I recently bought a XPS 420 and am exchanging it, because of crashing due to video card. I installed drivers from dell and ati and still crashes. Not only is there this issue, I was told that I would get the 425w psu despite not ordering the 8800gt or 8800gtx, but it came with the 375w psu. I expected this, but it shows how trustworthy the customer service is when they promised me that I'll be getting the 425w psu. today i received an email with the order status of the computer that is being made for my exchange. I noticed there were differences in the components I ordered. 3GB RAM 800MHz --> 3GB RAM 667MHz Keyboard --> None Mouse --> None MS Works 8.5 --> MS Worksuite 2006 --------- --> Turbine Lord of the Rings Online,XPS Warranties --> doesn't show any on order status...sme for gift card. sure im getting the lotr when i never asked for it, but it doesn't repay me for the stuff I ordered and not getting. I definately see why so many people are against dell.