i have 3 kids here, each with a G502, each with some variant of Logitech headset & logitech webcam as well as keyboards, mousepads, you name it. my point is, between myself & them, we have many many logitech devices.
logitech makes good peripherals, but id be lying if i didnt admit more than 60% of why i choose them, is their warranty coverage. Without that coverage, im FAR less inclined to buy logitech as this group of peripherals wears out. i spoke in depth with the agent who handled my recent rma request, i was prompted to do the whole 'prove it' process, as outlined by OP, & i told the agent exactly what im posting here. i told them which ever logitech staff were part of this change in policy is making a monumental mistake, ive heard all the stories of people abusing the policies of the past, but logitech is & has been doing great, they are a major player in peripherals & more, & in my opinion, they are going to get the reaction i & others have expressed out of more & more customers. Some customers seem defiantly willing to accept mistreatment by corporations, & thats fine , its their choice to be mistreated, but i see this as just another way for logitech to squeeze a little more profit out of the earnings machine. im fine with companies making profit, sales have been great for logitech, im just not a fan of money making at the expense of customers, changes like outsourcing support , shortening warranty periods, increasing challenges to customers seeking support, etc.