My Rx580 video card crashes and I have to restart my computer

[Antog]

Good, I come here to ask for your help, you will see a while ago I already bought a second-hand rx580, the boy told me that everything is fine and that, when I arrived if everything was fine, the seal had not been removed to uncover it or anything, at that time I did not have a certified power source and I borrowed one (an Ocz Fatality 500w), I mounted it along with the graphics, it turned on and everything, but it crashed in all games, for example I opened Gta V, and it was It crashed at a time, that's how it happened in lol, t others, I investigated and read that it could be driver problems, and nothing, in short, what I concluded that it could be the source that did not give the energy it needs, that it could not lover, in the end the solution I got was to lower some values in the Msi Afterburnners, and it worked well, it crashed very seldom, when there was a lot of graphic load in some game, yesterday my new source arrived a 1000w Evga Supernova, and I thought that would solve that problem and it remains the same now until I crashes with the Msi and the configuration, I really don't know what it is, if you could help me I would be totally grateful
PS: I have an i5 2400 and 8gb of ram

 

[xtreemchaos]

can you take a screenshot GPU-Z of the first page .

 

[Antog]

can you take a screenshot GPU-Z of the first page .

 

[Antog]

there is friend

 

[enxo218]

what are the temps? does it only crash in games or also in desktop and synthetic benchmarks?

 

[xtreemchaos]

i carnt see anything a miss with the gpu-z screenshot other than the gpu clock being low but is that down to you underclocking in afterburner ?.

 

[Zyll Goliat]

View attachment 175498

Your GPU clock speed is really low,gpu default clock also(only 1150mhz) it should be above 1300Mhz depend of the card model but most of them goes even above 1400Mhz...it is possible that your card have modded bios for mining.....

 

[Caring1]

Device ID is for an 8GB Gaming X which doesn't match the 4GB shown or the clocks, or the Elpida Vram.

 

[xtreemchaos]

well spotted above, i missed that completely. he needs to flash the right bios then. games must be running outa the ram thay think thay have got

 

[Zyll Goliat]

Device ID is for an 8GB Gaming X which doesn't match the 4GB shown or the clocks, or the Elpida Vram.

Nice find....thats explains why GPU snaps in games....now seems obvious that someone flashed other bios(wrong bios) and possibly moded + lower the clocks either for mining purposes or who knows why....he needs to find exact bios for his card model and flashed back......

 

[xman2007]

It's been modded for mining you can tell by the low clock speed and higher vram you need to flash an original bios

 

[Antog]

Could someone pass me the original bios of my graphic to install it? It is a 4gb rx580 gaming x, and do you think that I put your normal bios, will everything work normal without crashing?

 

[Zyll Goliat]

Could someone pass me the original bios of my graphic to install it? It is a 4gb rx580 gaming x, and do you think that I put your normal bios, will everything work normal without crashing?

This should be the BIOS for MSI RX 580 Gaming X 4gb card but before you attempt bios-flashing I advice you first to watch/read how to properly use Atiflash utility and how to Restore flash gaming bios.......
If your card do not have any other hardware malfunction then after successful bios re-flashing it should work totally normal....GL

 

[Antog]

ok friend, thank you very much, I'll be leaving my results here

 

[Antog]

Friend, I'll tell you that I installed that bios and now the graphic does not want to give me video, please help meee:

 

[xman2007]

Switch the bios switch

Can you start with some of these:

MSI RX 580 VBIOS

4 GB GDDR5, 1380 MHz GPU, 1750 MHz Memory

www.techpowerup.com

MSI RX 580 VBIOS

4 GB GDDR5, 1380 MHz GPU, 1750 MHz Memory

www.techpowerup.com

MSI RX 580 VBIOS

4 GB GDDR5, 1353 MHz GPU, 1750 MHz Memory

www.techpowerup.com

 

[Antog]

friend is that that msi model does not have swich, well as far as I know, because I did not find it

 

[Antog]

friend is that the graph does not give me video, how do I?

 

[Antog]

I cannot manage to install any new bios since the video card does not give video

 

[Zyll Goliat]

Seems like you didn't do something right ....well it's not all lost but now If you don't have dual bios on your card then you will need some other working GPU and then you should put working card in first PCIe slot and then this RX 580 in second PCIe slot....Also as I said If you don't have any experience do not attempt to do this and you should read first how to use Atiflash properly and is always better if you use atiflash in command prompt.....

 

[Hachi_Roku256563]

you need another card to boot of
try small low powerd card
gt 210
or maybe intergrated graphics
but really anthing will do

 

[Antog]

Seems like you didn't do something right ....well it's not all lost but now If you don't have dual bios on your card then you will need some other working GPU and then you should put working card in first PCIe slot and then this RX 580 in second PCIe slot....Also as I said If you don't have any experience do not attempt to do this and you should read first how to use Atiflash properly and is always better if you use atiflash in command prompt.....

I did everything as indicated, but after I restarted the computer I no longer wanted to give video ...

 

[Antog]

And I do not have a plate that supports 2 graphics and much less another graphic.

 

[Zyll Goliat]

Well I am srry but seems like your bios-flashing attempt was unfortunately unsuccessful and sometimes that's happened even if you do everything right but as I said you should read first how to use properly Atflash and is always better if you use this program via cmd because you will see the message if some error appears so then you know that you will need to repeat attempt....

 

[Antog]

I read everything, I even saw videos, but I think the bios he gave me was not the one ...