If you think youre having a bad day....

[Lei]

But who has 22Tb and doesn't back up?

That's why I have 2 hard disks and one of them in not even plugged in.
I do backup time to time and remove the HDD afterwards.

 

[Jetster]

dormant data or cold storage

 

[ty_ger]

Hi,
IDK the full evga warranty replacement terms deal maybe so as you say but refurbished are sold as B-stock at a discount to the public as far as I do know.

Their warranty replacements are also usually refurbished units in the same condition as B-stock. Sometimes they even send B-stock products for a warranty replacement, with the B-stock product part number suffix and all.
If you get a new product from warranty replacement, you are lucky. They usually send new replacements if your first one died within 30 days of purchase, but even then they don't guarantee that it won't be a refurbished unit instead.

 

[ThrashZone]

Their warranty replacements are also usually refurbished units in the same condition as B-stock. Sometimes they even send B-stock products for a warranty replacement, with the B-stock product part number suffix and all.
If you get a new product from warranty replacement, you are lucky. They usually send new replacements if your first one died within 30 days of purchase, but even then they don't guarantee that it won't be a refurbished unit instead.

Hi,
Interesting
Mine was 4 years into warranty when it failed.

 

[Dr. Dro]

Hi,
I've done evga rma on a 1200P2 and it came with new cables in sealed box just as though I bought new.

The G2/P2/T2 series use the same 1st gen Super Flower Leadex platform, cables are interchangeable and these are higher-end supplies that for the most part predate EVGA's expansion into the budget power supply market. By the time the GQ came out (one of their most popular 80+ Gold models - although one of their worse at the same time), EVGA was already putting out tier C, D and E power supplies left and right, up and down. Multiple revisions of the same product that have nothing to do with each other, ridiculous products like the N1 series (it's so bad that it fails 80 Plus certification + rated for 30°C operation) and the sort.

I'm surprised that a disaster such as this hasn't happened sooner, but with EVGA being reduced to a festering corpse of a company worked by what's nothing but a skeleton crew compared to what they used to be a few years ago, I expect these to become more frequent, obvious reasons. I mourn the loss of EVGA and reading a thread like this just reminds me why.

 

[FreedomEclipse]

Maybe different strokes for different folks but I have dealt with Corsair multiple times when faced with a faulty PSU and I have always sent back the cables along with it although i cant remember if they asked me to or not. I found the original box that contained their bag with all the cables. boxed everything all up and sent it off and they have never said a word to me about it.

 

[ThrashZone]

Hi,
Yeah I said earlier i never understood their naming of newer psu's hehe

 

[Shrek]

It's been said before, but there needs to be a standard for modular power supplies.

 

[DaemonForce]

There appears to be a standard for my semi-modular Antec but I still check the cable pinouts.
Not an eVGA customer, don't care to change that.

 

[ir_cow]

This guy lost 22TB of data because his replacement power supply from evga had a different pinout to the old one. He reused the old modular cables and it murdered all his hard drives when he hooked everything up and powered on

EVGA power supply allegedly kills 22TB of customer storage — revised model from RMA had a different pin layout and killed all SATA-powered devices

The vendor changed the SATA pin layout on the EVGA GQ 1000W, which isn't compatible with previous power cables.

www.tomshardware.com

This has happend to me. Only lost a single 6TB though and it was all backed up.

 

[Lei]

It's been said before, but there needs to be a standard for modular power supplies.

PSU better commit suicide rather than homicide...


Every PC component should be like Colobopsis Explodens ants:

Exploding ants sacrifice themselves to save their colony

Aptly named Colobopsis explodens is first species of exploding ant to be described in 80 years

www.science.org

Colobopsis explodens - Wikipedia

en.m.wikipedia.org

 

[Princess Garnet]

I posted this on another community where I first saw it, but... isn't it unfortunate that this entire situation came about precisely because EVGA was trying to be accommodating in a situation where most other brands wouldn't!? They honored a return for coil whine reasons, whereas most other brands won't.

That's a shame, as they offered me a replacement on three different GTX 970s with coil whine, upgraded me to a higher tier model even, and eventually refunded me outright when it was clear it wasn't working out. I felt bad it didn't work out, and felt like I was "wasting" new products each time, and I held them in high regard ever since. There's not many companies that seem to want to accommodate customers anymore (not hard to imagine with how many try and take advantage of things), and this is one case where EVGA is clearly at fault and needs to accept responsibility.

I also sent my own 750 G2 in months back and they instructed me the same; not to send cables or any other accessories back. They seemed acceptable and made sense. I would expect any G2 that might be returned to be compatible with existing cables or for them to note otherwise and provide new cables if not. They clearly didn't have any G2s left though and just sent me a new G5 instead. I of course swapped the cables. It's been working well.

 

[N/A]

i don't believe the pinout changed, who on earth would do that and why. where is the proof. that's just urban legends

 

[ty_ger]

i don't believe the pinout changed, who on earth would do that and why. where is the proof. that's just urban legends

Believe what you want. If you don't want to believe it straight from an EVGA employee, I don't know who you should believe.

It has already happened multiple times in the past where an EVGA power supply from the same product line has different pinouts. They didn't use to do that, but as time has gone on, and expense has continued to be cut, and as their bargaining and capabilities continue to decline, mistakes have been made. It was only a matter of time that it bit someone in the butt and made a headline.

 

[Dr. Dro]

I posted this on another community where I first saw it, but... isn't it unfortunate that this entire situation came about precisely because EVGA was trying to be accommodating in a situation where most other brands wouldn't!? They honored a return for coil whine reasons, whereas most other brands won't.

That's a shame, as they offered me a replacement on three different GTX 970s with coil whine, upgraded me to a higher tier model even, and eventually refunded me outright when it was clear it wasn't working out. I felt bad it didn't work out, and felt like I was "wasting" new products each time, and I held them in high regard ever since. There's not many companies that seem to want to accommodate customers anymore (not hard to imagine with how many try and take advantage of things), and this is one case where EVGA is clearly at fault and needs to accept responsibility.

I also sent my own 750 G2 in months back and they instructed me the same; not to send cables or any other accessories back. They seemed acceptable and made sense. I would expect any G2 that might be returned to be compatible with existing cables or for them to note otherwise and provide new cables if not. They clearly didn't have any G2s left though and just sent me a new G5 instead. I of course swapped the cables. It's been working well.

It's like I mentioned, the G2/P2/T2 (best PSUs that EVGA sold) were based off a single very high quality platform before they decided to sell garbage power supplies from multiple sources and OEMs with little regard for consistency or quality choosing instead to develop an overreliance on their "world-class RMA", which, to their credit, is what earned them their great reputation.

I've seen so many trust their systems to inadequate and even hazardous PSUs simply because of the EVGA brand. I can't forgive them for that, even if end of the day they're a business and people are responsible for their own choices

 

[maxfly]

It's like I mentioned, the G2/P2/T2 (best PSUs that EVGA sold) were based off a single very high quality platform before they decided to sell garbage power supplies from multiple sources and OEMs with little regard for consistency or quality choosing instead to develop an overreliance on their "world-class RMA", which, to their credit, is what earned them their great reputation.

I've seen so many trust their systems to inadequate and even hazardous PSUs simply because of the EVGA brand. I can't forgive them for that, even if end of the day they're a business and people are responsible for their own choices

BS.

They've always sold different tiers from a variety of OEMs to fill as many market segments as possible. It isn't as if they only sold SF units and then suddenly threw quality and consistency out the window with the other tiers. They made their PSU name off a cheap, high quality vendor, SF, when they were a veritable unknown in western markets because they were a shrewd, smart company. That didn't change because they chose to widen their reach. They didn't make it as long as they did, as one of North Americas best and highest regarded companies by selling garbage. They sought out the best OEMs for the class of unit they were speccing out. No different than any of the other company's looking to have an OEM build a PSU to a specific set of parameters for them. Every PSU company in existence has and continues to sell low end units. I have no idea where this baseless, drama filled doom and gloom story you're trying to pander came from, or why, but it's patently false.

Nor do I have any idea whether this story is true or not. I have serious doubts that someone smart enough to have managed 22tbs of data was at the same time, dumb enough not to have noticed ANY of his incorrectly pinned cables not quite fitting into his new PSU smoothly. Hmmmm.

Trying to rewrite EVGAs history based on your own obviously jaded opinion barren of any actual FACTS is just sad.

 

[BoggledBeagle]

If the replacement PSU came complete with new cables and you have anywhere on the box or in the enclosed manual written always use only cables supplied with this PSU, he has no chance and it is his fault.

BTW using new cables is a good practise anyway, mainly because of the new tight connectors.

 

[HTC]

This guy lost 22TB of data because his replacement power supply from evga had a different pinout to the old one. He reused the old modular cables and it murdered all his hard drives when he hooked everything up and powered on

EVGA power supply allegedly kills 22TB of customer storage — revised model from RMA had a different pin layout and killed all SATA-powered devices

The vendor changed the SATA pin layout on the EVGA GQ 1000W, which isn't compatible with previous power cables.

www.tomshardware.com

For there to be an RMA, they HAD to have the specs of the old PSU, and HAD TO KNOW the new PSU was incompatible (the cables) with the old one: negligence on their part, IMO.

If they couldn't get a hold of another PSU of that model, then provide the THE COMPLETE NEW PSU with a warning NOT TO USE the old cables due to incompatibility.


Dunno why they felt the need to change the pin layouts, but it seems to me it's "a disaster waiting to happen" type of situation.

 

[Keullo-e]

Totally an user error and there's nobody else to blame. NEVER use nothing else than the bundled (or model specific sleeved cables etc) on a modular PSU.

To expand on this, the replacement PSU was the same model, and EVGA's own guidance on warranty returns tells the customer to keep and reuse the cables, as they will not return sent in cables with the replacement PSU.

Posted about this in the staff chat, shocked me too, considering how respected EVGA is in the community.

Well, this is interesting. Have they changed the OEM/model of the internals?

 

[nguyen]

in the history of Fups done by any manufacturers, EVGA has the most to brag about.

Yes their RMA is nice, but their products have poor reliability track record

 

[KLMR]

Next time get an mac. X_D

 

[RJARRRPCGP]

I love my eVGA Supernova G3 750 PSU, which is in my daily driver PC, which I'm typing this post from. I got it in the late-2010s and in 2019, I used it for a socket FM2+ system with an Athlon X4 860K.
Then my first Ryzen build on January 3, 2020. It went through multiple Ryzen builds already.

The second one, in 2021, got an eVGA 650 GQ for a second PC build. Been using that one with my Sparkle Titan Arc A770 16 GB. Been using it for Arc graphics, since earlier in 2023.

 

[FoulOnWhite]

EVGA are responsible for the damage to his drives, no doubt. If they had informed him of the changed pinout, or sent the new cables with the PSU, his drives would not have got damaged, so they are responsible. If i was him i would be seeing a solicitor. In america he would win the case i am sure.

 

[BoggledBeagle]

EVGA are responsible for the damage to his drives, no doubt. If they had informed him of the changed pinout, or sent the new cables with the PSU, his drives would not have got damaged, so they are responsible. If i was him i would be seeing a solicitor. In america he would win the case i am sure.

Sorry, but the information packed with the product is above any information any represantative or sales person or emplyee of a third party fixing the PSU gave to the customer. If they write YOU MUST USE SUPPLIED CABLES WITH THIS PRODUCT on the box or in the supllied manual, and the customer did not do this, it is his fault.

 

[FoulOnWhite]

Totally an user error and there's nobody else to blame. NEVER use nothing else than the bundled (or model specific sleeved cables etc) on a modular PSU.


Well, this is interesting. Have they changed the OEM/model of the internals?

How is this user error? they changed the pinouts, never told him, and never sent the new cables to match the new pinout.

Sorry, but the information packed with the product is above any information any represantative or sales person or emplyee of a third party fixing the PSU gave to the customer. If they write YOU MUST USE SUPPLIED CABLES WITH THIS PRODUCT on the box or in the supllied manual, and the customer did not do this, it is his fault.

They never supplied the new cables for the replacement supply that had different pinout, so how is it his fault.