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Newbie here with GPU issue

T

TacomaTRD4x402

New Member
Joined
Aug 2, 2021
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Good afternoon all. I am just passing through here in hopes that you guys might be able to offer me some help. About 2years ago I built my current gaming rig and I have been having what appears to be an issue with my GPU only while playing certain games. It's not in the menus, or boot up screens. It is ONLY while in the actual gameplay.

Here is a link to a short clip of gameplay in RDR2. Perhaps someone might know exactly what is going on? I have added my GPU CPU info in the video description but will also add it here as well. Please let me know if you think this is a hardware issue or software. I have attempted what I think is most of the troubleshooting. Uninstalled and reinstalled drivers.


GPU: Sapphire Technology Radeon RX 5700 XT NITRO+ Overclocked Triple-Fan 8GB GDDR6 PCIe 4.0 Graphics Card

MONITOR: Dell - S3220DGF 32" LED Curved QHD FreeSync Monitor with HDR (DisplayPort, HDMI, USB)

CPU: AMD - Ryzen 7 3700X 3rd Generation 8-Core - 16-Thread 3.6 GHz (4.4 GHz Max Boost) Socket AM4 Unlocked Desktop Processor

Thank you
 
did you properly uninstalled the drivers with DDU and installed the latest available one?
 
Hello, thank you for the replies. I have used Radeon Software to keep the drivers up to date. I am currently updated with 21.7.2

Should I use DDU to uninstall than reinstall?

I will try DDU now...
 
TacomaTRD4x402 said:
Hello, thank you for the replies. I have used Radeon Software to keep the drivers up to date. I am currently updated with 21.7.2

Should I use DDU to uninstall than reinstall?
Click to expand...
yes.
have the driver on your desktop together with DDU.

Open the device manager, disabled your internet connection (lan, wifi whatever you use)
reboot into safe mode (shift+ restart, troubleshooting, starting options, reboot, chose safe mode with no network (number 4)
open ddu, chose AMD/GPU and press uninstall and restart.
once it rebooted go into the windows settings, system, storage, and go to temporary and delete the shader cache and stuff.

install the driver, reboot and then turn on your lan/wifi in the device manager again.
 
Use DDU in safe mode but make sure you use an older driver just to rule out the that its a problem with the graphics card.
 
FreedomEclipse said:
Use DDU in safe mode but make sure you use an older driver just to rule out the that its a problem with the graphics card.
Click to expand...
I will install driver 21.6.1 which is the last "recommended driver versus the latest "optional" driver

Hello again. I have just restarted the game after uninstalling and reinstalling the driver as instructed using DDU and it seems to still be having the same issue

I have also tried using different cables to eliminate that possibility. HDMI & DP. I have enabled and disabled Freesync on both the GPU settings as well as the monitor. It is ONLY when I am playing a video game. All other video is perfectly fine, Youtube, Netflix, etc
 
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TacomaTRD4x402 said:
I will install driver 21.6.1 which is the last "recommended driver versus the latest "optional" driver

Hello again. I have just restarted the game after uninstalling and reinstalling the driver as instructed using DDU and it seems to still be having the same issue

I have also tried using different cables to eliminate that possibility. HDMI & DP. I have enabled and disabled Freesync on both the GPU settings as well as the monitor. It is ONLY when I am playing a video game. All other video is perfectly fine, Youtube, Netflix, etc
Click to expand...
do other games work fine?
 
Try the card in another machine.

Restore all Radeon settings to stock, if you are using any overclocking tools, restore to stock and stop it. Change monitors, cables. Update the games to latest patches.

Get your latest monitor driver.

Get latest motherboard chipset drivers.

Go to AMD website and get the enterprise drivers.

Disconnect internet totally.

Use the radeon uninstaller, then ddu. Run ddu twice. Restart when prompted.

Install chipset drivers, restart, install enterprise gpu driver, restart, install monitor driver, restart. Ensure DirectX is updated in windows,same with vulkan...
 
TacomaTRD4x402 said:
Hi GerKNG. I tested other games in my library and they are all doing the same thing. Some are worse than others.
Click to expand...
well then it sounds like a hardware problem.
does underclocking help? (at best it's a degraded GPU or VRAM)... at worst a broken one.
 
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Try cleaning the DirectX Shader Cache in Windows (Disk Cleanup option), Steam (if you are using Steam version of RDR2) and AMD driver folders (disable Shader Cache in AMD software)
 
What power supply do you have?
 
Good morning all!

Thank you all so very much for the feedback and advise given. In reading your replies, this morning I looked into my motherboard info and was definitely overdue for updates in both chipset & BIOS so I went ahead and updated both of those, I cleaned out my DirectX Shader Cache and disabled the Shader Cache in the AMD software. I have in the past tried different monitors and cables. Unfortunately this is my only system so I wouldn't be able to test the GPU on another. When I used DDU the other day, I also reset everything to default through AMD software.

So when you guys advised me to underclock, I did so using MSI afterburner. Not sure if there is a better way but in MSI afterburner, default settings for the "Core Clock" is set to 2004 Mhz. I tuned it down to an even 1500Mhz and saved that setting.

So with all of those updates and changes this morning, I booted into a few games, RDR2, Doom Eternal, Hitman 2 and they are all working perfect now! I am able to run RDR2 at Ultra settings with no lag or distortions and screen tearing.

I will continue to monitor it and report back if there seems to be any issues.

It seems like it may be safe to assume that because my GPU out of the box is Overclocked, that may have been the cause of this all along? Whatever the definite solution was, I truly greatly appreciate all of you for the advice given. I have been tolerating this issue for quite sometime now and was even considering taking the plunge into buying a new overpriced GPU. I am glad I found this forum.:respect:
 
TacomaTRD4x402 said:
Good morning all!

Thank you all so very much for the feedback and advise given. In reading your replies, this morning I looked into my motherboard info and was definitely overdue for updates in both chipset & BIOS so I went ahead and updated both of those, I cleaned out my DirectX Shader Cache and disabled the Shader Cache in the AMD software. I have in the past tried different monitors and cables. Unfortunately this is my only system so I wouldn't be able to test the GPU on another. When I used DDU the other day, I also reset everything to default through AMD software.

So when you guys advised me to underclock, I did so using MSI afterburner. Not sure if there is a better way but in MSI afterburner, default settings for the "Core Clock" is set to 2004 Mhz. I tuned it down to an even 1500Mhz and saved that setting.

So with all of those updates and changes this morning, I booted into a few games, RDR2, Doom Eternal, Hitman 2 and they are all working perfect now! I am able to run RDR2 at Ultra settings with no lag or distortions and screen tearing.

I will continue to monitor it and report back if there seems to be any issues.

It seems like it may be safe to assume that because my GPU out of the box is Overclocked, that may have been the cause of this all along? Whatever the definite solution was, I truly greatly appreciate all of you for the advice given. I have been tolerating this issue for quite sometime now and was even considering taking the plunge into buying a new overpriced GPU. I am glad I found this forum.:respect:
Click to expand...


Glad to hear that everything is ok now. If you have still warranty I would turn back on core and memory frequency. If the same thing is happening again then RMA it.
 
TacomaTRD4x402 said:
Good morning all!

Thank you all so very much for the feedback and advise given. In reading your replies, this morning I looked into my motherboard info and was definitely overdue for updates in both chipset & BIOS so I went ahead and updated both of those, I cleaned out my DirectX Shader Cache and disabled the Shader Cache in the AMD software. I have in the past tried different monitors and cables. Unfortunately this is my only system so I wouldn't be able to test the GPU on another. When I used DDU the other day, I also reset everything to default through AMD software.

So when you guys advised me to underclock, I did so using MSI afterburner. Not sure if there is a better way but in MSI afterburner, default settings for the "Core Clock" is set to 2004 Mhz. I tuned it down to an even 1500Mhz and saved that setting.

So with all of those updates and changes this morning, I booted into a few games, RDR2, Doom Eternal, Hitman 2 and they are all working perfect now! I am able to run RDR2 at Ultra settings with no lag or distortions and screen tearing.

I will continue to monitor it and report back if there seems to be any issues.

It seems like it may be safe to assume that because my GPU out of the box is Overclocked, that may have been the cause of this all along? Whatever the definite solution was, I truly greatly appreciate all of you for the advice given. I have been tolerating this issue for quite sometime now and was even considering taking the plunge into buying a new overpriced GPU. I am glad I found this forum.:respect:
Click to expand...
Thermal compound or loose hsf
 
TacomaTRD4x402 said:
Good afternoon all. I am just passing through here in hopes that you guys might be able to offer me some help. About 2years ago I built my current gaming rig and I have been having what appears to be an issue with my GPU only while playing certain games. It's not in the menus, or boot up screens. It is ONLY while in the actual gameplay.

Here is a link to a short clip of gameplay in RDR2. Perhaps someone might know exactly what is going on? I have added my GPU CPU info in the video description but will also add it here as well. Please let me know if you think this is a hardware issue or software. I have attempted what I think is most of the troubleshooting. Uninstalled and reinstalled drivers.


GPU: Sapphire Technology Radeon RX 5700 XT NITRO+ Overclocked Triple-Fan 8GB GDDR6 PCIe 4.0 Graphics Card

MONITOR: Dell - S3220DGF 32" LED Curved QHD FreeSync Monitor with HDR (DisplayPort, HDMI, USB)

CPU: AMD - Ryzen 7 3700X 3rd Generation 8-Core - 16-Thread 3.6 GHz (4.4 GHz Max Boost) Socket AM4 Unlocked Desktop Processor

Thank you
Click to expand...

Red Dead does that some times using a AMD card under Vulcan, how ever i have not seen it for about 4 months now and normally happens with water or snow, seen it many times since it's release and a game restart was required.

It's the game, maybe i can find a picture like it, if i do i will post it. But maybe yours is not the same issue as you say you have it with other games.


Never seen it with the land though.

EDIT: Maybe AMD fixed the issue which might be why i have not seen it for a good while now.
 
I have seen the very same artifacts on a R7 260X..it was due to GPU memory and GPU core overheating...i would replace the thermal plates and pads and the card would work normally for about 6 months....
I would suggest you to remove any overclock settings on the card.....use a monitoring utility to see your gpu temperatures...and reapply the thermal paste if overheating is present....
 
here's a couple of pis i found, there not great but still.

In my case at least not a overheating issue.

20200604171644_1.jpg
20200604171850_1.jpg
 
eidairaman1 said:
Game problem
Click to expand...

either that or drivers, they do come out of the ground to like the video posted, just the only two i could find which were jun last year :(.
 
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