- Joined
- May 3, 2014
- Messages
- 519 (0.13/day)
- Location
- UK
System Name | Daedalus |
---|---|
Processor | AMD FX 6300 |
Motherboard | ASUS M5A97 EVO R2.0 |
Cooling | Coolermaster Hyper 212 EVO |
Memory | 8GB Kingston HyperX Genesis (2x4GB) |
Video Card(s) | MSI R9 270X Gaming 2GB |
Storage | 1TB Seagate Barracuda |
Display(s) | LG Flatron E2442 (main - 24in 1080p) |
Case | NZXT Phantom 410 (Gunmetal Edition) |
Power Supply | XFX Pro 650W |
Mouse | Steelseries Siberia [RAW] |
Hello,
A friend of mine had built a custom PC a couple of days ago, however the GPU (R9 270X 4GB) was not working in their system - booting the PC would result in no output to the monitor (via HDMI). The fans spin and the LEDs indicating the graphics card has power are on. The only way they could actually use the computer to install Windows etc. was to disconnect the graphics card and use the motherboard's onboard graphics.
Just for reference, their specs - AMD FX 8350, ASUS M5A78L-M/USB3
I had a spare GPU lying around (HD 5850) that I let them borrow, which worked in their computer, so the motherboard's PCIe x16 slot is working. I then tested their GPU (R9 270X) in my system (left, in System Specs), and it also worked fine (displayed output, present in Device Manager), so the graphics card is not broken.
Unfortunately I haven't been able to find anything particularly useful via a Google search to sort this problem. I have already suggested a BIOS update for their mobo, but that didn't solve the issue. They cannot enter the BIOS whilst the graphics card is connected as there is no output to the monitor. The drivers that were attempted at installing (which could only be done whilst the graphics card was disconnected) caused the computer to crash (not surprised with the GPU not actually in the system).
So to recap:
- The R9 270X does not work in their system, but the HD 5850 does.
- Both the R9 270X and the HD 5850 work in my system
Any ideas to what the issue could be?
Thanks,
Layton
A friend of mine had built a custom PC a couple of days ago, however the GPU (R9 270X 4GB) was not working in their system - booting the PC would result in no output to the monitor (via HDMI). The fans spin and the LEDs indicating the graphics card has power are on. The only way they could actually use the computer to install Windows etc. was to disconnect the graphics card and use the motherboard's onboard graphics.
Just for reference, their specs - AMD FX 8350, ASUS M5A78L-M/USB3
I had a spare GPU lying around (HD 5850) that I let them borrow, which worked in their computer, so the motherboard's PCIe x16 slot is working. I then tested their GPU (R9 270X) in my system (left, in System Specs), and it also worked fine (displayed output, present in Device Manager), so the graphics card is not broken.
Unfortunately I haven't been able to find anything particularly useful via a Google search to sort this problem. I have already suggested a BIOS update for their mobo, but that didn't solve the issue. They cannot enter the BIOS whilst the graphics card is connected as there is no output to the monitor. The drivers that were attempted at installing (which could only be done whilst the graphics card was disconnected) caused the computer to crash (not surprised with the GPU not actually in the system).
So to recap:
- The R9 270X does not work in their system, but the HD 5850 does.
- Both the R9 270X and the HD 5850 work in my system
Any ideas to what the issue could be?
Thanks,
Layton