New build crashing in games (but not stress tests)

[Deleted member 185158]

I also believe it is the CPU at this point but we will find out tomorrow.

But I feel like all of this process is required. It’s a difficult situation going back to a retailer asking them to exchange or return something that may or may not be faulty.

At least by the time we’ve excluded the RAM - if we do - then fingers are most likely pointing to the CPU as the culprit.

I guess that’s when we’ll find out it’s the motherboard, anyway

It sucks. Seen many go through the same thing as you.

Have 2 sets of Corsair.
One is LPX the other is LED, might as well be LPX. Probably is.
The LPX kit with my 2700X does the exact same thing yours does.
The LED kit will do 2666mhz opposed to the 3200mhz.
The 2700X IMC is capable on my B450-I board, reaching 3966mhz with expensive memory, B-Die kits.
Do a quick google. Corsair LPX system hang. You'll find this issue at multiple forums including at corsairs forums.

Good luck!

 

[goshsowitty]

The other thing that sucks is I have some colleagues who I asked about this issue and they swear by Corsair generally and have Ryzen systems and they’ve never had problems. But it does seem they might be somewhat lucky based on what I’ve seen here and elsewhere.

 

[dgianstefani]

I also believe it is the CPU at this point but we will find out tomorrow.

But I feel like all of this process is required. It’s a difficult situation going back to a retailer asking them to exchange or return something that may or may not be faulty.

At least by the time we’ve excluded the RAM - if we do - then fingers are most likely pointing to the CPU as the culprit.

I guess that’s when we’ll find out it’s the motherboard, anyway

Good excuse to get a 5800X3D. Slow 3200 MHz ram won't matter as much with 100 MB of cache too.

The other thing that sucks is I have some colleagues who I asked about this issue and they swear by Corsair generally and have Ryzen systems and they’ve never had problems. But it does seem they might be somewhat lucky based on what I’ve seen here and elsewhere.

It's only the cheap Corsair that's trash. Patriot is much better there. Dominator tier Corsair is excellent.

I've got a 3200 2x16 Dominator kit running at 3933 with better timings than stock.

 

[Deleted member 185158]

Good excuse to get a 5800X3D. Slow 3200 MHz ram won't matter as much with 100 MB of cache too.


It's only the cheap Corsair that's trash. Patriot is much better there. Dominator tier Corsair is excellent.

I've got a 3200 2x16 Dominator kit running at 3933 with better timings than stock.

The Dom's have always been top notch. Thanks for being more specific towards Corsair memory.
I have a set of TCCD XMS DDR1 memory that's just a wonderful kit to bench with. Only perhaps a good set of BH5 would be faster.

All the manufacturers have low end value kits. G.Skill Ageas are crappy too.
But really, it's not the Corsair or Patriot name that's the issue, it's mainly the low end SK Hynix chips. Seen plenty of Intel rigs with similar issues concerning low end kits.
edit: additional comment: The Die also plays a part. D-Die, C-Die, A-Die so on and so forth. Some SK Hynixx kits are really decent too, just not usually on vengeance kits.

Memory is not something to skimp the budget on. Do that with the Case and keyboard instead I think.
Luckily most motherboards are decent even at the lower level as far as build quality. Manufacturing has come a long way from just 10 years ago.

 

[YESSS]

Yeah no Corsair,

I Suggest Mushkin Black or RedLine, Crucial Ballistix Gaming, Team Group, Geil, Gskill, Or Value Lines from them.

Kingston might be fine too. Never had an issue with any of them over the years. But yeah, no CORSAIR, that's right. Have had issues with their PSUs: two of them died on me and not the bottom line, but solid mid-range (VX and HX). So, I wouldn't take a chance on their RAM, either.

 

[A Computer Guy]

The other thing that sucks is I have some colleagues who I asked about this issue and they swear by Corsair generally and have Ryzen systems and they’ve never had problems. But it does seem they might be somewhat lucky based on what I’ve seen here and elsewhere.

With Ryzen (prior to diving into ECC RAM) most of my ram has been Corsair LPX or RGB (mostly because it was available locally) and none of them were branded AMD compatible but got them all working with some voltage and timing tweaks and most importantly UEFI/BIOS updates. My second set of LPX though ended up with a bad stick and I was able to get an exchange without too much trouble. I feel if there wasn't such an abundant amount of help getting ram to work on Ryzen I would have sworn off Corsair RAM for sure and went with a brand people are complaining far less about.

 

[68Olds]

So everything in my BIOS was set to Auto and I’ve changed SOC as suggested to 1.1V.

There is only one VDDG voltage setting which if I set to Manual I can change the voltage to any whole number, which I found strange but just wanted to make sure you think this looks ok before I save it.

View attachment 277729


View attachment 277730

Sorry if this has been suggested already, but have you manually set your DRAM Voltage from Auto to 1.35v to match what's on the sticker?

 

[formula383]

If your thinking it is ram have you checked you have ram in the right slots? for 1 dimm it needs to be in the far right slot (slot 4) on most boards if you have 2 dimms slot 2 and 4 should be used. I would also test with one stick at a time and test both sticks one at a time. download the manual from the mobo site to know for sure what slots to be used. Its very unlikely to be 2 bad sticks of ram. did you say it runs games well at 2133mhz? (jedec standard for ddr4) If you want better ram and you want 32GB there are some kits that are really nice for around 200$

kits often change price from week to week or even day to day. gskil kit for $205 is on backorder but should be back in stock https://www.newegg.com/g-skill-32gb...820374090?Item=N82E16820374090&quicklink=true

or this Tforce kit for $220 is in stock right now https://www.newegg.com/team-32gb-28...820331815?Item=N82E16820331815&quicklink=true

Both of these kits are most certainly "b-die" and would be a welcome addition for a somewhat reasonable $ Also keep in mind almost all memory kits have a lifetime warrenty, well because ram rarely go's bad.
I know these kits may not be worth to you if your not in the states but at least you can see what to look for. a kit 3200 c14 14 14 is b-die no other ic will do it. 3600 c14 14 14 - c14 15 15 - c16 16 16 is likely all b-die. if you see kits like 3200~3600 that have c16 18 18 or worse(bigger numbers) its not b-die. its also true that 16gb dual sided dimms that are not b-die often do NOT like more voltage on the dimm. and at a certain point voltage it can kill stability very quickly. you might have better luck at something like 1.25vdimm with a dual sided dimm. again test at stock 2133mhz speed to make sure it will not run games at those speeds.

 

[goshsowitty]

Checking the RAM in this way was one of the first things I did and it still fell over in all configurations and slots I tried.

This is another reason I’m less confident it’s the RAM and at this point I’m using it as a tool to essentially rule it out.

New RAM should be arriving this afternoon so we’ll soon find out.

 

[kapone32]

It's not Samsung B... micron iirc. Will check and update this post when I get home.

EDIT- timing is 16-19-19-36 and it's Micron E die ram
CORSAIR Vengeance LPX 32GB (4 x 8GB) 288-Pin PC RAM DDR4 3600 (PC4 28800) Desktop Memory Model CMK32GX4M4D3600C16 - Newegg.com

The problem with Samsung RAM is you don;t know what you have until you install it. I tried Corsair with my first AM4 build and I found it loved to give me issues. For me Crucial Ballistix and G skill Ripjaws Royal are the best RAM kits for AM4.

 

[Deleted member 185158]

The problem with Samsung RAM is you don;t know what you have until you install it. I tried Corsair with my first AM4 build and I found it loved to give me issues. For me Crucial Ballistix and G skill Ripjaws Royal are the best RAM kits for AM4.

Most Samsung b-die kits have distinguished memory timings such as CL 14 at 3600 or 16-16-16-36 at 3600mhz. The older higher end kits are above 4000mhz are 19-19-19-39 timings.

Here's one of the kits I have. Does 4000mhz at the XMP timings with a little extra v-dimm, not a horrible price, but only 16gb.

G.SKILL TridentZ Series 16GB (2 x 8GB) DDR4 3600 (PC4 28800) Desktop Memory Model F4-3600C16D-16GTZ - Newegg.com

Buy G.SKILL TridentZ Series 16GB (2 x 8GB) DDR4 3600 (PC4 28800) Desktop Memory Model F4-3600C16D-16GTZ with fast shipping and top-rated customer service. Once you know, you Newegg!

www.newegg.com

 

[goshsowitty]

Update:

The new RAM also has the same issue. So my attention will now turn to CPU or motherboard.

Any recommendations?

Should I contact both AMD and Gigabyte for support?

Any further stress tests or benchmarks I can try that might conclusively point to one component over the other? That might provide any additional debugging or proof? Or should I just RMA the CPU at this point?

 

[eidairaman1]

To be absolutely sure its 1 or the other, get to a shop for testing.

And what ram did you get?

Update:

The new RAM also has the same issue. So my attention will now turn to CPU or motherboard.

Any recommendations?

Should I contact both AMD and Gigabyte for support?

Any further stress tests or benchmarks I can try that might conclusively point to one component over the other? That might provide any additional debugging or proof? Or should I just RMA the CPU at this point?

 

[goshsowitty]

There’s not really any shops I can utilise in that way. I bought all the components online. The retailer I bought from said they would test things but they said they would test so the stress tests and not test with any games…

I bought this:

https://www.amazon.co.uk/dp/B097HPN1S3?th=1

I’m not saying it’s the best choice but it was in my budget and on the QVL. Also from Amazon so easy to return which I’m going to do after a little more testing.

At this point I’m not really going to find any doubts about the particulars of the RAM I’ve chosen as being credible or accept I’ve had two faulty kits in a row.

In my mind, two different kits exhibiting the same fault in the same system very much points to the RAM being unlikely which seemed to be a consensus amongst some anyway.

 

[OkieDan]

I think it's more likely a MBD than CPU, however if one part's return policy through seller is ending sooner than another I'd go with that part.

 

[goshsowitty]

Bought together so there is an option to return both together.

 

[Haytham]

It is the CPU for sure.. Try to get a CPU from a friend to test to reach the final solution.

 

[eidairaman1]

Send it all back then

 

[goshsowitty]

Been unwell the last couple of days but in that time, AMD support replied and made some suggestions including clearing CMOS and disabling Precision boost overdrive.

PBO was set to Auto so I set it to Disabled.

They also suggested setting Windows Power options to Balanced rather than performance.

This one surprised me because I don’t recall setting it to Performance. I had been in there to change the sleep times for display etc. Maybe a misclick?

That being said, I’m not convinced it is the power options as I dual booted with Windows 10 at one point to eliminate the OS and the issue persisted there with presumably whatever the defaults are in Win 10.

Anyway, tl;dr I’ve been gaming in Fortnite for the last couple of hours, uninterrupted, no crashes.

I’m probably going to try and narrow down the actual solution over the next few days but this is encouraging.

That being said; if either of these things have mitigated the issue then is this still an underlying hardware issue?

 

[OkieDan]

I think I'd set power option back to balanced and leave PBO off. If still stable I'd personally be ok with it being an unstable Overclock or undervolt being applied by PBO auto setting.

 

[goshsowitty]

Okay. I was too hasty.

At the point I made my changes earlier, I was still using the new RAM. But, of course, resetting the CMOS did revert the XMP to disabled so it was running at its stock 2400MHz.

I’ve been gaming literally all night into the early hours of the morning without any crashes when it dawned on me I probably wasn’t running the XMP.

So enabled Profile 1 on this RAM which is 3600MHz and 18-22-22-39-1.35V

So quick game of Fortnite before bed because it always crashes the quickest and most consistently in Fortnite and indeed it does within 10 minutes or so.

I’m now doubting the settings I changed had any impact at all and it was disabling XMP that did it.

That being said, I did run the old RAM with XMP disabled and that was 2100MHz stock and I always got crashes with that too.

I will try again with this RAM and no XMP - the last working config - back with PBO set to Auto and see if that crashes and will report back. I guess that will answer the question about PBO being an issue or impacting the issue in some way.

After that, this RAM has another XMP profile 3000MHz 16-18-18-36-64-1.35V that I could try for good measure with/without PBO set to Auto.

Then I could try the original RAM with/without XMP and with/without PBO.


Update: 08:14am

So I feel like I've now confirmed that PBO and the Windows Power Options didn't actually change anything. So assume these are now defaults (PBO set to Auto and Windows Power Options set to Balanced).

But I do have some success with the Kingston RAM to a point where I had none with the Corsair RAM. Below you can see the results. Where the results are UNSTABLE games have crashed usually within 10 minutes of gameplay.

The important question(s):
What do we make of this, exactly? Is there something here that sticks out that would make the stable timings better than the unstable timings? What is causing the instability exactly? And at whose door does the fault lie? In my mind, issues like this should not be occurring so is it the sign of an underling issue that needs to be resolved? Or do I find the Goldilocks point with one set of RAM and just stick with it and can I be confident that I shouldn't face issues longer term?

Results of my testing below...

I haven't physically switched back to the Corsair RAM just yet but I can assure you multiple tests were done with the XMP profile disabled and it running at 2100MHz and this was unstable. I'll get the ZenTimings when I next swap the RAM.

But currently it goes like this:

STABLE​

Kingston FURY Beast KF436C18BBAK2​

XMP Profile Disabled (2400MHz)​

Kingston FURY Beast KF436C18BBAK2​

XMP Profile 2 (3000MHz)​

UNSTABLE​

Kingston FURY Beast KF436C18BBAK2​

XMP Profile 2 (3600MHz)​

Corsair Vengeance LPX CMK32GX4M2E3200C16​

XMP Profile 1 (3200MHz)​

Corsair Vengeance LPX CMK32GX4M2E3200C16​

XMP Profile Disabled (2100MHz)​

I'll get pictures later

 

[goshsowitty]

@tabascosauz and anyone else in the know; for the most part please ignore my previous message.

What would be the specific effect of the following two BIOS values being changed under Settings > AMD Overclocking:

SoC/Uncore OC Mode: Disabled
SoC Voltage: [Greyed out 0]

Being changed to:

SoC/Uncore OC Mode: Enabled
SoC Voltage: 0

Could this have an undesirable effect, such as what I have experienced?

 

[tabascosauz]

@tabascosauz and anyone else in the know; for the most part please ignore my previous message.

What would be the specific effect of the following two BIOS values being changed under Settings > AMD Overclocking:

SoC/Uncore OC Mode: Disabled
SoC Voltage: [Greyed out 0]

Being changed to:

SoC/Uncore OC Mode: Enabled
SoC Voltage: 0

Could this have an undesirable effect, such as what I have experienced?

You don't need to touch SOC voltage in the AMD OC submenu, it's for Ryzen Master's use. You can if you want, but the field is set in mV (e.g. 1000 for 1.0V). Use the normal VSOC control under Tweaker.

Uncore OC theoretically keeps Infinity Fabric clocks at full speed at all times, theoretically for better stability/performance.

But only theoretically, because it usually doesn't make much difference at all. Just enable it if you're already there. Enabling it shouldn't cause any detrimental effects

 

[goshsowitty]

I think I’ve ultimately reached the end of the road.

I was encouraged because I’ve had better stability with the new RAM at stock speeds but ultimately the system will still crash.

Going to return the CPU, motherboard and original RAM.

I hope that I will soon return to the thread and confirm I have a completely stable system.

Thanks for your help everyone.

 

[eidairaman1]

I think I’ve ultimately reached the end of the road.

I was encouraged because I’ve had better stability with the new RAM at stock speeds but ultimately the system will still crash.

Going to return the CPU, motherboard and original RAM.

I hope that I will soon return to the thread and confirm I have a completely stable system.

Thanks for your help everyone.

Probably mobo id say