ThrottleStop cannot be used to undervolt your laptop. You can use ThrottleStop to undervolt 4th Gen and newer Core i CPUs and the older Core 2 Duo CPUs. Your Gemini Lake CPU is not supported.
Can you press the TRL button and show me a screenshot of that window?
The N4020 has a 6W TDP power rating. Increasing the PL1 and PL2 power limits in ThrottleStop can improve performance if either of these power limits are causing throttling. When your CPU is loaded running the built in TS Bench test, what speed does it run at? Open up Limit Reasons while your CPU is loaded. Is anything lighting up red. Post a screenshot of ThrottleStop and Limit Reasons when loaded.
I would set the turbo time limit to 28 seconds which is the default for many Intel CPUs.
I have never owned or had access to a N4020 so ThrottleStop support is limited. Without voltage control, there is not a lot you can do with these CPUs. They do not use a FIVR integrated voltage regulator like the Core i CPUs use.