New GPU crashing my computer

[Chippyz]

So, two days ago I got a new GPU, Sapphire RX590 Nitro+ OC, since I used a tool to uninstal drivers from the old GPU, it caused some problems so I freshly reinstalled windows.(it was full of junk anyways) Now I have tried reinstalling all the drivers, I have tried using some automatic driver finder software and nothing helped. So the problem is that after 10-30mins of gaming the computer crashed, all the fans in the pc are still spinning but my monitor is blank and it's LED indicator is blinking(it means that it's connected to something but that is turned off) and on my headphones i noticed a glitchy noise. Until i press a hard-reset button on my computer, when it resets it boots up normally. And I checked the temps and they are are normal.
EDIT:
This happens only while the GPU is under heavy load aka while gaming.

Specs:
i5-4460
8GB RAM DDR3 HyperX 1600MHz
Sapphire RX590
PSU: Thermaltake SP-630AH2NSW
GA-H97-D3H Motherboard

 

[Final_Fighter]

it might be the power supply. how old is it and what was the old gpu you where using? does it restart in every game you play or just in one particular game?

edit: whats your event viewer say?

 

[Chippyz]

it might be the power supply. how old is it and what was the old gpu you where using? does it restart in every game you play or just in one particular game?

It happens only in more intensive games. It didn't crash in CS:GO but it's not a very intensive game.
My old GPU was HD7950, and I'm using this PSU for 2 years now and I never had any problems.

it might be the power supply. how old is it and what was the old gpu you where using? does it restart in every game you play or just in one particular game?

edit: whats your event viewer say?

As for the event viewer I found this:
"Kernel-Power" and it says "The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly."

EDIT: If someone has discord and is willing to help me, I can share screen.(Message me for that thanks)

 

[Final_Fighter]

alright. what temps are you getting while gaming with the card?

 

[Chippyz]

alright. what temps are you getting while gaming with the card?

Celsius:
CPU 40 - 60 Degrees
GPU 60 - 75 Degrees

 

[Lightning]

Power supply model ?
Use Afterburner or similar software and set the power limit to the minimum. Game until it crashes. If it doesn't, game with that power limit until you can swap the psu for a friend's. When you get their psu, put the limit back to 100 and game until it crashes. If it does, it's not the psu to blame.
You could also install the gpu in their system and test.
It should be easy to return the gpu and get another one if it's to blame.

 

[Chippyz]

Power supply model ?

Thermaltake SP-630AH2NSW

 

[Final_Fighter]

ok. sense your event viewer appeared clean and you are on a fresh install of windows im still leaning towards a faulty psu but more so a faulty card. do you have msi afterburner or any other overclocking software installed? if you do set those to default then apply +50 mV to the core. if you need help with this then let me know. if this fixes your issue then you can either run it that way or return it. i would personally return it as it should work out the box without issue.

you can also try the card in another pc with a strong enough psu to verify its the card. if the problem follows the card then you know the culprit. if the card works good in that pc try another psu in your pc.

edit: also try running a custom fan profile on the card if you add more volts to the core. if its a heatiing issue than adding more volts would cause this to be worse. i would say downclock the card but that might actually lower the cards overall power draw enough to mask a psu issue. adding a little voltage should not hurt it but if its the power supply then the crash should happen sooner.

 

[Chippyz]

ok. sense your event viewer appeared clean and you are on a fresh install of windows im still leaning towards a faulty psu but more so a faulty card. do you have msi afterburner or any other overclocking software installed? if you do set those to default then apply +50 mV to the core. if you need help with this then let me know. if this fixes your issue then you can either run it that way or return it. i would personally return it as it should work out the box without issue.

you can also try the card in another pc with a strong enough psu to verify its the card. if the problem follows the card then you know the culprit. if the card works good in that pc try another psu in your pc.

The GPU is brand new, and I just found other people having simmilar issue with a rx580 and a psu from the same company. And I just checked my PSU is in tier 6

 

[Final_Fighter]

the psu only has a 3 year warranty because its not built with components the company would trust beyond that. sense you already had it for 2 years its getting bout that time but it does not necessarily mean that its faulty. it was running an hd7950 before this so thats why i think the rx590 may need to be tried in another pc to see if the problem follows or see if the same thing happens with a new psu. i would get a better power supply regardless because a cheap power supply can take the whole system out.

do you have access to another pc to try the card in? if not then ill stop asking. but at the least try another power supply

edit: its funny you mention the issues with this card and thermal take power supply's because i have a brother with a msi rx590 and a thermal take tr2 600w and he complained to me the other day that his pc was locking up. then again his psu is 3 years old now so i would not be suprised to find that his psu is faulty.

 

[Chippyz]

the psu only has a 3 year warranty because its not built with components the company would trust beyond that. sense you already had it for 2 years its getting bout that time but it does not necessarily mean that its faulty. it was running an hd7950 before this so thats why i think the rx590 may need to be tried in another pc to see if the problem follows or see if the same thing happens with a new psu. i would get a better power supply regardless because a cheap power supply can take the whole system out.

Yeah, I'm gonna get a new psu anyways as this one is not modular and it's a nightmare seeing those cables inside my PC
EDIT:
I would try in on another computer first, but I don't know anyone willing to do that and most of people I know have a much worse PC overall

 

[Lightning]

Try at a computer store. They usually help for a modest sum.

 

[Final_Fighter]

where did you by the card from?

edit: sense you are getting a new power supply go ahead and try the new one and report back if that fixes the problem.

good luck.

 

[Chippyz]

Try at a computer store. They usually help for a modest sum.

Okay, I will take the card to a store and try it there, if it works fine, I guess it's a faulty PSU.
Also can it be because of a mobo bios(i don't think so as the old gpu worked fine)

I'm not from USA so it won't matter but it's a quite known store in my country.

 

[eidairaman1]

Get a 650 watt psu from Seasonic, Evga. tt are not that good. Reset mobo cmos. Reseat card. Install chipset then gpu driver. Use latest whql.

 

[Chippyz]

Get a 650 watt psu from Seasonic, Evga. tt are not that good. Reset mobo cmos. Reseat card. Install chipset then gpu driver. Use latest whql.

Yeah i was thinking about a seasonic
EDIT:
I have never touched the bios except when I install windows to change the boot drive.

 

[Final_Fighter]

Okay, I will take the card to a store and try it there, if it works fine, I guess it's a faulty PSU.
Also can it be because of a mobo bios(i don't think so as the old gpu worked fine).

chances are that its not the bios. i would not bother messing with it as it will probably brick it. the store may not actually stress the card long enough for the issue to show up or put it under a sever enough load so make sure its just not a simple test as in just seeing if it performs basic functions.

Try the new power supply first because that one you have now will more than likely be a problem later down the road. if its the power supply, warranty it and keep the one they send you back as a spare.

 

[Chippyz]

chances are that its not the bios. i would not bother messing with it as it will probably brick it. the store may not actually stress the card long enough for the issue to show up or put it under a sever enough load so make sure its just not a simple test as in just seeing if it performs basic functions.

Try the new power supply first because that one you have now will more than likely be a problem later down the road. if its the power supply, warranty it and keep the one they send you back as a spare.

The warranty already expired I think or it will expire very soon(it's been 2 years but almost 3, my bad), and the store I bought it from, they don't have it anymore.
EDIT:
Yeah I will get the PSU first, if it didn't help, I will report back.

 

[Final_Fighter]

The warranty already expired I think or it will expire very soon(it's been 2 years but almost 3, my bad), and the store I bought it from, they don't have it anymore.

chuck it. if found faulty.

 

[eidairaman1]

chuck it. if found faulty.

Sometimes the rail just dont cut the mustard on current. Thats why I went what others call "overkill" yet I heavy OC

 

[TheoneandonlyMrK]

Yeah, I'm gonna get a new psu anyways as this one is not modular and it's a nightmare seeing those cables inside my PC
EDIT:
I would try in on another computer first, but I don't know anyone willing to do that and most of people I know have a much worse PC overall

a much easier way to test this prognosis is to use wattman to downclock the gpu, if it holds stable with a -7-9% OC , aprox 1300 Mhz then it is the psu, that reduction should pull the wattage down within the rails reach easily, technically, and ensures the gpu wont glitch / or pull too much power if its fine it Is the psu, if it is not it COULD be the gpu(though if its less then 80 degrees C gpu temp its unlikely) but still COULD be the PSU.

ps most random driver finder software i've seen is less then stellar, you did try AMD.com for drivers didnt you?.

 

[Tallencor]

@Chippyz
Don't get a new psu just yet.
Jays2cents did a review of this exact card and had locking up problems as well. You should watch his video to maybe gain some insights.

May be the same issue.

 

[eidairaman1]

@Chippyz
Don't get a new psu just yet.
Jays2cents did a review of this exact card and had locking up problems as well. You should watch his video to maybe gain some insights.

May be the same issue.

Possible bios oversight, nvmd-dx12 driver optimizations...

 

[Tallencor]

Possible bios oversight

Agreed.

 

[eidairaman1]

Agreed.

They said dx12 in bf5 was locking hard so it could be the driver.