Faulty GPU in brand new laptop?

[dgianstefani]

Hi. Please see attached photo for reference.

I bought a brand new cyberpower tracer II from a guy on facebook.

The laptop was working fine for a day.

I repasted the CPU with liquid metal and the GPU with cryonaut.

Last night while I was playing rainbow six siege the laptop crashed and now I have these strange lines on screen and boxes.

I reinstalled windows and drivers to no avail. As soon as the Nvidia card drivers installed the lines came back.

Does anyone have any ideas? I'm not sure about warranty as I'm not the original purchaser. Could it be i didn't reconnect something properly after reassembling the laptop and it came loose? The laptop is still functional I just have these weird lines.

 

[r9]

Hi. Please see attached photo for reference.

I bought a brand new cyberpower tracer II from a guy on facebook.

The laptop was working fine for a day.

I repasted the CPU with liquid metal and the GPU with cryonaut.

Last night while I was playing rainbow six siege the laptop crashed and now I have these strange lines on screen and boxes.

I reinstalled windows and drivers to no avail. As soon as the Nvidia card drivers installed the lines came back.

Does anyone have any ideas? I'm not sure about warranty as I'm not the original purchaser. Could it be i didn't reconnect something properly after reassembling the laptop and it came loose? The laptop is still functional I just have these weird lines.View attachment 100302

I would open it again replace the thermal paste check the seating of the cooling.
On the warranty I'm no expert but opening the Laptop and replacing the thermal paste provable voided the warranty.
Over the years I've built more than 2000 computers, reflown 200+ GPUs, consoles, laptops, did chip-level repairs on Laptops and GPUs one of the things that I've learned is not to mess with things that work.

 

[LightningJR]

You repasted a laptop CPU with liquid metal? That's risky. Not sure if Kryonaut is electrically conductive but I know liquid metal is. Yeah reopen the laptopand doub check everything, if it's all good I would check the GPU and CPU to see if there's been a short.

 

[droopyRO]

Dose that liquid metal stay in place as thermal paste ? if so moving a laptop around in a bag or a backpack might cause it to drip from the heatsink to other components.

 

[Space Lynx]

you might have fried your laptop with the liquid metal.

 

[Jetster]

This is why you don't work on a laptop unless its broken. All you can do now is take it to someone that works on them, or take it apart and try again. Good luck man

 

[Final_Fighter]

the liquid metal propably killed it. ive used that stuff for shunt mods becuase its conductive. only thing you can do is wipe the chips completely clean. try and remove ALL of the liquid metal and use regular thermal paste. you might get lucky and the liquid metal is just somewhere its not supossed to be and didnt do any damage.

 

[Space Lynx]

the liquid metal propably killed it. ive used that stuff for shunt mods becuase its conductive. only thing you can do is wipe the chips completely clean. try and remove ALL of the liquid metal and use regular thermal paste. you might get lucky and the liquid metal is just somewhere its not supossed to be and didnt do any damage.

I did this before on my old laptop on a gtx 1070. i used an air can to blow it out from under the gpu a couple tiny drops got under there. im never using the stuff ever again, lesson learned. haha

 

[jboydgolfer]

Dose that liquid metal stay in place as thermal paste ?

Not if too much is used. Using it between ihs& cooler is foolish. The gains (if any) are minimal, & the risk makes it not worthwhile. LM is good for thermal conductivity, but ive compared conductonaut to arctic silver 5 & noctua during a delid, the difference is almost margin or error level minute. the biggest difference i noted was temp uniformity between cores over traditional Paste TIM.

if the GPU was faulty, it would have behaved this way when you got it. Sadly, this sounds more like "i may have broke GPU" than "faulty GPU"

if it were me in this position. Id turn off the laptop. Carefully take it apart, and remove that LM, clean it up, verify all is properly reassembled, and try it out again. Making sure all thermal pads, and spacers, etc are in proper positions.

 

[dgianstefani]

Seems to me a lot of people can't read that the liquid metal was onthe CPU not the GPU. The laptop was absolutely fine when i disabled the 1060 in device manager running off integrated graphics. If people are trying to tell me that kryonaut, a non conductive thermal paste would damage the gpu then that's retarded. I'm taking it back on warranty.

 

[Jetster]

Taking it apart was your mistake. Laptops are sensitive and fragile not to be messed with. Even the best laptops are a risk to disable and put back together.

 

[therealmeep]

Seems to me a lot of people can't read that the liquid metal was onthe CPU not the GPU. The laptop was absolutely fine when i disabled the 1060 in device manager running off integrated graphics. If people are trying to tell me that kryonaut, a non conductive thermal paste would damage the gpu then that's retarded. I'm taking it back on warranty.

I dont really think this is stupid, not trying to knock experience or anything here, but some lm could have easily been dripped onto some of the lanes connecting the two of them or something critical around the CPU, and you wouldn't see that issue unless you ran your DGPU.

 

[Final_Fighter]

Seems to me a lot of people can't read that the liquid metal was onthe CPU not the GPU. The laptop was absolutely fine when i disabled the 1060 in device manager running off integrated graphics. If people are trying to tell me that kryonaut, a non conductive thermal paste would damage the gpu then that's retarded. I'm taking it back on warranty.

i did not read your post wrong. i meant what i said. if the liquid metal got were its not supposed to be then it could have ruined the laptop.

 

[Mr.Scott]

Seems to me a lot of people can't read that the liquid metal was onthe CPU not the GPU. The laptop was absolutely fine when i disabled the 1060 in device manager running off integrated graphics. If people are trying to tell me that kryonaut, a non conductive thermal paste would damage the gpu then that's retarded. I'm taking it back on warranty.

Disassembly voided that warranty. You are openly committing fraud.
/thread

 

[newtekie1]

The heatsink also cools the memory, and those lines look like what happens when memory goes bad. Did you make sure the get all the thermal pads back in place when you put the heatsink back on? Because I'd be willing to bet a thermal pad is out of place, and the memory overheated and died.

I'd also be willing to bet that if you sent it in for warranty, Cyberpower will see you opened it, see you replaced the thermal paste, and see the laptop died due to heat and void the warranty.

 

[John Naylor]

Best to avoid any conductive (Liquid Metal) or capacitive (AS5) materials.

 

[dgianstefani]

Disassembly does not void warranty. Read the warranty conditions before talking about things you don't know about.

 

[qubit]

I bought a brand new cyberpower tracer II from a guy on facebook.

There's your mistake right there. Some shady bloke on FB sold you a "new" laptop. Sure. There's more to this story than you're telling us. That Liquid Metal just compounded the problem, too. Why try and fix a brand new laptop yourself that lasted only one day rather than claim warranty? Makes no sense.

Try and get a refund from him if you can. I predict it'll be a challenge to say the least. If there was a warranty void sticker on it that you had to break to open the laptop, then you can kiss your money goodbye for sure.

 

[newtekie1]

Disassembly does not void warranty. Read the warranty conditions before talking about things you don't know about.

Disassemble alone does not void the warranty, but if something you did while it was disassembled or if you didn't put it back together properly, then that will void the warranty.

 

[dgianstefani]

Except it wasn't something I did during disassembly, since the laptop worked for a full day afterwards, and the faulty component was not the component at risk. I have since received a full refund.

 

[jboydgolfer]

Except it wasn't something I did during disassembly, since the laptop worked for a full day afterwards, and the faulty component was not the component at risk. I have since received a full refund.

You got a full refund of nine hours? Almost seems like the thread wasnt needed. You got me beat for refund time, damn.

By the way putting liquid metal in place of thermal interface material isn't a good idea. For future reference.

Disassembly voided that warranty. You are openly committing fraud.

unless he's in the US, where it is federally illegal for Companies to limit who or where a owner gets a item repaired. since the 1970's. so actually the company would be the ones breaking the law by punishing someone for opening their laptop

 

[Mr.Scott]

Disassembly does not void warranty. Read the warranty conditions before talking about things you don't know about.

Disclaimer of Warranties - Except as set forth herein, Company disclaims all warranties including implied warranties to the extent permitted by law (to the extent they may not be disclaimed, Company limits the duration of such implied warranties to the duration of this Limited Warranty); Company disclaims any and all warranties and representations other than those explicitly specified in this contract; any warranties, if separately provided in writing, are extended only to the Buyer whose name is shown on this invoice/contract. Warranties do not cover product damaged by external causes, including accident, abuse, misuse, improper installation, problems with electrical power, acts of third parties, Products that are altered or repaired by anyone not authorized by Company, usage not in accordance with instructions accompanying the Product(s), or failure to perform required preventive maintenance, including but not limited to backups, problems caused by use of software, parts and components not supplied by Company, weather conditions, lightning, fire, water, or any acts of nature or God; Company shall not be obligated to provide any warranty service or obligations unless customer has paid its invoices in full under this or any other Company invoice.

https://www.cyberpowerpc.com/company/warranty.aspx

I can read. Your claim would fail here.
You were blessed to get it covered, assuming of course it really did.
I already know you neglected some info to them when you sent it.
It's fraud man. Don't know what you call it but that's what it is.

 

[eidairaman1]

Seems to me a lot of people can't read that the liquid metal was onthe CPU not the GPU. The laptop was absolutely fine when i disabled the 1060 in device manager running off integrated graphics. If people are trying to tell me that kryonaut, a non conductive thermal paste would damage the gpu then that's retarded. I'm taking it back on warranty.

You screwed with it, your fault, you won't get sympathy from us for screwing up your system, also you came here for help but instead started arguing with us acting like you know more than we do, so what was the point of this thread then?

Learn from this and never do it again. Better Yet Take it to a shop.

P.S. If you decide to comeback please read this forum guideline before posting here again.

https://www.techpowerup.com/forums/threads/forum-guidelines.197329/


/Thread

 

[Toothless]

This thread got savage quick.

 

[silentbogo]

I bought a brand new cyberpower tracer II from a guy on facebook.

That does not qualify for "brand new". Most likely you've got a baked semi-dead laptop for the price of "new".
If in reality you did not get a refund, you can always contact me if you are willing to sell this puppy for an adequate price - it will be a good replacement for my ProBook 640 G1 after I fix it.