mobo not recognizing first two DIMM slots

[buildnut]

I have a GIGABYTE B450 DS3H WIFI mobo. Initially I installed a Ryzen 3 3200G with two 8GB DIMMs of 2133mHZ G.SKILL memory. It did not recognize the memory. I reinstalled the CPU and it then ran fine and recognized the installed memory which was installed in the first two DIMM slots (DDR4_1 and DDR4_3). I then decided to make it run a bit faster by installing a Ryzen 5 5600G with an additional two 8GB DIMMs of 2133mHZ G.SKILL memory (all memory DIMMs are identical). Again, it would not recognize the memory installed in the first two DIMM slots, but it did recognize the memory in DIMM slots 2 and 4 and ran fine. I reinstalled the CPU but the issue persisted. I removed and cleaned the CPU socket and DIMM slots with a vacuum cleaner, reinstalled everything, fired it up but the issue persisted.

I sent it into GIGABYTE and they said the AM4 socket was badly damaged and needed replacement. They sent pictures of the socket which did not look the way it did when I sent it in. They said they could fix it for $100; I can buy a new board for $79.99; I requested that they send the board back to me and should receive it within about 5 days.

Please see attached pictures.

Any suggestions on how to proceed from here?

Thank you.

 

[theFOoL]

Eh reps and there costing is just stupid. Did you apply pressure out of madness or I see just some boards can have manufactured gone wrong moments when not checked

 

[maxfly]

Sadly this isn't uncommon. There are a ton of stories (most about asus) where this happens. Moral of the story. Take pictures of your gear before you send it in, cpu socket, dimms, 24pin, serial number etc. Otherwise they can and sometimes will pull this.
You can try putting up a stink on their Facebook page and hope they replace it for you. Who knows, you may get lucky. Most likely they will ignore you.
Or you can try to fix it yourself of course. Not an easy chore but it can be done.
Try to run it with the 2x8gb until you upgrade and call it a day.
Or write Gigabyte off your list of mb vendors and go with a new mb.

 

[buildnut]

theFOol, thanks for your reply. No I did not apply pressure, didn't think it would do any good. Besides, I want to get my board back and the NVMe M.2 drive I forgot to remove from the board before shipping it to them.

maxfly, thanks for your reply and thoughts. I am narrowing my list of mobo vendors. I had a dispute with Asus about five years ago over a SATA port that just pulled off the board when I disconnected a cable from it. Never got satisfaction from them and I did give them several bad reviews via Amazon. Whenever someone would ask me for advice about that board I told them that story and recommended that they not buy from them. Haven't bought another Asus board since. Now, with Gigabyte off my list I'm leaning toward MSI or ASROCK. Seems they are all made in China nowadays. THANKS to U.S. manufacturers looking for cheap labor!! Greed begets evil. Are there any U.S. manufacturers of mobos left?