PC restarts after installing Steam and DotA 2

[rubenclavs]

Good day,

I am experiencing a weird problem with my system especially after I have installed Steam and DotA 2.

I recently upgraded my rig with the AMD FX8320E processor with the MSI 970 AM3+ motherboard.

Work log: (Refer to my profile the complete system specs)

1. Installed windows with every updates.
2. Installed all latest motherboard drivers (chipset, killer ethernet, updated the bios via live update and etc)
3. Installed the latest AMD GPU driver (Catalyst 14.2)
4. Run these benchmarks.... (As you can see March 1 tests...)

***3dmark***

***3dmark 11***

***3dmark vantage***

As you can see, I have ran all benchmarks successfully and got pretty decent scores.

5. Downloaded Steam and Installed DotA 2, while launching Dota2 for the first time, it downloaded and installed some DirectX.


The problem:

I played with bots and in just 10 minutes, my pc restarted without BSOD, I have turned off the automatic restart from windows settings and still got the same restart without BSOD.

I recently tried my benchmarks back and I got now the same restart

Can anyone please help me with this problem?

Thank you TPU

 

[Solaris17]

HEAT
MOBO
PSU

give me data and we can help i dont care about your 3dmark score.

 

[rubenclavs]

HEAT
MOBO
PSU

give me data and we can help i dont care about your 3dmark score.

Hi,

As per the benchmarks, there are temps on it.

The problem is after installing DotA2 I can't run those benchmarks anymore, everytime I play games, run those benchies again - PC restarts without BSOD.

As per calculations, my wattage don't exceed 500w. Maybe its a faulty MOBO?

 

[RCoon]

Hi,

As per the benchmarks, there are temps on it.

The problem is after installing DotA2 I can't run those benchmarks anymore, everytime I play games, run those benchies again - PC restarts without BSOD.

As per calculations, my wattage don't exceed 500w. Maybe its a faulty MOBO?

If it doesn't BSOD, does it black screen and instantly restart, or does it make a constant buzzing noise through your headphones/speakers and lock up?

 

[rubenclavs]

If it doesn't BSOD, does it black screen and instantly restart, or does it make a constant buzzing noise through your headphones/speakers and lock up?

Hi, black screen then instantly restart and after boot up options like safe mode and etc shows up.

No noise from my headphones.

Please help...

 

[RCoon]

Checked Event Viewer for details of shutdown?

 

[rubenclavs]

Checked Event Viewer for details of shutdown?

I have played DotA 2 with bot and got 20 minutes without any errors.

Then I ran Furmark and it was around 10 minutes running then it restarted at 12:35 AM local time. Here is the screen shot of my Event Viewer.

 

[erocker]

Uninstall Avira Anti-Virus and re-test.

 

[rubenclavs]

Uninstall Avira Anti-Virus and re-test.

There are two errors on the same time as well. Please check...

 

[erocker]

The "Kernel power" error is just stating that your computer restarted in error. What's the other Error?

 

[rubenclavs]

The "Kernel power" error is just stating that your computer restarted in error. What's the other Error?

I have posted the other error on top with screenshot. That is the only errors I had with the restart. Nothing more I can find.

 

[erocker]

Okay, then uninstall the anti-virus software.

 

[rubenclavs]

Okay, then uninstall the anti-virus software.

I have uninstalled anti virus and running furmark. Now going 5 mins now.

 

[rubenclavs]

Okay, then uninstall the anti-virus software.

Furmark ran at 13 mins then restart. Here is the error.

- System
- Provider
[ Name] EventLog
- EventID 6008
[ Qualifiers] 32768
Level 2
Task 0
Keywords 0x80000000000000
- TimeCreated
[ SystemTime] 2015-03-03T09:25:35.000000000Z
EventRecordID 4629
Channel System
Computer Clavano-PC
Security
- EventData
1:24:02 AM
‎3/‎3/‎2015
1026
DF07030002000300010018000200C000DF07030002000300090018000200C000600900003C000000010000006009000000000000B00400000100000000000000
Binary data:

In Words

0000: 000307DF 00030002 00180001 00C00002
0008: 000307DF 00030002 00180009 00C00002
0010: 00000960 0000003C 00000001 00000960
0018: 00000000 000004B0 00000001 00000000

In Bytes

0000: DF 07 03 00 02 00 03 00 ß.......
0008: 01 00 18 00 02 00 C0 00 ......À.
0010: DF 07 03 00 02 00 03 00 ß.......
0018: 09 00 18 00 02 00 C0 00 ......À.
0020: 60 09 00 00 3C 00 00 00 `...<...
0028: 01 00 00 00 60 09 00 00 ....`...
0030: 00 00 00 00 B0 04 00 00 ....°...
0038: 01 00 00 00 00 00 00 00 ........

 

[erocker]

Perhaps try using a different PSU if possible. 500w may not cut it for your system... It may be overloading a rail.

 

[REAYTH]

Don't run Furmark.

 

[rubenclavs]

Perhaps try using a different PSU if possible. 500w may not cut it for your system... It may be overloading a rail.

I dont have a spare PSU here but I will try to borrow.

 

[rubenclavs]

Don't run Furmark.

What to run then?

 

[rubenclavs]

@tPU

This is exactly what is happening to my system right now...

 

[Solaris17]

41 is always hardware related. either due to a faulty part or a bad condition like a short an over load over heat or any other kind of hardware interrupt. in every case you have 3 things to look at.

again they are

Heat
PSU
Motherboard.

If the heat is fine you need to try turning down your OC if you have one. Try running everything at default and see if it is still doing it. If you are not overclocking you need to start testing parts in this case a PSU or motherboard.

Kernel power 41 is not a software problem.

 

[rubenclavs]

41 is always hardware related. either due to a faulty part or a bad condition like a short an over load over heat or any other kind of hardware interrupt. in every case you have 3 things to look at.

again they are

Heat
PSU
Motherboard.

If the heat is fine you need to try turning down your OC if you have one. Try running everything at default and see if it is still doing it. If you are not overclocking you need to start testing parts in this case a PSU or motherboard.

Kernel power 41 is not a software problem.

No OC on my system. I have bought a new PSU (Corsair VS650) just an entry PSU just to test if my PSU is bad.

Any ways to check the motherboard?

 

[Solaris17]

No OC on my system. I have bought a new PSU (Corsair VS650) just an entry PSU just to test if my PSU is bad.

Any ways to check the motherboard?

unfortunately not usually. other then settings not being correct (mostly due to OC) it might just be a bad component that fails under load. so the only way to be 100% sure is to get a new one and RMA the old board.

 

[rubenclavs]

unfortunately not usually. other then settings not being correct (mostly due to OC) it might just be a bad component that fails under load. so the only way to be 100% sure is to get a new one and RMA the old board.

I will test the new PSU and run furmark again. As per GPU temps, its 70-75C. But during games like DotA2 and etc it still restarts....

 

[Solaris17]

I will test the new PSU and run furmark again. As per GPU temps, its 70-75C. But during games like DotA2 and etc it still restarts....

Thats because you are assuming the harder you stress it the more likely you are to crash but that isnt the case. Dota could simply be giving instructions to the CPU or GPU that really irritates them. Furmark might just take longer to do it.

 

[thebluebumblebee]

If I understand it correctly, you upgraded your CPU and motherboard and then this started happening. Just to clarify, were you having any issues before this upgrade?
I'd also recommend checking that things are plugged in correctly, including the GPU.

Any ways to check the motherboard?

Process of elimination. Eliminate everything else - then it's the motherboard.