GeForce GTX 970 Design Flaw Caps Video Memory Usage to 3.3 GB: Report

[BiggieShady]

I'd like to inform you that you now have an option.
If any of you feel the need to return the GTX 970 that you have purchased, knowing what you know about the performance in your system, you should return it. Get a refund or an exchange.

It would be great if any owner of GTX 970 could do that, but as an NVIDIA representative how can you speak for all different card manufacturers about their product exchange/refund policies?

 

[64K]

If any of you feel the need to return the GTX 970 that you have purchased, knowing what you know about the performance in your system, you should return it. Get a refund or an exchange. You should do what will give you the best gaming experience possible and if you need help to get that done let me know, we'll help.

Some of your partners have already said they will not be doing returns based on the misrepresented specs of the GTX 970. Also why would anyone want to do an exchange when they would just be getting the same thing that they aren't happy with already. For me I am enjoying my GTX 970 and haven't had any problems with it. I would like a partial refund though.

 

[dwade]

EVGA said no refund because I bought it somewhere else. Tigerdirect just gives me the middle finger. So yeah... I have to deal with this awful coil whine along with nerfed VRAMs now. I can't think of any GPU I've ever purchased that's as bad as this one.

 

[Nullifier]

EVGA said no refund because I bought it somewhere else. Tigerdirect just gives me the middle finger. So yeah... I have to deal with this awful coil whine along with nerfed VRAMs now. I can't think of any GPU I've ever purchased that's as bad as this one.

Sounds like BS to Me.
EVGA has always had the return items to us policy, and have always been nothing but helpful to me and others who I know.
Thats one thing EVGA is really well known for, their RMA, Step Up Policy, and Customer support....

 

[xorbe]

And I'm guessing Nvidia did nothing about that? They are still selling those [660] cards...

Right, but the unbalanced vram was documents, reviewed, and known upfront.

 

[EatGamer]

EVGA said no refund because I bought it somewhere else. Tigerdirect just gives me the middle finger. So yeah... I have to deal with this awful coil whine along with nerfed VRAMs now. I can't think of any GPU I've ever purchased that's as bad as this one.

This is a bit off brand for EVGA. I work for NVIDIA and know those guys well. If you PM me your email and incident ID/ticket # with them I can maybe look into it.

 

[xfia]

scam? you cant just ask for peoples personal info. if you work for nvidia you should register with tpu as such and have a badge saying so.

the other so called nvidia employee has yet to respond.. so whats the deal?

 

[EatGamer]

scam? you cant just ask for peoples personal info. if you work for nvidia you should register with tpu as such and have a badge saying so.

the other so called nvidia employee has yet to respond.. so whats the deal?

He went home. I'm still around. If a mod wants to contact me to verify, that's fine.

 

[mouacyk]

He went home. I'm still around. If a mod wants to contact me to verify, that's fine.

I asked you to provide verification of association with NVidia on the OCN forums and have not received any reply. It seems the mods don't care about their own community and you might be taking advantage of that fact.

 

[RCoon]

He went home. I'm still around. If a mod wants to contact me to verify, that's fine.

scam? you cant just ask for peoples personal info.

I asked you to provide verification of association with NVidia on the OCN forums and have not received any reply. It seems the mods don't care about their own community and you might be taking advantage of that fact.

I'm not high enough up to say officially or change his new member title to rep, but I can confirm his IP is shared with Brain@NVIDIA.

Frankly, if he were a random internet person that wants to profess his love of your case number via your email address, I wouldn't judge that much.

I can't think of any GPU I've ever purchased that's as bad as this one.

Heh, I've bought a few stinkers in the past that surpassed this in terms of horror.

 

[RejZoR]

NVIDIA (and basically all of their retail partners) cannot ship a device unless it passes specific tests, including writing memory with digits until it's full. If some addresses are never reached, the test utility will simply print nice red "FAILED" string on the display.

I won't believe that engineers are so stupid these days that they don't know how to manage device memory (or at least how to make sure that it's accessible at runtime).

The issue is not writing/reading from memory, it's the speed at which you do that, particularly in the last 0,5GB of memory...

 

[Rahmat Sofyan]

It would be great if any owner of GTX 970 could do that, but as an NVIDIA representative how can you speak for all different card manufacturers about their product exchange/refund policies?

Yeahhh... in my country, really hard to do that, any brand!

 

[Tatty_Two]

Might I suggest that anyone who contributes here and claims they "represent" NVidia or any other company messages W1zzard with their credentials, @W1zzard will then give them a custom title to confirm their status...... thank you.

 

[The N]

Galax 970 EXOC Black Edition design to Work fine on V-ram allocation - Reported

HERE: http://wccftech.com/users-reporting...970-graphics-cards-games-utilizing-full-vram/

 

[rruff]

Galax 970 EXOC Black Edition design to Work fine on V-ram allocation - Reported

That's 3 week old news.

 

[Faïçal HMD]

please , try update the bios of GTX970 to GTX980 ... Thanks

 

[xorbe]

please , try update the bios of GTX970 to GTX980 ... Thanks

Generally the parts are fused making this impossible. At one time, some cards could be flashed to semi-Quadros.

 

[hertz9753]

Thinking...