no display with new GPU

[himendra]

hello guys,
just got a new replaced zotac 1660 gpu, but the display is not coming up, thing here is that my intel i5 processor doesnt have an 'integrated graphics card'. ive cleaned the ram sticks, tried installing new cmos battery. the new gpu is powering on with both fans n all running still no display. im also posting some fotos, please can anyone help?

 

[RJARRRPCGP]

The card heatsink looks just like my GTX 1660 Super. I doubt it's a fake one little bit. You need to reseat and try again. It's not likely to be the CR2032 battery at all.

 

[himendra]

my earlier card was named geforce gtx 1660 6gb, they replaced it with this new different looking one. when i first saw it i suspected that it might be a fake one! the employee there told that theyve replaced your card with an upgraded model. i also saw this replaced card on youtube to check. however im now trying to find where this replaced card actually stands in terms of quality compared to the earlier one.

 

[Mussels]

Take the card out and send us photos of the front and back, especially showing model numbers

It looks like it may be this model, so i dont believe its a fake but that we may have some other minor issue to get it to work

ZOTAC GAMING GeForce GTX 1660 Twin Fan | ZOTAC

<p>The all-new generation of ZOTAC GAMING GeForce GTX graphics cards are here. Based on the new NVIDIA Turing architecture, it’s packed with GDDR5 fast memory. Get ready to get fast and game strong.</p> <p>- Super Compact<br /> - 4K, VR and HDR Ready<br /> - Dual Fans<br /> - FireStorm...

www.zotac.com

And as with every tech support thread:

Fill out your system specs

https://www.techpowerup.com/forums/account/specs

 

[himendra]

Take the card out and send us photos of the front and back, especially showing model numbers

It looks like it may be this model, so i dont believe its a fake but that we may have some other minor issue to get it to work

ZOTAC GAMING GeForce GTX 1660 Twin Fan | ZOTAC

<p>The all-new generation of ZOTAC GAMING GeForce GTX graphics cards are here. Based on the new NVIDIA Turing architecture, it’s packed with GDDR5 fast memory. Get ready to get fast and game strong.</p> <p>- Super Compact<br /> - 4K, VR and HDR Ready<br /> - Dual Fans<br /> - FireStorm...

www.zotac.com

And as with every tech support thread:

Fill out your system specs

https://www.techpowerup.com/forums/account/specs

here are the fotos

 

[Mussels]

Looks like i guessed the correct card, go me

Next up is the obvious stuff:

1. Is the PC actually booting, without that GPU?
2. What other GPU options do you have to test with?
3. Have you done the basics like a CMOS reset, checking all cables, booting with one stick of ram, isolation test with disconnecting non-critical hardware etc?

 

[himendra]

1.yes the computer is turning on without the gpu, but no display coz no integrated card is there
2.i have another computer right here with me yes
3. i changed the cmos battery yes, if that is cmos reset. yes i booted with 1 stick of ram, bt still no display. i dnt know what is isolation test.

 

[Mussels]

Simple test, swap the GPU's

See if the new 1660 works in the second PC, see if the second PC's GPU works in yours


Isolation test is removing anything you dont need - but try the GPU swap first

USB devices, hard drives (you dont need them to reach the POST screen/BIOS), second RAM stick, and so on: If you dont need it to boot, disconnect it and try again.


This makes me think the BIOS reset is failing to post, possibly due to the RAM. One ram stick, boot into BIOS, re-enable XMP (and any other BIOS settings that need to be changed, if any), shut down, second RAM stick, back to normal.

 

[Ruru]

Mussels gave good tips above. Try also another output if possible.

 

[himendra]

Simple test, swap the GPU's

See if the new 1660 works in the second PC, see if the second PC's GPU works in yours


Isolation test is removing anything you dont need - but try the GPU swap first

USB devices, hard drives (you dont need them to reach the POST screen/BIOS), second RAM stick, and so on: If you dont need it to boot, disconnect it and try again.


This makes me think the BIOS reset is failing to post, possibly due to the RAM. One ram stick, boot into BIOS, re-enable XMP (and any other BIOS settings that need to be changed, if any), shut down, second RAM stick, back to normal.

ok i dnt understand the technical things that u suggested but ill start with gpu swap first. thank you so much

 

[Mussels]

ok i dnt understand the technical things that u suggested but ill start with gpu swap first. thank you so much

When you reset the CMOS, you erased all custom settings.
That includes what speed your RAM is running at.

It's RGB hyperX, so i assume its not budget cheap slow stuff - it will NOT be running at its proper speed and settings until you enable XMP in the BIOS (literally, it automatically sets ram settings. Thats what it is, and why it exists)
The common issue has that often performance sticks of RAM simply may not boot with automatic settings, on some systems. So you run one stick, enable XMP and then add the extras in. This issue is more common with four sticks of RAM, but especially happens with high speed, or high capacity memory.

 

[himendra]

When you reset the CMOS, you erased all custom settings.
That includes what speed your RAM is running at.

It's RGB hyperX, so i assume its not budget cheap slow stuff - it will NOT be running at its proper speed and settings until you enable XMP in the BIOS (literally, it automatically sets ram settings. Thats what it is, and why it exists)
The common issue has that often performance sticks of RAM simply may not boot with automatic settings, on some systems. So you run one stick, enable XMP and then add the extras in. This issue is more common with four sticks of RAM, but especially happens with high speed, or high capacity memory.

ok, so display didnt show with either of the ram sticks, the 2nd computers gpu is larger, first i will check whether the replaced gpu works with the 2nd computer or not....i hope it does.

 

[Mussels]

One unlikely thing we can try, is that if it works in the second PC but not yours, we may as well try a BIOS update to it
You cant flash custom BIOS on the new cards, but there is that slim chance it's a compatibility issue a BIOS update or reflash could fix

There *is* specific BIOS flash tools from nvidia for displayport issues that may apply to the 1660
NVIDIA Graphics Firmware Update Tool for DisplayPort 1.3 and 1.4 Displays

You never said if you tested displayport or HDMI, or that you've tested with another display (confirming the obvious that the display works, the cable is good, and that it's set to display the right input)

 

[himendra]

One unlikely thing we can try, is that if it works in the second PC but not yours, we may as well try a BIOS update to it
You cant flash custom BIOS on the new cards, but there is that slim chance it's a compatibility issue a BIOS update or reflash could fix

There *is* specific BIOS flash tools from nvidia for displayport issues that may apply to the 1660
NVIDIA Graphics Firmware Update Tool for DisplayPort 1.3 and 1.4 Displays

You never said if you tested displayport or HDMI, or that you've tested with another display (confirming the obvious that the display works, the cable is good, and that it's set to display the right input)

i have 2 computers. lets name it computer 'A'...the one m trying to get display of.
so i have 2 monitors one HD and one with vga display.
right now im trying to get the display with an hdmi cable.

 

[Mussels]

VGA doesnt work on many modern GPU's, please keep that in mind. They physically removed the VGA support from the DVI connectors.

 

[himendra]

ok so i put the newly replaced gpu in computer B, and the bios menu showed up, i guess becoz i changed the gpu. i tried to find if it detects the new gpu in the bios, i cudnt find it and then by mistake i quit the bios and it continued to boot into windows 10. here is the foto of the "dxdiag" thing. does it mean the new GPU is working fine???

VGA doesnt work on many modern GPU's, please keep that in mind. They physically removed the VGA support from the DVI connectors.

ure right, and that is why i originally use a converter cable... type C to vga cable(which is broken right now, yes super unlucky) right now though...im using hdmi cable with computer B's monitor to see if the display works or not

also in the device manager tab it shows up and it says its worming fine? is this good news for the gpu and me?

 

[Mussels]

So the GPU is fine
Avoid any types of adaptors or converters when troubleshooting.

Next you test another GPU in the problem PC, to see why its not booting


you should probably fix that and install that motherboards chipset drivers...

 

[himendra]

So the GPU is fine
Avoid any types of adaptors or converters when troubleshooting.

Next you test another GPU in the problem PC, to see why its not booting


you should probably fix that and install that motherboards chipset drivers...

View attachment 229889

yes i tried to find these drivers but i could not, i dnt even know what are these for.

also when i put computer B's gpu in problem pc the display still isnt showing.

how can i access the bios menu without the integrated gpu? what is the problem here i cant understand

 

[Mussels]

You can open the problem device in task manager, copy-paste the hardware ID and google it

Details tab, scroll down two options to hardware ID and copy the first or second line
example from my NVME controller

What the GPU swap showed is that the GPU is not the reason your system is not booting. Something is installed or configured wrong, and you need to check every single physical thing to make sure the system is assembled correctly, and all cables are in correctly.

 

[himendra]

You can open the problem device in task manager, copy-paste the hardware ID and google it

Details tab, scroll down two options to hardware ID and copy the first or second line
example from my NVME controller
View attachment 229891


What the GPU swap showed is that the GPU is not the reason your system is not booting. Something is installed or configured wrong, and you need to check every single physical thing to make sure the system is assembled correctly, and all cables are in correctly.

thanks for the driver suggestion. hmmm yaaa ilk have to rechek all the cables...ill do that

You can open the problem device in task manager, copy-paste the hardware ID and google it

Details tab, scroll down two options to hardware ID and copy the first or second line
example from my NVME controller
View attachment 229891


What the GPU swap showed is that the GPU is not the reason your system is not booting. Something is installed or configured wrong, and you need to check every single physical thing to make sure the system is assembled correctly, and all cables are in correctly.

there is another gpu slot in the motherboard just below the main one! is it supposed to work if you put the gpu there instead? i did try it already but no result

You can open the problem device in task manager, copy-paste the hardware ID and google it

Details tab, scroll down two options to hardware ID and copy the first or second line
example from my NVME controller
View attachment 229891


What the GPU swap showed is that the GPU is not the reason your system is not booting. Something is installed or configured wrong, and you need to check every single physical thing to make sure the system is assembled correctly, and all cables are in correctly.

the connections seem correct. ill have to take this pc to some service shop. how can i deal with the bios settings, since im understanding that when i removed the cmos battery it reset bios settings right, and now with the new gpu the computer isnt able to switch to proper bios settings

 

[Caring1]

HDMI to VGA adapter won't work as far as I am aware.
Sounds like you need a new monitor.

 

[Mussels]

the connections seem correct. ill have to take this pc to some service shop. how can i deal with the bios settings, since im understanding that when i removed the cmos battery it reset bios settings right, and now with the new gpu the computer isnt able to switch to proper bios settings

No, this has nothing to do with the new GPU, we've covered that.
Because it doesnt work with the GPU From the other machine either, the problem lies elsewhere in the PC.

Something is physically disconnected or missing like a power cable, or, you have one of those rare situations where the BIOS reset requires you to run the one stick of RAM.

 

[Totally]

Silly question? did you try all outputs?

 

[himendra]

HDMI to VGA adapter won't work as far as I am aware.
Sounds like you need a new monitor.

nono the monitor is fine, i have 2 monitors, problem computers monitor is vga monitor. but for testing i am using computer B's hd monitor and cable

No, this has nothing to do with the new GPU, we've covered that.
Because it doesnt work with the GPU From the other machine either, the problem lies elsewhere in the PC.

Something is physically disconnected or missing like a power cable, or, you have one of those rare situations where the BIOS reset requires you to run the one stick of RAM.

u mean removing the cmos battery to reset bios and using one stick of ram to boot right? i have tried that

Silly question? did you try all outputs?

outputs mean? u mean the wire connections? like from the gpu to the monitor? they are working fine becoz i have another computer to assure theyre working. thank you for helping

 

[Mussels]

"problem computers monitor is vga monitor"

it wont work. You cant use VGA on modern displays, you've said you used HDMI, but now VGA?