Problem with a brand new 7700xt. Display stays black and the PC beeps 1 long 2 short after starting it. Need help!

[Catz111]

I have a friend of mine who bought recently a new 7700xt sapphire + Nitro graphics card.
After he plug it in his PC it looks like there is no signal going to his Monitor and the pc start beeping 1 long + 2 short in a loop and 1 POST LED is lit up on the motherboard which shows VGA..
This only happens with his new card so if he switches back to his older Nvidia Card all starts to work just fine.
Any idea what is causing this ?

He has 700 watt PSU (Thermaltake Smart RGB 700)
Rest auf the components im not exactly aware of what is build in there only that he uses AMD CPU.

What we try so far was double check that all the cables are plugged in correctly including the GPU in the Pci-e slot. Unplugging the display port cabel from his Monitor. Bios reset and now he even refunded the card and
get a new one but the problem remains same...

I have the feeling that the problem may be related with his PSU but im only guessing here. I checked the Bios beep tones and those describe it that those are GPU related just as the Post led lits up on VGA. I read faulty Monitor cable somehwere and that can be a cause on those beep tones but we awready try to unplugg the cable to his monitor and it didn't help.

Now i hope you guys may have an idea what else can be done to fix this or know more what the problem might be with this. Any help would be greatly appreciated!

Here is a video how this all looks like in action

Watch 7700xtProblem | Streamable

Watch "7700xtProblem" on Streamable.

streamable.com

And here some additional pictures from his PC

 

[Vya Domus]

What power connectors did the previous card use, most common reason for VGA led is if the card isn't getting power for some reason so faulty connectors/not plugged in or the card itself is not plugged into the slot all the way in, usually even if there is something wrong with the card it will still boot.

 

[GerKNG]

if a CMOS reset and reseating the card and power cables doesn't help you have a dead card.
RMA it.

 

[Vya Domus]

He said he already returned it once, so two dead cards in a row ? Very unlucky and unlikely, I say something is wrong with the power connectors.

 

[Lew Zealand]

Does he have another GPU to test with? Does it power up with a low-power GPU but not this higher power one?

 

[Catz111]

Does he have another GPU to test with? Does it power up with a low-power GPU but not this higher power one?

Yes i awredy write this. He has older Nvidia card. He can plug it back in and the pc works just fine. He returned and get a new 7700xt same model and it has the exact same problem so nothing changed. I don't think that 2 cards in a row are faulty. It must be something else.

My guess to is something with the PSU. But with the nvidia card it seems to have no issues. On reviews it seems that his PSU make a pretty solid mid tier.

Other thing i found about the beep code that he has is this:

1 long, 2 short beeps.

Indicates a video error has occurred and the BIOS cannot initialize the video screen to display any additional information.

He as far as i know reset the bios by removing the batterie for a few seconds so this should eliminate the peep code from above and rule it out ?

I have no access to his pc so i cannot test else i guess i would have ruled out all the stuff like different psu and cables testing. I can only message him later to do it tough if he has access to an extra PSU

 

[Vya Domus]

I don't think removing the battery is enough, you also probably need to short some pins on the motherboard, check it's manual.

 

[Catz111]

I don't think removing the battery is enough, you also probably need to short some pins on the motherboard, check it's manual.

I tought resetting bios with removing the baterie has the same effect as per jumper connecting the 2 pins, no ? I will tell him that to try it then

Here are more bios peep tone codes i found related to this (1 long + 2 short beeps) Im not sure which bios he has.

AWARD BIOS signals​

long beep, 2 short beeps

Indicates a video error has occurred and the BIOS cannot initialize the video screen to display any additional information. (Graphics card not found, or VRAM error)

IBM BIOS signals​

1 long beep, 2 short beeps

Video (Mono/CGA Display Circuitry) issue.

 

[Vya Domus]

I mean it's easier to just short the pins without taking the battery out, this way you don't have to wait around for a few minutes and wonder if it did what it was supposed to do.

 

[Catz111]

I mean it's easier to just short the pins without taking the battery out, this way you don't have to wait around for a few minutes and wonder if it did what it was supposed to do.

To be honest i wish i knew exactly if the bios was properly resettet as well but im not there to check all this. All i can do is write/message him and hope he does it. But do it really need for a batterie to be out for a few minutes to reset the bios ? I tought around 10 sec should do the trick

 

[ir_cow]

I'm probably not helpful here, but' Ive had this happen before a few times. once with a riser card and another bad video card where Gen4 stopped working.

Both had the same issue. Leaving the PCIe slots auto gen configuration, caused it to boot into PCIe Gen 4.0. the raiser didn't support it and the other time it was 16x would cause a black screen (due to length)

If you can boot with your old card, put the PCIe slots not Gen 3 mode and see if it works with new card.

 

[Catz111]

I'm probably not helpful here, but' Ive had this happen before a few times. once with a riser card and another bad video card where Gen4 stopped working.

Both had the same issue. Leaving the PCIe slots auto gen configuration, caused it to boot into PCIe Gen 4.0. the raiser didn't support it and the other time it was 16x would cause a black screen (due to length)

If you can boot with your old card, put the PCIe slots not Gen 3 mode and see if it works with new card.

I found out he has MSI AMD AM4 MPG B550 GAMING PLUS motherboard
So it has Pci-e gen 4. The 7700xt should be gen 4 im not sure what his old card was and if it was gen 3.
If he had default settings it goes to gen 4 as default right? But if you say "Both had the same issue. Leaving the PCIe slots auto gen configuration, caused it to boot into PCIe Gen 4.0. the raiser didn't support it.." In this case the 7700xt does support gen 4 and it should be even prioritising to start with gen 4 unless for some reason gen 4 is faulty on the motherboard itself.

Maybe he starts in gen 3 but the 7700xt card is backwards compatible. If it there is a case where gen 4 pci-e slot would not run on gen 4 card we better even try to switch to gen 3 to see if there is something broken with gen 4 ?

 

[ir_cow]

In my example because Gen 4 didn't work properly (or unsupported), I just got black screen or post failure. Instead of letting the motherboard auto select, I forced it to Gen 3 only in the BIOS. Solved my problem...ish.

I'm not saying this is your problem, but since a older card does work and the new one doesn't (2nd replacement), can't hurt to try other things.

 

[RJARRRPCGP]

I tought resetting bios with removing the baterie has the same effect as per jumper connecting the 2 pins, no ? I will tell him that to try it then

Here are more bios peep tone codes i found related to this (1 long + 2 short beeps) Im not sure which bios he has.

AWARD BIOS signals​

long beep, 2 short beeps

Indicates a video error has occurred and the BIOS cannot initialize the video screen to display any additional information. (Graphics card not found, or VRAM error)

IBM BIOS signals​

1 long beep, 2 short beeps

Video (Mono/CGA Display Circuitry) issue.

AMI (at least since Core 2 era)= 1 long, 2 short= Reseat the RAM!
Nearly everything is AMI, when it used to mostly be on motherboards for Intel.

For both Award and AMI (at least likely since the '00s)= 1 long, 3 short= Reseat the video card.

The one for Award above my post, is suspected to be outdated and have changed.

 

[Hyderz]

Has he uninstalled the previous nvidia drivers?

 

[RJARRRPCGP]

In many cases the person accidentally bumped the RAM and now needs to take the RAM out and reinsert the RAM. Always check the RAM, especially the DIMM clips before powering it back up!

But in this case, it seems that bleep codes get swapped around and thus the same one that I heard for RAM, is for video-init-failure on the (friend of OP's) motherboard.

I heard about 1 long, 2 short meaning video fault before, on the internet, even when that's not what I experienced, LOL.

 

[Catz111]

AMI (at least since Core 2 era)= 1 long, 2 short= Reseat the RAM!
Nearly everything is AMI, when it used to mostly be on motherboards for Intel.

For both Award and AMI (at least likely since the '00s)= 1 long, 3 short= Reseat the video card.

The one for Award above my post, is suspected to be outdated and have changed.

I just checked on MSI official site about his Motherboard and as it seems it uses AMI. But when i check the codes for AMI there is no 1long + 2 short beeps i only see that "Award" has this.
So i'm wondering now if this beep code isn't on AMI what will the 1 long and 2 short beeps mean then ?

In many cases the person accidentally bumped the RAM and now needs to take the RAM out and reinsert the RAM. Always check the RAM, especially the DIMM clips before powering it back up!

But in this case, it seems that bleep codes get swapped around and thus the same one that I heard for RAM, is for video-init-failure on the (friend of OP's) motherboard.

I heard about 1 long, 2 short meaning video fault before, on the internet, even when that's not what I experienced, LOL.

This is awredy ruled out as it seems. He got back to his old GPU yesterday and everything works fine. He never touched the RAM i guess and it sits properly in there else he wouldn't be able to use the PC normally again after switching to his old GPU yestarday.

So what is this 1 long 2 short beeps mean on a current AMI Motherboard ? As i say i cannot find any code like this for AMI..

 

[Vya Domus]

You know it would be a lot simpler if for example you'd test his card or someone else, that way you know for sure it's not the video card.

Also, I suggest a BIOS update.

 

[Tropick]

In many cases the person accidentally bumped the RAM and now needs to take the RAM out and reinsert the RAM. Always check the RAM, especially the DIMM clips before powering it back up!

But in this case, it seems that bleep codes get swapped around and thus the same one that I heard for RAM, is for video-init-failure on the (friend of OP's) motherboard.

I heard about 1 long, 2 short meaning video fault before, on the internet, even when that's not what I experienced, LOL.

Let go of an absolutely mint condition Titan Xp for this exact damn reason. Tried to install a backplate and the thing wouldn't boot afterwards. Tried everything except reseating the RAM and chalked it up to me shorting something on the PCB and smoking it. Listed it on eBay for $500 "for parts" in 2020. Guy recieved it and said it worked perfectly fine. Probably the stupidest I've ever felt. ALWAYS reseat the RAM after screwing around in your system if it won't boot.

 

[Catz111]

You know it would be a lot simpler if for example you'd test his card or someone else, that way you know for sure it's not the video card.

Also, I suggest a BIOS update.

I cannot test it unfortunatly but i wish i could... Can you say why you suggest the bios update ?

For the ram.. i can tell him to try it out. But what happend is that he builds this amd card and the pc starts beeping and nothing works. He then unplugs the card and build his nvidia card back on and everything start working again. I don't think the ram will do anything if everytime he switches back to the nvidia card and the pc just works fine after. He did this at least 2 times now.

 

[Mr. E]

Are you using a single PCIe cable to power two 8-pin PCIe sockets? Looks like your cable has a pig tailed 2nd 8-pin connector.
Try using a 2nd PCIe cable from your power supply.

 

[QuietBob]

He has 700 watt PSU (Thermaltake Smart RGB 700)

Could you get the exact PSU model from your friend? TT Smart aren't exactly high quality units.

 

[Vya Domus]

I cannot test it unfortunatly but i wish i could... Can you say why you suggest the bios update ?

It's not unheard of for newer GPUs to not boot on systems that have been released prior to them. I still think this is power related however, something wrong with the cable/PSU, I asked you what cables did the previous GPU used and what cables does this PSU have available.

 

[Macro Device]

Possible causes and solutions:

A. PCI-e power connectors are whacked. Try different cables if they are present.
B. PCI-e version issue. Try forcing 3rd gen in BIOS.
C. BIOS issue. Try updating the BIOS to the latest version.
D. Not sure if possible but it might be the CPU being partially impaired and thus unable to work with gen 4 PCI-e devices. Try a different CPU.

 

[RJARRRPCGP]

It's not unheard of for newer GPUs to not boot on systems that have been released prior to them. I still think this is power related however, something wrong with the cable/PSU, I asked you what cables did the previous GPU used and what cables does this PSU have available.

That's rare, apparently, even a legacy-BIOS can use an RX 580, for example, albeit with a caveat! The BIOS then bugs out, only saving CMOS contents to RAM. So every BIOS setting is lost after unplugging the PSU!
At least in an incident I observed with my Asus socket 1366 motherboards. Also, people are able to boot with 2020s' video cards in mid-2010s' motherboards, which are long before Re-BAR was official.

But, even without Re-BAR, I can get into the BIOS setup with an Arc A770 and enable it, just like I can with Radeon RX 6000 series.