDog suggested), then go for it first.

 

[Deleted member 6693]

Uninstall that software completely and try MSI afterburner... ?

Just uninstalled all GPU controlling software and installed MSI Afterburner 3.0.1 - same result........

Could it be the Nvidia driver/software - currently running 340.43 ??

 

[bubbleawsome]

I doubt it, but you might as well try an early 330.xx driver. I'm still on 327. After that I would try to run te card in a small Linux install. A portable one without drivers would still let you know if it is software or BIOS/hardware. Does it happen during booting or while in BIOS?

 

[Deleted member 6693]

Uninstalled 340.43 completly and Windows installed 337.88 by it self - no diff.
Flashed the BIOS with "Gainward.GTX770.4096.130703.rom" - no diff.

When in mobo BIOS and under booting the fans act normal.....this is very odd....

 

[bubbleawsome]

It makes it sound like software is still causing fan curve conflicts. Are you sure everything is gone? That's why you might should try a Linux boot.

 

[Deleted member 6693]

II will make a Linux Live CD (Knoppix) and see what happens....

 

[AsRock]

Make sure all dust is removed in the cooler even more so if it's the air blower type as they clog up very easy.

 

[Constantine Yevseyev]

Linux boot CD is not a bad idea, but there's 99% chance that it won't detect your GPU (or won't apply any thermal control rules to it, in the way that the fans will always run at maximum speed and the power state will be fixed to the lowest one, it's a common thing in Linux).
I would try openSUSE (http://software.opensuse.org/131/en). Just pick "Live GNOME" (or "Live KDE", it doesn't really matter for your purpose), your preferred download method and "64-bit". Chances are it will hook up your GTX 770 just fine (mostly because it's the same chip as GTX 680 from Q1 2012), but I don't think Knoppix will (too old and not really aimed at supporting GPUs, but whatever).
The last thing you can do is, of course, just reinstall Windows.
I still don't think it's a hardware problem (something you may call "serious" one), so let's just try everything on the software side and only after that go with the possible hardware damage/etc theories.

 

[Deleted member 6693]

The card is clean - no dust at all.
I will try Knoppix and OpenSuse Live Gnome when i get home from work.

A thought - could it be the thermal compound from the factory that somehow
is faulty - maybe dried out or miss-applied??

Maybe I should disassemble the cooling unit to see how it looks.......

 

[AsRock]

The card is clean - no dust at all.
I will try Knoppix and OpenSuse Live Gnome when i get home from work.

A thought - could it be the thermal compound from the factory that somehow
is faulty - maybe dried out or miss-applied??

Maybe I should disassemble the cooling unit to see how it looks.......

I had the issue once with my 6970, and one of the sensors on the gpu was about 20-25c difference which was due to paste. Which is one thing i really liked about the card as a lot of cards you only see one temperature from the gpu.

Have you got in touch with the manufacture about the issue ?, if so what did they have to say about it ?. And might be a good idea if you take the cooler off to make sure you want lose your warranty.

Got a spare HDD ?, if so put a fresh copy of windows on it there be no need to activate it right away and get all the drivers installed and see if the problem is there. Be better to unplug the current HDD while you do this to save any kind of complications.

 

[Deleted member 6693]

Sitting on OpenLinux Live GNOM right now ... and the GPU fans act normal....damn,
I got to install Windows again.....

 

[Deleted member 6693]

Found a solution ..... downloaded "Display Driver Uninstaller Download version 12.9.4.0"
from here: http://www.guru3d.com/files-details/display-driver-uninstaller-download.html (Broken link)

or here: http://www.wagnardmobile.com/DDU/downloads.html

Ran the thing in SaveMode and voila.........I have a suspicion that one of Nvidia´s driver versions caused the fault......

Thank you all for comming with good suggestions

 

[Constantine Yevseyev]

Found a solution ..... downloaded "Display Driver Uninstaller Download version 12.9.4.0"
from here: http://www.guru3d.com/files-details/display-driver-uninstaller-download.html

Ran the thing in SaveMode and voila.........I have a suspicion that one of Nvidia´s driver versions caused the fault......

Thank you all for comming with good suggestions

Unbelievable. I used to think that DDU is just one of those crappy adware programs that "manage" your driver software, but it turns out this one can actually help in some cases... Let's just hope it didn't break anything on its way LOL!
I believe DDU just took care of old power management profiles found in AppData/Program Data directories (which usually don't get "flushed" during uninstallation progress) by brutally deleting both the "old style" storage and the newer one. The NVIDIA might have changed things a little bit in between two releases of their GeForce software, and it somehow affected your system... Anyway, it's a great thing that the problem is now gone and you didn't have to do anything, you know, risky.

 

[Deleted member 6693]

Nah .... I did a search for nvidia on my C drive and deleted everything - but that did not help.

In the spoiler is the DDU log - it seems there is registry keys and inf files that are removed....

Update: it seems to be the 337.88 and 340.43 that are causing this - drivers before them do not cause any problems.........

For sure DDU is now in my toolbox (http://www.wagnardmobile.com/DDU/downloads.html)

Spoiler: DDU log

17-07-2014 17:10:40 >> DDU Version: 12.7.1
17-07-2014 17:10:40 >> OS: Windows 8.1
17-07-2014 17:10:40 >> Architecture: x64
17-07-2014 17:10:40 >> PCI\VEN_10DE&DEV_1184&SUBSYS_118410B0&REV_A1\4&320ACFF0&0&0010: NVIDIA GeForce GTX 770
1 matching device(s) found.

17-07-2014 17:10:40 >> Driver Version : 9.18.13.3788
17-07-2014 17:10:40 >> User Account Name : moso
17-07-2014 17:10:40 >> ddudr DP_ENUM RESULT BELOW
17-07-2014 17:10:40 >> The following third-party driver packages are installed on this computer:
oem0.inf
Provider: Microsoft
Class: Printere
oem1.inf
Provider: SAMSUNG Electronics Co., Ltd.
Class: SAMSUNG Android Phone
oem10.inf
Provider: Hewlett-Packard
Class: IEEE 1284.4-kompatible printere
oem11.inf
Provider: Hewlett-Packard
Class: Billedenheder
oem12.inf
Provider: HP
Class: Printere
oem13.inf
Provider: Citrix Systems Inc.
Class: ctxusbm
oem14.inf
Provider: Citrix Systems Inc.
Class: Citrix USB Devices
oem15.inf
Provider: Realtek Semiconductor Corp.
Class: Enheder til lyd, video og spil
oem16.inf
Provider: ASMedia Technology Inc
Class: USB-controllere (Universal Serial Bus)
oem17.inf
Provider: ASMedia Technology Inc
Class: USB-controllere (Universal Serial Bus)
oem18.inf
Provider: ASUSTek Computer Inc
Class: USB-controllere (Universal Serial Bus)
oem19.inf
Provider: ASUSTek Computer Inc
Class: Lagerenhedscontrollere
oem2.inf
Provider: NVIDIA
Class: USB-controllere (Universal Serial Bus)
oem20.inf
Provider: ASUSTek Computer Inc
Class: USB-controllere (Universal Serial Bus)
oem21.inf
Provider: Western Digital Technologies
Class: WD Drive Management devices
oem22.inf
Provider: NVIDIA
Class: Enheder til lyd, video og spil
oem23.inf
Provider: NVIDIA
Class: Skærmkort
oem24.inf
Provider: Logitech
Class: Brugerstyrede inputenheder
oem25.inf
Provider: Corsair
Class: Brugerstyrede inputenheder
oem26.inf
Provider: SAMSUNG Electronics Co., Ltd.
Class: USB-controllere (Universal Serial Bus)
oem27.inf
Provider: ClockworkMod
Class: SAMSUNG Android Phone
oem28.inf
Provider: libusbx.org
Class: USB-enheder
oem29.inf
Provider: NVIDIA
Class: Skærmkort
oem3.inf
Provider: NVIDIA
Class: Skærmkort
oem30.inf
Provider: NVIDIA
Class: Enheder til lyd, video og spil
oem31.inf
Provider: SAMSUNG Electronics Co., Ltd.
Class: Modemmer
oem32.inf
Provider: SAMSUNG Electronics Co., Ltd.
Class: USB-controllere (Universal Serial Bus)
oem33.inf
Provider: SAMSUNG Electronics Co., Ltd.
Class: Bærbare enheder
oem34.inf
Provider: NVIDIA
Class: Skærmkort
oem35.inf
Provider: PCTV Systems
Class: Enheder til lyd, video og spil
oem36.inf
Provider: PCTV Systems
Class: Brugerstyrede inputenheder
oem38.inf
Provider: NVIDIA
Class: Skærmkort
oem4.inf
Provider: Samsung
Class: Skærme
oem46.inf
Provider: NVIDIA
Class: Skærmkort
oem47.inf
Provider: CREATIVE
Class: Enheder til lyd, video og spil
oem48.inf
Provider: NVIDIA
Class: Skærmkort
oem49.inf
Provider: Silicon Labs Software
Class: USB-controllere (Universal Serial Bus)
oem5.inf
Provider: NVIDIA
Class: Enheder til lyd, video og spil
oem50.inf
Provider: Dynastream Innovations, Inc.
Class: libusb-win32 devices
oem51.inf
Provider: NVIDIA
Class: Skærmkort
oem52.inf
Provider: NVIDIA
Class: Enheder til lyd, video og spil
oem54.inf
Provider: NVIDIA
Class: Skærmkort
oem55.inf
Provider: Elaborate Bytes AG
Class: Lagerenhedscontrollere
oem57.inf
Provider: AzureWave
Class: Systemenheder
oem6.inf
Provider: Realtek
Class: Netværkskort
oem7.inf
Provider: NVIDIA
Class: Enheder til lyd, video og spil
oem8.inf
Provider: Kaspersky Lab
Class: Netværkstjeneste
oem9.inf
Provider: Hewlett-Packard
Class: USB-controllere (Universal Serial Bus)

17-07-2014 17:11:00 >> Uninstalling NVIDIA driver ...
17-07-2014 17:11:00 >> Executing ddudr Remove
17-07-2014 17:11:00 >> PCI\VEN_10DE&DEV_1184&SUBSYS_118410B0&REV_A1\4&320ACFF0&0&0010: Removed
1 device(s) were removed.

17-07-2014 17:11:00 >> ddudr Remove Display Complete
17-07-2014 17:11:00 >> Executing Driver Store cleanUP(Find OEM)...
17-07-2014 17:11:00 >> oem2 Found
17-07-2014 17:11:00 >> dp_delete "oem2.inf"
17-07-2014 17:11:00 >> Executing Driver Store CleanUP(delete OEM)...
17-07-2014 17:11:00 >> Driver package 'oem2.inf' deleted.

17-07-2014 17:11:00 >> oem22 Found
17-07-2014 17:11:00 >> -f dp_delete "oem22.inf"
17-07-2014 17:11:00 >> Executing Driver Store CleanUP(delete OEM)...
17-07-2014 17:11:00 >> Driver package 'oem22.inf' deleted.

17-07-2014 17:11:01 >> oem23 Found
17-07-2014 17:11:01 >> -f dp_delete "oem23.inf"
17-07-2014 17:11:01 >> Executing Driver Store CleanUP(delete OEM)...
17-07-2014 17:11:01 >> Driver package 'oem23.inf' deleted.

17-07-2014 17:11:01 >> oem29 Found
17-07-2014 17:11:01 >> -f dp_delete "oem29.inf"
17-07-2014 17:11:01 >> Executing Driver Store CleanUP(delete OEM)...
17-07-2014 17:11:02 >> Driver package 'oem29.inf' deleted.

17-07-2014 17:11:02 >> oem3 Found
17-07-2014 17:11:02 >> -f dp_delete "oem3.inf"
17-07-2014 17:11:02 >> Executing Driver Store CleanUP(delete OEM)...
17-07-2014 17:11:02 >> Driver package 'oem3.inf' deleted.

17-07-2014 17:11:02 >> oem30 Found
17-07-2014 17:11:02 >> -f dp_delete "oem30.inf"
17-07-2014 17:11:02 >> Executing Driver Store CleanUP(delete OEM)...
17-07-2014 17:11:02 >> Driver package 'oem30.inf' deleted.

17-07-2014 17:11:02 >> oem34 Found
17-07-2014 17:11:02 >> -f dp_delete "oem34.inf"
17-07-2014 17:11:02 >> Executing Driver Store CleanUP(delete OEM)...
17-07-2014 17:11:03 >> Driver package 'oem34.inf' deleted.

17-07-2014 17:11:03 >> oem38 Found
17-07-2014 17:11:03 >> -f dp_delete "oem38.inf"
17-07-2014 17:11:03 >> Executing Driver Store CleanUP(delete OEM)...
17-07-2014 17:11:03 >> Driver package 'oem38.inf' deleted.

17-07-2014 17:11:03 >> oem46 Found
17-07-2014 17:11:04 >> -f dp_delete "oem46.inf"
17-07-2014 17:11:04 >> Executing Driver Store CleanUP(delete OEM)...
17-07-2014 17:11:04 >> Driver package 'oem46.inf' deleted.

17-07-2014 17:11:04 >> oem48 Found
17-07-2014 17:11:04 >> -f dp_delete "oem48.inf"
17-07-2014 17:11:04 >> Executing Driver Store CleanUP(delete OEM)...
17-07-2014 17:11:04 >> Driver package 'oem48.inf' deleted.

17-07-2014 17:11:05 >> oem5 Found
17-07-2014 17:11:05 >> -f dp_delete "oem5.inf"
17-07-2014 17:11:05 >> Executing Driver Store CleanUP(delete OEM)...
17-07-2014 17:11:05 >> Driver package 'oem5.inf' deleted.

17-07-2014 17:11:05 >> oem51 Found
17-07-2014 17:11:05 >> -f dp_delete "oem51.inf"
17-07-2014 17:11:05 >> Executing Driver Store CleanUP(delete OEM)...
17-07-2014 17:11:05 >> Driver package 'oem51.inf' deleted.

17-07-2014 17:11:05 >> oem52 Found
17-07-2014 17:11:05 >> -f dp_delete "oem52.inf"
17-07-2014 17:11:05 >> Executing Driver Store CleanUP(delete OEM)...
17-07-2014 17:11:05 >> Driver package 'oem52.inf' deleted.

17-07-2014 17:11:05 >> oem54 Found
17-07-2014 17:11:05 >> -f dp_delete "oem54.inf"
17-07-2014 17:11:05 >> Executing Driver Store CleanUP(delete OEM)...
17-07-2014 17:11:06 >> Driver package 'oem54.inf' deleted.

17-07-2014 17:11:06 >> oem7 Found
17-07-2014 17:11:06 >> -f dp_delete "oem7.inf"
17-07-2014 17:11:06 >> Executing Driver Store CleanUP(delete OEM)...
17-07-2014 17:11:06 >> Driver package 'oem7.inf' deleted.

17-07-2014 17:11:06 >> Driver Store CleanUP Complete.
17-07-2014 17:11:06 >> HDAUDIO\FUNC_01&VEN_10DE&DEV_0040&SUBSYS_10B01184&REV_1001\5&29C27FFC&0&0001: Removed
1 device(s) were removed.

17-07-2014 17:11:06 >> Executing Driver Store cleanUP(Find OEM)...
17-07-2014 17:11:06 >> Driver Store CleanUP Complete.
17-07-2014 17:11:06 >> Trying to remove NVIDIA Virtual Audio Device (Wave Extensible) (WDM) if present!
17-07-2014 17:11:06 >> No devices were removed.

17-07-2014 17:11:06 >> ddudr Remove Audio/HDMI Complete
17-07-2014 17:11:06 >> ddudr Remove Monitor started
17-07-2014 17:11:06 >> -DISPLAY\SAM05CC\5&EBF9683&0&UID0- Monitor id found
17-07-2014 17:11:06 >> DISPLAY\SAM05CC\5&EBF9683&0&UID0 : Removed
1 device(s) were removed.

17-07-2014 17:11:06 >> -DISPLAY\SAM05CC\1&8713BCA&0&UID0- Monitor id found
17-07-2014 17:11:07 >> DISPLAY\SAM05CC\1&8713BCA&0&UID0 : Removed
1 device(s) were removed.

17-07-2014 17:11:07 >> -DISPLAY\SAM05CC\5&EBF9683&0&UID1048848- Monitor id found
17-07-2014 17:11:07 >> DISPLAY\SAM05CC\5&EBF9683&0&UID1048848 : Removed
1 device(s) were removed.

17-07-2014 17:11:07 >> -DISPLAY\SAM05CC\5&EBF9683&1&UID1048848- Monitor id found
17-07-2014 17:11:07 >> DISPLAY\SAM05CC\5&EBF9683&1&UID1048848 : Removed
1 device(s) were removed.

17-07-2014 17:11:07 >> Cleaning Process/Services...
17-07-2014 17:11:07 >> Starting reg cleanUP... May take a minute or two.
17-07-2014 17:11:08 >> Starting dcom/clsid/appid/typelib cleanup
17-07-2014 17:11:08 >> Step 1/2
17-07-2014 17:11:08 >> Step 2/2
17-07-2014 17:11:08 >> Extra step
17-07-2014 17:11:08 >> exta step #2
17-07-2014 17:11:09 >> Interface CleanUP
17-07-2014 17:11:10 >> Finished dcom/clsid/appid/typelib cleanup
17-07-2014 17:11:10 >> Pnplockdownfiles region cleanUP
17-07-2014 17:11:16 >> Firewall entry cleanUP
17-07-2014 17:11:16 >> Power Settings Cleanup
17-07-2014 17:11:16 >> System environement CleanUP
17-07-2014 17:11:16 >> SharedDlls CleanUP
17-07-2014 17:11:16 >> ngenservice Clean
17-07-2014 17:11:16 >> Remove eventviewer stuff
17-07-2014 17:11:16 >> Der er ingen værdier med det navn. Nvtmru
17-07-2014 17:11:17 >> Der er ingen værdier med det navn. ShadowPlay
17-07-2014 17:11:17 >> Der er ingen værdier med det navn. StereoLinksInstall
17-07-2014 17:11:17 >> -Starting S-1-5-xx region cleanUP
17-07-2014 17:11:17 >> -End of S-1-5-xx region cleanUP
17-07-2014 17:11:17 >> End of Registry Cleaning
17-07-2014 17:11:17 >> Killing Explorer.exe
17-07-2014 17:11:17 >> Cleaning UpdatusUser users ac if present
17-07-2014 17:11:17 >> Cleaning Directory
17-07-2014 17:11:17 >> Mappen 'C:\NVIDIA' blev ikke fundet.
17-07-2014 17:11:17 >> Deleting some specials folders, it could take some times...
17-07-2014 17:11:17 >> Folder C:\NVIDIA doesn't exist.
17-07-2014 17:11:17 >> Starting the removal of nVidia Optimus UpperFilter if present.
17-07-2014 17:11:17 >> Executing Driver Store cleanUP(Find OEM)...
17-07-2014 17:11:18 >> Driver Store CleanUP Complete.
17-07-2014 17:11:18 >> Restarting Computer

 

[Deleted member 6693]

Damn.... the fans went haywire again......

If i run with:
Microsoft Default Driver - it works.
In SafeMode - it works.
On Linux LiveCD - it works.
Before drivers are loaded in Windows - it works.


With all drivers I could get my hands on (the web) from Nvidia/Gainward/Microsoft Update - the fans goes haywire...
I have tried in another computer with Windows 7 x64 Pro - the same sh..
I have re-installed my own computer with Win 8.1 Pro x64 - same shi.

The only thing I can install is PhysX software - no drivers - and the fans can not be controlled with MSI Afterburner, EXPERTool, PrecisionX or other tools...

Any ideas what to do next?? RMA - or BIOS edit the fans settings (is that possible?)

 

[natr0n]

utorrent makes your fans spin high are you using it ?

 

[bubbleawsome]

utorrent makes your fans spin high are you using it ?

I've never ah that problem on my 770.

 

[Deleted member 6693]

utorrent makes your fans spin high are you using it ?

Nope - i am not a torrent boy - i dont use torrent clients at all....

bubbleawsome said: ↑
I've never ah that problem on my 770.

What vendor do you have?? GAINWARD?

 

[bubbleawsome]

Nope - i am not a torrent boy - i dont use torrent clients at all....

bubbleawsome said: ↑
I've never ah that problem on my 770.

What vendor do you have?? GAINWARD?

PNY, which I think is the sister company of gainward? I'm not even 50% sure on that but I think I heard it somewhere. EDIT: It isn't
I was just saying that I have never had that problem with utorrent with any of my cards.

 

[Volks]

are you installing anything special after a fresh install of windows? besides just the latest driver? you can try to narrow down the problem by using Sysinternals Autoruns, disabling all drivers and then reenabling them one by one to see which driver it starts behaving funny with. maybe there are other drivers conflicting with the Nvidia driver.

 

[Deleted member 6693]

are you installing anything special after a fresh install of windows? besides just the latest driver? you can try to narrow down the problem by using Sysinternals Autoruns, disabling all drivers and then reenabling them one by one to see which driver it starts behaving funny with. maybe there are other drivers conflicting with the Nvidia driver.

Fresh install, no drivers installed at all - not even patches - and tried after installing all mobo drivers and patches from WU......

I have tried SysInternals - both Autoruns and LoadOrder (Load order for drivers and services) - I can disable all I want - it does not help.
Under the install of the Nvidia drivers (even when only using DeviceManager an installing/updating driver - no other Nvidia software is installed) it starts........
Something in the drivers triggers the control of the fans......

The DDU is the only way to get rid of the haywire fans......not even uninstalling the drivers helps.....

 

[Deleted member 6693]

Okay - I think the case is solved - just got an email from GAINWARD Support:

Hi,

This sounds you have a card with a defective chipset fan control.

The fans are controlled from the chipset after the driver installation because the 770 card has GPU Boost 2.0.

A defective chipset fan control is not repairable.

You will get an exchange card.

Please contact your reseller Komplett to start the rma procedure.

Thanks all fo trying to help

 

[BiggieShady]

PNY, which I think is the sister company of gainward? I'm not even 50% sure on that but I think I heard it somewhere. EDIT: It isn't

I tend to mix PNY and PALIT also