Is it NVMe SSD or the Controller not working. Need assistance!

The N · Jul 20, 2019

Hello,

I was playing Shadow of tomb Raider today and PC suddenly got rebooted. This repeated for 2 more times. I thought it is PSU, but surprisingly, my PCIe M.2 NVMe 256GB SSD drives making an issue. Now, the SSD is not recognizing in Disk Management, hence nothing in My Computer. I went into Device Manager for driver updation, but the NVMe Storage Controller displaying Yellow Exclamation Mark The screenshot of Device manager is attached and BIOS displaying message No SATA /PCIe NVMe controller is present is displaying in PCIe configuration options. Which urged me to test the SSD on other M.2 Slots. I pull out the GPU and tried it on other 2 slots, however, nothing changed.

My question is, is it really SSD or the controller that is making an issue? please let me know.

PC Specs:

Gigabyte Z370X Gaming 5
Intel Core i5 8600K 3.6 GHz (OC 4.5GHz)
Adata XPG D41 8GB*4 DDR4 3000 MHz CL16 RAM Kit
Sapphire RX 580 8GB GPU
Samsung 850 EVO 250GB SSD
Adata XPG SX8000 NVMe M.2 SSD (Subjected NVMe SSD)
SilverStone ST 650W Platinum PSU
Scythe Mugen 5 Rev. B CPU Cooler

FreedomEclipse · Jul 20, 2019

The only way we can be 100% sure is testing a working SSD in the same slot or testing that duff ssd in another pc

That way we rule out that its not just the board but the ssd or the other way round

agent_x007 · Jul 20, 2019

Looks like NVMe died on you there, otherwise it would work on other slot.
At least that's what "I/O adapter error occured" suggests to me (damaged controller, or memory chips).
Can you check SMART on drive ?

aQi · Jul 20, 2019

If the other SSD is running fine then the onboard controller is good. You have already changed the m2 slot. Its the nvme drive that is of fault.

The N · Jul 21, 2019

FreedomEclipse said:
The only way we can be 100% sure is testing a working SSD in the same slot or testing that duff ssd in another pc

That way we rule out that its not just the board but the ssd or the other way round

Well, I don't have another PC. Ask a friend and he'll be available on Monday, so only then I can check it.

agent_x007 said:
Looks like NVMe died on you there, otherwise it would work on other slot.
At least that's what "I/O adapter error occured" suggests to me (damaged controller, or memory chips).
Can you check SMART on drive ?

Can't. As the drive is not recognized anywhere on PC.

Aqeel Shahzad said:
If the other SSD is running fine then the onboard controller is good. You have already changed the m2 slot. Its the nvme drive that is of fault.

My board got 3x M.2 slots, but yes, it does not work on any of them. Most probably is the stick on fault. I hope not the motherboard.

There is another observation that when I plugged in the SSD and turn ON the PC, it takes about 131 seconds (above 2 minutes) to boot, while without it pretty normal i.e. 10 seconds. Not to mention the PC stuck long on motherboard logo.

Mussels · Jul 21, 2019

sounds like you managed to kill an NVME drive, pretty rare to see happen

TheMadDutchDude · Jul 21, 2019

Those ADATA drives seem to fail like that. It comes with no warning and they just die. You’re not the first, and definitely won’t be the last.

Solaris17 · Jul 21, 2019

I destroyed the stock plextor drive in my laptop after a few months, same kinda events here.

er557 · Jul 21, 2019

that is strange and kinda alarming

Zareek · Jul 21, 2019

Test the drive on your friend's rig to be sure, that should make the RMA process smoother.

The N · Jul 21, 2019

Zareek said:
Test the drive on your friend's rig to be sure, that should make the RMA process smoother.

I will test the drive on friend's PC just to confirm 100% that it is M2 drive and not the controller. Unfortunately, it does not carry any sort of warranty.

It's a great disappointment, I might be very unlucky, but this thing really pushing me back spending on these drives because by it's doom, I lost some data in it. Maybe it;s a lot better to get hands on Samsung one as they have better repute.

Flaky · Jul 21, 2019

The N said:
(...) that it is M2 drive and not the controller.

The drive controller and drive itself and integrated into one thing in case of NVMe, as each NVMe is a completely separate PCIe device. This is different from SATA.

Zareek · Jul 21, 2019

The N said:
I will test the drive on friend's PC just to confirm 100% that it is M2 drive and not the controller. Unfortunately, it does not carry any sort of warranty.

It's a great disappointment, I might be very unlucky, but this thing really pushing me back spending on these drives because by it's doom, I lost some data in it. Maybe it;s a lot better to get hands on Samsung one as they have better repute.

That is too bad... Pretty much if you want to sell a product in the US you need to offer some sort of a warranty. For SSDs that typically ranges from 3 to 5 years. Samsung drives are built to last in my experience and their performance is always extremely competitive. You will pay a price premium over the more generic brands like ADATA.

System Name	My-Best-So-Far
Processor	Intel Core i5 12600K Boost @default
Motherboard	MSI Z690 Edge WiFi DDR5
Cooling	Thermalright Phantom Spirit 120 SE ARGB - Air Cooler
Memory	XPG Caster 32GB DDR5 6000 MT/s CL40-40-40-77 \| But running STABLE @ 4800 MT/s CL40-40-40-77
Video Card(s)	Asus Strix RTX 3060 Ti 8GB
Storage	SSD 250GB EVO...NVMe S40G 256GB & MP600 1TB LPX...HDD Barracuda 1TB & 2TB
Display(s)	MSI Optix MAG Series MAG272CQR 2560x1440p 165Hz
Case	Corsair 750D (Still one of the BEST for AIR cooling)
Audio Device(s)	Realtek Audio
Power Supply	SilverStone Strider 650W Platinum (ST-65F PT)
Mouse	A4tech Bloody V3M
Keyboard	HyperX Alloy Elite RGB - Mechanical
Software	Windows 10 x64
Benchmark Scores	http://i.imgur.com/0O79u7Z.jpg

System Name	WorkInProgress
Processor	AMD 7800X3D
Motherboard	MSI X670E GAMING PLUS
Cooling	Thermalright AM5 Contact Frame + Phantom Spirit 120SE
Memory	2x32GB G.Skill Trident Z5 NEO DDR5 6000 CL32
Video Card(s)	Asus Dual Radeon™ RX 6700 XT OC Edition
Storage	WD SN770 1TB (Boot)\|1x WD SN850X 8TB (Gaming)\| 2x2TB WD SN770\| 2x2TB+2x4TB Crucial BX500
Display(s)	LG GP850-B
Case	Corsair 760T (White) {1xCorsair ML120 Pro\|5xML140 Pro}
Audio Device(s)	Yamaha RX-V573\|Speakers: JBL Control One\|Auna 300-CN\|Wharfedale Diamond SW150
Power Supply	Seasonic Focus GX-850 80+ GOLD
Mouse	Logitech G502 X
Keyboard	Cherry G80-3000N (TKL)
Software	Windows 11 Home
Benchmark Scores	ლ(ಠ益ಠ)ლ

System Name	BOX
Processor	Core i7 6950X @ 4,26GHz (1,28V)
Motherboard	X99 SOC Champion (BIOS F23c + bifurcation mod)
Cooling	Thermalright Venomous-X + 2x Delta 38mm PWM (Push-Pull)
Memory	Patriot Viper Steel 4000MHz CL16 4x8GB (@3240MHz CL12.12.12.24 CR2T @ 1,48V)
Video Card(s)	Titan V (~1650MHz @ 0.77V, HBM2 1GHz, Forced P2 state [OFF])
Storage	WD SN850X 2TB + Samsung EVO 2TB (SATA) + Seagate Exos X20 20TB (4Kn mode)
Display(s)	LG 27GP950-B
Case	Fractal Design Meshify 2 XL
Audio Device(s)	Motu M4 (audio interface) + ATH-A900Z + Behringer C-1
Power Supply	Seasonic X-760 (760W)
Mouse	Logitech RX-250
Keyboard	HP KB-9970
Software	Windows 10 Pro x64

System Name	My-Best-So-Far
Processor	Intel Core i5 12600K Boost @default
Motherboard	MSI Z690 Edge WiFi DDR5
Cooling	Thermalright Phantom Spirit 120 SE ARGB - Air Cooler
Memory	XPG Caster 32GB DDR5 6000 MT/s CL40-40-40-77 \| But running STABLE @ 4800 MT/s CL40-40-40-77
Video Card(s)	Asus Strix RTX 3060 Ti 8GB
Storage	SSD 250GB EVO...NVMe S40G 256GB & MP600 1TB LPX...HDD Barracuda 1TB & 2TB
Display(s)	MSI Optix MAG Series MAG272CQR 2560x1440p 165Hz
Case	Corsair 750D (Still one of the BEST for AIR cooling)
Audio Device(s)	Realtek Audio
Power Supply	SilverStone Strider 650W Platinum (ST-65F PT)
Mouse	A4tech Bloody V3M
Keyboard	HyperX Alloy Elite RGB - Mechanical
Software	Windows 10 x64
Benchmark Scores	http://i.imgur.com/0O79u7Z.jpg

System Name	Rainbow Sparkles (Power efficient, <350W gaming load)
Processor	Ryzen R7 5800x3D (Undervolted, 4.45GHz all core)
Motherboard	Asus x570-F (BIOS Modded)
Cooling	Alphacool Apex UV - Alphacool Eisblock XPX Aurora + EK Quantum ARGB 3090 w/ active backplate
Memory	2x32GB DDR4 3600 Corsair Vengeance RGB @3866 C18-22-22-22-42 TRFC704 (1.4V Hynix MJR - SoC 1.15V)
Video Card(s)	Galax RTX 3090 SG 24GB: Underclocked to 1700Mhz 0.750v (375W down to 250W))
Storage	2TB WD SN850 NVME + 1TB Sasmsung 970 Pro NVME + 1TB Intel 6000P NVME USB 3.2
Display(s)	Phillips 32 32M1N5800A (4k144), LG 32" (4K60) \| Gigabyte G32QC (2k165) \| Phillips 328m6fjrmb (2K144)
Case	Fractal Design R6
Audio Device(s)	Logitech G560 \| Corsair Void pro RGB \|Blue Yeti mic
Power Supply	Fractal Ion+ 2 860W (Platinum) (This thing is God-tier. Silent and TINY)
Mouse	Logitech G Pro wireless + Steelseries Prisma XL
Keyboard	Razer Huntsman TE ( Sexy white keycaps)
VR HMD	Oculus Rift S + Quest 2
Software	Windows 11 pro x64 (Yes, it's genuinely a good OS) OpenRGB - ditch the branded bloatware!
Benchmark Scores	Nyooom.

Is it NVMe SSD or the Controller not working. Need assistance!

The N

FreedomEclipse

~Technological Technocrat~

agent_x007

aQi

The N

Mussels

Freshwater Moderator

TheMadDutchDude

Solaris17

Super Dainty Moderator

er557

Zareek

The N

Flaky

Zareek

System Name	RogueOne
Processor	Xeon W9-3495x
Motherboard	ASUS w790E Sage SE
Cooling	SilverStone XE360-4677
Memory	128gb Gskill Zeta R5 DDR5 RDIMMs
Video Card(s)	MSI SUPRIM Liquid 5090
Storage	1x 2TB WD SN850X \| 2x 8TB GAMMIX S70
Display(s)	49" Philips Evnia OLED (49M2C8900)
Case	Thermaltake Core P3 Pro Snow
Audio Device(s)	Moondrop S8's on chitt Gunnr
Power Supply	Seasonic Prime TX-1600
Mouse	Razer Viper mini signature edition (mercury white)
Keyboard	Wooting 80 HE White, Gateron Jades
VR HMD	Quest 3
Software	Windows 11 Pro Workstation
Benchmark Scores	I dont have time for that.

System Name	future xeon II
Processor	DUAL SOCKET xeon e5 2686 v3 , 36c/72t, hacked all cores @3.5ghz, TDP limit hacked
Motherboard	asrock rack ep2c612 ws
Cooling	case fans,liquid corsair h100iv2 x2
Memory	96 gb ddr4 2133mhz gskill+corsair
Video Card(s)	2x 1080 sc acx3 SLI, @STOCK
Storage	Hp ex950 2tb nvme+ adata xpg sx8200 pro 1tb nvme+ sata ssd's+ spinners
Display(s)	philips 40" bdm4065uc 4k @60
Case	silverstone temjin tj07-b
Audio Device(s)	sb Z
Power Supply	corsair hx1200i
Mouse	corsair m95 16 buttons
Keyboard	microsoft internet keyboard pro
Software	windows 10 x64 1903 ,enterprise
Benchmark Scores	fire strike ultra- 10k time spy- 15k cpu z- 400/15000

System Name	Gaming Rig
Processor	Ryzen 7 3800X
Motherboard	Gigabyte X570 Aurus Pro Wifi
Cooling	Noctua NH-D15 chromax.black
Memory	32GB(2x16GB) Patriot Viper DDR4-3200C16
Video Card(s)	EVGA RTX 3060 Ti
Storage	Samsung 970 EVO Plus 1TB (Boot/OS)\|Hynix Platinum P41 2TB (Games)
Display(s)	Gigabyte G27F
Case	Corsair Graphite 600T w/mesh side
Audio Device(s)	Logitech Z625 2.1 \| cheapo gaming headset when mic is needed
Power Supply	Corsair HX850i
Mouse	Redragon M808-KS Storm Pro (Great Value)
Keyboard	Redragon K512 Shiva replaced a Corsair K70 Lux - Blue on Black
VR HMD	Nope
Software	Windows 11 Pro x64
Benchmark Scores	Nope