PC won't post with GPU installed

[Bill_Bright]

and no you are allowed to legally troubleshoot without voiding the warranty

Troubleshooting and repairing are two entirely different things. And yes, "IF" you are experienced enough, and skilled enough to first, troubleshoot, identify, and then properly remove and replace a filter cap without causing any collateral damage, then you "MAY" get away without voiding the warranty. But that's a "big" IF. And its another "big if" when it comes to finding an "exact replacement" part - as you noted would be required. Finding another cap with the same specs may be easy, but the exact same brand and part number may not.

If that supply fails later on and you send it in for warranty repair and they see it has been modified by an unauthorized person, they do not have to fix it under warranty. They might just to avoid an unhappy customer, but they don't have to.

Now before anyone comes back or joins in to argue with me further on this, please go back and read what I said in my first sentence in Post #2 above. The OP said this is a "brand new" PC! I said "Send it back - now, before you do something to void the warranty." Assuming the OP is not authorized to do warranty repairs for that company, I stand by that recommendation.

 

[Shrek]

I NEVER use the same capacitor as if it failed then it is a great opportunity to use a better capacitor although I always use the same voltage, capacity and diameter (longer is OK if it still fits).

I agree, if new don't mess with it.

 

[Colddecked]

Is your PSU modular, semi modular? Make sure the power is coming from plugs meant for GPU/PCIE slots not CPU. Can you bring the card to a friends to make sure the card works?

 

[Eedat]

Is your PSU modular, semi modular? Make sure the power is coming from plugs meant for GPU/PCIE slots not CPU. Can you bring the card to a friends to make sure the card works?

Not really because it requires 3 8-pin connectors, not the standard 8 and 6. I'm assuming it worked when it shipped because windows and their bloatware is installed. My guess is the slot got damaged during shipping because the GPU is so heavy

 

[Colddecked]

Not really because it requires 3 8-pin connectors, not the standard 8 and 6. I'm assuming it worked when it shipped because windows and their bloatware is installed. My guess is the slot got damaged during shipping because the GPU is so heavy

That would be my guess too. At this point it might be best to contact customer service and start the RMA process... sorry!

 

[Eedat]

That would be my guess too. At this point it might be best to contact customer service and start the RMA process... sorry!

Already have an RMA coming for a new GPU. If it's not the GPU and both these cards are fine, can I just keep the RMA? I mean I paid their retail price for it lol.

 

[candle_86]

Troubleshooting and repairing are two entirely different things. And yes, "IF" you are experienced enough, and skilled enough to first, troubleshoot, identify, and then properly remove and replace a filter cap without causing any collateral damage, then you "MAY" get away without voiding the warranty. But that's a "big" IF. And its another "big if" when it comes to finding an "exact replacement" part - as you noted would be required. Finding another cap with the same specs may be easy, but the exact same brand and part number may not.

If that supply fails later on and you send it in for warranty repair and they see it has been modified by an unauthorized person, they do not have to fix it under warranty. They might just to avoid an unhappy customer, but they don't have to.

Now before anyone comes back or joins in to argue with me further on this, please go back and read what I said in my first sentence in Post #2 above. The OP said this is a "brand new" PC! I said "Send it back - now, before you do something to void the warranty." Assuming the OP is not authorized to do warranty repairs for that company, I stand by that recommendation.

Under the Magnuson-Moss Warranty Act you are allowed to repair your own equipment unless are costs are free, you are not required to be certified by that company or any company to repair the device, the burden to prove the repair was done wrong is on the OEM not the customer, this is decided case law. If i bought a computer from you, and your warranty didn't cover all costs for the RMA and I repaired it myself, and you voided my warranty, I'd not only take you to court over it, I'd win. The biggest flaw is that you think you need to be authorized to repair or trained, that is not true under the current law at all, the only exception is if you cover the cost for replacement 100% that includes shipping material, shipping cost, replacement parts, or you have an authorized dealer in your area that is an acceptable distance, which that could be decided by a court, it wouldn't be acceptable if your authorized repair center is 50 miles away for instance if the user was required to bring it to them, however it would be fine if they sent someone out to do a house call. This is something I've had to deal with, I deal with Microsoft and Dell on it enough to know exactly what can and can't be done, I also spent the first 5 years of my career as a home tech, and the number of times I've had to tell people from HP to Cyber Power to honor their warranty or I'll file a complaint with the FTC and the CFBP for failing to uphold their warranty when they aren't willing to cover shipping of the entire computer but me the tech came out and diagnosed the issue and requested the right part, or when in Dells case on a home call they where willing to honor the warranty but only if he paid shipping for the part and paid the service call fee as his warranty was not "pro support" and his only other option was to send the complete computer to dell at his own cost. I've dealt with this plenty, it is established case law, most business owners know its established case law, so far I've not had one dumb enough where I've needed to follow up with a formal complaint to the FTC and CFBP.

Also exact does not mean identical in part number, brand is iffy also, what matters is the replacement is the same or better than what was fitted originally, this is why car manufactures can't void a warranty for aftermarket parts, no if you install cold air or a turbo they can't void the rest of the engine, they can refuse to cover the addon parts or mods, but the rest of the power train is still covered, same as with a replacement capacitor, if it meets manufacturer specifications for that cap, they can refuse to cover that cap if it fails later, but they can't legally void the entire PSU unless they can prove that the "unauthorized" repair damaged the rest of the board. As I said no company has really pushed this with me, nor would i expect them to, it would be quite an embarrassing loss in court.

 

[Bill_Bright]

unless are costs are free,

Which is exactly what I said above in post #21. So you are really just wasting time here.

Contrary to your assertion, the Magnuson-Moss Warranty Act does NOT give unlimited rights to the consumer. Yes - we can do some repairs, but they must be done correctly - something you seem to be assuming everyone is capable of doing - and do WITHOUT accidently causing any collateral damage.

The Magnuson-Moss Warranty Act does NOT give the consumer protection should they cause collateral damage while they are doing those repairs. A fact I mentioned above too - and the primary concern I have been expressing from the beginning.

Now for like the 5th time, this is a brand new computer that is broken. There is no reason a consumer of any product needs to be doing their own repairs for a product covered under warranty. This is not about replacing an OEM oil filter with a FRAM filter as part of routine maintenance. This is about fixing a broken computer. If the OP fails to unplug the computer, drops his screwdriver onto the motherboard and shorts out the CPU, do you serious believe the Magnuson-Moss Warranty Act will protect the consumer? Of course it won't.

So please! Stop trying to push your immaterial point here. This is about the OP "doing something to void the warranty". We consumers also have the right to ensure makers support their warranties too.

 

[Shrek]

I would actually recommend AGAINST trying to fix a power supply; voltages in there are lethal and the bulk capacitors can hold charge even when the supply is off.

Someone who busts the item and expects a replacement just ups the price for the rest of us.

I also agree that on a brand new computer one should use the warrantee and not mess around with it.

 

[Deleted member 205776]

For the love of all that is holy, never open up a PSU. Do not open it up just to clean it, and especially do not attempt to do unqualified repairs on it. You risk killing yourself.

If it's under warranty, get it replaced -- if it isn't, buy a new one. If you want to clean it, simply place a toothpick or something similar (nothing metal!) between the fanblades to hold the fan in place, and blow the dust away with compressed air/an anti-static air blower like this one.

I had a friend who kept opening up his PSU to clean it every month despite my objections. I'm surprised he didn't shock himself.

 

[Shrek]

My favorite is the DataVac (I believe there is also a 220V version); one needs to be careful about dry air developing static (the DataVac is grounded).

 

[Deleted member 205776]

My favorite is the DataVac

I'm using the one I linked, works wonders. Thing's so powerful it felt like my PC was gonna fly into the neighbors' apartment when I first used it.

Certainly an upgrade over having to buy compressed air cans every time they were emptied. Bonus: can be held at an angle to clean hard to reach places unlike compressed air cans.

 

[Bill_Bright]

I would actually recommend AGAINST trying to fix a power supply; voltages in there are lethal and the bulk capacitors can hold charge even when the supply is off.

never open up a PSU. Do not open it up just to clean it, and especially do not attempt to do unqualified repairs on it. You risk killing yourself.

Yeah, the key word is "unqualified". Sadly, is seems there are many who have swapped out a PSU, or added RAM and suddenly they consider themselves electronics technicians. It took me over 2 years of formal classroom and "on-the-job", fully supervised training and certification evaluations before I could even think of calling myself an electronics technician.

These folks don't realize, and some seem to forget that anything that plugs into the wall can kill! Which of course, includes a computer power supply. I never understood opening a PSU to clean it. If you use a wooden glue/Popsicle stick to hold the fan stationary, you can thoroughly clean out a PSU with compressed air without opening its case.

As far as the storage caps holding a charge, that's true, but shouldn't happen. Even cheap, generic PSUs are (or should be) designed to quickly bleed off those voltages to safe levels once power is removed. HOWEVER, that assumes the PSU is not faulty or damaged - as might happen if the PSU is dropped or otherwise mishandled or abused. So even if a top model from the most reputable brands, one should always assume there are deadly voltages inside a PSU and leave those repairs to a "qualified" technician.

 

[candle_86]

For the love of all that is holy, never open up a PSU. Do not open it up just to clean it, and especially do not attempt to do unqualified repairs on it. You risk killing yourself.

If it's under warranty, get it replaced -- if it isn't, buy a new one. If you want to clean it, simply place a toothpick or something similar (nothing metal!) between the fanblades to hold the fan in place, and blow the dust away with compressed air/an anti-static air blower like this one.

I had a friend who kept opening up his PSU to clean it every month despite my objections. I'm surprised he didn't shock himself.

Disagree, I've had to repair them, I do retro builds and early 2000s stuff needs crazy 30-40amps on the 5v rail which you can't really get today. Watch a few youtube videos on how to solder and how to discharge the caps safely and your set. It's not rocket science, and it's a real shame to have the throw it away because I don't want to attempt a repair mindset.

 

[BaRRoS]

Don't know if anyone already mention it or if you already tried it. Did you try booting with the dGPU inserted and monitor connected to iGPU? Could it be that iGPU is the default one in BIOS?

 

[Bill_Bright]

and it's a real shame to have the throw it away

Gee whiz. Not one person has said anything about the OP throwing anything away.

Just because you feel you are qualified, have the necessary tools and the skills to use them properly, and have the desire to do such tasks, that does not mean every one does, or even ants to.

And again, this is about repairing products that are still under warranty and as such should be repaired by those responsible for that warranty repair - a significant point in thread you keep ignoring!

And for the record, if you think coming across 40A on the 5V rail is the problem, then clearly you don't understand the problem and I would advise you to keep your fingers out of AC/DC power supplies.

 

[candle_86]

Gee whiz. Not one person has said anything about the OP throwing anything away.

Just because you feel you are qualified, have the necessary tools and the skills to use them properly, and have the desire to do such tasks, that does not mean every one does, or even ants to.

And again, this is about repairing products that are still under warranty and as such should be repaired by those responsible for that warranty repair - a significant point in thread you keep ignoring!

And for the record, if you think coming across 40A on the 5V rail is the problem, then clearly you don't understand the problem and I would advise you to keep your fingers out of AC/DC power supplies.

No the issue is modern supplies don't supply enough on the 5v rail, the bigger issue is the stored capacities on the mains side can be lethal if not discharged properly, which a 5 minute youtube video can give clear instructions on. And I always advocate fixing it over sending it in for rma if possible because an rma takes between 1 and 6 weeks during which time your unable to use your product, however if you can repair it yourself your down for a few hours

 

[Bill_Bright]

No the issue is modern supplies don't supply enough on the 5v

Oh bullfeathers. But regardless, that has absolutely nothing to do with this thread.

As far as repairing items that are still under warranty vs sending them in for warranty repair, if that is your personal preference, that's fine. I have no problem with that.

But "advocating" for others do that in a public forum, when you have no clue as to who is reading, their personal abilities or personal willingness to accept any potentially costly risks - especially when there potentially are deadly voltages involved, is at best, irresponsible IMO.

No doubt there are YouTube videos out there showing how to discharge those caps. But one would have to know there is such a need. You apparently assume everyone already does.

Also, I will point out that it is via the RMA process that companies learn of problems so they can put out fixes or new revisions.

Time to move on.

 

[cst1992]

So what is the verdict? Due to all this OT discussion, the main point is swept aside. Is the GPU working yet? If not, has it been sent back?