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Ping :/

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ElephantJuice

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Joined
Apr 26, 2010
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Ok so for some reason my ping goes really high and sometimes the download speed even is bad. Im using a netgear router with 1 more computer connected wirelessly.

The router is like 2 weeks old and is one of the top notch ones, I also bought a new wireless stick for the other computer which is 150mbps but its only getting 54. Help please :banghead:
 
for general internet, you really dont have to worry about only 54 mbps. 95% chance it is your ISP, the other 5% is your computer doing something you obviously have no knowledge of. As for your ISP, there is nothing you can do. The farms they use at the gateway dont have any knowledge of the ISP. In fact, the server farms probably dont even know what ISP they work for, and will forever be unaware that there ever was, currently is, or in the future will be, a problem.
ISP = indefinite lost cause.

As for computer, do a scan, or check your currently open applications / processes.
 
I have scanned and even reinstalled, Is tehre anything I could do by phonging Virgin or shall I show you a tracert? :confused:
 
Start by giving useful info:


Country:
ISP:
Connection type:
Router Model:
Wireless Adapter:
Latest driver installed for WLAN:

Ping / traceroutes:
 
Virgin throttle speeds if you download too much. It was causing similar issue's for me as well and had to upgrade to a faster speed.
 
Country: UK
ISP: NTL
Connection type: Cable
Router Model: Negear RangeMax Wireless-N Gigabit WNR3500
Wireless Adapter: No Idea :L:L How to find out?
Latest driver installed for WLAN: WNDR3300 Firmware Version 1.0.45 If tis right? :L
Ping / traceroutes:

C:\Users\*****>tracert techpowerup.com

Tracing route to techpowerup.com [74.86.91.2]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 779 ms 779 ms 738 ms 10.130.88.1
3 913 ms 604 ms 406 ms cdif-cam-1a-v111.network.virginmedia.net [62.254
.254.45]
4 7 ms 6 ms 6 ms cdif-core-1a-ae1-0.network.virginmedia.net [195.
182.175.193]
5 20 ms 9 ms 36 ms brhm-bb-1a-as0-0.network.virginmedia.net [212.43
.163.109]
6 20 ms 18 ms 19 ms nrth-bb-1b-ae2-0.network.virginmedia.net [62.253
.185.85]
7 27 ms 13 ms 14 ms nrth-bb-1a-ae0-0.network.virginmedia.net [62.253
.185.117]
8 29 ms 28 ms 29 ms fran-ic-1-as0-0.network.virginmedia.net [62.253.
185.81]
9 132 ms 58 ms 32 ms cr1.fra003.internap.net [80.81.194.45]
10 34 ms 35 ms 34 ms ams003-fra003-2-cr1.ams003.internap.net [77.242.
206.221]
11 44 ms 32 ms 47 ms ams003-lon005-4-cr2.lon005.internap.net [77.242.
206.241]
12 113 ms 113 ms 126 ms bsn006-lon005-6-cr2.bsn006.internap.net [66.79.1
58.5]
13 111 ms 114 ms 181 ms cr1-cr2.bsn006.internap.net [66.79.147.13]
14 111 ms 128 ms 159 ms bsn006-nym009-9-cr2.nym009.internap.net [66.79.1
58.10]
15 * * * Request timed out.
16 * * * Request timed out.
17 763 ms 769 ms 784 ms phi004-wdc005-814-cr1.wdc005.internap.net [66.79
.147.18]
18 1041 ms 761 ms 884 ms cr2-cr1.wdc005.internap.net [66.79.146.202]
19 880 ms 1038 ms 898 ms acs007-wdc005-844-cr1.acs007.internap.net [66.79
.147.197]
20 794 ms 744 ms 874 ms cr2-cr1.acs007.internap.net [66.79.147.2]
21 422 ms 337 ms 933 ms acs007-dal005-841-cr2.dal005.internap.net [66.79
.147.190]
22 643 ms 910 ms 952 ms cr1-cr2.dal005.internap.net [66.79.147.185]
23 824 ms 819 ms 870 ms dal005-dalext1-846-core3.ext1.dal.internap.net [
66.79.145.98]
24 1172 ms 1292 ms 882 ms border3.tge4-1-bbnet2.ext1.dal.pnap.net [216.52.
191.83]
25 687 ms 768 ms 593 ms te2-1.cer03.dal01.dallas-datacenter.com [216.52.
189.30]
26 922 ms 825 ms 940 ms po2.fcr02.dal01.dallas-datacenter.com [66.228.11
8.182]
27 854 ms 829 ms 747 ms www1.techpowerup.com [74.86.91.2]

Trace complete.

Where it got Dallas from i have no clue

@DrPepper, were paying quite a bit for it already and getting rubbish.
 
its not the ISP fault its your wireless connection that is shite!
 
ElephantJuice said:
Country: UK
ISP: NTL
Connection type: Cable
Router Model: Negear RangeMax Wireless-N Gigabit WNR3500
Wireless Adapter: No Idea :L:L How to find out?
Latest driver installed for WLAN: WNDR3300 Firmware Version 1.0.45 If tis right? :L
Ping / traceroutes:

26 922 ms 825 ms 940 ms po2.fcr02.dal01.dallas-datacenter.com [66.228.11
8.182]
27 854 ms 829 ms 747 ms www1.techpowerup.com [74.86.91.2]

Trace complete.

Where it got Dallas from i have no clue

@DrPepper, were paying quite a bit for it already and getting rubbish.
Click to expand...

Where do you think the site is hosted...
 
Do a more useful test:

ping bbc.co.uk -t

And stop it using control + c after about 8 lines.
 
Which virgin cable service do you have 10-20 or 50meg?

If you have recently upgraded to 50meg you may need a new cable modem (the 10 and 20meg ones cant handle 50meg)
 
Ok Thanks for the replys, were paying for 20meg and have all new equipment
Heres the ping test:

C:\Users\*****>ping bbc.co.uk -t

Pinging bbc.co.uk [212.58.224.138] with 32 bytes of data:
Reply from 212.58.224.138: bytes=32 time=39ms TTL=117
Reply from 212.58.224.138: bytes=32 time=92ms TTL=117
Reply from 212.58.224.138: bytes=32 time=223ms TTL=117
Reply from 212.58.224.138: bytes=32 time=165ms TTL=117
Reply from 212.58.224.138: bytes=32 time=135ms TTL=117
Reply from 212.58.224.138: bytes=32 time=423ms TTL=117
Reply from 212.58.224.138: bytes=32 time=43ms TTL=117
Reply from 212.58.224.138: bytes=32 time=18ms TTL=117
Reply from 212.58.224.138: bytes=32 time=275ms TTL=117

Ping statistics for 212.58.224.138:
Packets: Sent = 9, Received = 9, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 18ms, Maximum = 423ms, Average = 157ms
Control-C
^C

I really dont see how it can be this bad
 
Now do a ping test to 192.168.1.1 and compare.
 
Gzero said:
Now do a ping test to 192.168.1.1 and compare.
Click to expand...

Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\*****>ping 192.168.1.1 -t

Pinging 192.168.1.1 with 32 bytes of data:
Reply from 192.168.1.1: bytes=32 time<1ms TTL=64
Reply from 192.168.1.1: bytes=32 time<1ms TTL=64
Reply from 192.168.1.1: bytes=32 time<1ms TTL=64
Reply from 192.168.1.1: bytes=32 time<1ms TTL=64
Reply from 192.168.1.1: bytes=32 time<1ms TTL=64
Reply from 192.168.1.1: bytes=32 time<1ms TTL=64
Reply from 192.168.1.1: bytes=32 time<1ms TTL=64
Reply from 192.168.1.1: bytes=32 time<1ms TTL=64

Ping statistics for 192.168.1.1:
Packets: Sent = 8, Received = 8, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
Control-C
^C

Could it eb the cables?
 
I would check to see if anyone has hijacked your router ... I bet some one is using a repeater on you.... check to see how many clients are connected ... also turn on mac filtering and set it up to require having a mac added to the router list to be able to connect.
 
Trigger911 said:
I would check to see if anyone has hijacked your router ... I bet some one is using a repeater on you.... check to see how many clients are connected ... also turn on mac filtering and set it up to require having a mac added to the router list to be able to connect.
Click to expand...

Ill try turning on mac filtering and the access list and come abck to you. Thanks
 
Get on the phone to them and start bitching. That's what I did.
 
maybe you should ping your gateway. Or you could just assume it was the ISP like i said in the first place, and look for another isp?

When my isp was crap, there was nothing i could do to solve the problem. I just had to wait for a couple of months for it to go away.

good luck with your problem either way.
 
ElephantJuice said:
Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\*****>ping 192.168.1.1 -t

Pinging 192.168.1.1 with 32 bytes of data:
Reply from 192.168.1.1: bytes=32 time<1ms TTL=64
Reply from 192.168.1.1: bytes=32 time<1ms TTL=64
Reply from 192.168.1.1: bytes=32 time<1ms TTL=64
Reply from 192.168.1.1: bytes=32 time<1ms TTL=64
Reply from 192.168.1.1: bytes=32 time<1ms TTL=64
Reply from 192.168.1.1: bytes=32 time<1ms TTL=64
Reply from 192.168.1.1: bytes=32 time<1ms TTL=64
Reply from 192.168.1.1: bytes=32 time<1ms TTL=64

Ping statistics for 192.168.1.1:
Packets: Sent = 8, Received = 8, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
Control-C
^C

Could it eb the cables?
Click to expand...

If you get a chance, try pinging bbc in the morning. If Virgin lack capacity in your area, your ping won't be as erratic in the morning when no one else is on.
 
Trigger911 said:
I would check to see if anyone has hijacked your router ... I bet some one is using a repeater on you.... check to see how many clients are connected ... also turn on mac filtering and set it up to require having a mac added to the router list to be able to connect.
Click to expand...

Mac filtering solves nothing, Mac's can be cloned. If you know how to hack someone's Wifi, good chance you also know how to get around Mac filtering.
 
sharimila said:
I test the ping test here http://www.whoisxy.com/

Pinging 192.168.1.1 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Ping statistics for 192.168.1.1:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),
Click to expand...

You fail to understand what a ping test does and why we were using it in this thread. I'm not going to explain it since the OP seems to have understood what the results meant and how to take it further in his analysis of his internet performance (assuming they found the problem as they haven't come back for more help here).
 
His internal network is fine, the external connection is bad, either the modem is having to retransmit data, or the gateway on the other end is overloaded.
 
Thanks for all your help guys. We have found it its the walls in our house :/ I need to pull my computer out a little and then it all works fine Thanks guys! :rockout:
 
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