Faulty GPU or Software glitch

[AlexAXL]

Hello everyone,

I've recently purchased the Asus Strix 980 Ti, but I have some questions as I didn't find anywhere a solution.
So, first one, why in GPU-Z is it showing only DX11.2? Shouldn't it be DX 12? (Windows 10 is the operating system)

Second, I see that the bus interface is just at PCI E3.0 @ x8, and that is all the time, it never changes to x16 as it should. Even, in full load it stays that way.
I installed another software, SS Sandra, just to confirm it reports the same specs.
It says:
" System Bus 1
Type : PCIe 3.00 x8 2.5Gbps
Multiplier : 3x
Bridge : Intel Core (Haswell) PCI Express x16 Controller
Device Connected : ASUS GM200 [GeForce GTX 980 Ti]

Performance Enhancing Tips
Warning 1204 : Link speed lower than maximum supported. Device may be in low-power mode.
Warning 1207 : Link width lower than maximum supported. Device may be in low-power mode.

Warning W1204 - This device seems slow. While this does not hamper the bus speed directly transactions with this device will take longer and thus reducing the overall efficiency.
Fix: You cannot fix this - but keep it in mind when buying your next device. "

I tried to deactivate the powersavin in windows profile for the PCIe. I even tried to activate "Prefer maximum performance" in nVIDIA Control Panel-> Power Management Mode, but it's the same. The only difference was "PCIe 3.00 x8 8Gbps" (opposed to 2.5Gbps)", but as you can see it stayed at x8.

Please clear these things, as I don't know if this is about a faulty GPU, software, or event the motherboard itself.
Thank you!

 

[AlexAXL]

Come on, no ideas?

 

[GhostRyder]

Hello everyone,

I've recently purchased the Asus Strix 980 Ti, but I have some questions as I didn't find anywhere a solution.
So, first one, why in GPU-Z is it showing only DX11.2? Shouldn't it be DX 12? (Windows 10 is the operating system)
View attachment 67462
Second, I see that the bus interface is just at PCI E3.0 @ x8, and that is all the time, it never changes to x16 as it should. Even, in full load it stays that way.
I installed another software, SS Sandra, just to confirm it reports the same specs.
It says:
" System Bus 1
Type : PCIe 3.00 x8 2.5Gbps
Multiplier : 3x
Bridge : Intel Core (Haswell) PCI Express x16 Controller
Device Connected : ASUS GM200 [GeForce GTX 980 Ti]

Performance Enhancing Tips
Warning 1204 : Link speed lower than maximum supported. Device may be in low-power mode.
Warning 1207 : Link width lower than maximum supported. Device may be in low-power mode.

Warning W1204 - This device seems slow. While this does not hamper the bus speed directly transactions with this device will take longer and thus reducing the overall efficiency.
Fix: You cannot fix this - but keep it in mind when buying your next device. "

I tried to deactivate the powersavin in windows profile for the PCIe. I even tried to activate "Prefer maximum performance" in nVIDIA Control Panel-> Power Management Mode, but it's the same. The only difference was "PCIe 3.00 x8 8Gbps" (opposed to 2.5Gbps)", but as you can see it stayed at x8.

Please clear these things, as I don't know if this is about a faulty GPU, software, or event the motherboard itself.
Thank you!

Well at 8x vs 16x on PCIE 3.0 the difference is unnoticeable as recent tests have shown. As far as what it is reading it depend n your system itself (I have read your specs but I am still asking). Do you have anything else in the other slots? What slot is the GPU located in?

 

[Devon68]

Well it just might be a windows 10 glitch.
Anyway PCIe 3.0 8x is the same as PCIe 2.0 16x and that was more than enough for any gpu.
If your games run great than there is no reason to panic.
If it was a GPU-z problem I'm sure @W1zzard would have responded already.
Did you have the same issues on your older OS or is the card new ans so is the OS?

EDIT: Never mind I see the card has been purchased recently and the OS is win 10.
I'm still saying it's a W10 problem.

 

[eidairaman1]

there is a test in GPU z to verify ramping, mine does it properly, but Devon68 could be onto something, Im on Win7 Myself

 

[Cybrnook2002]

Mine shows the same, no worries (SLI 980 Ti's EVGA Reference), however I am at 16x, I know that for sure.

Likely just a glitchy win10 thing

 

[tabascosauz]

AlexAXL Things happen with the PCIe bus width when your card is in idle. Use the render test (the question mark next to the Bus Interface box) for a few minutes and it should display x16.

Otherwise, you may have put your card in the slot that only supports x8 (typically the 2nd x16-physical slot). Might've been to give your card more clearance since the TC14PE is a big cooler.

 

[R-T-B]

The DirectX 11.2 thing is a known GPU-Z issue. Does not recognize DX12 yet.

 

[OneMoar]

is the card installed in the top red slot ?
thats where it needs to be
else poke around the bios and find the options related to pci-e gen setting and force it to 3.0 also fine the pci-e PEG ASPM option and disable it

 

[AlexAXL]

Thank you for your replies guys.
The thing is, the GPU is where it should be, in the right upper slot. What is weird, is that in BIOS I have only 3 options : AUTO, GEN1, GEN2. And Not GEN3?! Tried even the latest update for my mobo.
As I said in my post, there is no application that I used that manages to make it x16. It always stays at x8, no matter what I throw at the GPU.
I don't know it is the same on W7, as when I purchased this 980 TI, I also upgraded to W10.

 

[AlexAXL]

Oh, and I can't seem to find the ASPM option for PCIe. I thought it should have been in the PCH Config, along with the selection of the PCIe Generation. Also, in the PCH Configuration I only have one option, the one mentioned before.
I even searched for this ASPM in the other tabs in BIOS, no luck, can't find it.

One little offtopic thing, as this GPU has some coil whine, I found a way to reduce it. I inserted that black rubber thingy between the shroud and the backplate. Is this ok for longterm?

 

[tabascosauz]

Thank you for your replies guys.
The thing is, the GPU is where it should be, in the right upper slot. What is weird, is that in BIOS I have only 3 options : AUTO, GEN1, GEN2. And Not GEN3?! Tried even the latest update for my mobo.
As I said in my post, there is no application that I used that manages to make it x16. It always stays at x8, no matter what I throw at the GPU.
I don't know it is the same on W7, as when I purchased this 980 TI, I also upgraded to W10.

Did you try the render test?

I would assume that AUTO would be the only setting in which the board would (attempt to) put the slot to PCIe 3.0. I'm also assuming that you've already tried AUTO, so you might want to try another Geforce driver to see if it fixes the problem. I'm guessing that Nvidia is like AMD and has a newer driver for Win 10, or an even newer one that fixes the problems of the first Win 10 release driver.

Oh, and I can't seem to find the ASPM option for PCIe. I thought it should have been in the PCH Config, along with the selection of the PCIe Generation. Also, in the PCH Configuration I only have one option, the one mentioned before.
I even searched for this ASPM in the other tabs in BIOS, no luck, can't find it.

One little offtopic thing, as this GPU has some coil whine, I found a way to reduce it. I inserted that black rubber thingy between the shroud and the backplate. Is this ok for longterm?

That's what I've done to my 280X, since the damned G10 created a lot of sag in the card's PCB, especially in the corner. It seems to be doing just fine and staying straight.

 

[AlexAXL]

I am on Auto. Tried also the previous drivers. Same result. Tried every stress test I could think of, even games, even furmark. Even the render test, assuming you are refering to the one of GPU-Z.

Regarding the other aspect, will it be ok to keep it there until the next GPU upgrade? If not, what should I try to reduce this coil whine/buzzing?

 

[qubit]

Why don't you grab another HDD, install W7 and see if GPU-Z reports x16 speed? If so, then it's just W10 thing or the driver and will clear up in time with software updates.

Make sure to use that GPU-Z render test.

 

[tabascosauz]

I am on Auto. Tried also the previous drivers. Same result. Tried every stress test I could think of, even games, even furmark. Even the render test, assuming you are refering to the one of GPU-Z.

Regarding the other aspect, will it be ok to keep it there until the next GPU upgrade? If not, what should I try to reduce this coil whine/buzzing?

Well...I dunno? Does the wedge fit in there comfortably or does it exert a lot of pressure on the heatsink and PCB to keep them apart? Maybe you could try an RMA.

 

[AlexAXL]

The wedge, as you call it, it's not exerting too much pressure, it's a normal one. From this POV, there will not be any damage, imo. However, i didn't pay ~900Euros on a product that needs adjusting. It is kinda' awkward.

you know, I am kind of tired of RMA-ing. been trying 2 G1 980 Ti, 1 MSI Gaming 980 Ti, 1 Zotac Extreme 980 Ti, and all of them had this coil whine. I think it's a trait of maxwell's, or of a high end card. Or, maybe it could be my mobo. I know the PSU isn't as I tried a Leadex 1300W and did the same.

 

[W1zzard]

GPU-Z has no DirectX 12 support yet. Your card is fine

 

[AlexAXL]

That is with the DirectX12 not displaying correctly in GPU-Z. Same goes for the bus link? Being x8 all the time and not x16?

 

[JamesO]

I have an Hp pavilion dv6-7010tx with intel HD graphics 4000 and Nvidia GT630M. I don't know what happened but the windows 8, 8.1 and 10 can't display my drivers properly.
Device id used to be 0DE9 then changed to 0DEB. that's when it stopped working. Had this issue arising from the win 8. The other windows seem not to help fix my GPU at all.
The Nvidia is GT 630M, now when I look up on the current 0DEB, it is GT555M. Can someone please help. I can't update or install my drivers anymore. My Nvidia driver has been disabled over a week now.
I have downloaded drivers from both the manufacturer and the Nvidia website even the newest but yet still, it fails to install or even detect the GPU. I even modified inf. file and added my device Id yet still, no luck. It passes the system check but at the long run, fails to install. I have chosen the clean installation before but nothing. I have looked and search all over the web but no solution. When I go to the device manager to view the Driver it says, "
This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)

The driver trying to start is not the same as the driver for the POSTed display adapter."
Someone please help.

 

[AlexAXL]

Ok, reinstalled Windows 7, same PCIe x8 3.0 is reported during every kind of LOAD scenarios. So, no, it isn't the OS that is glitchy. Can I blame the mainboard for this? Maybe the PCIe port is defective? How can I tell?

 

[OneMoar]

Ok, reinstalled Windows 7, same PCIe x8 3.0 is reported during every kind of LOAD scenarios. So, no, it isn't the OS that is glitchy. Can I blame the mainboard for this? Maybe the PCIe port is defective? How can I tell?

likely a combonation of factors ignore it
it may just be gpu-z reporting incorrectly its known todo that on some hardware/os configurations

 

[JamesO]

This is the new reading from the gpu-z after I managed to install the GT-630M, having to disable the device signature

I have a code error 43 in device manager... what do you suggest I do. Totally confused

 

[Vayra86]

Ok, reinstalled Windows 7, same PCIe x8 3.0 is reported during every kind of LOAD scenarios. So, no, it isn't the OS that is glitchy. Can I blame the mainboard for this? Maybe the PCIe port is defective? How can I tell?

Don't worry about it. It can be a faulty readout and even if it WAS running at PCI 3.0 8x you would have ample bandwidth for this card. However it is more than likely that you are just running it in x16 like it should.
I have also seen PCI 1.1 x4 during idle scenario's with SLI setups. It's a power saving feature, and GPU-Z may read that wrong depending on card model.

The only thing you could still do is reseat the card and use some compressed air to blow through the pci slot, to make sure there isn't any dust stuck in there, but I predict you will see the same read out

@JamesO don't hijack topics mate, make your own.