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Major BUG: GPU-Z causes Windows 10 PC to hard lock

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#1
Using Windows 10 OS, 64-bit Pro - version 1703.
GPU-Z, as well as lots of other apps/programs are set to start automatically with the OS.
Other Specs of problem PC: ASUS mobo, Intel Core i3 CPU (socket 1150), 16 GB of RAM, AMD Radeon R9 390 card with 8 GB of videoRAM. Intel SSD+2 Seagate HDDs (5 TB slower Archive HDD+ 3 GB faster desktop HDD).
Using latest Beta/non-WHQL AMD Radeon drivers version: 17.9.1, dated Sept 7th 2017 - installed a few days ago.
Input devices are Microsoft Ergonomic Sculpt Desktop 2.0, wireless (1 USB receiver for the 2 devices.)
EDIT: I am using Windows 10 Fast boot/Fast startup with GPT/UEFI mode for my Intel SSD/Windows OS.
Other system apps set to start with OS: Core Temp 1.10.2 64-bit, but I am pretty much sure it is not the issue here, as it starts fine and then starts working properly (shows CPU cores' temps/load/etc).
(Non-system apps/programs starting also are lots of them, but I do not think they apply. Still, I will list some just in case: Skype, Viber, ICQ, several Cloud apps, Spotify, Evernote, Slack/etc)

PROBLEM: Today when I powered up my PC, I noticed GPU-Z splash-screen getting "stuck" for a long time. I thought this is nothing special, as it has happened before, just wait and GPU-Z will start and splash screen will go away, as it should. NOT so! The PC was frozen - mouse pointer did not react, keyboard too. The HDD light was blinking, so the PC did not completely freeze, but was fully unusable due to mouse & keyboard not responding. Then I had to forcefully restart the PC 4-5 times via the Reset button on the case - but this did not help any.
The last time I did so, I very quickly started Task Manager early after login, and was able to kill the culprit - GPU-Z - so that it does not freeze the PC again. And the PC now works.
I am afraid to restart now! And I really do not want this happening tomorrow (I turn off my PC every night).

Any comments? Please fix this ASAP.
 
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W1zzard

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#2
Could be the new AMD drivers. Are you able to reproduce it every time?
 
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#3
Don't know. Only happened first today. As I said, I restarted the PC 4-5 times until I got it to work, so this definitely happened more than once.

I am not willing to restart the PC now - I am behind 5-6 days with my work, and I cannot work if the PC freezes, as you know.

NOTE: If it matters, I am using Windows 10 Fast boot/Fast startup with GPT/UEFI mode for my Intel SSD/Windows OS.
 
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#4
I've had freezing problems too, only 2 times though. Last time was after updating to latest version, I launched it and the PC froze requiring a hard reset. Can't replicate though as every time I've run it since then it behaves properly
 
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#5
Happens to me a lot. AMD 17.9.1 drivers here. Usually happens after changing the voltage settings (I think) in WattMan then opening GPU-Z.
 

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#6
Revert to previous drivers
 
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#7

vegaio

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#8
I had also a series of hard locks while using GPU-Z. I use a Vega AIO with a 750W Titanium grade PSU, drivers are 17.9.1. I think that it also could a problem with unsufficient power, as the for Vega AIO a 1000W PSU is required. I had hard locks ingame and on desktop. I experienced also hard locks while using HWINFO64. I already ordered a more powerful PSU.
 
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#9
I am not willing to restart the PC now - I am behind 5-6 days with my work, and I cannot work if the PC freezes, as you know.
your work is more important than gpuz, why do you need gpuz? kak mozhe taka

there are other tools like hwinfo that list both cpu+gpu instead of using two separate programs
 
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#10
Well, i had this problem happened once...had gpu-z running on start up.
 
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#11
your work is more important than gpuz, why do you need gpuz? kak mozhe taka

there are other tools like hwinfo that list both cpu+gpu instead of using two separate programs
I am a proud beta tester of GPU-Z! Also, I have suggested many features/new functions over the years, many of which were implemented by GPU-Z author. :)
So, I like GPU-Z and do not want to use anything else for this.

Could be not GPU-Z, in fact. Maybe a combination of those latest AMD Radeon drivers+my Windows 10 being Insider Preview.
MY Windows 10 OS is the Insider Preview kind, maybe I should have mentioned that.

RE Core Temp, I have translated it into Bulgarian, and also suggested some new features, implemented by author (for Core Temp, just a few - less than those I suggested for GPU-Z). :)
So, likewise I like it and do not want to stop using it. ;)
 
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#12
Also using GPU-Z 2.40, W10Pro 1703, along with 17.9.1 drivers (more info listed in system specs), am not experiencing this behavior.
 

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#13
Do this problem persists with 17.9.3? Cannot test that cause no access to PC since a week.
 
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#14
I just had this problem again yesterday, i started gpu-z and pc freeze (17.9.3).

I think its very random, no idea what triggers that.
 
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#15
Also using GPU-Z 2.40, W10Pro 1703, along with 17.9.1 drivers (more info listed in system specs), am not experiencing this behavior.
This is a useless post of yours and is thus spam. Also, you use an AMD platform so not really quite relevant to my/other persons here issues, as issue is with Intel CPU/platform and not AMD.
Video card not the same too - my problem PC has R9 390 card, and I have a 2nd PC with 480 card which works fine with no such issues.

Do this problem persists with 17.9.3? Cannot test that cause no access to PC since a week.
No idea yet. I have 17.9.3 now, and I think I got a freeze just once. But not 6 times in a row as previously.
Need to use the 17.9.3 drivers for more days to be sure.
On an unrelated note, GPU-Z seems to have other issues for me now too, such as high CPU usage for no reason, plus Notification area icon getting "stuck" - non-clickable - too when this happens.
(after updating to latest Windows 10 Insider Preview build and latest AMD Radeon drivers you quoted)

I just had this problem again yesterday, i started gpu-z and pc freeze (17.9.3).

I think its very random, no idea what triggers that.
For starters, you can try disabling Fast boot in your BIOS/UEFI, and disable Fast startup in your Windows 10 OS Control Panel. Please let us know if that helps any.
 

vegaio

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#16
I use an AMD Ryzen platform too together with Vega AIO. It seems, the specific driver versions together with GPU-Z trigger this hard lock sometimes. Maybe Fiji/Vega only issue.
 
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#17
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#18
Issue status report -- as of 2-3 weeks now, all is mostly fine, the issue is not happening any more.
Only changes are updating my Windows 10 Pro 64-bit OS to a newer build.
And also I had some issues with built-in LAN card, and added a 2nd external PCI LAN card to the PC (Intel 1 Gbit card).

For those of you guys that had same issue, is it fixed for you too now?
Or does it keep happening occasionally, please? :)
 
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#19
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#20
Sorry, those specs listed are very outdated, I am not using that at all. Will update in a bit, I am overloaded with work in recent weeks. :)

EDIT: Fixed.
 
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#21
GPU-Z 2.5.0 - Relive 17.11.4 (From clean install using DDU)

Just had a random hard lock/freeze when i opened it.
 

vegaio

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#22
It's a driver issue on Vega LC and with 17.11.2 did produce hard locks, but going back to totally stable 17.11.1 solved it. Cant say about 17.11.3 and 17.11.4, because will not try. I cant say if running GPU-Z 2.5.0 matters at all regarding that issue.
 

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#23
GPU-Z 2.5.0 - Relive 17.11.4 (From clean install using DDU)

Just had a random hard lock/freeze when i opened it.
Just roll back to the version before this one
 
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#25
@W1zzard hit me up if you need anything