Logitech z506 system behaving strangely

[Eliomiller]

Thanks for the info. I'll call them in the following days as I'm having a hard time now. Will keep you updated

 

[Eliomiller]

I'm updating: after a a dress problem they exceptionally accepted to ship a replacement to a US adress I provided. I attached their message. They are asking me to destroy my speakers. I don't know how I should do that as they provided a general procedure which I don't know how to apply to my case. Will the replacement be refurbished or what? Anything that tells that the new set wont be worse in frequency response than the old one? Any experience with this procedures?

 

[WhiteNoise]

Yeah they did this with me too but I just had to send them the cut cables. As I said earlier int he thread Logitech are great with customer service. You'll most likely receive a new unit. They are even known for sending upgraded current models when the bad model is not being manufactured any longer.

Just cut cables, open up the sub and break the circuit board somehow, take the pictures and email them to Logitech. Once you do that they will ship your new speakers.

This is easy and doesn't cost you a thing but time.

 

[Eliomiller]

I'll do that: first time I get asked such a thing . Should be fun. I'll keep you updated.

 

[WhiteNoise]

It does seem odd but they do it to prove that you aren't just keeping the old unit to use. It ultimately saves money on shipping. They do this often and it is quite normal from them. I know a few real life friends that have had to do it to. And of course me too.

 

[Eliomiller]

Some odd thing happened today. I asked them for a proof that it's them asking me to destroy it not someone else and rhey did . They said that it was pretty approved. I told them I'll destroy the set this Sunday due to time problem's. They said that they will wait for me and them wishing me a good weekend. Today I received a mail saying that my RMA was approved and that I'll receive the shipment information's later. I received an automated response then saying that they were shipped and that I'll receive the shipping number in the following days. Now I'm lost: should I destroy the speakers or no? What does this messages mean?

"Excellent! we will await your response!

Have a wonderful rest of your Weekend!"

"Your replacement has been approved, you should receive an automated e-mail with tracking number in the next few days. We will proceed to close this case, please do not hesitate to reply with an update in case you do not get this notification."
" This is an Automated Notification - Please DO NOT REPLY to this email --


Case number xxxxxx- Replacement Product Released -


Dear Elie,

This Automated Notification is to let you know our Return Center has received your RMA package and released your replacement for shipping.

For US customers, we recommend signing up for UPS MyChoice. It’s free and lets you sign up for delivery alerts on your computer or mobile device, check the delivery time, and authorize shipment release to members of your household. You can get delivery alerts by email or text the day before delivery and the morning of your delivery, along with confirmation of delivery to you or a UPS Retail location. You can also save the names of people in your household who can accept packages that require a signature. Plus, you can also add vacation options. Unfortunately, this service isn’t currently available outside the US.

You can expect to receive an email notification with a Tracking Number from us when your replacement ships from our Distribution Center.

Regards,

Logitech"
Then I received a survey.
Thanks for helping me figure it out as it's really odd for this to happen

 

[AsRock]

I hope so. I tried to do that with the bass knob. Ithe went from high bass to no bass without intermediary steps (by a chock) tried to do the same with the speakers connext or but it didn't change anything.i guess its from circuitry.
For future reference. Do you think that putting a dehumidifier(passive dehumidifying box) near the sub would give it a longer life if there's some humidity?

They will most likely just send you another without the need of returning the other.

To me it sounds like a bad solder joint or 2 and as for the bass knob it sounds like it needs some TLC with some CRC electronic cleaner.

And yes they will ask you to destroy it in some way or form, typically ask you for pictures too. Thrustmaster do this too, they ask you to cut cables and stuff.

Once new item is received it be time to open the old one up to see what was wrong .

 

[Eliomiller]

I don't understand the paradox: saying that they won't approve before me sending the photos and later they approve so I have sent the photos but I didn't so they shouldnt approve but they approve. my mind is blown. Ill certainly open the old one and see what's wrong after receiving the rma unit

 

[AsRock]

Yeah that is odd to say the least, just be grateful .

Ill certainly open the old one and see what's wrong after receiving the rma unit

Looking forward on hearing what you find.

 

[Eliomiller]

I'll try to not break anything at least

 

[WhiteNoise]

wait and see if you get a tracking number. If you don't within 3 days then send pictures. They may have approved it and sent that response but will still wait for pictures before actually shipping, or they may just ship and you are good.

 

[Eliomiller]

They didn't send a tracking number yet. They said they proceeded to close the case. I recieved this automated message on Saturday. I'll wait a little more before destroying

 

[WhiteNoise]

TBH if the thing is bad why not just destroy and send pictures? It sounds like you want to keep the bad speakers and get the replacement.

 

[sneekypeet]

TBH if the thing is bad why not just destroy and send pictures? It sounds like you want to keep the bad speakers and get the replacement.

I also feel his emails were automated replies, and the longer he sits thinking he is golden now, they will just close the case and not send him replacements at all!

 

[Eliomiller]

It's not this. I just have a lot of exams recently so I don't have time. For the sub I don't care as its bad but I was thinking of keeping the small satellites in case any other blow out ( they don't work on any other amp as the crossover is in the sub so pretty pointless to destroy something not usable. And the replacement will take a lot of time to reach my country (1 month to 2) so I'll need an alternative and even 3 channels out of 5 would be better than having no sound at all. spare parts are always welcome in DIY projects. If if dont get any response within Thursday I'll destroy them send the photos and rent a mono speaker for 1 month.
Edit: TBH; if you read the post above: they closed it already. so I'll reopen it to send the pictures.

 

[Eliomiller]

Update: I received a tracking number minutes ago. I think this thread don't need to stay open anymore as the case was closed. If you want close the thread @sneekypeet .
Thanks for the various recommendation's I received. Logitech support is slow but effective