Help! A9 and 99 lcd-codes, no boot, nothing

[eidairaman1]

So I got another reply from Caseking, with photos.
They say it is scratched (beyond possible repair) and not covered.
1) it seems to be in the Audio section, cannot appreciate any other detail. They painted the red arrow on the pics, have a look...
2) How can a scratch (possible caused during building months ago) suddenly in the morning, after having worked well the months and the day before, cause problems?

Without a better photo, I do not dare to ask you if this will be fixable.

View attachment 90109 View attachment 90110

Thats a trace by audio ports, if im not mistaken that would not cause the error codes you have but affect the audio ports.

They are trying to find every excuse to not replace the board for free. What country are you in and where does case kind reside, because you may have to put the screws to them legally now

 

[DeathtoGnomes]

Thats a trace by audio ports, if im not mistaken that would not cause the error codes you have but affect the audio ports.

They are trying to find every excuse to not replace the board for free. What country are you in and where does case kind reside, because you may have to put the screws to them legally now

Yep I agree, its time to contact ASUS directly. Have to be careful now, they might be purposely damage the board now too.

However, I'm sure if you "promise" to purchase a few thousand dollars worth of parts and some sort of pledge to loyalty if they take care of this board right. They might cave to that, its worth a shot, before you consider any legal action.

 

[eidairaman1]

Yep I agree, its time to contact ASUS directly. Have to be careful now, they might be purposely damage the board now too.

However, I'm sure if you "promise" to purchase a few thousand dollars worth of parts and some sort of pledge to loyalty if they take care of this board right. They might cave to that, its worth a shot, before you consider any legal action.

Not worth it if they are giving this amount of trouble, I'd report them for poor business practices.

 

[jaggerwild]

If there not sending it back, they may have messed it up. Tell them you want the board back

 

[Vya Domus]

That looks 100% like a burnt trace to me, there is no sign of a scratch. They are BS you for sure. Probably they no longer have or (ever had) a deal with ASUS regarding warranties and they're playing the fool card hoping you'll give in. I doubt you'll get anywhere with them at this point.

If you can't do anything about it , it might be worth having a repair shop trying to fix it.

 

[jboydgolfer]

Not to rub salt on an open wound but rather to offer advice where I've learned in the past and it seems you may have as well.

Always take pictures before shipping for returns or RMA's. I actually go a step further and also Mark my boards or components somewhere if it all possible where it won't be noticed I had a certain company try to send me back the same motherboard and ask if the issue was resolved with a dead fan header. I turn the board over & right on the side of the 3.5 mm audio jacks for the I/O was a little Mark from the permanent marker I put there before sending it out. They literally just sent back the motherboard I sent in for replacement. You'd be surprised the lengths companies will go to save money and not give you what is essentially a free component.

I've never had to use my pictures but I would rather have them and not need them ,then need them and not have them. so I always take 20 megapixel full HD pics of both the front and back of every component and any applicable sides(make sure to show your info or the s/n of the board in each pic since they can claim it is a image from google etc), that way I can zoom in and check to reference any damage they claim was there when they received it ....because sometimes genuine damage happens during shipping too.

i hope You get it ironed out With Asus,,,,tbh, id be surprised it they DIDNT RMA for You, they rather avoid any bad business caused from Shitty 3rd party resellers, and tech shops. i dont know who the company your dealing with is, but its all the same.

Good Luck

P.S.
a nice sharing of Your situation in Public never hurts either....meaning if You went to the Company who burned you's Facebook page, and posted your exoeriences with them, they tend to not like that

 

[erixx]

Waiting for news while I appreciate a lot reading your wisdom here. Will report...
Kind regards

PD: taking HD photos is a very good tip for a lot of things, wish I had done it.

 

[Vayra86]

Waiting for news while I appreciate a lot reading your wisdom here. Will report...
Kind regards

PD: taking HD photos is a very good tip for a lot of things, wish I had done it.

Just a burnt trace isn't enough, they need to prove you did the damage to the product. Especially if this product is within the first 6 months of use - all responsibilities for correct functioning are with the seller.

For all you know its like people say and it got damaged during shipping OR by themselves upon inspection. The Dutch law is clear on this, and effectively, it is nearly impossible for the seller to actually prove you damaged the product in the first six months, unless perhaps you've been carving your name on the PCB with a Stanley knife. This is also the intent of this law: the buyer has no plausible reason to damage something that is in use and past its 14-day grace period. The seller however does have a plausible reason to 'notice damages' because it will save them time and money.

Here you go:
Gaat het product binnen zes maanden na aankoop kapot? Of is er binnen zes maanden iets mis met het product? Dan moet de verkoper bewijzen dat dit uw schuld was. Gaat het product na zes maanden of langer kapot? Dan moet u zelf bewijzen dat dit niet uw schuld was. Hebt u het product normaal gebruikt en is het versleten? Of hebt u het verkeerd gebruikt? Dan moet u de reparatie zelf betalen. U hebt dan dus geen recht op een gratis reparatie of een nieuw product.

https://www.consuwijzer.nl/thema/garantie

 

[Mike0409]

Waiting for news while I appreciate a lot reading your wisdom here. Will report...
Kind regards

PD: taking HD photos is a very good tip for a lot of things, wish I had done it.

Blast them on Social Media about your customer experience. I bet they change their tune pretty quickly.