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FTC Gives Manufacturers 30 Days to Remove Warranty Void Stickers

Raevenlord

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Remember that time where the FTC announced they were cracking down on illegal, predatory warranty conditions? You know, such as those "warranty void if removed" stickers that don't really have any legal base towards their implementation - and eventual refusal of an actual warranty claim? Well, the gong has now sounded, and it will reverberate some 30 times: the amount of days the FTC has given companies to cease and desist on putting those stickers in newly shipped products.





Via a Freedom of Information Act request, Motherboard has received confirmations that the first six companies that have been served by a letter form the FTC are Sony, Microsoft, Nintendo, Hyundai, HTC, and ASUS (the list of companies that didn't get any letter, however, is quasi-infinite). The letters were sent by Lois Greisman, the FTC's associate director of marketing practices, on April 9th, and established a 30-day period for companies to change their official warranty policies, threatening legal action.

"Warranty language that implies to a consumer acting reasonably under the circumstances that warranty coverage requires the consumer to purchase an article or service identified by brand, trade or corporate name is similarly deceptive and prohibited," the FTC letters said.



This could also be concerning, however, as the FTC seems to be putting such an inordinate amount of focus on the language that is being employed by the companies. This, to this editor, seems like is leaving the door open for the companies to review their language and obfuscate their warranty-voiding intentions under other remarks than those they employ now. Here's hoping we're just putting our tinfoil hats on this one...

"This letter places you on notice that violations of the Warranty and FTC Acts may result in legal action," the letters state in bold, adding that the FTC had reviewed warranty language on each manufacturers' websites and found it to be infringing. " FTC investigators have copied and preserved the online pages in question, and we plan to review your company's written warranty and promotional materials after 30 days. You should review the Warranty and FTC Acts and if necessary, revise your practices to comply with the Acts' requirements. By sending this letter, we do not waive the FTC's right to take law enforcement action and seek appropriate injunctive and monetary remedies against [company name] based on past or future violations."

View at TechPowerUp Main Site
 
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well the seal was to show you may of opened the device or what ever and tampered with it usely over a screw hole or case edge to help show this when its been returned ? so these companies now lost that protection from end user abuse ?

a honest guy would just RMA it in or don't give a crap about warrantee . dishonest guy tends to be a big shot and cracks things open and make ''adjustments and finds hes not so smart after all and now he can send it in and just say ''I never opened it and tampered with it ''

why cant they say the item is for there exclusive use on there products ? so if I hook up a AMD vid card to a Lincoln welder and crank up max current and the card blows up I'm now in the clear and AMD has to cover it ? seems like I was acting reasonably in doing that , right ? now its a matter of a opinion



well look for that added cost to everything you now buy to cover this .

what do they expect from wording ? some chia guy doing is best at English ? in the end it all in there court if they honor warrantee or not you send it in and they do it with ease or you got to fight them for a week of e-mail tag or they just flat turn it down with a too bad so sad note attached .

in the end its all cheap china crap to start with and you got to treat any thing weather its name brand or not from newegg or e-bay new or used as all a buyer beware condition .

just seems like someone with pull at the FTC got board and needed something to do to pass his time till retirement . then spend you tax dollars litigating it for years [your tax dollars working hard for you ]
 

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Seriously?

They did it to keep people from frying themselves on PSUs etc.

An Automobile you should be able to work on

By the way electronics makers find tampering at the rma center they will void the warranty regardless if it had a sticker or not and charge you for repair.
 
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well the seal was to show you may of opened the device or what ever and tampered with it usely over a screw hole or case edge to help show this when its been returned ? so these companies now lost that protection from end user abuse ?

a honest guy would just RMA it in or don't give a crap about warrantee . dishonest guy tends to be a big shot and cracks things open and make ''adjustments and finds hes not so smart after all and now he can send it in and just say ''I never opened it and tampered with it ''

why cant they say the item is for there exclusive use on there products ? so if I hook up a AMD vid card to a Lincoln welder and crank up max current and the card blows up I'm now in the clear and AMD has to cover it ? seems like I was acting reasonably in doing that , right ? now its a matter of a opinion



well look for that added cost to everything you now buy to cover this .

what do they expect from wording ? some chia guy doing is best at English ? in the end it all in there court if they honor warrantee or not you send it in and they do it with ease or you got to fight them for a week of e-mail tag or they just flat turn it down with a too bad so sad note attached .

in the end its all cheap china crap to start with and you got to treat any thing weather its name brand or not from newegg or e-bay new or used as all a buyer beware condition .

just seems like someone with pull at the FTC got board and needed something to do to pass his time till retirement . then spend you tax dollars litigating it for years [your tax dollars working hard for you ]
Dude, please, use some/proper punctuation, and try not writing like you have five years worth of education minus english classes on the record.
I literally can't understand half of your post.
 
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a honest guy would just RMA it in or don't give a crap about warrantee . dishonest guy tends to be a big shot and cracks things open and make ''adjustments and finds hes not so smart after all and now he can send it in and just say ''I never opened it and tampered with it '' ]
So if I want to open my prebuilt to clean the dust I've broken my warranty? I've replaced multiple bluray drives in consoles...its not hard man..yes warranties are voided if not used correctly. I can't drive my car in the ocean cause its not a submarine, warranty void.

Dude, please, use some/proper punctuation, and try not writing like you have five years worth of education minus english classes on the record.
I literally can't understand half of your post.
My favorite part was when they bashed someones inability to write in English then proceeded to fail all over the place in the post.
 
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Tommy: Let's think about this for a sec, Ted. Why would somebody put a guarantee on a box? Hmmm, very interesting.

Ted Nelson, Customer: Go on, I'm listening.

Tommy: Here's the way I see it, Ted. Guy puts a fancy guarantee on a box 'cause he wants you to feel all warm and toasty inside.

Ted Nelson, Customer: Yeah, makes a man feel good.

Tommy: 'Course it does. Why shouldn't it? Ya figure you put that little box under your pillow at night, the Guarantee Fairy might come by and leave a quarter, am I right, Ted?

[chuckles until he sees that Ted is not laughing]

Ted Nelson, Customer: [impatiently] What's your point?

Tommy: The point is, how do you know the fairy isn't a crazy glue sniffer? "Building model airplanes" says the little fairy; well, we're not buying it. He sneaks into your house once, that's all it takes. The next thing you know, there's money missing off the dresser, and your daughter's knocked up. I seen it a hundred times.

Ted Nelson, Customer: But why do they put a guarantee on the box?

Tommy: Because they know all they sold ya was a guaranteed piece of shit. That's all it is, isn't it? Hey, if you want me to take a dump in a box and mark it guaranteed, I will. I got spare time. But for now, for your customer's sake, for your daughter's sake, ya might wanna think about buying a quality product from me.

Ted Nelson, Customer: [pause] Okay, I'll buy from you.

:)
 
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I bought the MSI Duke 1080ti back in December and I had asked MSI is I could replace the TIM on it since it was running hot and they said no problem and to just ignore that sticker..Found the cooler was actually loose..
 
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well the seal was to show you may of opened the device or what ever and tampered with it usely over a screw hole or case edge to help show this when its been returned ? so these companies now lost that protection from end user abuse ?

a honest guy would just RMA it in or don't give a crap about warrantee . dishonest guy tends to be a big shot and cracks things open and make ''adjustments and finds hes not so smart after all and now he can send it in and just say ''I never opened it and tampered with it ''

why cant they say the item is for there exclusive use on there products ? so if I hook up a AMD vid card to a Lincoln welder and crank up max current and the card blows up I'm now in the clear and AMD has to cover it ? seems like I was acting reasonably in doing that , right ? now its a matter of a opinion



well look for that added cost to everything you now buy to cover this .

what do they expect from wording ? some chia guy doing is best at English ? in the end it all in there court if they honor warrantee or not you send it in and they do it with ease or you got to fight them for a week of e-mail tag or they just flat turn it down with a too bad so sad note attached .

in the end its all cheap china crap to start with and you got to treat any thing weather its name brand or not from newegg or e-bay new or used as all a buyer beware condition .

just seems like someone with pull at the FTC got board and needed something to do to pass his time till retirement . then spend you tax dollars litigating it for years [your tax dollars working hard for you ]

You have NO idea what you're talking about...

Do some research of the Magnusson-Moss ACT...

Voiding the warranty can only take effect if the damage has a direct correlation to the claim.

A: User removes the air cooler from a reference GTX 1080TI to mount a waterblock (Does NOT void the warranty) UNLESS somehow the user scratched the GPU die in the process now claiming the Graphics card is defective.

B: User adds an aftermarket exhaust to their car going to a dealership for service with suspension issues (Does NOT void the warranty) UNLESS the user somehow installed aftermarket springs or any suspension related items causing an issue. This also doesn't void the warranty but DENY the claim.
 
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You have the legal right to open and "tamper" with any product you own. Or choose whomever you want to open it and "tamper" with it for you. It has nothing to do with whether you(or they) should, or shouldn't, do so based on your(or their) qualifications as a technician(or lack thereof). If you(or they) break it, because you(or they) don't know WTF you're(or they're) doing, that's still on you(or them). It has nothing to do with whether or not it's "safe" for you(or them) to do so, in regards to any personal injury that might occur as a result. If you hurt yourself(or they theirself), because you(or they) don't know WTF you're(or they're) doing, that's still on you(or them) too. There was almost certainly a "warning : dangerous" sticker telling you(or them) to be careful. If there wasn't...then it's actually not on you(or them) if you(or they) are injured. You(or they) get to sue the company for not providing a proper warning label.

ALL it has to do with is companies trying to force you into allowing(and/or paying) someone not of your choosing, as in not you or someone you would prefer(and/or prefer to pay), to service your product. They have no legal right to choose for you who can, or can't, service your product(and/or require you to pay for repairs by someone not of your choosing, or disallow you to fix it yourself for free). Nor do they have any legal right to deny a product's warranty if you decide for yourself who services your product.
 
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Dude, please, use some/proper punctuation, and try not writing like you have five years worth of education minus english classes on the record.
I literally can't understand half of your post.

too bad so sad is all I can say to that . so I get a F on my report card ? don't like it lump it or better just don't read it

You have NO idea what you're talking about...

Do some research of the Magnusson-Moss ACT...

Voiding the warranty can only take effect if the damage has a direct correlation to the claim.

A: User removes the air cooler from a reference GTX 1080TI to mount a waterblock (Does NOT void the warranty) UNLESS somehow the user scratched the GPU die in the process now claiming the Graphics card is defective.

B: User adds an aftermarket exhaust to their car going to a dealership for service with suspension issues (Does NOT void the warranty) UNLESS the user somehow installed aftermarket springs or any suspension related items causing an issue. This also doesn't void the warranty but DENY the claim.

good luck with all that in real life . I guess if you lawyer up and push the fact you may gain .

when you send it in its the ball if fully in there court . they could take it no issue or like I said send it back with the too bad so sad note . say if evga turns you down and your in NY are you going to driver to CA to see them about it ?. no you will just get pissed and move on . as fart as I know evga don't care if you remove things and bios mods as long as it ships back to them as original out of the box condition the rest will cry and fight [depending on who you get to deal with and what side of the bed he got up on that day ]
 
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kinda like when they came out with torx head screws and you went to work on something with your trusted flathead or Phillips to find out its not going , and then you heading to walllll mart for the new torx driver set . [with all the sizes but the one you needed ...lol.. ]

maybe that glue GM/ chevy uses to hang there car and truck doors on with . that's some mean stuff no bolts just that glue only . man you would tare the metal apart before that stuff lets go
 

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They did it to keep people from frying themselves on PSUs etc.
They can still put "no user serviceable parts inside" stickers on. The decision basically just means that warranty service can't be voided based on a sticker.
 

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You have NO idea what you're talking about...

Do some research of the Magnusson-Moss ACT...

Voiding the warranty can only take effect if the damage has a direct correlation to the claim.

A: User removes the air cooler from a reference GTX 1080TI to mount a waterblock (Does NOT void the warranty) UNLESS somehow the user scratched the GPU die in the process now claiming the Graphics card is defective.

B: User adds an aftermarket exhaust to their car going to a dealership for service with suspension issues (Does NOT void the warranty) UNLESS the user somehow installed aftermarket springs or any suspension related items causing an issue. This also doesn't void the warranty but DENY the claim.

Yup I worked in appliance repair, was told by customer they attempted to repair the wash machine, when I got there the unit was In pieces, they expected me to put it back together. I told them it's not covered since they took it apart and didn't put it back together, I reported it, charged them trip fee. Never heard back lol. Lesson of story, don't waste my time with lying about a problem and the machine is in pieces because you took it apart and couldn't figure out how to put it back together.
 
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sweat so i could rma my 1060 strix (dunno why i would it runs 2177mhz) even tho i have swapped the tim
 
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Seriously?

They did it to keep people from frying themselves on PSUs etc.

An Automobile you should be able to work on

By the way electronics makers find tampering at the rma center they will void the warranty regardless if it had a sticker or not and charge you for repair.
The sad part, and added truth of that, is that rma center can claim the screw heads had marks on it claiming that they [screws] were damaged from using the wrong screwdriver on them overtightened. The rma center could use any excuse to deny a claim.
 

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I'm still waiting for the other shoe to drop. Considering the current FTC administration's stance against consumers, I don't understand this latest gambit... the only downside I see to this is to put companies in the position of raising prices to cover additional warranty services that they should have been providing initially, but weren't.
 
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Amazing that people love to remove their own rights. The first few posts are just that, stupid people doing stupid things.

The FTC is protecting the rights of consumers to open up their own items to try to fix problems without the manufactures saying "you broke it, not covering it". If I open the hood of my car, the manufacturer can not assume I broke the car if it stops working. If I change my own oil and the transmission broke, the manufacturer can not say that it is not covered just because I change my own oil.

If I peel off some stickers, you can't assume I opened it and broke the device.
 

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If I peel off some stickers, you can't assume I opened it and broke the device.

One thing I'm still not sure of: what about serial numbers? Say a product has a sticker with a serial number on (not located above a screwhole, as that runs afoul of the Magnusson-Moss Act), can the manufacturer claim voided warranty if it's removed?
 
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Display(s) DELL AW3420DW / HP ZR24w
Case Lian Li O11 Dynamic XL
Audio Device(s) EVGA Nu Audio
Power Supply Seasonic Prime Gold 1000W+750W
Mouse Corsair Scimitar/Glorious Model O-
Keyboard Corsair K95 Platinum
Software Windows 10 Pro
too bad so sad is all I can say to that . so I get a F on my report card ? don't like it lump it or better just don't read it



good luck with all that in real life . I guess if you lawyer up and push the fact you may gain .

when you send it in its the ball if fully in there court . they could take it no issue or like I said send it back with the too bad so sad note . say if evga turns you down and your in NY are you going to driver to CA to see them about it ?. no you will just get pissed and move on . as fart as I know evga don't care if you remove things and bios mods as long as it ships back to them as original out of the box condition the rest will cry and fight [depending on who you get to deal with and what side of the bed he got up on that day ]

Lol, been there before had a warranty denied because of missing sticker, it was never there. I just mentioned a laywer and their reply was a tracking number for the replacement. Yeah if you are ignorant the ball is in their court.
 
Joined
Jul 16, 2014
Messages
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System Name Dumbass
Processor AMD Ryzen 7800X3D
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One thing I'm still not sure of: what about serial numbers? Say a product has a sticker with a serial number on (not located above a screwhole, as that runs afoul of the Magnusson-Moss Act), can the manufacturer claim voided warranty if it's removed?
as stated above, the manufacturer (at the rma center) can make up any excuse to deny a claim.
 
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