GIGABYTE Announces Enhanced 3-Year Warranty for QD OLED Gaming Monitors

[GFreeman]

In a commitment to delivering unparalleled customer satisfaction and product reliability, GIGABYTE, the world's leading computer brand, is thrilled to announce an updated 3-year warranty for its entire lineup of QD OLED gaming monitors, including the CO49DQ, FO32U2P, FO32U2, FO27Q3, MO34WQC, and MO34WQC2 models. This enhanced warranty coverage underscores GIGABYTE's confidence in the durability and performance of its cutting-edge gaming monitors. The extended 3-year warranty aims to provide users with peace of mind and protection against potential panel image retention issues, ensuring a flawless gaming and entertainment experience over a longer period. GIGABYTE is dedicated to offering not only state-of-the-art technology but also robust support and service to its customers.

Introduced at CES 2024, the QD OLED gaming monitors have set new standards in the industry with their exceptional features. The FO32U2P, for instance, stands out as the world's first DP 2.1 UHBR20 tactical gaming monitor, offering unparalleled bandwidth and a seamless gaming experience without the need for Display Stream Compression (DSC). The innovative Tactical Switch, Night Vision, and Resolution Switch features further enhance the gaming experience, catering to the specific needs of gamers.



In addition to the advanced gaming features, GIGABYTE's OLED Care technology provides AI-driven solutions to address image retention concerns, ensuring the longevity and reliability of the OLED panels. The QD OLED monitors boast impressive specifications, including a 1,500,000:1 contrast ratio, VESA DisplayHDR True Black 400 certification, and a wide color gamut, delivering stunning visuals and an immersive gaming experience.

GIGABYTE continues to lead the way in the gaming industry with its innovative products and services, setting the bar high for competitors. For more information on GIGABYTE's QD OLED gaming monitors and other cutting-edge technologies, please visit GIGABYTE's official website.

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[azrael]

Wow! A total of three years! I usually throw away my monitors every year or so (sarcasm might apply).

 

[Legacy-ZA]

Wow! A total of three years! I usually throw away my monitors every year or so (sarcasm might apply).

At these prices and the risks involved, 5 years minimum, manufacturers need to stand by their products, this whole thing where we are BETA testers and getting screwed the whole time is just not on.

 

[dgianstefani]

As opposed to offering a one year warranty which is the legal standard?

Man, people always find something to complain about.

 

[azrael]

As opposed to offering a one year warranty which is the legal standard?

Man, people always find something to complain about.

The real test of this is the possibilty of burn-out issues (yes, it's burn-out, not burn-in). Three years seems too short for this. Hence my sarcastic comment.

 

[ncrs]

As opposed to offering a one year warranty which is the legal standard?

Man, people always find something to complain about.

As far as I know it's two years on consumer gear for EU markets.
Dell's Alienware OLED monitors have a 3-year warranty as standard. There is a 2-year extension available for purchase as well.
ASUS, Corsair and MSI also carry 3 years, so Gigabyte is simply matching its peers, but they spin it as some great achievement.

 

[R0H1T]

Enhanced? Is that corporate/marketing speak for standard

Dell's Alienware OLED monitors have a 3-year warranty as standard. There is a 2-year extension available for purchase as well.
ASUS, Corsair and MSI also carry 3 years, so Gigabyte is simply matching its peers, but they spin it as some great achievement.

Certain models for Samsung are eligible for 2 years extended warranty, almost all of them come with standard 3 years! This goes for OLED as well as LCD/LED ones. Acer & IIRC BenQ are also offering 5 years extended warranty on some of them, Samsung was the first one which offered the extended (warranty)deal & others are matching them.

 

[Imouto]

As far as I know it's two years on consumer gear for EU markets.

Three in Spain.

 

[dj-electric]

3 is indeed the standard in many many places for monitors. Enhanced IMO would be what they do with their GPUs, by extending it to 4

 

[Vayra86]

As opposed to offering a one year warranty which is the legal standard?

Man, people always find something to complain about.

Ehhh the legal standard in countries that haven't figured out how bad that really is, or mostly, haven't had the guts to change it.

The EU forces 2 years already, and then there's economical life expectancy in which the manufacturer is obliged to provide 'reasonable solutions', the length of which can last anywhere from 3 to 10+ years. So yeah, one year was always abysmal, and 3 years on a monitor still is more like a bottom line than a 'great service'.

 

[dgianstefani]

Ehhh the legal standard in countries that haven't figured out how bad that really is, or mostly, haven't had the guts to change it.

The EU forces 2 years already, and then there's economical life expectancy in which the manufacturer is obliged to provide 'reasonable solutions', the length of which can last anywhere from 3 to 10+ years. So yeah, one year was always abysmal, and 3 years on a monitor still is more like a bottom line than a 'great service'.

A bottom line is fine TBH, if you want 5 years or more, there are alternatives, where you also pay more.

 

[Carlyle2020hs]

All of them are capable to receive firmware updates if needed?

 

[Asni]

I'm expecting 5y warranty on LG Display W-OLED MLA panels just like the G3 serie.

 

[sephiroth117]

great news, it was important to at least align with Asus, AW and MSI

I hope they release the FO32U2P soon as it will be my next pc monitor hopefully

 

[trsttte]

As far as I know it's two years on consumer gear for EU markets.

Legal minimum is 2 years, but there's a push for moving to 3 years and that is already the case in some class of products and more generally in specific countries.

 

[Carillon]

I like these monitors, too bad I don't game tactical gamings

 

[wiak]

in norway its 5 years by law, in eu its 2 years by law (so basically 1 year extra), so this so called "enhanced" warranty is kinda dumb on so many level, at least the americans its good with their sad 1 year warranty

i expect my display to last 5+ years (my 2x dell 2412Ms are now 10 years)

 

[Dahita]

I've used my Asus vg248 24" monitor for the last 9 years without burn-in issues so far. Not sure I'd feel compelled to move to a QD-Oled soon given a meager 3 year warranty, or an obscur "AI-driven care technology". Let's just wait for the technology to get to a level where you can use this type of monitor with a lengthy peace of mind.

 

[Double-Click]

It's Gigabyte...rejecting RMAs and sending bum replacements has been their MO for years now.
They could offer a lifetime warranty and it would mean absolutely nothing so long as their quality of service remains the same.

 

[Vayra86]

A bottom line is fine TBH, if you want 5 years or more, there are alternatives, where you also pay more.

Its good the market evolves this way, but I'd vouch for 5 years on OLED to really build trust. As a bottom line. 3 years of solid use out of an OLED panel is simply not enough, and that seems to be the main driver to set the bar at that level. If the panel starts showing degradation at that time period already, its really not fit for duty yet.

Let's be real here, 'warranty' is still a limited affair, its not 'toss your panel out the window and we'll send a new one'-insurance or anything. Warranty simply says the panel keeps working as advertised if you don't do weird things with it. That bar isn't very high either is it... its more like a norm that way. Of course it should. And it should make it to 5 years too

 

[Dave65]

Wow! A total of three years! I usually throw away my monitors every year or so (sarcasm might apply).

BUT BUT BUT it's got that ENHANCED on the end so it has to be more better

 

[starfals]

Here, in my country (in EU), the most i can get is 2 years. They often don't even wanna give us that much lol. 3 year warranty is literally a fantasy in this place. I remember having a million dead pixels, horrible banding in the middle of the screen, and a ton of dirty screen effect/light bleed. One of the worst Monitors you can buy (i got bad luck with a bad panel). When i went to the store to replace it... the store said to me: Does it work? Can you see anything? Does it start after you press the button? Yes?? Ok. We won't replace it or refund you.

Yea, when it comes to warranties, im not very hopeful, at least for here. They might laugh at me if i mention a burn issue. They are that unprofessional. Also, all the horror stories i keep reading online about OLEDs... and how expensive these monitors are... yeah. I wouldn't buy one. 5 years of a REAL warranty, and i might bite... when these prices go down by 30%.

 

[Minus Infinity]

At these prices and the risks involved, 5 years minimum, manufacturers need to stand by their products, this whole thing where we are BETA testers and getting screwed the whole time is just not on.

I'd make that 7 years given in Australia these will be $2K. I have two 12 year old lcd's still going great. Given I'd be using these for productivity as well, where there is a very high chance of burn-in these are a very hard pass. I'm getting mini-led for sure.

 

[Bagerklestyne]

I'd make that 7 years given in Australia these will be $2K. I have two 12 year old lcd's still going great. Given I'd be using these for productivity as well, where there is a very high chance of burn-in these are a very hard pass. I'm getting mini-led for sure.

Cheapest one I've seen so far (isn't the $950 MSI model) but it's 1900 at PC CG (which is 30% more than I paid for my 6800XT during the crypto mining boom)

I would like more than 3 years as well for something that makes up 1/2 the price of a competent gaming rig.

side question - why does EVERY oled manufacturer keep quoting 0.03ms GTG response time when we know that's bullshit.

 

[Calenhad]

Good on them for being the last to match the three year warranty their competitors offer.

in norway its 5 years by law, in eu its 2 years by law (so basically 1 year extra), so this so called "enhanced" warranty is kinda dumb on so many level, at least the americans its good with their sad 1 year warranty

i expect my display to last 5+ years (my 2x dell 2412Ms are now 10 years)

Technically you are completely wrong. The only warranty we get in Norway is what the manufacturer offer. But we have a 2 or 5 year (in this case 5) right to file a complaint, and have the product repaired or replaced if the fault is not caused by the user or normal use/wear. There are distinct differences between "garanti" and reklamasjon" in Norwegian consumer law.

Here, in my country (in EU), the most i can get is 2 years. They often don't even wanna give us that much lol. 3 year warranty is literally a fantasy in this place. I remember having a million dead pixels, horrible banding in the middle of the screen, and a ton of dirty screen effect/light bleed. One of the worst Monitors you can buy (i got bad luck with a bad panel). When i went to the store to replace it... the store said to me: Does it work? Can you see anything? Does it start after you press the button? Yes?? Ok. We won't replace it or refund you.

Yea, when it comes to warranties, im not very hopeful, at least for here. They might laugh at me if i mention a burn issue. They are that unprofessional. Also, all the horror stories i keep reading online about OLEDs... and how expensive these monitors are... yeah. I wouldn't buy one. 5 years of a REAL warranty, and i might bite... when these prices go down by 30%.

What country is this? And are you not able to file a warranty claim with the manufacturer? All(?) Most major manufacturers have offices in the EU capable of handling warranty claims.