New motherboard doesn't work with specific GPU, but works with others

Qualdan · Apr 15, 2020

I recently bought Asus PRIME B450-PLUS motherboard with Ryzen 7 2700 CPU and Kingston HyperX FURY RGB DDR4 2666 32GB RAM. I have an Asus GTX960 GPU, but attaching that to the motherboard just leaves the monitor black. I tried it with (ancient) MSI 7600GT (from Nvidia) and PowerColor R9 290 OC (from AMD) and with those everything works and I can access BIOS just fine.

I'm not listing the other stuff (drives for example) in the build, because currently there is nothing else attached that could have an effect.

Steps that I have tried so far:
- Removed everything (and I mean everything) and replaced them.
- GTX960 is confirmed working with my current PC.
- PSU is powerful enough (750w).
- GPU gets extra power with 6+2 pin connector.
- Tested 6+2 PSU power with two different cables (PSU is modular, also R9 290 receives power fine).
- Gave GPU power from another PSU (which is also confirmed working on current PC).
- Monitor is plugged correctly to the GPU (and not the motherboard).
- Monitor confirmed working (if plugged to 7600GT or GTX960 on current PC).
- Tested signal from GTX960 with DVI, HDMI and displayport with different monitors.
- Flashed most current BIOS to motherboard.
- Made sure BIOS had primary video as PCI-E (CPU doesn't contain GPU).
- There is nothing extra attached to motherboard (only CPU, RAM, PSU and GPU).
- Several websites confirm that the GPU and motherboard should be compatible (both support PCI-E x16 and UEFI).

At this point I'm at a loss. Anyone have any ideas?

TL;DR New motherboard doesn't like particular GPU, but works with other ones. All parts tested as working.

Mussels · Apr 15, 2020

Try setting the PCI-E generation on the board to 2.0, i know 7x0 cards had that issue maybe your particular 960 does as well

Qualdan · Apr 15, 2020

Thanks for the suggestion, but there doesn't seem to an option for that (only an option to limit PCI-Ex16_2 speed to 2x or 4x).

The funny thing is that the only way I can find the "Primary Video Device" is through search. It is not exposed in the main UI. Couldn't figure any search term that would get me the PCI-E generation.

I'm thinking maybe I just need to return the mobo and get another one from some other maker?

BarbaricSoul · Apr 15, 2020

last time I had something like this happen to me, I ended up having to update my motherboards BIOs for the card to work. That was with a MSI Z68 GD80 motherboard and EVGA GTX 780 ti SC video card.

InhaleOblivion · Apr 15, 2020

I had a similar issue with an older motherboard/PC build. I even updated the BIOS as well for that board with an older GPU. The only option that worked for swapping out the board at CompUSA(I was still within my return/exchange period). Wierd thing about it was that I didn't even purchase another brand. I just exchanged it for the exact same motherboard.

Qualdan · Apr 15, 2020

BarbaricSoul said:
last time I had something like this happen to me, I ended up having to update my motherboards BIOs for the card to work. That was with a MSI Z68 GD80 motherboard and EVGA GTX 780 ti SC video card.

I've actually updated to current BIOS. Unfortunately there isn't any newer available (I just checked).

InhaleOblivion said:
I had a similar issue with an older motherboard/PC build. I even updated the BIOS as well for that board with an older GPU. The only option that worked for swapping out the board at CompUSA(I was still within my return/exchange period). Wierd thing about it was that I didn't even purchase another brand. I just exchanged it for the exact same motherboard.

I'm still within my return period also and I might need to go that route. I could also just replace it with another brand, just to be safe.

Mussels · Apr 15, 2020

can you update the BIOS on the GPU?

Ripcord · Apr 15, 2020

have you run the nvidia bios checker for displayport 1.3/1.4 https://www.nvidia.com/en-us/drivers/nv-uefi-update-x64/ it wont hurt

Qualdan · Apr 15, 2020

Mussels said:
can you update the BIOS on the GPU?

Asus doesn't offer BIOS updates for GPUs (at least for that model).

Ruru · Apr 15, 2020

Does it work on the lower PCIe slot? I know that it's a slower 2.0 x4 connector; I had to use it myself when I had a GTX 780 since GK110 and Ryzen 2000 series have compatibility issues, but I haven't heard similar issues with any other cards.

Qualdan · Apr 16, 2020

Ripcord said:
have you run the nvidia bios checker for displayport 1.3/1.4 https://www.nvidia.com/en-us/drivers/nv-uefi-update-x64/ it wont hurt

Chloe Price said:
Does it work on the lower PCIe slot? I know that it's a slower 2.0 x4 connector; I had to use it myself when I had a GTX 780 since GK110 and Ryzen 2000 series have compatibility issues, but I haven't heard similar issues with any other cards.

I've applied the Displayport Firmware Upgrade (it was needed) and will check what happens on the weekend (I need to keep my current PC in working order for work during the week).
I'll also check the other PCIe slot at that time, if the Firware didn't fix things.
I'll let you know afterwards.

Qualdan · Apr 18, 2020

Chloe Price said:
Does it work on the lower PCIe slot? I know that it's a slower 2.0 x4 connector; I had to use it myself when I had a GTX 780 since GK110 and Ryzen 2000 series have compatibility issues, but I haven't heard similar issues with any other cards.

It worked on the lower PCIe slot. Would not be ideal to use it on that, though.
If I return the motherboard and get another brand, but with the same AMD B450 chipset, how likely it is that the same problem is on that one?

By the way, Chloe Price, if your location is current, we happen to be living in the same city. What are the odds?

Ruru · Apr 19, 2020

Qualdan said:
By the way, Chloe Price, if your location is current, we happen to be living in the same city. What are the odds?

Pretty low from the scale that we're on a forum where there's users around the globe, but yeah, my location is correct.

Qualdan · Apr 25, 2020

I returned the motherboard and got a new one, with x470 chipset. Same problem, even with updated BIOS (which specifically stated to Improve PCIe compatibility).

There were more options, which I tested. Gen 1/2/3, nothing. But when I changed PCI_E1 Lanes Configuration to x4+x4 (+however many x4s there were), the GPU works.

So, essentially it will only work on x4 mode on these newer boards. My old motherboard (which is several years old) had it at x16 just fine.

Regeneration · Apr 25, 2020

Try to play around with the UEFI / CSM settings. Perhaps something wrong with the VGA BIOS.

Look for an updated VBIOS and then use this firmware update from Nvidia.

Qualdan · Apr 25, 2020

Regeneration said:
Try to play around with the UEFI / CSM settings. Perhaps something wrong with the VGA BIOS.

Look for an updated VBIOS and then use this firmware update from Nvidia.

Thanks for the suggestions.

I previously applied the firmware update, no help.
There isn't updated BIOS for the GPU.
I did try changing UEFI settings, also didn't help.

Regeneration · Apr 25, 2020

If other cards work fine on thah motherboard, something is wrong with the graphics card.

Post a GPU-Z screenshot and its stickers. What BIOS version does it have?

Qualdan · Apr 25, 2020

Regeneration said:
If other cards work fine on thah motherboard, something is wrong with the graphics card.

Post a GPU-Z screenshot and its stickers. What BIOS version does it have?

I have tested the motherboard with an ancient 7600GT and it works fine (same thing happened with the previous motherboard).

According to GPU-Z BIOS is be 84.06.0D.00.A1.

Regeneration · Apr 25, 2020

I'm afraid nothing can be done.

There is an issue with GTX 900 series and B450 chipset.

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Use the 2nd PCIe slot for now. Maybe the upcoming AMD AGESA 1.0.0.5 firmware will fix it.

Qualdan · Apr 25, 2020

Yeah, thanks for taking the time. I was afraid that I need to accept it will only work as x4.
Anyway, I'm thinking of buying a new card sometime later this year, so this won't be a problem then anymore.

Cranky5150 · Apr 25, 2020

Well at least you can get a new GPU and all is well

Mussels · Apr 26, 2020

Regeneration said:
I'm afraid nothing can be done.

There is an issue with GTX 900 series and B450 chipset.

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Use the 2nd PCIe slot for now. Maybe the upcoming AMD AGESA 1.0.0.5 firmware will fix it.

Must be an MSI issue? i swear i had my 980 running on my B450 at one point

Qualdan · Apr 26, 2020

Mussels said:
Must be an MSI issue? i swear i had my 980 running on my B450 at one point

I had an Asus PRIME B450-PLUS before getting MSI.

RedHagar · Jan 6, 2021

Wow, this all sounds very familiar! I just bought a new motherboard and processor (MSI Z390-A Pro with an i5-9500) and wanted to put my old MSI GTX 760 video card in it...and it will not even POST. It powers up for a few seconds, then powers down, powers back up, powers down. Bought a new power supply...same thing. Tried a different power supply...same thing. Put the 760 back in my older computer and it works great. Tried a newer 1660 card in the new MSI motherboard - and it works great! But the combination of the older 760 in the new motherboard will not work! Tried both slots - same in both. I have no idea what to try but it's starting to sound like some of the combinations of new MB/old GPUs are a problem.

Bones · Jan 6, 2021

Have a 7900 GTX that does the same thing, some boards it likes, some it doesn't and it's not associated with a particular board make or model.

System Name	Rainbow Sparkles (Power efficient, <350W gaming load)
Processor	Ryzen R7 5800x3D (Undervolted, 4.45GHz all core)
Motherboard	Asus x570-F (BIOS Modded)
Cooling	Alphacool Apex UV - Alphacool Eisblock XPX Aurora + EK Quantum ARGB 3090 w/ active backplate
Memory	2x32GB DDR4 3600 Corsair Vengeance RGB @3866 C18-22-22-22-42 TRFC704 (1.4V Hynix MJR - SoC 1.15V)
Video Card(s)	Galax RTX 3090 SG 24GB: Underclocked to 1700Mhz 0.750v (375W down to 250W))
Storage	2TB WD SN850 NVME + 1TB Sasmsung 970 Pro NVME + 1TB Intel 6000P NVME USB 3.2
Display(s)	Phillips 32 32M1N5800A (4k144), LG 32" (4K60) \| Gigabyte G32QC (2k165) \| Phillips 328m6fjrmb (2K144)
Case	Fractal Design R6
Audio Device(s)	Logitech G560 \| Corsair Void pro RGB \|Blue Yeti mic
Power Supply	Fractal Ion+ 2 860W (Platinum) (This thing is God-tier. Silent and TINY)
Mouse	Logitech G Pro wireless + Steelseries Prisma XL
Keyboard	Razer Huntsman TE ( Sexy white keycaps)
VR HMD	Oculus Rift S + Quest 2
Software	Windows 11 pro x64 (Yes, it's genuinely a good OS) OpenRGB - ditch the branded bloatware!
Benchmark Scores	Nyooom.

System Name	Barb's Domain
Processor	i9 10850k 5.1GHz all cores
Motherboard	MSI MPG Z490 GAMING EDGE WIFI
Cooling	Deep Cool Assassin III
Memory	2*16gig Corsair LPX DDR4 3200
Video Card(s)	RTX 4080 FE
Storage	500gb Samsung 980 Pro M2 SSD, 500GB WD Blue SATA SSD, 2TB Seagate Hybrid SSHD
Display(s)	Dell - S3222DGM 32" 2k Curved/ASUS VP28UQG 28" 4K (ran at 2k), Sanyo 75" 4k TV
Case	SilverStone Fortress FT04
Audio Device(s)	Bose Companion II speakers, Corsair - HS70 PRO headphones
Power Supply	Corsair RM850x (2021)
Mouse	Logitech G502
Keyboard	Logitech Orion Spectrum G910
VR HMD	Oculus Quest 2
Software	Windows 11 Pro 64 bit
Benchmark Scores	https://www.3dmark.com/spy/34962882

System Name	Mass Effect/Lost Ark
Processor	AMD Ryzen 5 5600X/AMD Ryzen 7 2700X
Motherboard	Asus ROG Strix X470-F Gaming/Asus ROG Strix B450-F Gaming II
Cooling	Noctua NH-D15S/AMD Wraith Max
Memory	G.Skill Ripjaws V Series 16GB (2x8GB) DDR4-3200/Corsair Vengeance RGB Pro 16GB (2x8GB) DDR4-3200
Video Card(s)	MSI AMD Radeon RX 6750 XT Mech 2x/MSI AMD Radeon RX 5700 XT Mech OC
Storage	Samsung 860 Evo 500GB 2.5" SSDs x2, WD Black 4TB 3.5" 7200RPM, Samsung 970 EVO 500GB 1TB NVME M.2
Display(s)	Acer XF270H 1920x1080p @ 144Hz
Case	Thermaltake Core P3 TG ATX Mid Tower/CoolerMaster MasterCase Pro 5
Audio Device(s)	SteelSeries Actis Nova 3 RGB
Power Supply	Cooler Master V850 80+ Gold/Corsair CX650M 80+ Bronze
Mouse	Thermaltake Level 10 M/Logitech G502
Keyboard	Corsair K70 RGB MK.2 Wired Gaming Edition/Steelseries Apex 3 RGB
Software	Windows 10 Pro OEM 64bit/Ubuntu 22.04.1 64bit

System Name	Rainbow Sparkles (Power efficient, <350W gaming load)
Processor	Ryzen R7 5800x3D (Undervolted, 4.45GHz all core)
Motherboard	Asus x570-F (BIOS Modded)
Cooling	Alphacool Apex UV - Alphacool Eisblock XPX Aurora + EK Quantum ARGB 3090 w/ active backplate
Memory	2x32GB DDR4 3600 Corsair Vengeance RGB @3866 C18-22-22-22-42 TRFC704 (1.4V Hynix MJR - SoC 1.15V)
Video Card(s)	Galax RTX 3090 SG 24GB: Underclocked to 1700Mhz 0.750v (375W down to 250W))
Storage	2TB WD SN850 NVME + 1TB Sasmsung 970 Pro NVME + 1TB Intel 6000P NVME USB 3.2
Display(s)	Phillips 32 32M1N5800A (4k144), LG 32" (4K60) \| Gigabyte G32QC (2k165) \| Phillips 328m6fjrmb (2K144)
Case	Fractal Design R6
Audio Device(s)	Logitech G560 \| Corsair Void pro RGB \|Blue Yeti mic
Power Supply	Fractal Ion+ 2 860W (Platinum) (This thing is God-tier. Silent and TINY)
Mouse	Logitech G Pro wireless + Steelseries Prisma XL
Keyboard	Razer Huntsman TE ( Sexy white keycaps)
VR HMD	Oculus Rift S + Quest 2
Software	Windows 11 pro x64 (Yes, it's genuinely a good OS) OpenRGB - ditch the branded bloatware!
Benchmark Scores	Nyooom.

System Name	4K-gaming / console
Processor	5800X @ PBO +200 / i5-8600K @ 4.6GHz
Motherboard	ROG Crosshair VII Hero / ROG Strix Z370-F
Cooling	Eisbaer 360 + EK Vector TUF + Acool XT45 240mm + Swiftech res + EK-XTOP SPC-60 / Eisbaer 240 + DCC
Memory	32GB DDR4-3466 / 16GB DDR4-3600
Video Card(s)	Asus RTX 3080 TUF / Powercolor RX 6700 XT
Storage	3TB of SSDs / several small SSDs
Display(s)	4K120 IPS + 4K60 IPS / 1080p projector @ 90"
Case	Corsair 4000D AF White / DeepCool CC560 WH
Audio Device(s)	Sony WH-CH720N / Hecate G1500
Power Supply	EVGA G2 750W / Seasonic FX-750
Mouse	Razer Basilisk / Ajazz i303 Pro
Keyboard	Roccat Vulcan 121 AIMO / Obinslab Anne 2 Pro
VR HMD	Oculus Rift CV1
Software	Windows 11 Pro / Windows 11 Pro
Benchmark Scores	They run Crysis

System Name	Satan
Processor	AMD 2700x with EK waterblock
Motherboard	MSI X470 Gaming Pro
Cooling	Custom open loop watercooled
Memory	16 GB Corsair Vengance RGB Pro @ 3466 Mhz
Video Card(s)	Powercolor 5700 xt with EK full cover block
Storage	Intel 660p 512 GB nvme Samsung 860 Evo 1 TB for storage SATA
Display(s)	Viotek 32" curved 144 Hz 1440 P
Case	Thermaltake Tower 900
Audio Device(s)	Realtek onboard
Power Supply	Corsair Rmx 750
Mouse	Logitech G 602 wireless
Keyboard	Corsair K68
Software	Windows 10 Pro

Processor	Ryzen 2600
Motherboard	X470 Tachi Ultimate
Cooling	AM3+ Wraith CPU cooler
Memory	C.R.S.
Video Card(s)	GTX 970
Software	Linux Peppermint 10
Benchmark Scores	Never high enough

New motherboard doesn't work with specific GPU, but works with others

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