My computer will not shut down, it reboots instead.

[pattesatan]

Like the titel says, my computer reboots instead of shutting down, but I can turn it off by pressing the startbutton 4 secs. (I usually turn it off with the PSUbutton)

Hardware:
X570 Auros Elite motherboard with bios version F40d, and newest AMD chipset drivers.
RX 5800X
Seasonic Focus GX-850
XFX SWFT 309 RX 6700 XT, newest driver.
G.Skill TridentZ neo DDR4 4000 (F4-4000C18D-32GTZN) 2x16GB
2XSamsung 980 PRO 1TB NVME
1XSamsung 960 EVO 1TB SSD
Windows 11 Pro, 24H2

It has been like this for 6 months now...

I have reinstalled w11 three times.
I have turned off fast startup, hibernation.
I have also tried without anything connected, except keyboard, 4 different ones, and nothing else connected than a screen, tried 3 different ones there also, both DP and HDMI,
I have unplugged everything inside, and cleaned connectors everywhere, so I have unplugged the gfxcard and tried with another, the disks, and tried with another, the USBconnecctors inside, the frontpanelwires, tried different memorysticks, you name it, I have done it....

Pls point me in the right direction?

 

[eidairaman1]

Replaced power switch? Make sure windows is set to shut down when shutdown is pressed whether in windows or case itself (power properties)

 

[stahlhart]

Clear CMOS / update BIOS? Faulty motherboard? 100% certain you've got the case cables (power / reset switch, power LED etc.) connected to the motherboard header correctly?

 

[68Olds]

Do you have an HP printer on the network? Jays2cents did a video about his HP printer sending constant wake-on-lan requests to one of his PCs.

 

[pattesatan]

Replaced power switch? Make sure windows is set to shut down when shutdown is pressed whether in windows or case itself (power properties)

I replaced the powerswitch, ordered it from Be Quiet.

Clear CMOS / update BIOS? Faulty motherboard? 100% certain you've got the case cables (power / reset switch, power LED etc.) connected to the motherboard header correctly?

I have cleared cmos, reflashed bios, in case of corruption, and removed the battery for 24h, and, yes, I have disconnected every contact on the mobo, and reconnected them, several times....

Do you have an HP printer on the network? Jays2cents did a video about his HP printer sending constant wake-on-lan requests to one of his PCs.

OMG!
This I have to check!

 

[68Olds]

Here's his video...

 

[Zach_01]

I replaced the powerswitch, ordered it from Be Quiet.


I have cleared cmos, reflashed bios, in case of corruption, and removed the battery for 24h, and, yes, I have disconnected every contact on the mobo, and reconnected them, several times....


OMG!
This I have to check!

What happens if you press Alt+F4 (while on desktop) and select "Shut down" from the drop down menu (and then click "Ok" or press "Enter")...?

I always turn off my PC this way, many years now.

 

[pattesatan]

What happens if you press Alt+F4 (while on desktop) and select "Shut down" from the drop down menu (and then click "Ok" or press "Enter")...?

View attachment 376367

I always turn off my PC this way, many years now.

It reboots...

 

[eidairaman1]

You ever breadboard the rig?

 

[DaemonForce]

I always turn off my PC this way, many years now.

An older command but it checks out.

 

[Zach_01]

At this point, after everything OP has done, I can't think of anything else than that something is faulty

Mainboard or PSU

 

[LabRat 891]

At this point, after everything OP has done, I can't think of anything else than that something is faulty

Mainboard or PSU

Logical, but
I'd suffered through the same on a couple Win10 installs on my 3770k, and on the AM4 build that replaced it.
Cleanly reinstalling windows fixed the issue, for me. No idea as to cause, but I assumed it was a driver or Windows subsystem misbehaving.
Edit: No clue why reinstalling didn't fix for OP, but maybe Win11 things? Also, not doing a full and proper *clean* install *might* be possible. Does Linux liveUSB shutdown correctly?
Also, double check to make sure Power On via KB or mouse.(or LAN) is disabled in BIOS.

 

[FreedomEclipse]

Bread box the PC.

Strip everything out and rebuild with everything sitting on a bench or a table then jump the MB pins with a screwdriver to power on and see if it shuts down afterwards.

It COULD possibly be a grounding issue. MB is grounding with the MB standoffs which is preventing it from shutting down properly.

 

[Thimblewad]

Bread box the PC.

Strip everything out and rebuild with everything sitting on a bench or a table then jump the MB pins with a screwdriver to power on and see if it shuts down afterwards.

It COULD possibly be a grounding issue. MB is grounding with the MB standoffs which is preventing it from shutting down properly.

Definitive reply

 

[eidairaman1]

Bread box the PC.

Strip everything out and rebuild with everything sitting on a bench or a table then jump the MB pins with a screwdriver to power on and see if it shuts down afterwards.

It COULD possibly be a grounding issue. MB is grounding with the MB standoffs which is preventing it from shutting down properly.

I wonder how many more times we have to suggest doing this before he does it

 

[Mindweaver]

Open CMD as Administrator then type

shutdown /f /t 00

 

[pattesatan]

I will breadbox it, and see what happens.

 

[eidairaman1]

Ok follow up asap, thanks

 

[Ruru]

Must follow this one as this sounds interesting. I've had the same issue with a faulty power button, but as OP said that he has replaced it, this gets more interesting.

How does the PC behave if you unplug everything and then turn off the PC by the case's power button?

 

[pattesatan]

Ok follow up asap, thanks

Theres the holidays now, and then my fathers 84th birthday, so will take a few days/a week.
And thanks all for helping me with this.

Open CMD as Administrator then type

shutdown /f /t 00

I had to use shutdown /f /t 1, and it just rebooted, when I tried your suggestion, "shutdown /f /t 00", or "shutdown /f /t 0", I just get a list with slash-commands, and some list underneath, no reboot or anything.

 

[Mindweaver]

Theres the holidays now, and then my fathers 84th birthday, so will take a few days/a week.
And thanks all for helping me with this.



I had to use shutdown /f /t 1, and it just rebooted, when I tried your suggestion, "shutdown /f /t 00", or "shutdown /f /t 0", I just get a list with slash-commands, and some list underneath, no reboot or anything.

That's really odd. Try using this

shutdown /s /f /t 0

• /s = shutdown
• /f = force
• /t = Time xxx (you can use 0, 00, 000 it should not make a difference.)

Your system seems to have some corrupt windows files. I would do a sfc /scannow but seeing as how this could be corrupt as well. Then use the code below to restore health before you run sfc /scannow.

First run this in a elevated command prompt.

DISM /Online /Cleanup-Image /RestoreHealth

then when that completes run

sfc /scannow

but before do run the shudown command above just for SNG's and let me know if it works.

 

[freeagent]

I am not seeing your exact memory on the QVL, so that may or may not be a problem..

 

[pattesatan]

I am not seeing your exact memory on the QVL, so that may or may not be a problem..

Before those, I had g.skill flare X 3200, and the problem was introduced while using those.

Just so everyone in this thread doesent think I appreciate the help, I do!
I just have so many things going on for fathers birthday, so I cant like all of you, but it will be done.

 

[freeagent]

Have you cleared the CMOS at all? Maybe pull your battery out, clear the CMOS and let it sit for a few minutes.

Each set of ram will have its own specific set of parameters that they need to run properly. Things can get messy when the get mixed up.

 

[leonavis]

Bread box the PC.

Strip everything out and rebuild with everything sitting on a bench or a table then jump the MB pins with a screwdriver to power on and see if it shuts down afterwards.

It COULD possibly be a grounding issue. MB is grounding with the MB standoffs which is preventing it from shutting down properly.

Well, as a last resort.

First I'd try booting into a live-usb-linux to dismiss the possibility that it's an issue with Windows. If the same behavior occurs, it's very likely that it's a hardware-problem. If not, more likely your Windows is broken.